We had such a wonderful experience at this office from start to finish! From the moment we walked in, to be greeted by the security with a smile all the way to Jerry at the front desk who was friendly, warm and made the check-in process quick and seamless. My son was called in, in no time -- the wait was impressively short. The medical assistant Lizette and Alicia were attentive, and made my son feel completely at ease before Dr. Low came in. Dr. Janice Low was just as excellent -- caring, professional, and took the time to really listen and address my son's concerns. It's rare to find an office where every single person on the team is friendly, efficient, and genuinely makes you feel comfortable. Highly recommend Dr. Low and her wonderful staff to anyone looking for outstanding care! read more

Optum - Arcadia - Pediatric Waiting room. - Family Practice Near Me - Arcadia, California

Total disregard for your time. Do not come here unless you want to spend your whole day waiting in the lobby to get called to see your doctor. Appointments do not start until well past the appointment time and all their best doctors have left Optum. read more

Review is not for our doctor but for Optum as a whole. Customer service is awful. In the summer of 2025, they were short staffed and kept transferring my calls to West Covina, and while staff was kind they couldn't help me. There was absolutely no way of getting a hold of my daughter's doctor and this went on for a week. I just now called to have her medical records transferred over to Huntington Health, since I do not want to deal with Optum anymore and they said let me transfer you and then proceeded to hang up on me. It's apparent nothing has changed. Glad we are done with Optum because it has been awful since they took over. You can never reach a doctor or get an appointment. Just before I transferred over they told me they have ONE pediatrician who can't see anyone until end of March. It's obvious care quality is not their priority. read more

Wrong medications prescribed on more than one occasion. Don't worry everyone that's with them currently; I've put in a complaint with The California Department of Managed Healthcare. They gave me the number to The Medical Review Board. Not looking to sue. Everyone needs to be aware. Wrong medications can kill a person. I'm terminating the irresponsible doctor tomorrow. Need I say more? read more

My mom's been coming here for a while now, and with each appointment, I normally go with her. I've seen the service and care the staff gives and my mom is pretty content with them. She sees Dr. Trang Eng as her primary doctor. She is pretty frequently to make sure she's in the best health she could be! Dr. Eng has always been very patient, kind, and helpful with anything my mom needs. The place is a bit outdated though and can use some TLC! On our last visit, it looks like they were starting to work on it! read more

Pediatrics: Dr Martinez left and won't be replaced; longer waits for appointments. Medical assistants in PEDS, (Olga) please don't refer to your patient's mothers as "MOMMA" that is very unprofessional and is taught not to do in MA school 101. Don't call old people grandma or grandpa either. The doctors leave for a reason; Optum does not value them (or their patients) read more

Everything‼ I have been unhappy ever since OPTUM took over. Health Care Partners was so much better. With HCP we could get an appointment with 2 days. We didn't have a portal that doesn't work. It's maddening. I truly believe (know) that Optum could not care less whether we lived or died. They are a heart less business and people are just a number. Very unhappy‼. I gave 1star because there is no 0 read more

Everything is fine, if you can get an appointment! They spent a lot of time and money on the interior remodel, when they should have hired more doctors! Patients before profits! read more

When calling to make a pediatric appointment for my child, I am put on hold for 20 minutes. Called three times and the average wait was 20 minutes. And then they said that there was no appointment available and to go urgent care. When passing form to the doctor to sign, they told me that they will contact me once the form is ready. Then forgot to call me. I had to call them to find out it's ready. read more

If I could give 0 stars I would. This is one of many attempts go in person for myself for something that isn't a physical but they want me to be seen by phone or video. You cannot check someone's throat and ears by video or phone. It's absolutely pathetic. They only want to see you in-person depending on your symptoms. I'm sorry you are a doctor's office, you are supposed to treat your patients.. they are so scared of any little cold symptom that you can't go in. If I wanted to go to urgent care I would have gone, but I have an assigned PCP office for a reason. Their solution is to test for covid first- provide the test, because I'm responsible for my copays. I will not be stressing to go to the store to go by a test when all I want is to be seen at my PCP office. Update-Supervisor Vivian was able to assist me and get me an appointment without rushing me out to Urgent Care read more

Yo look at Rikki.Rs reviews why is he so miserable. Love Optum though and Arcadia they're both awesome

I had been getting the run around 3 times at this one, one doctor, would not give me a diagnosis and I was being given referrals to all these questionable "doctors", some with spaces with no equipment but a hearing test machine, the rest of the place was empty. it turns out it was Meniere's disease, which can be dangerous if you are driving and you get vertigo, the last one was a different doctor who was the one who told me what it was, he was a good doctor I won't out him but I had a femur neck fracture, and it didn't show up on the Xray but the pain was still I saw a different doctor about that because it was the same day and I had no appointment, he told me to get an MRI if it stiil hurts after 2 days so I talked to the new doctor and when I saw him he was acting strange and not his usual self like he was nervous, and he told me to wait another week but I insisted so I got the MRI and sure enough it was a fracture, I think these doctors are following instructions and not acting on their own good judgement or it's just the culture there, like they only treat the right-sort so I left this one. This last time was with a specialist which I think there was a mix up I was supposed to see a different specialist in a different city but I got message with this specialist, I have ankylosing spondylitis, and it was found on an MRI at the Huntington ER then my primary Doctor had me get a blood test and it turned out I had the antigens but this specialist(Massoud Soleimani) just walked in the office asking in a frustrating way, "why are you here to see a rheumatologist?" when he got the referral so he should have known, then when I told him he just said I don't have it, and wouldn't listen when I was having flair ups and the the MRI, but, he didn't try to get the MRI just looked at the record of the blood test and was just saying that it didn't mean I would have symptoms, which is true, but I did, It was seen in the MRI and I have the antigens and the flair ups I've been getting, he also wouldn't look for the MRI information or say any thing about it, he just looked at a 5 or so year old X ray of my hip saying he didn't see any thing when that was a 5 or so year old X ray of a hip fractur I have healed from with no problems, and was of my hip and not my spine. What the hell? that has nothing to do with right now, and, he wouldn't listen just like with the other doctors, And I herd other people have had the same problem including my X girlfriend who left this one for the same reason. I'm still with Optum just not at this location, a bunch of quackery. I don't recommend, read more

If you try to get an early appointment, you might as well forget it. The scheduler in the front has no compassion whatsoever. I was in pain and try to get same day appointment. They told me the earliest appointment is January 23. They sent me to urgent care, which they did absolutely nothing and sent me to ER. For years, I complained that Optum should set aside couple slots so the primary doctor can see his patients on emergency basis. I guess healthcare companies have no hearts and don't care about their patients. read more

Great Networking with great Doctors and Facilities! God people good Service and great to have Optum of Arcadia.

DONT EVER GO HERE ! Some of the receptionists are rude and useless, they give you attitude and don't answer questions. MY APPOINTMENT was cancelled by NORMA for no reason and I was never informed (this happened 2 times). read more

Absolutely unprofessional and disregarded HIPAA laws. I never came to this location nor have I gone to an Optum in the past 4 years, but they had my profile in their system because of UnitedHealth Care. They have sent me messages saying I had an appointment but I initially thought it was spam. I then received follow up reminder messages that looked like a copy & paste so I continued to disregard it. However, come to my surprise, they called my dad instead of calling me to ask about my appointment (which I have NEVER made and was very confused to why my dad's number was listed). I understand mistakes can happen, but to break HIPAA laws and tell someone I did not authorize to share medical records with is the first mistake I was frustrated at. This was unprofessional on their end. Most of my frustration comes from the way they "mistook my profile for someone else's who actually did come in". This caused them to think I had a child, so imagine them calling my dad saying that I had a baby or implied an abortion?! Absolutely unacceptable to mistake such a big record to the wrong person's profile AND patient. This location displayed true unprofessionalism and I am extremely disturbed at how they scared my family unnecessarily and myself. I called to figure it out and the person I spoke with said they mistook another patient's visit as mine, or they placed the information of another patient's visit under my profile. I do not understand how this could've happened but I am very unhappy with this situation. Never had made an appointment before nor really familiarized myself with Optum, but I will definitely try to stay away from coming here because of this situation. I post this so the facility does not make this same mistake to someone else as it caused a lot of stress in my household. I even stated early in the conversation that I have never had pregnancy scares, abortions, or let alone a baby to which the person I spoke to disregarded and had asked me later in the conversation how my "baby" was... Please do not make this mistake again. read more

I would love to give 0 star if there is an option! Primary care is a nightmare. They have over 10 providers yet there is never an appt available. They push you to urgent care when knowing urgent care doesn't do anything. The nurse who works with PA agrawal absolutely hates her job. I was released from the office without getting my lab. When I went back a minute later, I was told I have to get back in line and wait for my turn because she is already moved on with other patient. Her bedside manner is extremely hostile and impatient. I would say if there is an option, do not come to optum. Find another place, another doctor!!!!! read more

From my experience with Oprum and Dr Omar Ahmed, I'm very disappointed and dissatisfied.

I took my dad to see Dr. Peng who is kind and compassionate. Knowledgeable doctor who provides excellent care to my father. The front desk receptionist was effectively and remembered who we are and checked us in the right away. The nurse, Gino always attentively of caring for the patients. He is a great access of the team, Thank you read more

Great staff. Great doctors. Minimal wait times. A+ experience as far as medical groups go in 2025

So sad Dr Martinez moved to this location recently, his previous location in San Gabriel was great. I just tried to call the Dr for the first time since he moved into this location and was waiting for 30 mins and still no one answered the phone. read more

I called to make appointment at 8:35 AM and I was told they can only give me a virtual appointment due to having a cough. They mentioned it would be with Dr Singh bc Dr Eng is booked through July. I said that is fine as long as they can schedule today. They gave me a 1:00 pm appointment and It was already 1:37 pm and I haven't received a call for my appointment so she said she would check bc she didn't know the reason for the delay bc I should have received call. They had me on hold for approximately 15 or more minutes and then told me that I need to come in person or go to urgent care. I mentioned to them this morning that they were the ones that said I can't see them in person bc I have a cough so they were the ones who said they have to schedule a virtual appointment today. She then said she doesn't know who I spoke to that they should not have scheduled a virtual and should have had me come in person instead. mentioned it is now after 2:00 pm and you expect me to get an appointment today so she told me to go to urgent care. I told her that is the reason i called first thing in the morning so I can get an appointment now you are telling me that I should have to wait at urgent care. I mentioned that is the reason I have not been to Optum in a few years bc of their service is unacceptable and they are all not on the same page. I definitely will not be returning to this facility on 5th and Huntington Dr. bc it still has not improved. They need training and need to be all on the same page. A patient should not have to get last minute notice that their scheduled appointment needs to be canceled bc they should have scheduled in person appointment when they are the ones who said they can only give me a virtual appointment today bc I have a cough and now they tell me they should have scheduled an in person appointment today. Can you feel how frustrating this can be for all patients? read more

I keep completing reviews at Optum's request, but I'm not sure anyone is listening or paying attention.

Wonderful doctors and care staff. An absolute garbage experience otherwise. It is *impossible* to reach the pediatrics unit to make an appointment. We've been kept on hold for over an hour for the last several months. Something is broken, and management doesn't seem very interested in fixing it. I'm not joking when I say I've received better service and responsiveness from the DMV. Yay DMV, boo Optum. read more

This review is for Dr. Marinda Tu! She is incredibly friendly and a natural with babies and toddlers. She visited us at the hospital and checked out the little one. Dr. Tu also made an effort to return calls promptly in between appointments to help assuage my anxiety when the little one wasn't feeling well. When we visit her in person, Dr. Tu never makes us feel rushed and will try to answer our questions as thoroughly as possible. Definitely A+ in addressing patient care. We have been only been to the office during routine visits (knock on wood) and never had to wait more than 10 minutes before being escorted to our assigned exam room. Scheduling and modifying appointments are easy as pie. I really appreciate that there are separate sick child/well child waiting rooms and there are other doctors within the practice. If Dr. Tu wasn't available, we could probably also visit with the two other doctors who both have good reputations. The nurses are great as well. We appreciate Healthcare Partners very much! read more

Optum has an issue with those of us who meet our Out Of Pocket Maximum (OOP) for any calandar year and despite the insurance company telling them in fax, email and verbal over the phone MULITPLE times REFUSES to stop ILLEGALLY (HIPPA guidelines apply here) charging me a copayment I do not owe since mid March 2022, And just for fun: Optum has no records of any communication with me or Anthem Blue Cross (my insurance provider), Anthem has all their records of their communications with me and Optume with ID numbers and date/time stamps. Anthem has filed a grievance agaisnt Optum. For those who do not understand your insurance company's role: your insurance company is the one who pays your medical group to manage your care a pretty hefty dollar amount on a monthly basis (whether or not you see a doctor, it's called Capitation) to take care of your medical needs. For this to happen that medical group must be responcible enough to remain DELAGATED. IF they are proven to fail to manage the patients they are paid to manage, then that medical group can become DEDELAGATED and your insurance comany oversees EVERYTHING which means the medical group gets less money for your care since they are not able to properly manage you. This OOP is an issue I run into EVERY YEAR since having the amazing coverage I am gratefully blessed to have. I am not the only one to have these issues. I am one of the lucky ones to have a $500 annual out of pocket maximum that takes into accout not only Optum items but all my medications and mental therapy appointments as well. Generally, if you have a Commercial HMO insurance plan, all behavorial therapy is a carve out that only the insurance plan handles. Your medical group has nothing to do with that unless you have a Senior plan. All medictions are another carveout taken care of by your health plan, not your medical group who ONLY prescribes medications and if necessary takes care of the prior authorizations for some medications that require additional approval. Who am I other than just a patient having an issue? A retired healthcare worker in HMO for 30 years. I've done contracting, credentialling, provider relations, executive assistant and in the last 10 years of work I did LOA's, MOU's and was a programmer/analyst for Decision Support, Finance and Utilization Managemement. I also trained others and developed databases and manuals for others to use when needing a simple report for their own analysis. Iv'e done more than what is listed here for mulitple departments. Additionally, I am a past employee of Health Care Partners (HCP) who is now called Optum. Anthem pays Optum. Anthem also sends monthly data sets to Optum called EOB's (explanation of benefits). Optum runs their own EOB's every month and updates their information based on Anthem's. Last week I got another bill from Optum. I have called them in May, June, and July to let them know that they have already spoken to Anthem in April and the result was an official letter from Anthem stating I met my OOP maxium for the Calandar Year 2022 as of March 16, 2022. They still have no record of it as of July and still demand that Anthem get involved, AGAIN and AGAIN. Anthem has sent the letter and spoken to them on more than 3 seperate occasions. In late August I got another bill from Optum, this time I didn't want to waste more time with Optum so I called Anthem first and explained my frustation over this. Anthem called them. Again, Athem was told they HAVE TO REQUEST FROM OPTUM (who does not have all financial data for my care) A REPORT ON MY PAID CO-PAYMENTS? Anthem has already spent quite a bit of time and money for their employees to RE-do this request every time. DESPITE Anthem having already completeing this in April and sent the OFFICIAL LETTER to OPTUM in APRIL 2022??? This process took about 2 weeks back then and everytime I have called to correct Optum. Now I ask you, what kind of a$$ backwardds B$ is this? I think a class action law suit in order at this point for causeing so much stress and trauma for those of us in this caetegory. Why don't I change medical groups? Because today I have multiple chronic issues that requre specialists I currently see and are excellent providers. They have nothing to do with the Mis-Management of the buisiness side. It isn't my any of my physisians faults that I also recieved a Plastic Surgery referral from an Oncologist I have never seen, ever. Perhaps my prayer for a tummy tuck was answered by the fairy god-referall coordinator? Ha ha no luck on that, I did call to ask becuase I was so confused. maybe i actually did have cancer and this was a nice positive way to be told because in the end I would have plastic surgery? In case your curious, it was a mistake and no I didn't get any plastic surgery nor did I have cancer. Prior to Optum taking over the HCP brand, I had this issue and it was taken care of with a few phone calls. Optum seems to have changed a lot of the polic read more

Had a recent physical, it was less than adequate. The doctor I was assigned to, hardly listened to my heart and lungs, then asked the m.a. to draw blood. Didn't check anything else, I might as well have gone directly to the lab. Wasn't thorough at all, very disappointed in what has become of this medical group. If you're looking for doctors who can see you in a timely manner, this isn't the place. read more

I've always loved Healthcare Partners / Optum for the fast service etc. The doctors are great for the most part. My issue is with the staff which is usually the reception areas in internal and where you get your blood drawn. Almost every time I go now they are gossiping about other staff members or super loud and inappropriate. Somehow when one person calls it's like they never spoke to their other team members. They're always confused, or it's the third call with the same information I already received etc years ago I had a person who was "shadowing" being trained go in the system and find my number and started texting me. I was too young then to know the protocols and Hippa violations. The staff needs more guidance on professionalism. read more

I would like to commend Ms. Blanca ,a front desk employee at Optum -Arcadia, for their outstanding service during my recent visit. From the moment I walked in, she greeted me with a warm, friendly smile and made me feel welcome. She handled all of my questions and concerns with great professionalism, patience, and efficiency. She helped me with my paper work even on a busy day and even checked in on me while i waited .It's rare to find such compassionate service, and I truly appreciate the care and attention Ms.Blanca provided. read more

Dr yataco Casitlla is grossly unqualified . The office is disorganized and dank. Communication is null . Prescription s don't get attention . Generally this offic should be closed. read more

Very difficult to get an appointment in a timely manner. If you're sick with any of the Covid symptoms, don't even bother calling. They will not see you at all, and will direct you to go to urgent care. read more

Always weeks before the doctor is available, the only one doctor available without appointment is not that good.

Best blood draw I've ever had! Fast and precise! Thank you to the nurse on 3/10/23 at about 9:45am!

In the last couple of years I have been been through three primary care doctors, two cardiologists and two dermatologists. What is it with Optum? I've never experienced such turnover when the company was Healthcare Parnters. I wasn't even notified when my primary care doctor left the group last month. I Time to look for something else. read more

Hands down, the worst billing office in California. Rarely pays providers I was referred to the first time or timely. Completely incompetent managing Coordination of care when you are covered under more than one insurance (self and spouse for example). The Doctors are wonderful. But the back office is a nightmare. read more

Once Optum bought Healthcare Partners it went to crap. Optum is bad quality. They try and offer their patients low end dirty facilities because they have cheaper contracts. Do not settle they are contracted with nicer facilities you need to request it. It's worth the call on. They tried forcing me to move oxygen companies when I loved the one I was with Rotech had I know I could have requested to stay I would have. I refused Supercares service and bought my own supplies. read more

Dr Mandeep Singh is a great primary care physician. She takes her time and really listens to my concerns. She speaks to me like an adult and involves me in my healthcare decisions. Front office: Lasette who is in charge of referrals and scheduling is amazing! She not only checked and re-checked my referrals she also called me back to give me updates. I never requested a call back but she is just very thorough! I feel so confident in my assessment of this medical establishment I've even brought my 2 daughters over as patients when they aged out of their pediatricians care. I couldn't like this Optum group any more! Front office (Lasette) A+, Dr. Mandeep A+, Optum Care A+ read more

Can never get to speak to anyone when calling. I've called twice today, was in the call queue the first time for 56 mins before I was hung up and and now the second time for 1hr 9mins then being hung up on. Healthcare partners was way better. Having a medically fragile child is hard enough but trying to do anything at this office for her is a joke. read more

One stop shop. My PCP and my dermatologist, and my kids pediatrician are here. They also have endocrinology, neurology, and other specialties upstairs. The blood lab is also here....all in one building. So convenient! Lots of parking too. read more

Dr. Tu was our cranial specialist referral from our HMO for our twins head shape. Twins usually have asymmetrical, flat heads that need to be nurtured to help develop back to a symmetrical round shape. We were told by Cranial Technologies that our kids heads were moderate to severe in the misshape and would require helmets to help shape them correctly. Dr. Tu would need to approve them. We were really concerned at this point. Dr. Tu really eased our anxiety of it all and told us that if we made adjustments at home, their head shape would develop naturally and get back to normal. She taught us stretches and positionings that we needed to do to help them. After 5 months and a few follow ups, she said our kids heads are pretty much back to normal and look fine now. The pediatric staff were always friendly towards us and the kids. They always fit us in when we needed it. I am super happy Dr. Tu was our doctor through this whole process. She was so kind, knowledgeable, encouraging, and helpful. And she spared us the $5000 expense for helmets they did not need! read more

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