ATTENTION ATTENTION GREAT NEW MANAGEMENT…read more I deleted a slightly negative review and wanted to place another review expressing how fast my issues were resolved and how soon they were taken care of! Why would I want to edit a negative review when I could delete it and give them the stars they deserve! 10/10 for Shannon! Shannon the property manager, not only resolved all of the issues I had but informed that the gym facilities are being updated in addition. I had a problem with a call center employee and Shannon jumped on it and resolved the issues with less than 24 hours. Her professionalism and personality are fantastic. I'm not an easy person to deal with but, Shannon has never shown a hint of irritation with me. Did I mention my first electricity bill was almost $100 cheaper than I expected?

I went in for a tour and The Assistant Manager Yesenia was very rude she didn't even seem to care…read moreif I was interested in living there or not. She seems very annoyed that I wanted to see another layout of an apartment. I do not recommend these apartments! TERRIBLE STAFF!!!!

Extremely Disappointing and Uncomfortable Experience…read more I had an extremely disappointing experience with this apartment community. My friend and I were treated in a way that felt discriminatory and racially motivated, and the situation escalated to the point where the police were called and we were accused of criminal trespassing. What was especially upsetting was how quickly the situation escalated and how we were treated compared to how we would expect any potential residents or visitors to be treated. We were made to feel unwelcome and as though we were automatically viewed as suspicious because of our appearance. Rather than communicating with us respectfully and attempting to resolve the situation, management involved law enforcement and treated us as though we were criminals. Being approached by police over an accusation of criminal trespassing was extremely upsetting and embarrassing, especially when we did not feel that we had been given a fair opportunity to understand or address the situation beforehand. The entire experience left me feeling uncomfortable and unwelcome at this property. I would strongly encourage anyone considering living here to be aware of how management handles situations involving potential residents and visitors. Everyone deserves to be treated with the same level of respect and professionalism regardless of their race or appearance. Unfortunately, that was not my experience here. I hope management takes this situation seriously and examines how these situations are handled in the future so that other people do not experience the same treatment.

Stay away from this joke of a complex. They wanted to change me increased rent, but Joe Shmoe off…read morethe street could get a cheaper rent than me who's been there 5 years! The pool was down for the majority of last summer. The clubhouse is subpar, with a pathetic computer room. The woman in the office to the right of the receptionist is a bitter hag. She's not old enough to be this bitter! If you want to get high off the devil's lettuce without having to buy any, you've come to the right place! There's so many on their patios smoking a big fat doobie that you'd better hope your job isn't drug testing! I'm glad I'm out of here. Deuces!

Everyone here is so friendly and kind. Amy and Laurie, the ladies in the front office, are…read moretremendously helpful. Apartment are extremely clean. Anytime you have any issues, maintenance is on top of it immediately. The amenities are great. I have nothing bad to say it all.

Loved living in Summerwood so far. The maintenance crew have been incredibly helpful!!read more

Don't move to this apartment complex. They try to lure you in and take all your money and…read moreconstantly making up fees for you to pay. They do have fruit flies in some of the apartments. The people working in the apartment office don't take anything serious they allow neighbors to be loud and disruptive without doing anything all they care about is money.The walls are made out of paper you can hear people outside talking or the loud neighbors upstairs. This place has multiple noise violations incidents that they do not take seriously, move to another place this is not it!!!!! They have fruit flies and ants in some of their buildings and a lot of people have moved out of the neighborhood. DONT MOVE HERE THESE PEOPLE ARE FAKE ASF

Read this review before thinking about living at Grande Hill Estates, located at 1505 W Grande Blvd…read moreTyler, TX 75703. I've had THREE!! friends who lived here from 2021 to 2023 and their experience was AWFUL!! They'll fake a smile and lure you in, but here's where they get you.... Move out. They'll send you a balance and you'll try to pay it, and they'll REFUSE to take your payment, only so they can send it to collections! THIS HAS HAPPENED TO SEVERAL PEOPLE!! And thanks to GHE, they're having to deal with collections !! WHEN THEY LITERALLY HANDED THEM MONEY IN THEIR FACE and the office refused to take it!!! People working in this apartment office intentionally seek to rip people off and send their accounts to collection. No matter how many years you lived there, no matter if you always paid your rent on time. And to make matters worse, you WILL have lots of ants going into your home, pest control? NOPE, they don't care. Don't have time. You WILL have random neighbors leave trash bags at your door. And don't even think about reaching out to the manager. They literally do not care about residents, just holding their job. Stay AWAY from GHE, trust me you will thank me.

I have been living here for 7 years now and I have met many other people that live here that have…read morelived here for 20 years. I was Googling businesses and came across this review for The Hudson from a few years ago. Since this is a really nice place to live I thought I would let you know my thoughts on living here. My opinion on the other review: Yes, there have been some boiler issues in the past but the manager had plumbers out every day until they fixed it. I remember seeing multiple plumbing companies working on the boiler. The manager doesn't stop until she makes the situation right. We even received updates from the manager daily on the status of the water issue. It was only the hot water that was out for a few days but there was still water and the water was luke warm so it wasn't too cold to shower. People stay here because this place has a home/neighborhood feeling with all of the trees, views, and nice people. The manager, Sherry, is the best manager that this place has had since I moved in. The entire staff is caring and professional. This place isn't perfect with not ever having an issue, but what place is? Overall, the staff takes care of you and if you have any type of problem, both the office staff and the maintenance staff are on top of their game fixing it. In my opinion, you can't beat that! Customer service that we get should be #1, not that this place might have an issue here and there. That's any place you go...My overall opinion, I love it here!

Great staff, location and scenery. They deserve 5 stars. They keep it clean and the upkeep is above…read moreand beyond what you would expect. I have always received excellent customer service. No complaints in 3 years. Maintenance is quick to respond to calls.

It's disgusting how much money they charge for rent. Late fees are 50 the first day, 15 every day…read moreafter until it hits 200, then they evict you. They are swindling residents because the apartment aren't anything special! They just paint over dirty tubs and doors. There are bedbugs and roaches and so many leaks. The apt manager is rude. They don't seem to have good communication in the office. They will say you're breaking your lease even tho they didn't write you a new lease, but definitely made should to collect a $500 transfer fee. Disgusting. After you move they will refuse your mail even tho you told them you'd be by to get it. Unprofessional.

Love this place! The staff is always helpful, friendly, and professional. Everything is newly…read moreremodeled and they have a beautiful pool. Very reasonably priced and right in town. Less than two miles from both colleges. Friendly and quiet neighbors. I will definitely be renewing!

Nice quiet community, the staff is quick to finish work orders and let you know if there are any…read moredelays. There's a beautiful pool and a picnic area facing the woods. All apartments face the back of the property and you hardly feel like you're in the middle of town.

Recently started my apartment search, I had my heart set on another property, but decided to look…read morefor something more affordable. I had looked at this property a while back right after the new owners bought it, and they started renovations, but wasn't as sold on it as I am now. I haven't moved in yet, however Jackie, the property manager is amazing. She was having a hectic day when I came in and I completely understand, her personality is amazing. She treats you like a friend stopping in for a chat, and makes you feel welcome. I love the aspect that everything is through her and one other lady on the weekends. Rent is paid through money order, no online payments and extra charges. Which is one factor that really drew me to this property. As far as the property appearance, from the road it doesnt look like anything fancy, however I hope they have plans for that as far as renovations, it isnt a deal breaker though because once you walk round the complex you appreciate the woods, resort style pool, tennis courts, picnic area with BBQs and onsite laundry facilities(dog park in the near future!). I really think I will enjoy living here. Update will most definitely happen once I move!