Wish I could give ZERO stars. My god. Once a month it goes out for at least the WHOLE day. My only…read moredays off and this POS internet service isn't working. I'm about to go to another company. This is crap. Don't do it. Save your souls.

Worst WiFi! Goes out constantly. You can never get ahold of any technician.. we've had this service…read morefor a month and we've lost connection multiple times, for days at a time

Walked in. No employees indication of that fact. Lethargic. Typing on screens while customer waits…read morefor :20 minutes. Never asked anything. I just walked out. On to the competition.

Everything went well Very helpful…read more Happy with my purchase My wife said she loves her phone

Walked in and it was probably the fastest experience I ever had at any mobile store. The staff was…read moresuper nice and helpful. They were super friendly and just had a great overall experience. Oh and I got some solid deals upgrading our phones.

I bought a plan and phone two weeks ago here. Phone started dropping (several, not just a couple…read moreof) calls and muting my voice during call (I could here my caller but they could not hear me.) I went in and told the guy what was going on. He immediately started quizzing me about EXACTLY where it happened, which didn't matter--it was in Tyler city limits with strong signal. He said the ONLY thing he could do was a master reset. Then he felt the need to show me how to hold a phone! Total jerk. This is about a phone that is only two weeks old. I've got news for them--if that doesn't fix it, that's NOT the only thing they'll do-- we'll start with phone replacement! While I was leaving, another customer followed me out to my car and told me if I want real help, go to the other store in Tyler. Apparently, others have gotten the same treatment at the TROUP HWY T MOBILE.

Need the phone number for sudden link communications. My tv is out and I think that there is an…read moreoutage please let me know if there is one.

I wish I had looked at the reviews on Yelp and Consumer reports prior to signing on with…read moreSuddenlink. I am sad to say that I am not surprised at the average one star rating. I have been with this company only a couple of weeks and I already regret my decision and want to cancel service. I'm 57 and have moved a great deal, so I am accustomed to dealing with new service providers. Most have truly been exceptionally good. Suddenlink has been exceptionally bad. I cannot recall ever having so much trouble getting in touch with a customer service agent. It's like they don't exist. The local office constantly answers with an "unavailable, leave your number and we'll call you back" message, but so far, no call backs. The number they ask you to call when you first sign up for the service does have a human that answers, but they won't talk to you. They tell you that they handle new service requests only and to call customer service. I was given several different phone numbers to try all of which are automated with no option to speak to a representative. It's an extremely poor way of doing business. Note: They are plenty nice when you're signing up for service, but once a customer, they are silent as the grave. The tech came out and installed my service on Sept. 11 2017 and they billed me on Sept. 12th, due on Sept. 21st. However, the bill did not arrive until after the 21st. I cannot reach anyone to discuss this and ensure I would not be charged a late fee. Also, the tech that installed the service, draped a very long cable across two driveways. The tech did a fine job of installing the service, but did not mention the cable across the driveway, that anyone would come out and bury it...and most importantly, that I would need to call and schedule this service. Even after I called the tech back on his cell phone, he simply stated that they would send someone to bury it- not that I had to call and schedule this service. . After a week with no word from Suddenlink and the cable still unburied; I called and they scheduled the service for Wednesday, Sept. 20th. I was told, because it was a gated community, I would need to be home to let the workers inside. The arrival window was 8am to 5pm. After waiting all day - no one showed and no one called to say why or to reschedule. I called Suddenlink and an automated voice stated that my service was now scheduled for Oct.2. - three weeks after installation. No one called to tell me about this change...explain anything about the delay...or ask if that date was ok. In the meantime, the line, draped across 2 driveways continues to get run over multiple times a day by me and my neighbors and is an inconvenience for the lawn service. I am actually surprised that the line has not been cut. I'm not sure how companies that operate this way manage to stay in business.

The first thing you should understand is One Ring Networks doesn't do anything except collect money…read morewhen it comes to phone service. They don't own any of the equipment or lines, they simply buy phone service from CenturyLink and resell it to you and others. As a result, when something goes wrong, they are of only marginal assistance in obtaining a resolution. Specifically, if you need repair service, you call One Ring, they call CenturyLink, then you sit and wait. My phone service goes out frequently and, for the episode at this writing, has been out for two weeks now. With each of the multiple calls I've made to One Ring pleading for help, they claim they are trying to get the repair done but there's nothing they can do. And, the tone of voice they all use seems to convey they are really not concerned about whether or when your service is restored (just keep paying their bill!). Getting service directly from CenturyLink is probably a better idea, and one I'm considering at this time. Perhaps they take care of their own customers better than One Ring's.

From the owner: One Ring Networks is a business communications service provider offering high-speed fixed wireless…read moreand fiber internet solutions. We also offer hosted PBX, temporary broadband, managed IT services, 4G LTE wireless and a range of other voice and data solutions that can be customized to meet the needs of your business.