Since using White Knight we literally have zero issues with pests. Wasps, spiders, roaches...mostly…read moregone from the parameter of our house. We have significant green spaces in our yard for them to flourish but the house is off limits. The covenant between bugs and men must be held: don't get near my house. They always come when they say and are always polite. And effective.

Tried to cancel. Was ignored, they come when nobody is home to do it and then charge me anyways…read more Not able to get a refund. Hard L, do not recommend.

Phoebe is the most knowledgeable and intelligent technician you have. Her expertise is second to…read morenone she is MORE knowledgeable and educated than any of the male technicians you have sent here in the past. In fact i only request her when i book my services. Oh, and she's a great salesperson too. She tried to sell me the mice protection program, but at least I am thinking about it. Give her a RAISE!!!!

I had a very disappointing experience with this company from both a customer service and pest…read morecontrol standpoint. On 7/27, I called to cancel my service and was told someone from the cancellation department would call me back to process the cancellation. No one ever called. On 7/28, my account was still charged. By 7/30, after still not receiving a callback, I called again. The representative I spoke with told me my account was closed and that nothing further was owed. She then transferred me to Leticia in the cancellation department, who gave me completely different information. She told me we owed two additional months of service and that the account would be sent to collections. The way the conversation was handled was unprofessional. When I explained that we were canceling because the pest control service wasn't working and that we had already hired another company, she responded by saying the reason we still had roaches was because of the area we live in. She then said, "Sure, go ahead and go to another company. Have them pay your final fees and collection fees." I was shocked that someone in customer service would speak to a customer that way. Beyond the customer service issues, the pest control itself was ineffective. After months of treatments, we were still dealing with roaches, which is the main reason we decided to switch companies. For a local, small business, I expected much better communication, consistency, and professionalism. Instead, I received conflicting information, poor customer service, and threats of collections after trying to cancel my account. I cannot recommend this company based on my experience.

Terrible, it's like these guys come to be seen but spiders, spider webs and ants are literally…read morestill everywhere. When you complain about it they tell you they can give you an upcharge package to see if that helps. Since you're in a contract, there's nothing you can do but pay. SCAM preying on new homeowners. If only I could give less than a star

If you want to be lied to and rescheduled continuously and over charged as well as treated like…read moreyour time doesn't matter go ahead and give them a try.

Had Robert come out today and spray the outdoor of my home. Did an amazing job and even let me…read moreexplain my main concern where pests are coming in from. Was very attentive and outgoing. Also confirmed the address with me and even let me know when the work was done. He did what was asked and we feel very valued as clients with this company. Thank you Robert!

I engaged this company for pest control services, but the issues were never resolved despite…read moremultiple service calls and repeated assurances that the problem would be addressed. During the final visits, the technician arrived, stated they would be attempting a new treatment method, and then departed within minutes without performing any observable service. The service agreement explicitly included an option to terminate if the customer was not satisfied with the results. After notifying the company that I was invoking this provision, they nevertheless proceeded to send the remaining balance on my account to collections. Based on my experience, the company failed to provide the contracted services and did not honor the termination terms outlined in the agreement. Avoid this company.

Family owned Rapid response…read more Friendly and knowledgeable Great and rapid service For any recurrence of problem treatment performed without any additional charge

Pam and Armando came today and sanitized our laundry room . They pulled the washer and dryer out…read moreand thoroughly cleaned and sanitized the area that was invaded by rats . They did an excellent job! Pam had come alone previously and tried to do this job by herself but really needed an additional hand moving the washer and dryer. Armando had also come previously to help set traps and seal weep holes . Both of these technicians and the other team member , Ian, did an exceptional job helping get rid of the rats! We are very happy with the service we received from all of them !! Highly recommend them and Biotech!!

I have used real green lawn care for one year in 2022, the results were not great. The lawn was…read moreweed free for most part but the grass coverage/health was not any different from before. The customer service is really great. There was some confusion regarding the cancellation of service and initially I was told I have to pay for a visit. But they COO followed up the same day and reviewed the account/calls in detail and they took off that charge. Very impressed by the follow up!

You prepay for services meaning you shouldn't owe anything. They send another bill with I have no…read moreidea what service so I didn't pay. They send bill to collection agency. I paid the BS bill and the next day they send their team out to service again without any authorization from property owner. Luckily I was home and sent them on their way. I have been on the phone for 30 min trying to cancel this cheating company. Send them a text message also and look at the reply. Never again. I was with them for 5-6 yrs.

If there is one thing I HATE worse than door to door sales people, it's door to door salespeople…read morecoming to my door at 8:30pm. For the past two days, I have had my evenings interrupted by these cute little eastern European kids that I doubt are old enough to be working. Yesterday a young lady came calling at a reasonable hour and left after I made it clear that I neither shop for, nor buy anything at my front door, be it pest control or religion. Tonight, Lucas rang my door bell after 8:30, scarcely spoke English and just stood their stammering after I expressed dismay at being disturbed at such an obscene hour, and summarily dismissed him. I gave him a chance to leave with his dignity, but he insisted on stammering away, even as I closed the door. Then, to top it all off, he left his calling card on my window sill. Seriously, what kind of company employs young Russian kids and sends them out in the heat doing door to door sales at this hour? I mean is Spott holding their families hostage until they knock down a certain number of contracts? I cannot speak to how their service is, and frankly I don't care. Any company that demonstrates such a marked lack of judgement in it's business practices will not be getting my business, and has inadvertently retained the services of my personal PR firm. On to facebook and any other outlets for my fresh batch of vitriol, compliments of SPOTT PEST PREVENTION, and their star salesman, Lucas.

Lying door to door sales people. A 20-ish year old kid with a heavy northern european accent came…read moreto our door while my wife was on the phone. She repeatedly told him she was not interested, all the while explaining that she was on the phone. He said "I'll just walk around your house and give you an estimate" and proceeded to walk through a gate into our fenced back yard. I came home just as he was rounding the corner. I caught him in the back yard and asked for his identification since he was going door to door. He presented a California drivers license with the name "Janis". He didn't have anything to identify himself as being licensed by the city of Austin to go door to door. The then lied and told me that my wife had told him it was OK for him to go into my yard. After I basically threw him out of my back yard I did some digging and found out that this company has "left" California and come to Texas. They drive groups of young kids out to canvas neighborhoods ala magazine sales groups. The company is located at 6800 Westgate in what is basically a 'bazaar' setting with a bunch of booths and their pest control license in 'not in good standing' with the Structural Pest Control Board. These guys are scammers, liars and crooks, run away.

This review is directed toward Aptive Pest Control executives and regional managers…read more Another Example of excellent customer service on April 2026. Andy Martinez serviced our home today and did an outstanding job. He was thorough, kind, professional, and clearly took pride in doing the job right. He also sent photos of everything that was treated and kept us informed throughout the service, which we really appreciated. We also want to recognize Eric Retana, who has always provided excellent service for us. Eric was originally scheduled to come out but was unable to make it, so he recommended Andy. Eric had trained Andy, and it showed. Andy carried himself with the same professionalism, care, and attention to detail that we have always appreciated from Eric. Both Eric and Andy deserve recognition. They represent Aptive very well and are exactly the kind of technicians who build customer trust. Any customer-driven business would do well to train its service representatives in this same manner. This is the kind of service, communication, and follow-through that turns customers into loyal customers. Regards, A truly satisfied Kyle TX customer.

Rating: 0/5 (If that were possible)…read more This has been one of the worst service experiences I've ever had. The customer service is horrible, communication is nonexistent, and they do whatever they want without regard for the customer. They enter your property without permission, schedule appointments without your confirmation or knowledge, and seem to believe that sending an automated email or text is sufficient notice which it absolutely is not. Technicians show up and spray areas they assume they have access to, then mark services as "completed" when they clearly are not. They also try to stack multiple services into short timeframes without informing you beforehand. The entire system and structure is completely unreasonable and not customer friendly at all. When issues are raised, they are not resolved instead, the company focuses on preventing you from canceling, adding services you didn't approve, and avoiding accountability. They lock you into a contract they don't even follow themselves. I strongly do not recommend doing business with this company. Save yourself the stress, frustration, and lack of respect for your time and property.