Love living at Deerwood! The office staff and maintainance guys are the best around. They are…read morevery friendly and professional. Quick response to questions and any problems that might arise. Courtesy officer on site. Dog park. Beautiful and quiet. Convienant to shopping and dining out. I have lived here for 9 yrs. and love it! The manager and assistants are always thinking of things for the residents to participate in. Always thinking of how to make our experience here exciting!

I moved to Tyler 3 months ago and choose Deerwood for their nice floor plans and their quiet…read morelocation. I have not been disappointed. The staff is very friendly and helps with anything I need. I had one maintenance issue and it was resolved the same day. The walls are thick and I rarely hear the other tenants. I would highly recommend the complex.

The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.

Nice quiet community, the staff is quick to finish work orders and let you know if there are any…read moredelays. There's a beautiful pool and a picnic area facing the woods. All apartments face the back of the property and you hardly feel like you're in the middle of town.

Recently started my apartment search, I had my heart set on another property, but decided to look…read morefor something more affordable. I had looked at this property a while back right after the new owners bought it, and they started renovations, but wasn't as sold on it as I am now. I haven't moved in yet, however Jackie, the property manager is amazing. She was having a hectic day when I came in and I completely understand, her personality is amazing. She treats you like a friend stopping in for a chat, and makes you feel welcome. I love the aspect that everything is through her and one other lady on the weekends. Rent is paid through money order, no online payments and extra charges. Which is one factor that really drew me to this property. As far as the property appearance, from the road it doesnt look like anything fancy, however I hope they have plans for that as far as renovations, it isnt a deal breaker though because once you walk round the complex you appreciate the woods, resort style pool, tennis courts, picnic area with BBQs and onsite laundry facilities(dog park in the near future!). I really think I will enjoy living here. Update will most definitely happen once I move!

Extremely Disappointing and Uncomfortable Experience…read more I had an extremely disappointing experience with this apartment community. My friend and I were treated in a way that felt discriminatory and racially motivated, and the situation escalated to the point where the police were called and we were accused of criminal trespassing. What was especially upsetting was how quickly the situation escalated and how we were treated compared to how we would expect any potential residents or visitors to be treated. We were made to feel unwelcome and as though we were automatically viewed as suspicious because of our appearance. Rather than communicating with us respectfully and attempting to resolve the situation, management involved law enforcement and treated us as though we were criminals. Being approached by police over an accusation of criminal trespassing was extremely upsetting and embarrassing, especially when we did not feel that we had been given a fair opportunity to understand or address the situation beforehand. The entire experience left me feeling uncomfortable and unwelcome at this property. I would strongly encourage anyone considering living here to be aware of how management handles situations involving potential residents and visitors. Everyone deserves to be treated with the same level of respect and professionalism regardless of their race or appearance. Unfortunately, that was not my experience here. I hope management takes this situation seriously and examines how these situations are handled in the future so that other people do not experience the same treatment.

Stay away from this joke of a complex. They wanted to change me increased rent, but Joe Shmoe off…read morethe street could get a cheaper rent than me who's been there 5 years! The pool was down for the majority of last summer. The clubhouse is subpar, with a pathetic computer room. The woman in the office to the right of the receptionist is a bitter hag. She's not old enough to be this bitter! If you want to get high off the devil's lettuce without having to buy any, you've come to the right place! There's so many on their patios smoking a big fat doobie that you'd better hope your job isn't drug testing! I'm glad I'm out of here. Deuces!

Rent at your own risk! The assistant manager D'Asia is very unprofessional in the way that she…read moretreats me and talks at me . if you want to have something fixed make sure that you send it via email, or she will deny that you ever asked her to put in a work order request. you need to be able to prove that you have requested her to put in a work order. Fox Run and RCMI CORPORATE do not care about the safety of their residents.my son was bitten by my neighbor cat while standing on our front porch and it took me having to go to the office 3 days in a row asking them and finally I had to demand that they call animal control. And then the same cat attacked me on my front porch. If you read the lease agreement it states that cats are to be an indoor pet only. To make a long on going story short RENT AT YOUR OWN RISK! And just remember I tried to warn you!

Just finished signing the lease today and the process could not have been easier! Mia was so…read morehelpful and communicative. We ran into so many issues with trying to do stuff online and felt bad because we were constantly calling her, and eventually we just came up to the office and she went over all of the paperwork with us. So far the apartment area is very clean and maintained. Extremely excited to move in!

I went in for a tour and The Assistant Manager Yesenia was very rude she didn't even seem to care…read moreif I was interested in living there or not. She seems very annoyed that I wanted to see another layout of an apartment. I do not recommend these apartments! TERRIBLE STAFF!!!!

Cumberland Place is a gorgeous and well maintained community. The floor plans are very spacious and…read morethey rent for a great price!

- Move in at your own risk…read more Our family has lived here for over a year, and unfortunately our experience has been one disappointment after another. Instead of improving, the condition of our apartment has steadily declined. The leasing office rarely provides updates on maintenance requests, and when we ask for answers, we are often met with excuses or no response at all. Ashley, in particular, has been unprofessional and easily frustrated whenever we have requested updates or assistance. Below are some of the issues we've experienced: Maintenance Issues * A toilet leak took multiple failed repairs before being fixed. Our bathroom was unusable for four weeks, and the toilet sat in our shower during that time. * The air conditioner has required repeated repairs and has been completely inoperable for over 3 weeks during this sweltering summer heat. Temperatures reach around 95 degrees when cooking. We were given a small window unit for one room and the rest of the apartment is unlivable due to the high temperature. * Cabinets are deteriorating, the shower floor shifts, and fixtures like the faucet and sink have ongoing issues. * Hot water is inconsistent, often lukewarm with fluctuating pressure. * Rain leaks and pest issues persist, and interior damage from a roof leak was never repaired. Safety Concerns * Balcony boards and ceiling areas are rotting, and exterior stairs pose a tripping hazard. * The gate is often broken or open, reducing security. * Police are frequently called, and one of our vehicles was broken into. Cleanliness & Living Conditions * Marijuana smoke regularly enters through vents. Management advised calling police instead of addressing it. * Walls are extremely thin, and noise travels easily. * Common areas are often dirty, trash areas are poorly maintained, and dog waste is frequently left around. Structural & Pest Issues * The front door has gaps allowing pests inside despite reported repairs. Management & Communication * Maintenance and contractors have entered without notice. * Our vehicle was damaged by landscaping, though the contractor resolved it. Overall, this property has not lived up to expectations. The pictures advertised are false advertising. Repairs are often temporary, communication is poor, and issues take far too long to resolve. If you're considering moving here, inspect carefully and document everything. Based on our experience, we cannot recommend this community.

I've been leasing here for a little under a year, my experience has been nothing short of amazing…read more They have been incredibly helpful with me thru all of the process of me moving in and everything after that. Anytime I have a question they are incredibly quick to answer. They are incredibly quick to help me with so many things, including this most recent thing with my card and my rent and some troubles getting it paid. They were quick to help me and get it all fixed and extremely friendly and kind about it. Ashley has gone above and beyond for me multiple times and is one of the biggest reasons that I'm so happy with my choice to live here. I highly recommend this place to everyone who asks me where they should live it is worth your money in many ways. The maintenance is so friendly and quick to help, as well as the rest of the staff! I've been extremely overall pleased with my experience here

Love living here! Wonderful staff that is fast at communicating and completing maintenanceread more

MOLD IN APARTMENTS!!! We just moved out of 918 due to significant mold in and around our air vents…read moreand hvac closet, if you live in this unit I'd recommend reading the full post. Within 3-4 months of moving in, all 4 of the people in our unit were sick with severe respiratory issues and took many trips to the ER. Finally discovered there was mold in our vents, and I paid for a mold assessor to do testing. Had to beg the leasing office and their higher ups for remediation, and it was obvious they wanted us to just move out. The mold subsided for a few months after they finally had it treated, then came back, and we were able to get out of our lease because of it. The mold however was not our only issue. The leasing office team consistently retaliated against us, were immature and incredibly petty. Our car was towed when a leasing agent who lived on site decided she wanted a parking spot we were in, and our car was damaged. When we brought this up to the new assistant property manager Indy, she gave us false information saying she would "look into it" and that it wasn't our fault. The next day, Indy then accused us of wrongdoing and said the car was rightfully towed. We ended up getting an apology and credit back to our account because they employee who had our car towed was actually in the wrong. Indy also on multiple occasions has given false information and given out personal information on other tenants. Indy also threatened to charge me 600+ dollars because the leasing office mistakenly put money on our account, claiming that I put in an e money order (which never happened) and even after proof from my bank continued to tell me if I refused to pay the charge or turned off my card it would double the cost. My bank repeatedly verified I did not put this money order in, and it was finally taken off our account after much stress. Both Indy and Jennifer are incredibly unprofessional, and I feel terrible for whoever is now living in unit 918. Maintenance (minus one or two individuals) also lets themselves in whenever they please, while having no clue how to do their jobs, and the gate is frequently out of service. Rent is increased every month, and Indy likes to give out random 50+ dollar charges. I would not recommend this place to anyone, and for the price of our apartment the state it was in when we moved in was atrocious. Hair painted over in the windowsills, appliances not working, and again, mold. I will also mention the state of the HVAC closet, that tenants are not allowed access to, with filters that only get changed maybe 2 times a year. Ours had not been cleaned in I'm guessing a very long time. It would regularly accumulate black fuzz that would extend to the wall outside of the closet. Stay clear of these awful apartments and people. I will say Hadley was awesome, hope she's doing well. Update- all this time later, they are still demanding money from us for a mold filled apartment that wasn't cleaned prior to our move in, no itemized list and a condescending and unprofessional "explanation of costs" sent in an email.

I feel the reviews that are here are sadly by disgruntled people because I've lived here since 2019…read moreand it's a wonderful place to live.

The whole place reeks of toxic air freshener and the staff are confidently idiotic. I couldn't…read moredecide which was worse.