The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.

Nice quiet community, the staff is quick to finish work orders and let you know if there are any…read moredelays. There's a beautiful pool and a picnic area facing the woods. All apartments face the back of the property and you hardly feel like you're in the middle of town.

Recently started my apartment search, I had my heart set on another property, but decided to look…read morefor something more affordable. I had looked at this property a while back right after the new owners bought it, and they started renovations, but wasn't as sold on it as I am now. I haven't moved in yet, however Jackie, the property manager is amazing. She was having a hectic day when I came in and I completely understand, her personality is amazing. She treats you like a friend stopping in for a chat, and makes you feel welcome. I love the aspect that everything is through her and one other lady on the weekends. Rent is paid through money order, no online payments and extra charges. Which is one factor that really drew me to this property. As far as the property appearance, from the road it doesnt look like anything fancy, however I hope they have plans for that as far as renovations, it isnt a deal breaker though because once you walk round the complex you appreciate the woods, resort style pool, tennis courts, picnic area with BBQs and onsite laundry facilities(dog park in the near future!). I really think I will enjoy living here. Update will most definitely happen once I move!

Not sure why all of the haters, but (knock on wood) during my time at The Madison, I've found the…read morestaff to be helpful and for the apartment itself to be good overall. The rent is a bit pricey for Tyler, but they give discounts off rent for certain employers. I like the staff here and think it's a good apartment complex overall!

Stay away from this joke of a complex. They wanted to change me increased rent, but Joe Shmoe off…read morethe street could get a cheaper rent than me who's been there 5 years! The pool was down for the majority of last summer. The clubhouse is subpar, with a pathetic computer room. The woman in the office to the right of the receptionist is a bitter hag. She's not old enough to be this bitter! If you want to get high off the devil's lettuce without having to buy any, you've come to the right place! There's so many on their patios smoking a big fat doobie that you'd better hope your job isn't drug testing! I'm glad I'm out of here. Deuces!

Living here has been an unexpected surprise! I'm a travel nurse and was having difficulty finding…read morehousing in the Tyler area. The office staff made the hole process ridiculously easy. My apartment is beautiful. Love the dog park, could be bigger though since it seems people have bigger dogs that live here. I had a random sink blockage at 3 in the morning maintenance was there within 30 minutes and came back the next morning! It's just been a wonderful experience staying here. Had to give notice today, on to the next adventure. Sadly most short term leases are not as pleasant :(

Don't move to this apartment complex. They try to lure you in and take all your money and…read moreconstantly making up fees for you to pay. They do have fruit flies in some of the apartments. The people working in the apartment office don't take anything serious they allow neighbors to be loud and disruptive without doing anything all they care about is money.The walls are made out of paper you can hear people outside talking or the loud neighbors upstairs. This place has multiple noise violations incidents that they do not take seriously, move to another place this is not it!!!!! They have fruit flies and ants in some of their buildings and a lot of people have moved out of the neighborhood. DONT MOVE HERE THESE PEOPLE ARE FAKE ASF

I had to move before I was ready. But Thank God I went to Fox Run Apt and met a really nice lady…read moreand very helpful in taking care, of all the things I need with moving in today world man it is an real experience with all the new things you have to have done. Thanks to the manager loving my 2 bedroom apartment.

They're flipping amazing but if u get behind n don't pay ur rent by the 6th they'll evict you. Too…read moreexpensive for the neighborhood they are in

I went in for a tour and The Assistant Manager Yesenia was very rude she didn't even seem to care…read moreif I was interested in living there or not. She seems very annoyed that I wanted to see another layout of an apartment. I do not recommend these apartments! TERRIBLE STAFF!!!!

Cumberland Place is a gorgeous and well maintained community. The floor plans are very spacious and…read morethey rent for a great price!

Amazing people and great community!! Would recommend it to anyone looking for a great placeread more

As someone who values integrity and honesty, I felt compelled to share my experience as a…read moreprospective tenant. What makes this situation especially painful is not only the financial loss I experienced, but also the personal loss tied to it. Because of the circumstances surrounding my attempted move-in, I missed my cousin's funeral--something I will never have the opportunity to make up for or say goodbye properly. That is something that will stay with me. I left my original review simply to explain what truly happened from my perspective. Unfortunately, the company's response misrepresented the situation rather than acknowledging the reality of what occurred. Despite a severe storm, I was repeatedly assured that everything would still be handled and that my apartment would be ready for move-in. I relied on those assurances and planned my entire move around them. However, when the day came, it became clear that the unit was not ready. Maintenance tasks that were supposed to be completed before my arrival were still unfinished, and it appeared that other priorities had been placed ahead of preparing the apartment for the scheduled move-in. Had I been told honestly that the unit was not ready, I could have made different arrangements and avoided a great deal of stress and loss. Instead, I found myself trying to move an entire household while waiting for work to be completed on the unit--work that was still not finished even after 1:00 PM, despite the fact that I had to be fully moved out of my previous place by midnight. In the end, I am grateful that I never signed the lease. That experience showed me that if transparency and accountability were not present before I even moved in, they likely would not have improved afterward. I share this not out of bitterness, but out of honesty so that others can make informed decisions. As consumers, we rely on clear communication and truthful information when making major life decisions like moving. I truly hope the company chooses to handle future situations differently and treats the next person walking through the door with greater transparency and respect. Despite what happened, I genuinely wish you all well and hope this will be a great learning opportunity for us all.

I scheduled a tour and basically got my time wasted I was shown absolutely nothing the office…read moremanager or whoever she was and her employee said little to nothing to us. They asked us only one question which was "what's your budget" and gave us nothing no print off of the apartments' square footage or the fees of the unit. She was very unprofessional and uninterested in trying to help us. She didn't offer to show us what she had opened, and more or less gave off the impression that, since we weren't moving this month, our interest in looking at any unit was irrelevant. After this experience, I would hate to be one of their residents.

Love living here! Wonderful staff that is fast at communicating and completing maintenanceread more

I would not recommend moving here unless you enjoy Loud neighbors that play music and jump around…read moreall hours of the night with no consideration for others. This place has a roach infestation. The gates that are supposed to close and lock to make you feel safe and secluded have been broken for over 7 months now so people can just come in and out of the complex. The parking situation...only parking during the day time when everyone's at work. But in the evening you may have to park 100 feet around the corner for a parking spot just to walk to your apartment. Being an able bodied male, I didn't mind it but I wouldn't feel safe to have my mom or a significant other walking that far at night time. Not to mention, limited handicap spots for the amount of apartments. If you have groceries or a lot of things to unload, you're going to have to double park with your emergency light on and unload in front of your apartment and then proceed to find parking. On a positive note, the washer and dryers are inside your apartment and up to date. You do get a little porch to enjoy. Apartment layout is open with high ceilings.

I was eagerly looking forward to the luxury living experience promised by these self proclaimed…read moreluxury apartments. Unfortunately my dreams were shattered immediately when I saw roaches, mold and dirty diapers in the parking lot. This was a huge indicator that the community just wasn't what was promised. Although many friendly neighbors throughout the complex, I happen to be stuck in the building with the loudest inconsiderate neighbor, whom loved to stomp and play loud music 12am to 3am every single night (thin walls). Also, Parking at the overflow parking lot became a norm when I was out late . (3min walk to apartment) with unsecured parking. On the positive side I loved the apartment's open layout and high ceilings. Having amenities such as a washer and dryer , central ac , walk in closet, a patio with a small storage room, all in the comfort of my own apartment were such a pleasant touch. The location of these apartments were definitely something that I enjoyed the most . Easy access to main roads and many store options nearby. Also delivery service options such as Uber eats and insta cart were awesome. The pool and gym were also very nice, although I didn't get to use much due to harsh weather conditions. The early termination fees were very discouraging considering the many things wrong with this place unbeknownst to me. From mold spores found soon after moving in throughout the shower and foul smell in the bedroom, to noisy neighbors, trash compactor far away (full fast) and broken security gate (6 months+), the promised expectations were not met. Although discouraged to pay the early termination fees, I was happy to continue my journey elsewhere. I highly recommend visiting the premises at different times of the day and reading and understanding the contract in full concerning cancellation and services before signing. Staff is very helpful in answering most of the questions.