I love this store. The employees are so friendly and helpful. I'm semi-tech inept and they are…read morealways so patient with the gaps in my understanding and are able to explain things in layman's terms. As long as I'm in Tyler I'll keep coming to this location. Keep it up, y'all!

This place was awesome. The customer service was cheerful, helpful and satisfied all of my…read morecustomer needs without a hiccup. It shows when people enjoy or feel valued working for a company. It SHOWS! Thanks ATT!

Not really knowing much about phone technology I PAY Monthly for the "Upgrade" that's supposed to…read morelet me trade in my phone and get a New phone after two years. Having problems with my 26 month old Samsung A71 5G I figured I'd take advantage of the xtra $7 a month I pay for Upgrade. When Salesman looked at my phone he said the Camera Lens is Broken and I COULDN'T get WHAT I've BEEN PAYING FOR, Even when I Pointed out and Showed him it is the "Screen Protector" that was broke NOT the Camera Lens. HE Didn't Care, his answer was that I "only" owed $100 on this phone so I could Just Pay it Off and He'll help me with a new phone. I'm Going to VERIZON, Service is Better in Texas anyway. If I could I'd leave NO Stars, They have NO Customer Service and WON'T HONOR WHAT YOU PAY FOR... Too Bad people like this "Think" they're helping their employer, or they just don't care. U decide

So, it had been a long morning by 10:30 AM. The last thing on my to-do list was to buy a new…read moretelephone (specifically a 13 Pro). I stopped at this store because it was on the way home. I went in (I was the only customer in the store) and told "Freddie" that I was looking for a new 13 Pro, but that it had been a long morning and I needed to use the restroom first. In no uncertain terms, Freddie told me the restroom was for employees only and I would have to go somewhere else! I told him that it meant a 13 Pro sale. He said I could not use the restroom there! Since this is probably indicative of the type of service/consideration a customer can expect at this store, I did in fact spend my money at a different store. Because they seem to lack any kind of customer orientation, I do not recommend this store for wireless purchases, or for a badly needed restroom stop in conjunction with a wireless purchase!!!!!

In today trying to find a specialty antenna extension cable for iridium phone system in the Merlin…read moreship. Sure enough, after searches at the local Radio Shack, Lowe's, Best Buy...Cole Cellular came through for us. Not an easy item to find outside the aviation radio shops. Thanks folks. You helped us a lot.

Despite other reviews, my experience will Cole's Cellular was great. I shattered my phone and…read moreimmediately starting calling around. Simply Mac told me they could fix it but it would take 4-5 days. I called Coles and he told me I could bring it in and he would have it fixed in an hour. His name was Nate and he did a flawless job on my iPhone 6 Plus. I would definitely recommend this business.

I went to fix my iphone before my twins were born and I was impressed by attention and service that…read moreI had recieved...that was in 2019; I went to fix my screen and charger port on my gen 5 iPad a month ago and they said that my motherboard was fried...I challenged it and it was not fried so they "fixed the screen" and put a protective layer on it for free....I removed my protective layer screen because it looked like dust particles were trapped underneath it but they were not!...they are trapped underneath of the newly installed screen. I love the family business concept but the people they have working for them right now are there just to cash in vs what it used to be about-customer service ‍

This is only place I will take my iPhone for repairs! Their service is excellent and so quick- and…read morecheapest I've come across. Ask for Sean, he will get you the best deal!!

When my 2014 MacBook Pro's "E" key died, I turned to Apple Support. They listed local repair shops…read moreto take it to, and Simply Mac was the closest. I drove the hour and 46 minutes to get there because I wanted help from the pros. I got there and found two employees sitting at a desk, and the store was empty otherwise (no other customers to help). They greeted me on the way in, and I explained that my E key wasn't responding to being pressed. They said they don't fix individual keys and don't work on older computers that are out of warranty because it's not worth their time vs the money they would make. I was told Apple would replace the entire case for $760, which is more than my Mac is worth now. I asked if there was anything else I could do or if my Mac was totaled, and was told that was all they could do. I said I would just buy a new one then, and I walked over to the Macs for sale to shop. No one offered to assist me in making a purchase. I asked if they took trade-ins like the Apple Store does, but was told they only take 2016 or newer. I felt like they could have volunteered that information. I left without buying anything. On the nearly 2-hour drive home, I thought of ways I could salvage my computer. I stopped at Walmart and bought a $10 windows keyboard, so that was on option that let me log in. I researched accessibility options built into Catalina and found I can pin a keyboard to the screen. Not only that, but I can create an individual board and add keys for a lowercase and capital E so I can just click on it to input the letters. That is how I have typed this entire review, and it actually works pretty well combined with autocorrect. Here's a screenshot of my solution. Did the guys at the Simply Mac repair shop know about adding panels to use keys or using an external keyboard and just not offer those solutions because they wouldn't make any money with those easy fixes? Or are they not very familiar with the products they are supposed to be the experts in? What was clear to me in my one experience with Simply Mac was even when I was the only customer in the store, whatever they were doing on their phones was more important than solving my problem or helping me buy a replacement laptop. I contacted Apple about this problem and they said they could replace the case for $597, so even that quote from Simply Mac was off by over $100. Was it elevated by their middleman fee just to send it to Apple for me? In any case, I won't be going back. I recommend against wasting your time as well.

Possibly the worst customer service I've experienced. Ever…read more Very rude. Condescending. Unhelpful. I left within minutes of arriving and took my business elsewhere. I highly recommend you not waste your time even trying. Go "elsewhere" first.

My husband and I are new to the Tyler area and needed to find a cellular carrier with better signal…read morecoverage. We explored all our options and even tried a T-Mobile competitor for 30 days but were very disappointed in the other provider. So we decided to try T-Mobile. I liked the web site, the prices, and promotion for military and over age 55. From the moment we walked in the local store we were treated promptly and kindly. Our Sales Consultant, Lydia M. asked us what was important to us and we said coverage and price. Lydia looked up various locations and addresses we requested and showed us real time coverage and even outages. Once, we were satisfied with the signal and coverage we talked plans and decided on the plan for over 55. Next, we explored trading in our current phones and were nicely surprised to upgrade to IPhone 13s without any money out of pocket. Lydia was friendly, knowledgeable, and kind. She took care of everything and walked us through setting up our new phones. She even put on the phones screen covers and Otter Boxes. (Best Buy charges for that step.) We are very happy with the service we received and the cellular coverage.

Internet option has always worked well for us and you can not beat the price w/no contract.read more

Walked in. No employees indication of that fact. Lethargic. Typing on screens while customer waits…read morefor :20 minutes. Never asked anything. I just walked out. On to the competition.

Everything went well Very helpful…read more Happy with my purchase My wife said she loves her phone

Just completed my I-Phone upgrade and wanted to give a "job well done" to the salesperson Royale…read more She was exceptionally well versed on the product, very complete with her answers and required setup of my new phone. If you are looking for a knowledgeable sales person go see Royale.

They lied about what the amount for trade in was then torn up a 40 screen protector before sending…read morea email that they werent giveing the price agreed big monopoly company screwing the customers we need to start a class action aginst them i know im not the only one