A few years ago, I would have praised Best Buy for turning things around. They were destined to be…read morea place to window shop where you go in and find what you want and buy it online from Amazon or other sites. They started price matching some online stores and revamped their store inventory and layout, things were looking brighter for the box store. Now they cancelled gamers club discounts, making them more expensive then Amazon on new releases and most other games. They have national pricing on tvs and many other products which means it is same price to buy these from most retailers, so not much drawing in people other than for those who gotta have it now. Even with that, Amazon and others are so fast with shipping, this will hurt Best Buy. While the above is more about the company in general, the local store has its own issues. Try to price match and the employees work hard to claim you can't but when I threaten to call corporate they do the right thing (I am talking about stores in their price matching policy). Finding help in the ever diminishing auto electronics section is impossible. Directv is always their pestering you to sign up for their service, annoying. Employees are not informed about what they sell, how hard is it to find employees that have interest in games, TVs, movies, computers, and electronics in general. They rearranged the store not long ago in the center area, but still same items and diminishing inventory of games. I have given Best Buy all my game purchases over the past 5 years, but now that cancelled their gamers club discount, I plan to buy from Amazon for new releases. I am sure the 3k a year in games I bought did not make them a lot of profit but I also bought many other items while in store that they will miss out on in the future as well. Hope corporate turns things around and the local store gets better help, or they may be the next business to follow Toysrus into bankruptcy.

Purchased a TV on line on June 28,2026, delivery date July 14. I said okay I can wait. Guess what?…read moreno delivery, no call no nothing. Called phone # for service lady said looks like TV arrived at store in Tyler just today 7/14. next delivery date 7/22 or I can drive to store and pick it up. Was told I could call the store but would not get through to anyone. Will not recommend buying on line from Best Buy.

I came in and after being greeted I said I would like to purchase an audio set. They said the…read moresalesman would be right out and when he did she said I wanted some audio for my minivan and he then helped the lady who came in after me. I left and waited outside but no one wanted to help. I heard good reviews about this store. Unfortunate that they have horrible customer service. I went to my car to locate another store but after 10 minutes a staff person came and stood in front of my car facing me while he vaped. I'm sure that was intimidation to leave so, I did.

BAIT and SWITCH?? Hmmmm I contacted S&VC for a window tint…read more I told them I wanted Limo on all except driver and passenger windows. I was told a quote of $350. The time was done well. When I picked up the car the total was $380, I questioned, and they said it was due to the limo. I told them I mentioned this when I got the original quote. The guy said oh they made a mistake; the problem was that it was the same person I spoke with the entire time. Did they need some extra beer money. I don't think they was honest for them to raise the price. So, buyer BEWARE!!

I cannot say enough good things about Speedy Tech. They helped me get a new computer set up that…read morewould not download new apps. They were so incredibly helpful, knew exactly what to do fix an issue that several others had looked at, and then didn't even charge me because it took them only minutes to figure it out. To repeat another review - They are simply put, good people! They will be my go to tech repair for now on!

Speedy is a good name for this company but more importantly it is above and beyond competent,…read moretrustworthy, and willing to help resolve tech issues. You will get value and quality for the price. Call Speedy Tech. I took a chance and it worked!

Do not . they messed up my friends phone completely. terrible service. took forever to get it back…read more and bad communication I would strongly recommended going somewhere else.

Amazing service! Highly recommended... this shop is the go to place for all your device repair…read moreneeds. Efficient, fast and reasonably priced what else can you ask for. Come to Prado's repair!

I purchased a few albums from Direct Audio at the Florida High End audio show in Tampa…read more Unfortunately one of the records (Limited Edition Melissa Ethredge Red) was damaged. I contacted Direct Audio a few weeks later and advised them about the problem. It took a few weeks but the young lady at Direct Audio was able to find me another sealed limited edition album, thanks Direct Audio from Vic M.

This company is a long scam setup. They list items which are not in stock, with little to no…read morechance of being in stock, take your money for them via Shopify and then cut off communication with you. I had to have my bank issue a chargeback against them which then let you see the owner's true nature. When you provide your contact details for an order you don't expect the vendor to breach industry PCI rules and use them to verbally attack and threaten you. The owner has some kind of issues that they need to deal with before being allowed to interact with members of the public. Allen Fox called my phone and left an abusive voicemail and then followed up with a bunch of hate filled emails. It's not often that I've encountered a vendor that has led me to have to contact the BBB, Texas Attorney General and my own lawyer because of how unstable the business owner is. See the attached images below to understand how this business owner likes to operate.

Apparently no one can do their job here. No one should have to sit in a self checkout line for 15…read moreminutes screw y'all.

Be careful when ordering from this location , I downloaded the app and made my very first purchase…read morefrom target on 11/30/24 we live an hour and 20 minutes away from this location and the only reason I shopped there was because they showed to have a toy in stock that I wanted to buy for my grandson this Christmas,I made the purchase and set it up for in store pickup and when I got there they tried to give me a toy truck that had the cardboard retapped and had scratches all over it , it was obviously used and brought back to the store so I asked for a different toy and was told to go see if there was another one in stock and if I couldn't find one then I would just have to get a refund, I didn't even bother with getting upset because the employee acted like she didn't even care . This was my first purchase and probably my last after this experience!

Courteous staff, manager Johnny was very helpful. Wonderful selection and great prices. Will be…read moreback again!

horrible customer service they did not even try to help.DO NOT RECOMMEND I WOULD NEVER COME AGAIN…read more Very rude workers. Did not even look at my console.

I want the public to be aware of the criminal business dealings associated with this store. Their…read moretechnician named Rucker Eglesper nickname "Rico" is dangerous. He showed up unannounced to my teen daughters work with a fabricated story about how her father setup an appointment for service to her own home. THIS WAS A COMPLETE LIE. She naively believed him and he took her phone, stole her screen off the phone, and damaged the phone to a completely non-working condition. The manager JAMES ESPINOZA was notified and he DID NOTHING to help. Not even an apology for how his tech defrauded a teenage girl. Law enforcement is now involved as a police report was filed today. Her phone is now essentially destroyed. VERY disturbing and bizarre ordeal. Stay away from this store. Abs beware of their employees who might be sent to you for phone repairs.