The service is acceptable if you get in at a good price. Wifi connection can be unreliable depending on times/location. Their non-new customer plans are a complete ripoff. The customer service if by far the worst I have ever experienced in my life. I remained patient, calm, and respectful when trying to get issues fixed with this company and they never fixed a single issue I had. They will tell you it's fixed or wait 3 business days and you'll see the changes reflected but it is never is actually actioned on. Do yourself a favor and go to T-Mobile and try the 5g home internet (see if it works for you) and setup and a Hulu account for TV/sports. You won't regret it in the long run. read more

Why didn't I come here first before shopping for phone/internet? The ratings on here are totally correct, Suddenlink is a disaster! After the experiences I've had with them in the short time I've been a customer, I honestly don't understand how they're in business still. Long story, but here are the basics: I've been on hold for roughly 3 hours over the course of the last few days and multiple issues. Long hold times. The other night when my service was not working, I talked to two different people and was on hold an hour before finally being told that there was an outage in my area. The first lady I talked to was not friendly at all, answered the phone "hello?", and seemed to have no idea what she was doing. Also never asked for my pw at any point and did not verify who I was. She signed me up (apparently) for the Red Zone channel. The second guy I talked to, after hours of me either on hold, on the phone with him, or waiting for him to call back, finally determined that because he couldn't get the channel to work that I'd paid for, that it probably wasn't offered in my area. Didn't know for sure, that was just his suspicion. Huh? Then put me on hold, or thought he did, but I could still hear him. Then he said he'd call me back because his system crashed. It was like a bad SNL skit! Supervisor I spoke to sounded like a robot, offering an insincere apology and no resolution. She transferred me to the "retention dept", which was an automated line that immediately hung up on me. When I called back, all of a sudden I can't get through to anybody. No way to contact anybody about my issue that I can find, no email. The "chat" feature on their website is automated, you don't actually chat with anybody. And it doesn't understand anything you're trying to say. What a joke! Absolutely the worst customer service. I'm blown away right now. Totally wasted half my Sunday trying to get the Red Zone channel up and running. Will be canceling my service with them as soon as I cool down enough to try calling them again! read more

Not happy finding a new service soon. Customer support is a joke attempted no less than 5 times for a resolve impossible to just simply request someone to come out to look at their lines read more

I wish I could leave no stars. Dealing with Optimum has been the worst experience I've had with any internet provider. They were already awful as Suddenlink but I swear it's gotten worse with the transition. I've been trying to get my service disconnected since AUGUST 7th bc I switched to satellite internet. I keep being told it's done and nothing happens. Then I call back and have to start all over. I keep getting billed for service that should not be on and they keep saying they will send someone out "the next day to disconnect at the pole". It's October 18th now and I still have service apparently. read more

Quite simply, Suddenlink is the cable and Internet service provider in the world. Most of my adult life I had to suffer with Comcast or Time Warner. When I return to northeast Texas to retire, Suddenlink became my cable provider. To my surprise and delight, unlike other cable companies, Suddenlink are friendly, helpful, affordable, offer great service, accurate billing, and good bundles. My Internet screams at 1GB download speed. And best of all, Suddenlink has wisely included portals to both Netflix and Hulu right on their user interface, so you don't have fuss with twitchy protocols or plug-ins. ...I agree with CNET, Suddenlink is simply the best cable company in existence. People who complain are spoiled l--and have never had to put up with Suddenlink's inferior competition. My rare 5-Star. read more

this internet service is TERRIBLE. we just moved from Arizona and chose optimum. not a single phone in our house will connect to the Wi-Fi. the box gets very hot and the wifi light blinks all day long no matter how many times we reset it. I WISH I COULD GIVE ZERO STARS read more

Absolute garbage. Internet goes in and out. We've had service for 1 week. Now the tv in the living room has a blue screen that says "You can be watching this channel in minutes. To upgrade your service, please call 888.822.5151" on EVERY screen. The tv in the bedroom is fine except when watching for about 30 minutes this same screen appears. We change the channel and go back it's fine. They claim to reboot from wherever they are an nothing happens. It's lies. It's Saturday and I have to wait until Tuesday afternoon. What do working people do? There has to be something better. I might put up an antenna and just get free tv. read more

Customer Service is not helpful and wait forever. The Suddenlink store was friendly as well as the install team.

I am extremely disappointed with this company. I have been a customer through 2 name changes over the past 20 years. I have even working in the local call center some years back. I called to disconnect and will not be transferring right away to our new address. As a former employee I have a basic understand how the retention department works. I had to repeat my self 4 times to get the young man to understand that I just needed to disconnect for now. While im here what a load of crap that they have to charge until the end of the billing cycle. I will be paying for 12 days of service that I can't use because I will no longer own this house. This is a choice the company makes a greedy policy at that. After I spoke to the first person for 15 minutes he said I had to be transferred to complete the 2 step process. I was on hold for 35 minutes and then had to disconnect because I had a work meeting. I called back on Monday and they verified my disconnect but again said they don't have a way to prorate the bill. At least I know I will be done on June11. After this experience I will not be back. I was a customer for 9 solid years at this house and Optimum could care less about your loyalty to them. There are other options go with those. Unless you like to pay too much and enjoy poor customer service. read more

Installer didn't do what I paid for. Didn't work half the time.this was such a poor excuse for cable. A lot of money and time wasted. Took two hours to wait to talk to the right person to cancel. read more

First off, I activated service for free installation online. The technician said I needed a new cable on my old house. They charged me for 4th line installation. I had to call and complain that it was free installation. There was no fourth line. They finally gave me a credit the next month. I moved to my new house with a well working modem and router. The same modem and router are averaging 3 megabits per second download and never getting over a megabit upload. I am paying for the 400 megabits down plan. I tried two of suddenlinks modems and they have performed terribly. I am on my fourth modem which was a recommended brand new netgear. This is the third time they have to send a technician and they make me wait over 7 days each time. I've been waiting a total of 3 weeks for service the last two months. Terrible customer service. The problem has never been solved and my bill has gone up. read more

We're moving to Georgetown, TX in September. Scheduled our Suddenlink service set up on 8/7/2021, Called to cancel service 8/8/2021 because they were charging us $174.14 for service that would not begin until 9/7/2021. We don't even close on the property until 9/3/2021. They withdrew the $174.14 from our acct. On 8/11/2021, we called Suddenlink and spent WAY TOO Much of OUR time on the phone with them. We talked to a guy named Tulio who after 34 minutes gave us a refund confirmation number and stated the refund would take 10-12 business days. That was unacceptable. We demanded to speak with a manager, but Tulio told us they were all in a meeting. We demanded a manager call us back within the hour. Manager Michael called us back in under an hour, he apologized and said the customer service rep was doing his job according to company policy. Michael said he could process the refund differently, but it would still take 3-5 business days for it to hit our account. He gave us a different confirmation number. Today, business day 5, 8/18/2021, refund is still not in our account. Called Suddenlink AGAIN and were told, "The refund was never initiated/submitted" and we were given a third confirmation number. As of now, we have filed complaints with the FCC and the BBB as well as contacted our bank to file a fraud alert for unauthorized withdrawl of funds for services not received. Unfortunately, Suddenlink is the ONLY internet provider in Georgetown, TX. Otherwise we would not do business with them at all. If you can avoid doing business with Suddenlink, please avoid them like you're avoiding COVID-19! Our experience has been nothing short of horrible! read more

Sadly, no stars is not an option. SuddenLink/Altice is the worst internet provider in the United States. There "customer service" is pitiful at best, actively hostile at worst. I have been without a telephone now for the 6th week. Yes, six weeks. But they want me to pay for a service I AM NOT RECEIVING BECAUSE SUDDENLINK IS UNABLE TO PROVIDE IT. My service was out before Hurricane Laura, too. I have requested a telephone consultation, rushed home and was blown off. IT HAS BEEN 9 DAYS SINCE "SOMEONE WILL ADDRESS THIS WITH YOU" AND, YOU GUESSED IT: NOTHING! Patrick Drahi, the owner, claims to be a humanitarian. How can he run such a hateful, rotten company that profits off the "underserved" and will flee at the first hint of competition, as his crummy company can't compete? read more

I have had Optimum since I moved into my apartment 3 months ago, and I have had problems from Day 1. Customer service is nonexistent unless you want to pay a bill. Any billing problems that are caused by them will not be resolved. No one in the store has to ability to resolve an issue and the "customer service" numbers given do not allow you to speak with someone. This is literally the worst business I have had the misfortune of having to do business with. read more

Let's start off by saying I placed an order to upgrade my internet speed from 400mb to 1gig. I was contacted to let me know I needed more equipment for my upgrade to be possible. So I scheduled a tech to come out and install whatever it is I needed so I could have faster internet. Well once my trash tech arrived, he called me as a normal heads up would go. First problem was he went to my neighbors house which somehow became my fault that his "system" had the wrong address listed. So after I went outside and called him over he already had an attitude towards me. He came into my home and started ripping the equipment out of the boxes and ripping my cables out from behind my entertainment center. Left his mess by the way. But anyway he went into detail on why my order was wrong and how a simple modem order turned into a modem and altice one mini box. So he got frustrated having to explain that to me because I was calling him out on his lies as he stumbled through his explanation. After more bs from him he got me thinking that he really was almost done installing my internet and proceeded to tell me he submitted a "ticket" to get my internet and cable working in a few hours. Well this was a 5-8pm window and clearly it was his last job of the day. He made that clear by how he rushed through everything and then dipped out without activating my modem or tv box as well as being short with me through our interaction. Not only that but he never took the equipment he stole from me off of my account. So here I am with no internet or cable waiting for something to start working but here I am after many, many phone calls I realized I had been completely played and technically robbed as well. Ryan stole my atlice one box, for whatever reason, and left it on my account as if I still had it. Said he submitted a ticket to get my modem activated, which others confirmed he didn't. Also the technician left me with non-working suddenlink equipment that they never had record of me owning. All this causing a world of inconvenience and headache as well as a day of missed work. So long story short, I have been on the phone all day with sales, customer service, customer retention, and technical support. All of which no one has really fully resolved my issue yet. My internet is still down, I missed a day of work, and my living room has no cable. Suddenlink... I have never had this experience with ANY company EVER. In my line of business, If we mess up, then we correct it. At no fault or as little inconvenience to the customer as possible because it wasn't their fault on why they're in that situation. Well this one is different, I couldn't get a tech to come out same day, technically the next day of the initial doucher that came by, because all the techs schedules were full... WHO GIVES A SHIT ABOUT THEIR SCHEDULE!!! What about mine? You know, the customer??? Does it matter I had to miss a day of work because YOUR technician decided to take my equipment and mess up my account? read more

This business has got by far the worst customer service; if you could go with any other internet service provider--do it. Waiting to return equipment was a half hour of neglect and rank stupidity. The worst I've ever dealt with. After waiting that long, it took their customer service another ten minutes to look up the account and, after several failures, they still couldn't find the account. I don't know how they stay in business. The entire attitude here is one of complete arrogance toward the customer. Do whatever you can to avoid Suddenlink. read more

The service is horrible and they need up my bill every month. They decided to change my plan from 1 gig to a 400 plan. After calling repeatedly to get many things fixed on my bill the told me that everything is subject to change without notification and the guaranteed rate is NOT guaranteed. Just checked my bill again to see why it went up and saw that they stated charging me a rental fee for a mouth and I've always had my own. ‍ read more

Suddenlink, should close it's doors. Get better organized internet business in East Texas. Cause I don't know . How a person been on auto draft going on 3 years now. And still get his internet turn off and charged late fees. Are you thinking people don't actually look at there bill.. Well, I do sorry company read more

if i could give lower than a one star i would!!!! horrible service at 1.800.490.9604 and allen does not know how to read a statement to save his life....or do his job. luckly i spoke to a shrouk at 844.840.9115 and she found everything allen should of been able to see but did not want to do! this is why i have cancelled my service and will not go back. read more

If I could give no stars, I would. We have had Suddenlink since Aug. 12, not even 2 1/2 months, and we've had them out to our house 4 times already, not counting the install, and we've chatted online or talked to them at least another 5-8 times due to issues with our internet or TV service. It has been extremely frustrating when, even after confirming who we are, they don't even have the informational identifiers for the hardware in our house. You'd think they'd put that in to our account so as not to waste much time, but we have to provide it each time. My husband and I both work out of our house & depend on good internet and pay for the best they have and yet we've lost multiple days of being able to work because the internet is down and they can't service it for 2 - 4 days. As soon as another provider comes in to our area that can provide anything comparable, we will be canceling Suddenlink and I have no doubt that many other people in our are will be doing the same thing. read more

Wasted so much time on the phone, going to the local office and then on chat with them today. Ever since Altice bought them they have even worse customer service. I know it is not the reps' faults and they are hamstrung by what they can tell us. Was given a lower rate recently by 'Retention' and a tech came over to replace the older Tivo that had been restarting istelf more often. He brought the wrong box (stopped showing channels after a week). Well, a new bill today is HIGHER than the previous bill (which is why I was passed to Retention originally). On the phone NOW they just say the quote must be a mistake. What does it show? This whole ball got rolling from that phone call. Chat says they can't see those records. Local office is no help (but, nice people). No email address available for them. My bill WILL go down now, but no credit for the past two bills. I had the Retention rep repeat the quote and even said "What is the WHOLE total?" I figured maybe she was creditting the $30 it had gone up (the reason I called) back also. If it was a mistake, it wasn't mine. Why would I call and agree to a HIGHER price? I think they just hope you give up. read more

They used to have a customer support line, now it's just an endless moebius strip of recordings. I got charged WAY over what i ordered, and cannot get somebody on the line to sort it out. read more

Horrible service, wish I could give less than a one. My service is down multiple times an hour. It's actually an exception that I have internet for a full hour. Most of the time it goes down for at least 10 minutes, and up to 30 minutes every hour. Company doesn't care that their service is shotty, they get their money. Have not gotten any help when I contact them. If you have an alternative internet service, TAKE IT!! read more

Worst internet service I've ever had. They offered me a $100 Amazon gift card when I signed up, I verified it 2 months later. Told I would get it after 30 days. Now they have no record of it. Come to find out, you do not have a dedicated line serving only your account. You share the network with your neighborhood. I got the fastest speed and for the first time ever I pay over $70 a month and it's the worst service! I can't get through 1 movie without it cutting out consistently! read more

Never answer and I swear idk if there is a place to pay ur bill and when u do get a place to pay it takes3 days for it to take into affect.

Horrible ever The worst Scheduled a appointment and waiting for them. My appointment is 8-11. 11:30 I called customer service, they said the technician will call me back shortly! At 2:30 I called back again, they told me the technician can't come today let me reschedule... WTF!!! Is this a way to solve problems? read more

If Suddenlink can notify me via text that an outage has been repaired after I have spent the time troubleshooting on my own then calling technical support to get automated information, why can't Suddenlink notify me via text when they find an outage in my area so i don't spend time troubleshooting, & that they'll notify me when outage is fixed? Would seem to lower telephone traffic & needless effort in troubleshooting that automated message now says i shouldn't do! read more

Suddenlink customer service is horrible, long wait time, customer service representative are NOT knowable, NOT helpful. Manager just do not care. They charge you items you don't have. Run away from this company if you can. They don't deserve 1 star. read more

Wow. Suddenlink is the worst company ever! I'm completely frustrated with my experience with them. 1 hour on the phone and charged beyond belief. My systems changed and then they just pushed up by bill to double. read more

We have Suddenlink internet at two commercial buildings we own and my residence. Suddenlink internet goes down regularly for one day, two days or more. If you want consist internet, don't use Suddenlink. We pay for 1 gig services (supposedly the fastest). However, speeds are frequently at 30-50 mbps, nowhere near 1gig. The fastest ever clocked at my desk (hard wired to the modem by network switch) was 500mbps on rare occasions. Their customer service is hit and miss. If you get someone in Tyler Texas, they are great. If you get someone is India, Pakistan or wherever they are, not so much. Their favorite fix for all problems is: (a) reboot your modem; (b) send a guy out three days later. read more

DO NOT DO IT. they're not even worth the 1 Star. I don't care if they're the only option in your area- move!! Customer service is complete waste of time to call.... they have missed every appointment for the last 3 weeks. I understand COVID has many people working from home but that's not my issue to figure out with scheduling!! Not reliable whatsoever and have caused serious delays with us working from home. Do your research before proceeding with them and be prepared to be disappointed read more

Suddenlink is the absolute worst company I have ever dealt with. Internet service isn't so bad when it's working, but the customer service is one of the worst in the world guaranteed. Steer clear of this company at all cost. I can't wait for Starlink. I will definitely be switching ASAP. I'm not sure how to post pictures here but if I can figure it out I will post my latest interaction with their customer service. keep in mind if I do figure it out, I've had several interactions with them and they have all literally gone the same way. read more

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Low Data caps, overage fees, intermittent service, dropped Viacom, raised prices. Only one office/store to walk in with old school bankers hours that is closed on Sundays, open briefly on Saturdays and stocked with the "grandfather-clause-can't-get-fired-most-horrible-attitude-divorced-chip-on-my-shoulders-old-ladies" they could find. Lol. The worst customer service agents possible with a tendency to divert your issue many times to deter you from continuing. Most issues will not be resolved or will require either a "technician" to come to your residence, or for you to go to the one previously mentioned store/office on Broadway. This is the perfect business model when you are the only provider in town. Don't for a second believe their marketing, after all, they do control it here. Help us Google, you are our only hope! read more

They lie. They quoted me a quote have all my notes everything written down and get bill and it is a totally different amount and they say there is nothing I can do. read more

Suddenlink went up $20 per month in March, during the aftermath of COVID19. When I called, they said that the "promotional price" was over. Really? That is the same price I have had for 3 years! What justifies raising my bill $240 per year, for no better service, and not even an explanation? I guess they think no one checks their automated drafts. The only reason Suddenlink stays in business is because they have a MONOPOLY here in Tyler. Can we petition for other companies to come in, for better service and more competitive rates?? If anyone out there knows how to get this started, please do! read more

A 1 star rating is so much higher than deserved. Negative ratings apply to this company. I have recently spent over 5 hours on hold over about 7 calls to Suddenlink. I accepted an offer to bundle Altice and Suddenlink TV with an offer of a $150 Amazon gift card in March (now mid-July). I have been told I can't talk to a supervisor to complain. I have been given 4 different and completely conflicting responses and, now, am told that I don't qualify for the offer. If you have ANY other option, run, don't walk, from Suddenlink. read more

Worst internet service ever. Internet goes out for days at a time. We've had a technician come 3 times in the past few months and it never get fixed. It's miserable. And you can't get any other service here. read more

Suddenlink contracted with a third party installer to install fiber optic cables throughout my subdivision. Workmanship was at best shoddy, customer service with Scott Fennell Inc( third party installer)was inadequate and poorly supervised. My evaluation of both Scott Fennell Inc. and Suddenlink are at best a minus 5...how can these companies continue to survive. read more

This is the only in-store location in Tyler. Their hours are kind of all over the place. And their service is exceptionally slow! read more

Optimum - Hours for September - Internet Service Providers Near Me - Tyler, Texas

I own a business in Tyler and internet speed and reliability is crucial to our operations. This business does not handle their customers very well and we continually have problems with poor internet connections and speed. I would understand this if I were not inside the town of Tyler and paying for the fastest speeds that they have available. Good luck getting anyone to help you with anything over there and if you have another option, I would consider going with it. read more