Love living at Deerwood! The office staff and maintainance guys are the best around. They are…read morevery friendly and professional. Quick response to questions and any problems that might arise. Courtesy officer on site. Dog park. Beautiful and quiet. Convienant to shopping and dining out. I have lived here for 9 yrs. and love it! The manager and assistants are always thinking of things for the residents to participate in. Always thinking of how to make our experience here exciting!

I moved to Tyler 3 months ago and choose Deerwood for their nice floor plans and their quiet…read morelocation. I have not been disappointed. The staff is very friendly and helps with anything I need. I had one maintenance issue and it was resolved the same day. The walls are thick and I rarely hear the other tenants. I would highly recommend the complex.

The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.

Nice quiet community, the staff is quick to finish work orders and let you know if there are any…read moredelays. There's a beautiful pool and a picnic area facing the woods. All apartments face the back of the property and you hardly feel like you're in the middle of town.

Recently started my apartment search, I had my heart set on another property, but decided to look…read morefor something more affordable. I had looked at this property a while back right after the new owners bought it, and they started renovations, but wasn't as sold on it as I am now. I haven't moved in yet, however Jackie, the property manager is amazing. She was having a hectic day when I came in and I completely understand, her personality is amazing. She treats you like a friend stopping in for a chat, and makes you feel welcome. I love the aspect that everything is through her and one other lady on the weekends. Rent is paid through money order, no online payments and extra charges. Which is one factor that really drew me to this property. As far as the property appearance, from the road it doesnt look like anything fancy, however I hope they have plans for that as far as renovations, it isnt a deal breaker though because once you walk round the complex you appreciate the woods, resort style pool, tennis courts, picnic area with BBQs and onsite laundry facilities(dog park in the near future!). I really think I will enjoy living here. Update will most definitely happen once I move!

Extremely Disappointing and Uncomfortable Experience…read more I had an extremely disappointing experience with this apartment community. My friend and I were treated in a way that felt discriminatory and racially motivated, and the situation escalated to the point where the police were called and we were accused of criminal trespassing. What was especially upsetting was how quickly the situation escalated and how we were treated compared to how we would expect any potential residents or visitors to be treated. We were made to feel unwelcome and as though we were automatically viewed as suspicious because of our appearance. Rather than communicating with us respectfully and attempting to resolve the situation, management involved law enforcement and treated us as though we were criminals. Being approached by police over an accusation of criminal trespassing was extremely upsetting and embarrassing, especially when we did not feel that we had been given a fair opportunity to understand or address the situation beforehand. The entire experience left me feeling uncomfortable and unwelcome at this property. I would strongly encourage anyone considering living here to be aware of how management handles situations involving potential residents and visitors. Everyone deserves to be treated with the same level of respect and professionalism regardless of their race or appearance. Unfortunately, that was not my experience here. I hope management takes this situation seriously and examines how these situations are handled in the future so that other people do not experience the same treatment.

Stay away from this joke of a complex. They wanted to change me increased rent, but Joe Shmoe off…read morethe street could get a cheaper rent than me who's been there 5 years! The pool was down for the majority of last summer. The clubhouse is subpar, with a pathetic computer room. The woman in the office to the right of the receptionist is a bitter hag. She's not old enough to be this bitter! If you want to get high off the devil's lettuce without having to buy any, you've come to the right place! There's so many on their patios smoking a big fat doobie that you'd better hope your job isn't drug testing! I'm glad I'm out of here. Deuces!

Don't move to this apartment complex. They try to lure you in and take all your money and…read moreconstantly making up fees for you to pay. They do have fruit flies in some of the apartments. The people working in the apartment office don't take anything serious they allow neighbors to be loud and disruptive without doing anything all they care about is money.The walls are made out of paper you can hear people outside talking or the loud neighbors upstairs. This place has multiple noise violations incidents that they do not take seriously, move to another place this is not it!!!!! They have fruit flies and ants in some of their buildings and a lot of people have moved out of the neighborhood. DONT MOVE HERE THESE PEOPLE ARE FAKE ASF

Read this review before thinking about living at Grande Hill Estates, located at 1505 W Grande Blvd…read moreTyler, TX 75703. I've had THREE!! friends who lived here from 2021 to 2023 and their experience was AWFUL!! They'll fake a smile and lure you in, but here's where they get you.... Move out. They'll send you a balance and you'll try to pay it, and they'll REFUSE to take your payment, only so they can send it to collections! THIS HAS HAPPENED TO SEVERAL PEOPLE!! And thanks to GHE, they're having to deal with collections !! WHEN THEY LITERALLY HANDED THEM MONEY IN THEIR FACE and the office refused to take it!!! People working in this apartment office intentionally seek to rip people off and send their accounts to collection. No matter how many years you lived there, no matter if you always paid your rent on time. And to make matters worse, you WILL have lots of ants going into your home, pest control? NOPE, they don't care. Don't have time. You WILL have random neighbors leave trash bags at your door. And don't even think about reaching out to the manager. They literally do not care about residents, just holding their job. Stay AWAY from GHE, trust me you will thank me.

Rent at your own risk! The assistant manager D'Asia is very unprofessional in the way that she…read moretreats me and talks at me . if you want to have something fixed make sure that you send it via email, or she will deny that you ever asked her to put in a work order request. you need to be able to prove that you have requested her to put in a work order. Fox Run and RCMI CORPORATE do not care about the safety of their residents.my son was bitten by my neighbor cat while standing on our front porch and it took me having to go to the office 3 days in a row asking them and finally I had to demand that they call animal control. And then the same cat attacked me on my front porch. If you read the lease agreement it states that cats are to be an indoor pet only. To make a long on going story short RENT AT YOUR OWN RISK! And just remember I tried to warn you!

Just finished signing the lease today and the process could not have been easier! Mia was so…read morehelpful and communicative. We ran into so many issues with trying to do stuff online and felt bad because we were constantly calling her, and eventually we just came up to the office and she went over all of the paperwork with us. So far the apartment area is very clean and maintained. Extremely excited to move in!

ATTENTION ATTENTION GREAT NEW MANAGEMENT…read more I deleted a slightly negative review and wanted to place another review expressing how fast my issues were resolved and how soon they were taken care of! Why would I want to edit a negative review when I could delete it and give them the stars they deserve! 10/10 for Shannon! Shannon the property manager, not only resolved all of the issues I had but informed that the gym facilities are being updated in addition. I had a problem with a call center employee and Shannon jumped on it and resolved the issues with less than 24 hours. Her professionalism and personality are fantastic. I'm not an easy person to deal with but, Shannon has never shown a hint of irritation with me. Did I mention my first electricity bill was almost $100 cheaper than I expected?

I went in for a tour and The Assistant Manager Yesenia was very rude she didn't even seem to care…read moreif I was interested in living there or not. She seems very annoyed that I wanted to see another layout of an apartment. I do not recommend these apartments! TERRIBLE STAFF!!!!

- Move in at your own risk…read more Our family has lived here for over a year, and unfortunately our experience has been one disappointment after another. Instead of improving, the condition of our apartment has steadily declined. The leasing office rarely provides updates on maintenance requests, and when we ask for answers, we are often met with excuses or no response at all. Ashley, in particular, has been unprofessional and easily frustrated whenever we have requested updates or assistance. Below are some of the issues we've experienced: Maintenance Issues * A toilet leak took multiple failed repairs before being fixed. Our bathroom was unusable for four weeks, and the toilet sat in our shower during that time. * The air conditioner has required repeated repairs and has been completely inoperable for over 3 weeks during this sweltering summer heat. Temperatures reach around 95 degrees when cooking. We were given a small window unit for one room and the rest of the apartment is unlivable due to the high temperature. * Cabinets are deteriorating, the shower floor shifts, and fixtures like the faucet and sink have ongoing issues. * Hot water is inconsistent, often lukewarm with fluctuating pressure. * Rain leaks and pest issues persist, and interior damage from a roof leak was never repaired. Safety Concerns * Balcony boards and ceiling areas are rotting, and exterior stairs pose a tripping hazard. * The gate is often broken or open, reducing security. * Police are frequently called, and one of our vehicles was broken into. Cleanliness & Living Conditions * Marijuana smoke regularly enters through vents. Management advised calling police instead of addressing it. * Walls are extremely thin, and noise travels easily. * Common areas are often dirty, trash areas are poorly maintained, and dog waste is frequently left around. Structural & Pest Issues * The front door has gaps allowing pests inside despite reported repairs. Management & Communication * Maintenance and contractors have entered without notice. * Our vehicle was damaged by landscaping, though the contractor resolved it. Overall, this property has not lived up to expectations. The pictures advertised are false advertising. Repairs are often temporary, communication is poor, and issues take far too long to resolve. If you're considering moving here, inspect carefully and document everything. Based on our experience, we cannot recommend this community.

As someone who values integrity and honesty, I felt compelled to share my experience as a…read moreprospective tenant. What makes this situation especially painful is not only the financial loss I experienced, but also the personal loss tied to it. Because of the circumstances surrounding my attempted move-in, I missed my cousin's funeral--something I will never have the opportunity to make up for or say goodbye properly. That is something that will stay with me. I left my original review simply to explain what truly happened from my perspective. Unfortunately, the company's response misrepresented the situation rather than acknowledging the reality of what occurred. Despite a severe storm, I was repeatedly assured that everything would still be handled and that my apartment would be ready for move-in. I relied on those assurances and planned my entire move around them. However, when the day came, it became clear that the unit was not ready. Maintenance tasks that were supposed to be completed before my arrival were still unfinished, and it appeared that other priorities had been placed ahead of preparing the apartment for the scheduled move-in. Had I been told honestly that the unit was not ready, I could have made different arrangements and avoided a great deal of stress and loss. Instead, I found myself trying to move an entire household while waiting for work to be completed on the unit--work that was still not finished even after 1:00 PM, despite the fact that I had to be fully moved out of my previous place by midnight. In the end, I am grateful that I never signed the lease. That experience showed me that if transparency and accountability were not present before I even moved in, they likely would not have improved afterward. I share this not out of bitterness, but out of honesty so that others can make informed decisions. As consumers, we rely on clear communication and truthful information when making major life decisions like moving. I truly hope the company chooses to handle future situations differently and treats the next person walking through the door with greater transparency and respect. Despite what happened, I genuinely wish you all well and hope this will be a great learning opportunity for us all.

Love living here! Wonderful staff that is fast at communicating and completing maintenanceread more

Not sure if this falls under "luxury" living. The attached photo is common for our dumpster area…read more sadly, this is the rule and not the exception. It's an utter mess every time the emptying of the dumpster nears.

I feel the reviews that are here are sadly by disgruntled people because I've lived here since 2019…read moreand it's a wonderful place to live.

The whole place reeks of toxic air freshener and the staff are confidently idiotic. I couldn't…read moredecide which was worse.