This business in Waldorf, MD is disorganized, unresponsive and unreliable. Based on prior reviews, this appears to be a years' long issue.
I signed up last fall for routine pest control. Visits went well for a few months, although announced at the last minute with no prior warning. Communication has never been ideal, but deteriorated to non-existent the past few months.
A routine visit in March was to include treatment for ants in the kitchen. I was not home, allowed remote entry and when I arrived home I saw no evidence of treatment. Days later ants remained active. I called the office and asked for a guaranteed re-visit to address the problem. It was an 11 minute phone call. The visit was scheduled for the next week. I waited that day and the technician never arrived. I called the office twice that day, no pick ups, left voicemails. The next day I left another voicemail about the no-show, left a text message on the manager's direct line. No call backs. After trying to reach the office again, many days later I sent an email to the central office management and copied the local office.
The next day an "office assistant" called to say he heard I had a "problem." He had no familiarity with the issue, and was washing dishes or doing chores while speaking with me, which caused me to ask if he was distracted during our call. I explained AGAIN everything I had described in detail in my voice messages and email. He would look into it.
The next morning the office manager called. He, too, had no idea what was going on. Where did my voice mails, email and info from the assistant go? I AGAIN had to describe the situation. He said the office had been suffering from staff issues, and my record showed I had an appointment for followup for the ants scheduled and the tech did not show up. He had NOT looked into this before calling. He said they were having trouble scheduling appointments. I found this unlikely, since my neighbor had called them to begin new service and had an immediate initial appointment while I was waiting weeks for a return call.
He offered to have the tech come out right away. It was very obvious that this office in not professional or fixing their problems. I asked for immediate cancellation of services, removal of a pending monthly charge (an automatic payment for a future visit) and removal of the charge for the last on-site visit, since the visit did not address the problem and the guaranteed follow up never happened or was addressed.
They have removed the pending charge. The payment for the unproductive visit and failed followup remains and has not been credited to my account.
Beware!!! read more
