My children and I have been coming to Dr Vu-Tran for years. She was very helpful when I found out I…read morehad a brain tumor and lost vision in my left eye. She is excellent with children and they have basically grown up seeing her. She does an amazing job. The front office staff has changed some recently but they too are very helpful.

Wrong prescription!!…read more I visited this location on March 31, 2021! The doctor and the staff were decent. The exam didn't take much time. I received my glasses maybe a week later. When I got them they were dirty. The front desk lady was upset because I asked her to clean them. I'm sorry--but who wants to pick up dirty glasses? A few days later the glasses were horrible! They hurt my eyes and gave me a headache. I had to resort to my old pair. I called to tell the doctor about my issue. I went back in for him to "correct" the prescription. In the office, everything seems fine. I'm guessing because I only had them on less than 2 mins. So that didn't give my eyes time to adjust! Two days later these lenses are giving me the same problem. The prescription is just too strong. At this point, I'm over it. I couldn't just drop what I was doing for the doctor to "correct" my prescription again. So I finally had time and he told me it's been too long and I have to pay for this visit-- because my eyes changed within 2-3 months. Seriously!!! You want me to pay YOU to correct YOUR mistake. It just didn't make sense. I'll just count this as a loss and move on. I will take the rest of my money elsewhere. This isn't my 3rd pair of glasses so I KNOW what I'm talking about when it comes to my lenses and eyes. Buyer beware!

This place is definitely worth negative 100 stars. Not only are they scamming customers but they're…read moretrying to scam insurance companies as well. As I found out because I called my insurance company to request this a refund I had to pay out of pocket to get new glasses. Prior to getting new glasses I called my insurance to make sure I knew exactly what my budget was and make sure when I went to pick out new glasses I stayed within my budget. My surprise when the worker told me that would be $30 that my insurance wouldn't cover. I asked her what it was it for she really couldn't give me an clear answer of why I was being charged $30 out of pocket. Instead of fighting with her because from the instant I walked in I noticed she had an attitude and was very rude not just to me but the other customers so I decided I would just take it up with my insurance company. Call my insurance company let them know what was going on and thought maybe the worker I spoke to prior gave me the wrong information. Nope my insurance company informed me that I was well within my budget and I should not have been charged $30 out of pocket. They asked me to email me a copy of my receipt which I did and that's what I found out that they were trying to scan my insurance company out of money because the amount that they claimed my glasses cost and the amount that was actually on the receipt was off by a couple hundred dollars.

High scores for customer service, quality of lens, speed and honoring warranty…read more My lenses are multi focal with a wide view, they were perfect the first time. When I dropped and scratched them they were replaced quickly with the same quality.

Old school Service ! This is 100% consistently the best…read moreplace for eyewear in the Tyler area . Service is excellent Professional Knowledge Fashionable- real professionals who know what works best for your face and personality

I have been getting my glasses here for many years. The cost is well worth the service. Recently…read morehad my reading glasses adjusted. They did an in-house tweaking of my lenses they'd created from my Opthamologist prescription. They corrected the lenses just a tad to make them perfect. Their service and attention to detail is always a A+.

Needed to have my glasses repaired, and brought them to Payrite Optical. They fixed the glasses…read moreeven though I did not purchase from them. Their service was same day. what a relief to have a place to bring my glasses and definitely intend to make my next purchase thru them. Thanks Matt and Sean.

This review is from years ago, when Arman was the owner( I think that was his name). He was…read morewonderful to work with and had the best prices. I still remember the service and looked them up and saw they were under a new owner. Will call and make an appointment and hopefully will be the same.

Angela, the asst mgr, was AMAZING! She helped us so much with my hubby's glasses. They made sure…read moreall of his measurements were for the trifocals were very precise. We appreciated it so much as he is a truck driver. They have a great selection of glasses! The atmosphere was also nice with trendy music playing. 10000000/10 experience!

I had a very frustrating experience at this eye clinic today. I drove 2.5 hours to bring my dad to…read morehis scheduled appointment. We arrived on time, but we waited over three hours before he was even seen. The office felt completely disorganized. Appointments did not seem to be running in any kind of order, and the waiting room was packed with around 20 other patients who also appeared to be waiting far past their scheduled times. My dad was eventually taken back for testing and even started the process of choosing glasses. Then we were told they needed to redo his tests, so they brought him back again. Right as they were about to continue his appointment, the doctor simply decided to leave for the day and refused to proceed with seeing any more patients. This meant my dad's appointment--after hours of waiting and after driving several hours to get there--was never completed. Meanwhile, the waiting room was still full of patients who had appointments as well. I understand that clinics can run behind sometimes, but accepting appointments and then leaving patients without care after hours of waiting is unacceptable, especially for elderly patients who traveled a long distance. I hope management reviews how appointments are handled and ensures patients are treated with more respect in the future.

Dr. Ryan Self is great as well as all of the staff i have interacted with! highly recommend him! i…read moreonly got contacts from them, $55 fitting fee, had to do 2 different trial contacts as the first i had issues with my astigmatism, second was better. second one that worked was a lot more pricey, just my luck lol, but that's my eyeballs fault lol. made an appointment for my husband with Dr. Ryan Self since he was so great, finally found our family eye doctor! yay!

BUYER BEWARE! THIS PLACE IS A RIPOFF! Needed to have my eyes checked and get a new prescription for…read moreeye glasses. The exam and prescription appear to be okay BUT the issue starts when you are lead like sheep to the frame showroom after your appointment with the doctor. Sat down with the salesperson and found out that the cheapest glasses I could get for my prescription and lens requirements was $477. All of their frames are at least $199. Went to Sam's Club and was able to get 2 pairs of glasses with the same lenses for $344. There are several online alternatives which offer much better prices than NEA. Do some research and shop around before you buy anything here.