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2 months ago

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Altice U.

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4 months ago

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Altice U.

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8 months ago

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10 months ago

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10 months ago

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Altice U.

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1 year ago

Seriously? No Fox channel? Especially during football playoffs? Calling Monday to cancel. Service is horrendous.

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Altice U.

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1 year ago

The worst customer service of any company I have ever dealt with, not to mention the unreliable services.

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Altice U.

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9 months ago

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1 year ago

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1 year ago

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2 years ago

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3 years ago

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4 years ago

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2 years ago

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4 years ago

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7 years ago

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4 years ago

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5 years ago

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5 years ago

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3 years ago

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3 years ago

Got here within a week (which is good these days). Arrived when they said they would. Did the work. And we're very nice and helpful.

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5 years ago

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3 years ago

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3 years ago

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2 years ago

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5 years ago

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5 years ago

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6 years ago

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5 years ago

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2 years ago

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6 years ago

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3 years ago

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6 years ago

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8 years ago

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6 years ago

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7 years ago

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7 years ago

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7 years ago

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Page 1 of 7

Ask the Community - Optimum

Review Highlights - Optimum

My experience with Sudden Link was beyond my expectations.

Mentioned in 6 reviews

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Verizon

Verizon

(35 reviews)

Your employee Andres doesn't want to be there. If you want to hire someone with absolutely no…read moresocial skills, no customer service skills, who reluctantly does the bare minimum, who makes it painfully obvious he hates his existence then Andres is your man. There was no one at the store when I entered except for one lone guy just sitting forlornly staring at the exit. No smile. That's fine. No greeting.. hm maybe he doesn't work here. We just stare at each other for a while and then someone (maybe a manager) peeks around the corner and the lump decides to put his phone away and finally at a snails pace decides to get up. He mumbles, he shrugs, he yawns so wide til I see down his throat and basically offers no help for my screen besides "just file a claim" there was no follow up. I had to prompt every single response from him. I finally left much to his relief and figured out it's a hardware issue which I googled and answered all my own questions. So no, filing a claim doesn't help at all. That's the person who is the face of your store? Do better.

The employee at the store is absolutely incompetent and has a horrible customer service. First,…read moreshe could not set up a new phone and I wasted two hours at the store with no avail. Second, when I brought the phone back for the return a week later, she refused to accept it stating a nonsense reason that the phone is no longer on my account while continue to chammmge for it. I've been a customer of Verizon for 30 years and never experienced such incompetence coupled with horrific customer service.

Optimum - televisionserviceproviders - Updated May 2026

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