This is the WORST cable provider on the planet! Five appointments and they never completed the wiring service in order to get internet and cable to our home. I've never experienced such a dysfunctional company in my life. Nor did they care that I drove 150 miles each time to an appointment they had either changed without telling me or they just didn't show up. They could write a book on how to be completely inept and not care about servicing the needs of the community they supposedly provide service for. read more

This review is for Suddenlink the company not the employees at the Truckee location. They deserve 5 stars and the understanding that it is not their individual faults that Suddenlink is a profoundly unprofessional organization. They were professional, helpful, and knowledgeable. Onto Suddenlink the company: to echo what has been written repeatedly if I could give a negative rating I would. Their customer call service center is a joke. They basically serve to be a useless as possible in order to set up a service call. A service call that costs $50 to fix problems with equipment the customer pays a monthly fee on top of paying for content. The other option is to pay a monthly fee for Safeguard which is essentially pre-paying for two service calls , which you might not need, for equipment that you pay a monthly fee. My most recent experience is with the TiVo Mini. It works but couldn't connect to the master TIVo unit. This is most likely a setting issue. But no help could be given over the phone. As this is connected to a TV in the bedroom and I rarely use this TV I wasn't paying for the service call. I explained I pay $11 a month for something I rarely use and will not pay $50 for you to fix a setting on your system. I turned the box in immediately after the call. They don't realize while that waiving the service fee would cost them $50 once they've lost $132 in annual recurring revenue forever! read more

I have tried to cancel 3 times now and I keep getting disconnected. The first thing their customer service reps do is confirm my phone number in case we get disconnected. Then they verify who I am and see my account. The moment I ask them to cancel my service, they disconnect my call and don't bother calling me back. I've already returned my equipment and I have a video I've offered to send to them but they say that they cannot receive files. Also, I've been informed that the equipment I've returned is not the equipment that I had on file. I have no idea how this happened (I'm guessing someone punched in a wrong number or something). I would go with anyone but them. Cancelling should not be this hard. read more

The worst. Yelp should unveil a zero rating just for Suddenlink. They schedule 10 hour appointment windows and then the technicians still don't show. Delays push into days and then weeks for simple problems. Finger pointing, incompetence, the worst If you also have had a bad experience, file a complaint with the Federal Communications Commission - it's the only way to make them improve https://consumercomplaints.fcc.gov/hc/en-us read more

Absolute AWFUL! If you have the option, would strongly suggest you spend your money/time ANYWHERE else. Terrible customer service and product. The woman working at the front counter was extremely condescending and had no interest in providing customer service. Not to mention, the product offered is shockingly outdated. read more

The price continually went up by over $80 in 2 years. It was constantly going out and I'd go days without service. Whenever I called in for help the people were not knowledgeable and couldn't give me reasons for the increases. I DO NOT recommend them. read more

My Internet got accidentally disrupted when one of their trucks was working on the pole outside my house. I called every day for four days. Waited on hold for 40 minutes. Got zero resolution or help. It's been five days still no help. And the soonest they said they could come out. Is over a week away. All because of something they did. read more

Suddenlink is officially the worst company I have ever had to deal with. I have had several interactions,  all negative and extremely frustrating over the last year. Suddenlinks internal systems are so messed up they cannot even provide repairs. We purchased a house with a Suddenlink provided Tivo and the device is having audio issues. Suddenlink refuses to switch us to a normal cable box because they have no record of the Tivo on our account. I have not reached a single person who can help with simple issues.  Contractors who are sent for repairs do not have the simplest knowledge of networking or how to setup the equipment. Our last tech, and I use that word very lightly, did not have the appropriate equipment on the truck to repair the issues. He had no way to get support from Suddenlink while he was here and he badmouthed the company the whole time he was here. Would not be surprised if he quit after leaving our house. All I am looking to do was consolidate devices and get working TV. I actually feel bad for anyone who does not have a choice in providers. The worst. Avoid at all cost read more

Internet failed again They promised permanent fix last year - again was a bandaid. Last year they told me it needs a construction crew after snow melts. The fix was not changing a few boxes. Again I am told it needs a construction crew read more

I had high hopes for this service despite the other reviews, because the tech who installed our service did a fantastic job. Unfortunately, 2 weeks later (and the second day we were home to use the service due to being out of town) the internet kept dropping or speeds were 10mps on a 200mps plan. Calling tech was a deep disappointment. They had me reboot my router a few times and it would work for a bit, then stop. During the calls they said your router isn't connected to our system and they couldn't re-set it, then a few minutes later it was connected... rinse and repeat. Sounds like a router issue to me. The solution? We can send a tech out in 2 weeks to check it out. So literally 2 weeks after they installed, and my second day of trying to use their internet service, I had to wait another 2 weeks for them to look into it? Any plans you may have to work from home with Suddenlink service I'd highly recommend you reconsider. My experience as a brand new customer is that the service is not reliable all, and the tech support solutions of "if rebooting didn't work then can't help you now, see you in a few weeks" to a brand new customer is disconcerting. Oh yeah, almost forgot, I'm writing this review with my cell service as Suddenlink is still down, though I did just get my first bill :( read more

These one stars reviews are accurate. No internet for a week. Countless phone calls. Three technician no-shows. Amazing that they are still in business. Their executive team should pay attention to customer feedback. read more

Unfortunately, I have Optimum. While the product itself is good, their billing practices are worse than Comcast. For those of you who have had Comcast, you know how bad it is. If there is a zero, I would rate them a zero. read more

2 weeks with no Internet, 20 calls to the customer service, two no shows, one time the technician showed up without equipment to get on the utility pole to do the repair and disappeared. Today I received a call from the "loyalty team" that offered two $10/mo credits and proceeded to try and upsell the service. This people have no shame. Suddenlink burn in hell, assholes! read more

Optimum cable in Truckee has the worst customer service I have experienced in a long time. Twice I have had a scheduled appointment that was cancelled. There was no notice. I rearranged my schedule, waited all day and they didn't come. You cannot talk to the local Optimum people without going to the store in Truckee. When I did that I was basically told that they could not help it. "Tech support doesn't grow on trees" I was told. Amazingly bad. If you have any other choice, use it. My cable has not worked for 2 months. read more

Terrible service been out of internet tv and phone for 3 days! These guys can't give any update on when their "maintenance" will be done & yeah they called it maintenance at first now they just don't know what's going on & wont tell anyone any estimated time on having it back up and running I would very very highly recommend going ANYWHERE but to this bs company read more

Truly, a horrible horrible company with crappy customer service, bad and unreliable connection. We've not had service for 3 weeks, and they offer a credit of $20. Hopefully truckee and the tahoe area gets a few more options sooner rather than later. Reminds me of the nightmare days in SF with bad AT&T DSL a decade ago. This is worse read more

Spent lots of time signing up online for my client's home in Tahoe. I entered my exact street address and zipcode before they would show me the offers/services available for my address. I went through the process of adding channels, adding TV boxes, and other options. I then finished my session, got order confirmation and even scheduled a time for installation! I then called the toll free number to see if I could change the installation time I had requested to an earlier time. The agent then informed me that they do not serve this address! When I asked how this could possibly happen, the agent, Corey, said that Suddenlink bases available services on the zip and not the address... BULL! I gave the exact address. If she can type it into her computer and see that I can't get service - then I can type it into MY computer and it should be able to tell me the SAME THING! MEGA-FAIL! read more

I'm not sure how YELP allows 1 star to be the lowest. 0 is where this monopolistic shithole of a company belongs. Poor service, poor speeds, techs that don't know anything and on top of that, there are no other options for some of Truckee. Service 24 years ago is better than this place. read more

100000000% the WORST company I've ever used. My wifi has been out for THREE DAYS!!!!!!! I made an appointment 3 days ago for a technician to come out today. Every time i checked in today with their 800 number (about 5 times) they kept telling me i had an appointment. Once the appointment window was closed and no one showed up i called again and was informed that i never had an appointment. I DO NOT RECOMMEND THIS AWFUL COMPANY NEGATIVE STARS read more

Just awful. Internet is up and down. Mostly down. Techs out many times. They do mostly nothing. Everyone is nice. Who cares. It's awful.

If you have a problem it takes a long time to get through to them - always hours, sometimes a day When you do, the service personnel take a long time to show up. When they do they are often not helpful. Once i waited three days for service 20 min after he left it stopped working. Then i waited 6 days to get a replacement modem. When the time came nobody showed up. At that time i switched to a competent provider read more

Good Speed and Price - when it works.... There are times when Suddenlink is great - blazing speed at a reasonable price for broadband. And then there are the frequent times when you want to throw your TV or PC out the window because the speed keeps fluctuating up and down just enough to kill every NetFlix movie. It almost seems like they're purposely doing it, or it's just the nature of a single service provider in a rural area - find an alternative if there is one. read more

Be careful with these guys and read their agreement. They've got a modern-day renewable subscription system that puts them in the driver's seat. You're just a passenger - one on a bus that's careening down a hill. Imagine the driver just saying "company policy is that we're going to blow this rig up, with everybody on it" while you remain strapped in your seat and all you need to do is hit the brakes to stop it. And you paid for the bus ride, too. Specifically, your overages on data get expensive. They'll charge you big-time for that and you won't know it's happening until it's too late. Next, when you finally disconnect they've got control till the end of the billing cycle - nothing is prorated. For me, I don't like this kind of business model. I prefer to pay for what I use and not get caught in a trap! The days of these silly user agreements will backfire. As soon as there's an alternative or way to obsolete bad business, it shall happen. Till then, if this is your only choice, may you be blessed with patience and a thick wallet! read more

This is the first one star review I have ever left. If I could give ZERO stars would. Worst company ever!!!! Unfortunately they are the only cable provider in the Tahoe area which allows them to be terrible. They do not notify you of bills or if anything changes in your billing and simply shuts off your service. Customer service is zero help and the website is terrible. Need more providers in the area so that I can drop them. read more

Worst internet provider imaginable. Regular outages, when you call to report, you only get voice mail. If they were not the only game in town they would be out of business read more

The worst internet provider in the USA. No contest. Internet constantly stops, reboot modem and works for a while until cuts out again. Incredibly useless company who really dont care about customers. read more

Suddenlink is a pretty frustrating when something goes wrong. We had four visits to fix our internet (and several cancellations) and customer service was awful. I finally had enough and emailed the Customer Service exec at marc.shapiro@alticeusa.com. This was the magic key. I immediately got a call from the executive customer resolution team. They made sure the team came out and fixed the issue that day. She even called me back to follow up and make sure I was happy. You shouldn't have to do this to get working service but I'll share it here in case it helps others! read more

There is No Way to contact Suddenlink by telephone or chat, or even schedule the famous callback. I tried callback, it was a robot telling me they did not have an agent to answer my question. The computer has screwed my billing, I have to talk to a human because the computer said so, unfortunately Suddenlink does not have any humans available. ZERO STARS, people, there is no customer service. Day 3, talked to human on callback, who said I have to pay $10 to have human fix the computer problem, or do it online. Computer says I cannot do it online. I say I will not pay $10, can I talk to your supervisor ? Supervisor will give me call back. Big LIE ! Yes, they have my number, I have to hang up so supe can call me, like NEVER ! And again I say ZERO STARS read more

Update- we received a bill for $456 from Optimum for the first month of service for a service we did not have since it was not working for the entire month of September. They offered a measly $120 credit. I should be billing them for the countless hours I spent on the phone and waiting for technicians to arrive at my home. I'll average it at 12 hours on the phone and 25 hours waiting for a technician. Once again, this is the worst company and customer service I have ever dealt with. Save yourself while you can, and don't sign up with this Optimum. One star reviews is all they have. read more

Absolutely no trained customer service and poor tech support. Not sure where they hire their installers but be prepared dealing with severely impaired individuals. The frustrating thing is is that there are no other options. I predict that once a competitor moves in that these guys will be out of business over night! read more

Worst customer service ever! My TV and Internet have been down for 3 weeks. The technicians have now twice set up ALL DAY appointments and did not show, with no information at all. read more

What a terrible company!! They do not provide services paid for. They do not send service people they say they will send. If you can avoid using them, do!! read more

Waiting on a call as usual. I have had 8 appointments for install, still no cable or internet. They are the only one that services my neighborhood so I'm stuck. You can only talk to call center people in other countries. They keep scheduling someone to run the cable to the house but it never happens, then installers come and cant install. Of course for the month this has been going I have paid for service because I gave my credit card. Suddenlink is the worse customer service on the planet, they don't even care. Suddenlink, have someone in the US call me! You have my info! read more

Zero stars for Olympic Valley, CA. Awful Awful awful. Internet and TV goes out daily.

By far the worst ISP I've ever dealt with. Our internet has been out for the past month (only on for a couple hours a day). Tried several times to call customer service and the response is crickets. This is a neighborhood wide problem, here in the Sierra Meadows, Truckee. Steer clear of giving this garbage company any of your money if at all possible. read more

This company is TERRIBLE! I've called for customer service because my internet stopped working. A week later I still have no service and no line of sight to dozing the issues. They route all calls to India and the people are nice but poorly trained and provide incorrect information consistently. Their techs do not call ahead appointments, frequently don't show up and are not empowered to correct customer issues. I won't give this company any more of my money and would advise others to stay away if at all possible. The poor customer service is maddening and unacceptable. read more

Suddenlink has a very, very bad customer service. As others have mentioned in Yelp, we're also emotionally abused by their lack of Customer Service. We started using our own modem starting in September 2019, returned their modem to their Truckee office, and yet they charged us the modem fee for 2 more months after that. We've been requesting and waiting for a refund for 5 months now. We have NOT received it yet. So we're totally done with this company. We're terminating our subscription as of today (2/5/2020). True to their bad customer service, they're refusing to give us a prorated refund for this month. My wife has been on the phone for almost an hour now to resolve the issues with them and still not done. She talked to April, Kim, and now Mark. All just gave us excuses and runarounds. Future/potential customers, be warned! read more

If I could give a zero I would. I moved, i called 4 weeks before the move and put in a request to move my service. I was setup and one day all services stopped. My account was closed with no warning at all. I was told after 15hrs of phone calls that it would take 14 more days to get a truck out because they can't fix it. What a crappy company read more

I have been a customer for 15 years in Tahoma, CA. The connection speed and cable TV are adequate for what I need and the service if fairly reliable. That is the only good news. I receive all of my bills from every vendor via hard-copy (mail), not email because I receive to much spam and I am afraid that I will miss a bill. To date Suddenlink has: Defaulted to the homes address, yet Tahoma does not have mail service from the US postal service (P.O Boxes only) Defaulted to email delivery when I have specifically told them not to. Written down my address incorrectly using Apartment number and not Suite number with the explanation that there system doesn't allow suite #'s. So after not being paid for approximately 2-3 months the service is interrupted (stopped). I immediately call them and pay the total past due, approximately $450.00 plus a $10.00 re connection fee. The $10.00 is not worth the headache of fighting for so I have not bothered in the past. This time (approximately my 4th time being disconnected) I said I wanted it refunded because their system "defaulted to electronic billing". I asked the service representative (who was nice) to reverse the $10.00 charge since it was their mistake. He said he could not. I asked him to review my previous call. He did and found a call in June, approximately 2 months ago, where I had again (for about the 5th time) corrected the improper sending of my bills. He read the previous operators notes back to me where I had changed the electronic bill to a hard-copy mail address. He agreed with me that it was their mistake but stated that since the service was disconnected that $10.00 fee had to stay. I then asked to speak with a manager and after waiting for a few minutes was told that there is no-one to speak to at the moment and a manager can not take away that fee anyway. I asked to have a manager call me back to which I was told it may take up to 2 days. Clearly EVERY review is true. Its good to be a monopoly so you can treat your customers like crap and still make a fortune. It's $10.00 dollars, its not about the money, do the right thing! It's a mistake and we all make them, no big deal but I shouldn't be punished for your mistake! read more

This is the first time I've ever left a review on Yelp, signed up just so I could give this company 1 star! I found out I had an overage on my internet usage and the overage amount was $95. I downgraded my Netflix from 4K to HD so that this wouldn't happen again, and the next month the overage was even worse, $135! It turns out the billing period for the overages is over 2 months earlier than the billing period for the monthly charges, so by the time you see that you have an overage it is more than 2 months too late! Just off-the-charts predatory behavior even by the standards of cable companies. They are also trying to charge me $100 for an unreturned modem even though I put it in their return box 4 days after my service ended. If you have ANY other options for how to get your internet please avail yourself of those options! On the plus side, the installation was easy back when I got the service set up and the installer was totally on the ball. I personally didn't experience any outages during the winter, except when the power went out to my street. read more