Love living at Deerwood! The office staff and maintainance guys are the best around. They are…read morevery friendly and professional. Quick response to questions and any problems that might arise. Courtesy officer on site. Dog park. Beautiful and quiet. Convienant to shopping and dining out. I have lived here for 9 yrs. and love it! The manager and assistants are always thinking of things for the residents to participate in. Always thinking of how to make our experience here exciting!

I moved to Tyler 3 months ago and choose Deerwood for their nice floor plans and their quiet…read morelocation. I have not been disappointed. The staff is very friendly and helps with anything I need. I had one maintenance issue and it was resolved the same day. The walls are thick and I rarely hear the other tenants. I would highly recommend the complex.

The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.

Nice quiet community, the staff is quick to finish work orders and let you know if there are any…read moredelays. There's a beautiful pool and a picnic area facing the woods. All apartments face the back of the property and you hardly feel like you're in the middle of town.

Recently started my apartment search, I had my heart set on another property, but decided to look…read morefor something more affordable. I had looked at this property a while back right after the new owners bought it, and they started renovations, but wasn't as sold on it as I am now. I haven't moved in yet, however Jackie, the property manager is amazing. She was having a hectic day when I came in and I completely understand, her personality is amazing. She treats you like a friend stopping in for a chat, and makes you feel welcome. I love the aspect that everything is through her and one other lady on the weekends. Rent is paid through money order, no online payments and extra charges. Which is one factor that really drew me to this property. As far as the property appearance, from the road it doesnt look like anything fancy, however I hope they have plans for that as far as renovations, it isnt a deal breaker though because once you walk round the complex you appreciate the woods, resort style pool, tennis courts, picnic area with BBQs and onsite laundry facilities(dog park in the near future!). I really think I will enjoy living here. Update will most definitely happen once I move!

Not sure why all of the haters, but (knock on wood) during my time at The Madison, I've found the…read morestaff to be helpful and for the apartment itself to be good overall. The rent is a bit pricey for Tyler, but they give discounts off rent for certain employers. I like the staff here and think it's a good apartment complex overall!

Stay away from this joke of a complex. They wanted to change me increased rent, but Joe Shmoe off…read morethe street could get a cheaper rent than me who's been there 5 years! The pool was down for the majority of last summer. The clubhouse is subpar, with a pathetic computer room. The woman in the office to the right of the receptionist is a bitter hag. She's not old enough to be this bitter! If you want to get high off the devil's lettuce without having to buy any, you've come to the right place! There's so many on their patios smoking a big fat doobie that you'd better hope your job isn't drug testing! I'm glad I'm out of here. Deuces!

I had to move before I was ready. But Thank God I went to Fox Run Apt and met a really nice lady…read moreand very helpful in taking care, of all the things I need with moving in today world man it is an real experience with all the new things you have to have done. Thanks to the manager loving my 2 bedroom apartment.

They're flipping amazing but if u get behind n don't pay ur rent by the 6th they'll evict you. Too…read moreexpensive for the neighborhood they are in

I went in for a tour and The Assistant Manager Yesenia was very rude she didn't even seem to care…read moreif I was interested in living there or not. She seems very annoyed that I wanted to see another layout of an apartment. I do not recommend these apartments! TERRIBLE STAFF!!!!

Cumberland Place is a gorgeous and well maintained community. The floor plans are very spacious and…read morethey rent for a great price!

Amazing people and great community!! Would recommend it to anyone looking for a great placeread more

- Move in at your own risk…read more Our family has lived here for over a year, and unfortunately our experience has been one disappointment after another. Instead of improving, the condition of our apartment has steadily declined. The leasing office rarely provides updates on maintenance requests, and when we ask for answers, we are often met with excuses or no response at all. Ashley, in particular, has been unprofessional and easily frustrated whenever we have requested updates or assistance. Below are some of the issues we've experienced: Maintenance Issues * A toilet leak took multiple failed repairs before being fixed. Our bathroom was unusable for four weeks, and the toilet sat in our shower during that time. * The air conditioner has required repeated repairs and has been completely inoperable for over 3 weeks during this sweltering summer heat. Temperatures reach around 95 degrees when cooking. We were given a small window unit for one room and the rest of the apartment is unlivable due to the high temperature. * Cabinets are deteriorating, the shower floor shifts, and fixtures like the faucet and sink have ongoing issues. * Hot water is inconsistent, often lukewarm with fluctuating pressure. * Rain leaks and pest issues persist, and interior damage from a roof leak was never repaired. Safety Concerns * Balcony boards and ceiling areas are rotting, and exterior stairs pose a tripping hazard. * The gate is often broken or open, reducing security. * Police are frequently called, and one of our vehicles was broken into. Cleanliness & Living Conditions * Marijuana smoke regularly enters through vents. Management advised calling police instead of addressing it. * Walls are extremely thin, and noise travels easily. * Common areas are often dirty, trash areas are poorly maintained, and dog waste is frequently left around. Structural & Pest Issues * The front door has gaps allowing pests inside despite reported repairs. Management & Communication * Maintenance and contractors have entered without notice. * Our vehicle was damaged by landscaping, though the contractor resolved it. Overall, this property has not lived up to expectations. The pictures advertised are false advertising. Repairs are often temporary, communication is poor, and issues take far too long to resolve. If you're considering moving here, inspect carefully and document everything. Based on our experience, we cannot recommend this community.

Love living here! Wonderful staff that is fast at communicating and completing maintenanceread more

I scheduled a tour and basically got my time wasted I was shown absolutely nothing the office…read moremanager or whoever she was and her employee said little to nothing to us. They asked us only one question which was "what's your budget" and gave us nothing no print off of the apartments' square footage or the fees of the unit. She was very unprofessional and uninterested in trying to help us. She didn't offer to show us what she had opened, and more or less gave off the impression that, since we weren't moving this month, our interest in looking at any unit was irrelevant. After this experience, I would hate to be one of their residents.

Me and my fiancé have been here since May 2019. Since that time we have had multiple things go…read morewrong from water getting into our apartment to lights not working since day one. We had told the old property manager about these issues multiple times and she assured us MULTIPLE time that the issues would be fixed. The lights never got fixed and the water that kept getting into our apartment when it rained took her 4-5 months to do anything about it. In the mean time the base boards got wet and carpenter ants got into our apartment and terminex had to be called to take care of that issue as well. Shortly after that she was let go and they just finished working on the drainage issue that should have been solved before our apartment ever got water in it. We were going to move out after our year was up but They got a new property manager now and they fixed our lighting issue right away and we have had no issue since and plan on staying as long as they keep up the good work. So far the new staff gets a 5 star rating keep.

The whole place reeks of toxic air freshener and the staff are confidently idiotic. I couldn't…read moredecide which was worse.