If I could give a zero I would. I moved, i called 4 weeks before the move and put in a request to move my service. I was setup and one day all services stopped. My account was closed with no warning at all. I was told after 15hrs of phone calls that it would take 14 more days to get a truck out because they can't fix it. What a crappy company read more

Update- we received a bill for $456 from Optimum for the first month of service for a service we did not have since it was not working for the entire month of September. They offered a measly $120 credit. I should be billing them for the countless hours I spent on the phone and waiting for technicians to arrive at my home. I'll average it at 12 hours on the phone and 25 hours waiting for a technician. Once again, this is the worst company and customer service I have ever dealt with. Save yourself while you can, and don't sign up with this Optimum. One star reviews is all they have. read more

I have been a customer for 15 years in Tahoma, CA. The connection speed and cable TV are adequate for what I need and the service if fairly reliable. That is the only good news. I receive all of my bills from every vendor via hard-copy (mail), not email because I receive to much spam and I am afraid that I will miss a bill. To date Suddenlink has: Defaulted to the homes address, yet Tahoma does not have mail service from the US postal service (P.O Boxes only) Defaulted to email delivery when I have specifically told them not to. Written down my address incorrectly using Apartment number and not Suite number with the explanation that there system doesn't allow suite #'s. So after not being paid for approximately 2-3 months the service is interrupted (stopped). I immediately call them and pay the total past due, approximately $450.00 plus a $10.00 re connection fee. The $10.00 is not worth the headache of fighting for so I have not bothered in the past. This time (approximately my 4th time being disconnected) I said I wanted it refunded because their system "defaulted to electronic billing". I asked the service representative (who was nice) to reverse the $10.00 charge since it was their mistake. He said he could not. I asked him to review my previous call. He did and found a call in June, approximately 2 months ago, where I had again (for about the 5th time) corrected the improper sending of my bills. He read the previous operators notes back to me where I had changed the electronic bill to a hard-copy mail address. He agreed with me that it was their mistake but stated that since the service was disconnected that $10.00 fee had to stay. I then asked to speak with a manager and after waiting for a few minutes was told that there is no-one to speak to at the moment and a manager can not take away that fee anyway. I asked to have a manager call me back to which I was told it may take up to 2 days. Clearly EVERY review is true. Its good to be a monopoly so you can treat your customers like crap and still make a fortune. It's $10.00 dollars, its not about the money, do the right thing! It's a mistake and we all make them, no big deal but I shouldn't be punished for your mistake! read more

This is the first time I've ever left a review on Yelp, signed up just so I could give this company 1 star! I found out I had an overage on my internet usage and the overage amount was $95. I downgraded my Netflix from 4K to HD so that this wouldn't happen again, and the next month the overage was even worse, $135! It turns out the billing period for the overages is over 2 months earlier than the billing period for the monthly charges, so by the time you see that you have an overage it is more than 2 months too late! Just off-the-charts predatory behavior even by the standards of cable companies. They are also trying to charge me $100 for an unreturned modem even though I put it in their return box 4 days after my service ended. If you have ANY other options for how to get your internet please avail yourself of those options! On the plus side, the installation was easy back when I got the service set up and the installer was totally on the ball. I personally didn't experience any outages during the winter, except when the power went out to my street. read more

Would give 0 stars if I could. If they were not the ONLY company that services my area, I WOULD NOT use them. They are very expensive ($85 a month JUST for WiFi) and when it comes to customer service, while their employees are professional, they're very unhelpful. We changed addresses and in the midst of the change we were taken off of automatic billing without being told or offered to enroll. Because we thought we had the automatic payments, we didn't think anything was amiss until our WiFi stopped. Turns out we were two months overdue (when we actually only missed a payment in one month) without ANY prior communication at all. There was no email with our billing information, no communication whatsoever that our account was not charged when it should have been. When I called to fix the WiFi I learned that we were overdue and while they claimed that my billing cycle didn't change yet I was charged an additional $67 for the month in which I switched addresses. If my cycle didn't change why the unusual amount? Of course I can't view my statements from the previous address to verify because we were given an entirely new account when we moved. All in all, horrible communication, horrible service, and horrible experience. If you have any other option, go with the other guys. read more

WORST SERVICE EVER there's no way to contact them , Nobody picks up the phone !!! Ridiculous ! read more

This has to be the worst service in the entire nation. My problem isn't the internet connection it is the unbelievably poor billing. They keep losing payments and change account numbers and addresses then cut the service. I end up talking to people at a call center outside of the USA who cannot help. Exceedingly awful service! read more

Worst customer service on the planet. Can't speak with a real person and when you do finally get through they can't help you. No other options on the west shore. Not recommended. read more

If you can get your internet and cable from ANY OTHER PROVIDER you are better off. Not only is their service inconsistent and spotty for both internet and cable, I have called to get a service tech out via the customer service line 3 times in the last 24 hours and waited on hold over and hour each time. How does one run a company with such horrible service? read more

I fear I have to add to the poor reviews. In sum, Suddenlink is the worst service provider I have ever encountered, 1) two hours to contact someone, set up appointment for service on Friday, February 28, between 2-4 pm. 2) drive from sf Bay Area to Truckee so I can make the appointment, 220 mile drive. 3) 12 pm February28 ...Suddenlink calls to inform me technician will be there shortly. 4) 7 pm . Technician never shows. 5) Suddenlink can not explain why tech never showed. Similar experiences in person at Truckee office. Rude, careless, indifferent. They all should be terminated. I cut the cord. Here is my recommendation.. You Tube the for $49 per month access to live tv, dvr, etc. add Disney/ Netflix. Suddenlink is garbage. Always has been, always will be. read more

Does anyone else feel emotionally abused by Suddenlink here in Truckee?! We have been having internet connection issues with them for two months. I have had 3 technicians over at my house and they get the internet working for about a day and then it goes south again. They are taking $100 a month from us and in turn giving us shoddy internet and BS customer service. I can't talk to anyone over the phone without waiting 30+ minutes. I can't get a technician at my house without having to wait a week an a half. This morning I went to the local office and the individuals that work at the front counter literally are worthless. What's the point of them being there if they can't help with billing, or trying to triage a technician to a problem house that has multiple documented service calls that have no resolution?! All they do is take your money and give a blank stare and look at you like you're a crazy person. Seriously, just lock the door and install an envelop slot, that's basically the service they are providing. Truckee residents are STUCK with this company because there are no other internet service providers in the area. FYI: I just submitted a complaint to the BBB and the FCC read more

Internet and phone go off every day from 7:30pm till 8 am every day for last 2 weeks Call have to wait 10 days for tech to come to look no refund read more

If I could give this company 0 stars I would! Absolutely worst company I have ever had to deal with! I have had to cancel my service three times with this company. I canceled my service two months ago and Suddenlink continues to send us bills and charge us for a service we DO NOT have. I called customer service about this issue and she made up excuses why we should be charged. This is now the 3rd time I have spent 30 minutes in the phone canceling my service. She then tells me there is no documentation I can have so I can prove I have canceled my service once again. DO NOT USE THIS COMPANY!!!!!!!!!!! THEY WILL SCAM YOU LIKE THEY ARE SCAMMING ME!!!!!!!!! read more

This is truly the worst company in California. Or the US. Probably worldwide. They do NOTHING they say they will do. It's costing us a small fortune to get internet service and we're still not connected after almost two months and four appointments. If you don't truly need super hi-speed wifi, just go with AT&T for now. And sign up for Starlink which should be up and running in fall 2021. read more

Horrible phone customer service. Trying to cancel service due to moving and getting the runaround. Oh yeah, we can disconnect you in about 3 weeks. geesh! Asked for supervisor and they sent me to tech support. Glad to leave this horrible company behind, when I can get disconnected! read more

Suddenlink Outages. Suddenlink continues to have outages here in Sierra Meadows / Ponderosa Pallisades are in Truckee. I had a technician visit my home on Monday, Nov 30 and he said there were no issues with my router or wifi. He said Suddenlink had infrastructure capacity issues. He said he would escalate my ticket, but instead the ticket was closed. Suddenlink is not communicating with us customers to explain what they are doing to address their infrastructure capacity problems. I recommend we all keep calling them and submitting complaints/ tickets. I also recommend we all submit complaints to the FCC for their lack of ability to provide the service we are paying for. You can submit a complain with the FCC online - consumercomplaints.fcc.gov read more

Suddenlink is absolutely the WORST business I've done business with in my life. My internet, phone, and TV went out on May 12 after a utility pole was knocked down. It was not repaired until Mid-July. My neighbor and I were the only two homes affected, and we both experienced the same pathetic treatment. We each had no less than six appointments for repair... 12 total appointments. Only two appointments were kept of my six... four "no shows". The two repair guys who showed up both said they didn't have the right equipment... they needed a bucket truck and a second repairman to complete repairs. Finally in July, my neighbor had an appointment and the repair guy actually showed up. When he saw the job, he said that he'd normally need a bucket truck and another repairman, but when he heard the sordid story he climbed the pole and did the job by himself. My neighbor told him that I was in the same situation. He said he didn't have a "ticket" for my address... but he did the job anyway. I am so thankful for this repairman! During this whole, pathetic saga, I continued to pay apx. $185/mo. to Suddenlink as they'd told me I'd be refunded for the time my service was down. When I tried to get a credit, I was told that I could only receive a credit of $200 as that was the limit. I realize that a bad "Yelp" is meaningless with Suddenlink, as it has a monopoly in many areas of the Tahoe Basin. Nonetheless, I want you all to know that it's a pathetic company that could give a rat's a** about its customers. Just know that. read more

This has to be literally the worst Internet wireless communication company that pretends to provide service to the community on the planet. Regardless of the latest snow storm we had here in Donner/Truckee how long do they expect people to go without Internet access wireless access in 2021. I understand that we had been without power for four nights but we got that back before Suddenlink could they get their act together and give us Internet access we are still without that. And even when there's no snow storm Suddenlink will just suddenly drop Internet access and wireless access on a beautiful sunny day and they have zero communication and explanation to why. I wish this area had more options but we don't we're stuck with this crappy useless company and I can't stand them and I have to pay them but why.. I don't get any use out of them. But you do you Suddenlink while I sit here and have to use my T-Mobile access to write This review. read more

The ONLY reason these people are in business is because there are NO other options. Poor quality, no service and customer service agents that are useless. I am shocked in today's competitive technology environment that companies like this can even exist. If other options present themselves, take them. read more

I am a Suddenlink customer and it's the worst. I have been without service now for three days and I work remote. Every time I call, I go through a million options to even get a live person. And then, we have to go through all the questions. I've been through it all, testing the modem, etc etc etc and the bottom line is - I still don't have service and they can't say for sure when I will. There is no escalation process - no assurance of resolution. I'm so frustrated. Worst company. When your service goes out, the company you pay a ridiculous amount to every month should jump through hoops to take care of you and make it EASY to reach people and get status updates. Do not recommend using them. read more

My phone have been out. Try to speak with a real person. Impossible. Try to get the local phone number for their office. Impossible. Want to have a txt conversation with a computer that "is learning"? You will love this company. read more

I've lived all over the southeast and have used just about every major cable/internet provider. Including T-Mobile internet, Cox, Charter, Spectrum, Time Warner (when they were all still separate). Suddenlink, without question, has been the worst customer service experience of them all, and maybe of any company I have ever had to deal with. Techs don't show up, they overcharge on bills, I'm even getting charged for new service on accounts I closed! When an install never happened at one property, because the tech never showed up, I couldn't get them to refund my money. Had to file a fraud claim with my credit card. Being a customer shouldn't feel like a job . . . all you have to do is treat people fair . . . is that so hard? If you can, just get T-Mobile home internet, it's about $50/mo, good service, great customer service and none of the typical cable company B.S. Don't these companies get it? We're not leaving just for streaming, we're all leaving because your customer service is some of the worst in the world. read more

Shortly upon requesting internet service we had a technician come by (within a day or so). Unfortunately there was an issue with at the pole preventing service from being started. I call a few days later to determine what is the next step. After speaking to several representatives because the only ones that are fluent english speakers are in the call centers for new service calls I was told a technician would be out to perform the work. Well that did not happen either, I was informed that work at the pole needed to be done and that will be a few weeks before they can get to it. No specific date. It has been almost a month now since I have called them for internet, and am still getting the run-around. They did charge my card the monthly service charge, but I do not have service or equipment... read more

Consistently horrible service at 8:30pm onward and a complete cut out around 11:30pm. I can not upload a video file for my business to the cloud or vimeo while simultaniously being able to use the internet throughout any computer in the house. This is not my hardware, as Suddenlink so constantly asks. This is at any time, not just in the evening. The ladies in the local store are super nice; the tech support hotline is useless, and the tech comes out while everyone is out to lunch and of course the signal strength is premium. You have a monopoly in the area and you over charge us for service that you cannot promise. You need to run more cable down the hill. Or Fiber, Please do something. I like where I live, but I hate my internet service. Please fix this. read more

Customer service at this office is horrible. They seem to take pride and pleasure in making people wait longer than necessary and answering questions in a condescending manner. Now the service and attitude of the person who installed our router was great. read more

They put you in a phone bank, say it will be 20 minutes, and don't answer the phone. Very frustrating. I'd like to take my business elsewhere.This is the second time I have tried to reach someone about my vacation hold and I waited over 45 minutes with no results. Very unprofessional monopoly with cable services. So bad! I feel like I am over paying! read more

Wow this company is by far the worst company I have ever worked with. I have been moved out of my house for 6 months, still being charged monthly. I've called every month, got no where, I'm speaking to someone in another country. Went into the office, they couldn't help because my name wasn't on the account, asked to speak to manager, billing department.... ANYONE!! and they apparently don't exist. PLEASE DO YOURSELF A FAVOR AND NEVER USE THIS COMPANY!! read more

The jingle goes, "Suddenlink, you're connected...", but I sing it differently; "Suddenlink, it's defective, Suddenlink, disconnected." The installers and technicians are excellent. The system SUCKS, and the office people apparently came from CENSORED. read more

THE ABSOLUTE WORST! If there was any other option, I would take it in a heartbeat... several no show appts. Worst customer service Ive ever dealt with. You will NOT get a call back or any resolution to issues. read more

Useless customer service. Call in and got transferred by someone who spoke very fast with an accent. The first person, after I told them I need internet service, asked if I needed x and y and z. No, I asked if you provide internet service at the address I'm moving to. Then the second person asked all the same questions again, then put me on hold. Never to return. read more

I drove up from the Bay Area to meet them in my Truckee home for my 8 am to 12 pm appointment today and arrived at 7 am. They arrived at 8 am and didn't have everything that was needed to fix the problem completely, and so the Tech (Mike) promised me that he would be back later in the day. Since I didn't hear back from the Tech and it was 5:30 pm, I called Suddenlink, and they made me another appointment, and I was told they could still come out today from 6 to 8 pm to fix the problem. It's after 9 pm, and they're a complete no-show. No calls, nothing! When you call and ask to talk with the Technician's Supervisor, they don't call you back either. They don't care about their customers. read more

They have flaked on multiple appointments. Customer service is ono-responsive and flat our rude. Unfortunately there are not many options for internet in Truckee, but I would put Suddenlink is the provider of last resort category. read more

Terrible customer service and terribly unreliable Internet service. My Internet connection fails far too often. Suddenlink's prices are relatively high, and they foist hidden fees on consumers like their silly, unadvertised "Network Enhancement Fee". Suddenlink's customer portal website has poor functionality, with broken-functionality that has remained broken for years. For example, for several years, users have been able to go online to add their credit cards for payment but the website gives an error when customers try to remove a credit card. Suddenlink has known for years that this feature of the website is broken but they refuse to fix it-- presumably because they want to keep multiple credit cards on file as fall-backs in case one credit card fails. Calling into Suddenlink is a frustrating experience with an automated system that has poor voice-recognition and a lack of useful choices that waste customers' time. read more

We had the internet/cable/phone line come down from the powerline to our home in Tahoe Donner on December 12th. We made an appointment for a repair on December 15th between 2pm-5pm. The tech was a no show and we waited up until 8pm. We called and they made us a priority appointment for the next day between 10am and 8pm. I called at 8am to get a sense of the timing for the day and they said there were 2 appointments ahead of us and that the ETA was 11:58-12:58. The tech finally showed up at 7pm as we were ready to leave and did not have the right equipment to fix the problem and made a note in our file what was needed to fix the line. The next appointment was December 29th and again the tech showed up with the wrong equipment to fix the problem. When I reached out this morning they said they would call me back but did not and they set up the next appointment for January17th. This is the worst customer service I have ever had. if you have any choice do not choose Suddenlink. Any other provider will be better. read more

Unfortunately, where I have internet service, Suddenlink is a monopoly. There are no other options. This is good for Suddenlink but sucks for its customers. Not only is their internet service overpriced (an advantage for monopolies), their customer service is horrible. They are inflexible in their policies and will tell you things that are not true. When I lost internet service and it took a month to fix it (there was a Suddenlink line problem at the utility pole), they promised to credit me for the month of service I did not get. Nearly a year later, I am still waiting. When I called and requested a credit, the customer service rep said that it was "impossible to issue a credit. The system will not allow this." Clearly a false statement. When I asked to speak to a supervisor, the customer service rep, who it sounds like is in a large call center, said, "there is no supervisor who can help you." When I picked up on the wording and asked to speak to a supervisor anyway, she said, "I can't transfer you." I would say, stay away with a 10-foot pole, but since they are a monopoly, you may just have to deal with them. Prepare yourself to be frustrated and lied to and, maybe, the lowered expectations will make your experience more tolerable. read more

Wow! How does Optimum stay in business (except they're a monopoly)? Since we use cable TV very little, I decided to stop the TV and keep internet only. I packed up all my equipment and brought it to the store in Truckee. They told me they would take the equipment but I would have to call to cancel the TV service. So................I make the dreaded call to cancel the TV service. After 45 minutes of waiting and talking I finally (I thought) got the TV cancelled. I had to fight the salesperson tooth and nail to get internet only. And I'm sure you know the next chapter. Two weeks later, I gett got my bill and TV IS STILL ON THE BILL. And now the battle is renewed. I feel sorry for the poor woman who took my call. I told her I did NOT want a sales pitch. She said she HAD too or would lose her job. After many sarcastic comments by me (I feel bad now) I got the TV cancelled. The next chapter will follow. Will the TV be cancelled? Stay tuned (to streaming not TV). I wonder if the CEO of Optimum knows how bad they are. They could be a loved company, but it is run so poorly it is hated. Check out they Yelp reviews. read more

If I could give zero stars I would. I am extremely disappointed in Suddenlink's customer service and inability to work with long time, loyal customers. Bills are raised randomly with no explanation and they "regret they have no promotions to offer". For seniors living on a fixed income even the slightest increase is difficult to budget. I think the Town of Truckee needs to encourage more Internet providers for this town so some healthy competition is out there to motivate a better mindset for customer service and incentivizing loyalty to a service provider. read more

Let me start by saying that I am a professional in the integrated home business, over 30 years worst. Suddenlink is the most dishonest, unreliable and incapable organization in the business. Many of their customers are like me, people with no choice based on their location. Given that scenario they have no problem providing incredibly unreliable service which, when it does work, does not meet promised specs. All the while charging full price. They WILL lie to you. They WILL send incompetent subcontracted techs. You WILL get frustrated beyond what you thought was possible. If you have no choice, you have no choice. Just be aware, read the reviews. They are not coming from a small subset of disgruntled customers. They are coming from the vast majority. read more

Why is this company allowed to even operate? They missed THREE appointments, with no explanation. When you call the toll -free number, you get India. No one is in the local Truckee office. We missed 3 days of our vacation because we had to be home during their 'service window'. After missing 3 appointments, you would think they would make us a priority - Uh, no. Our window for attempt #4 was from 10 AM to 8PM. When the guy finally showed, he was very nice and was able to resolve the issue over the phone with his tech. Shout out to Mike and Preston. Meanwhile, I asked several locals who they used for internet/TV/phone and they said Suddenlink was the only option in Lake Tahoe. Isn't that a monopoly of some sort? I mentioned our 3 day wait and lack of customer service and the locals just laughed and said, "Yeah, that's how they are"......... If you can't make an appointment or don't have the staff, just say so. That's known as integrity. read more

You only provided service for 15 days yet charged me for 30 days, twice the price for what you furnished. That is theft. Your company is Stealing money from your customers. I was with Suddenlink for 11 years and this the kind of robbery I get from you crooks!! If you have a choice DO NOT use this company, they will just screw you sooner or later!! read more