Suddenlink made an appointment to install new Internet and TV service for Jul 9, 2019 between 1pm and 5pm. This morning, the install time on their website changed to between 4:00pm - 5:35pm in Truckee, CA. Suddenlink robo call came in at 4:45pm that installer was on his way. He'd actually just pulled into our driveway. He was one of three contracted tech groups hired by Suddenlink. He said he handles 8-10 service calls per day, and works from 8am to 9pm. Very happy with the install of internet and TV service. Tech was knowledgeable and did an outstanding job. Very hard worker. read more

Our Optimum internet service at a seasonal home in Truckee stopped working around December 2025. Over the following months, I contacted technical support several times and was repeatedly told the problem was probably our modem or equipment inside the house. We followed their troubleshooting instructions and even arranged for family members to visit the property to reset the modem. Nothing worked. When I was finally able to inspect the property after winter, I discovered the real problem: the outside service cable had become disconnected from the tap on the utility pole. After Optimum repaired that outside connection, the service immediately started working again. We had continued paying roughly $65 to $75 per month for about six months while the internet was unusable. Optimum offered only a $17 credit. I escalated the issue to Executive Customer Relations, but they refused any additional adjustment because they said they could not find records of my earlier calls. I had no reasonable way to know that a cable high on a utility pole had become disconnected. I relied on Optimum to properly diagnose the outage. Instead, I paid for months of service that could not be delivered because of an outside line problem. Very disappointing technical support, recordkeeping, and billing resolution. I am still requesting a fair credit for the months when service was unavailable. read more

Optimum - broken cable line on telephone pole took 3 visits to get them to fix it - Television Service Providers Near Me - Truckee, California

Dumbest company on earth. My home is a 2nd home in Truckee CA. I have no able box. I need it shipped to my primary address in Bay Area. They cannot do that. Have to drive to their nearest store in Eureka CA, 200 miles away to pick it up. 300 bucks a month, for a tv with no cable box at all. Been charged 15 bucks a month since they took over for Suddenlink. Why do they provide service in Truckee when closest store is Eureka, CA? I will have to find new service. Would rate them 0 if I could. read more

Terrible internet. Keeps going in and out. I would give no stars if I could. Poor customer service as well. read more

They are the worst! I tried to cancel and it took 45 minutes multiple people, had to resort to telling them I was going to report them to the public utilities district. All they did is speak over me with "incredible deals". Asked for a confirmation number and they hung up on me. read more

Horrible service even on good weather days. I am down all the time and they always say they have a "Partial outage" and should be back up any moment. The FCC should take their license away. My cell phone hot spot is faster and more reliable than they are. read more

they SUCK. They increased the rates and we have been without internet for a WEEK. Plus, I called them and asked for a call back which they did and then disconnected the call. They are just awfu. Tomorrow I will file a complaint with the FTC. Agai, do not sign up with them! The only reason I gave them a star is because they don't have negative stars! read more

Worst Cable/Internet company in the business. Unsuccessfully tried to cancel my service two days ago and spent 45 minutes on a chat with an agent that spent more time trying to get me to retain the service than she spent trying to cancel the service. All this despite me telling her that the reason for cancellation was that I was selling my home. read more

Seriously? No Fox channel? Especially during football playoffs? Calling Monday to cancel. Service is horrendous.

The worst customer service of any company I have ever dealt with, not to mention the unreliable services.

Customer service is beyond horrible. If I could give negative stars I would. I recently moved and called to cancel my account, which kicked off a series of bad experiences. 1) I canceled service 2 days into my billing cycle, and they made me pay for the whole next month. They would not charge just for the 2 days that my service was active. 2) They didn't tell me to return my router, but I started getting delinquent payment notices 2 months later because of a $100 fee for unreturned equipment. Never got a bill or an explanation. 3) Luckily I saved the router and was able to send it back. They gave me a FedEx shipping label and RMA number and said they would remove the charge when he router was returned. I'm not getting more delinquent payment notices and they are threatening to send it to a collection agency. FedEx shows that the return was received by them 2 weeks ago. I called yet again and was told that it takes 2-3 months for them to "process" the returned equipment, and I should just pay the $100 to avoid the collection agency. UNBELIEVABLE. Stay away! read more

Do not get this, you're better off not to have internet. They know they have a monopoly in our area and their service is terrible. Our internet goes out at least 3 times a day and their technicians are never less than 5 days away for repairs. I called and asked to speak to a supervisor and the person in the phone kept talking in circles. This services is terrible!! read more

Optimum is hands-down the most horrid company I ever dealt with. Had service for years, prices kept going up, service kept going down. The local TV lineup has become nonexistent! Their internet speed never comes close to what is paid for. It often hovers between 4 - 30 MBPS when I'm paying for 500! Outages are frequent! Customer service is pathetic. They will make you jump through hoops to cancel or downgrade service! Any alternative internet is better. read more

I was a Suddenlink customer which I enjoyed for many years. When Optimium took over its been continued nightmare. Their service Dept is terrible I spent hours getting nowhere are repeated times. Stuck with them because there are no other options in Truckee. Recently learned I can which to Verizon Home internet if you have a business account works great. Ready to finally cancel them read more

Optimum is by far the worst company I've ever had to deal with. They will "schedule" appointments, cancel on them last minute, tell you the wrong date, and string you along endlessly. Their phone representatives will transfer you in circles to various departments, all telling you different things. I've talked to at least 15 representatives and been on hold for hours over the past month, trying to get simple answers. No one has a clue what's going on. Representatives will promise to follow up on items, reach out to other teams, call you back, and then vanish into thin air. The worst case was being told to wait on hold, then they gave me the number to another "department" and it turned out to be the generic phone number that puts you back in the queue to talk to a different rep. They will also steal money from you in the form of a deposit. In my case, they charged $150 to "open" an account, even though they did not provide any service whatsoever. Stay far away if you have the chance. Sadly, in my case, there is no alternative. Even the worst rated companies in the US, like Comcast, have been way better internet providers. read more

I had very limited service for the last three weeks. I've had to call nearly every day, have had three techs come out, have lost work, and used all my mobile data to establish a hot spot just to make it to conference calls and zoom meetings. The customer service is awful. I have been hung up on, been told I was being transferred to a supervisor - just to be put back into a queue. I had an appointment arranged from 8am - 11am, which I had to rearrange appointments etc to accommodate. At 11:30am I called as my technician had not arrived, only to find out they moved my appointment to 10am - 8pm, without being notified. They had me wait all day and stated if I missed the technician, I would be charged $60. And after all of this, I still have no internet service and was told the most they could do for me is give me a $20 credit. Horrible service. Highly recommend taking your business somewhere else, as we have done. read more

I spent 1.5 hours with them arranging to bill my charges to my credit card I got a $700 bill in the mail They did not know about billing my credit card and most of the information they had was wrong read more

Absolutely the worst experience. We're at 21 hours and counting of our time trying to resolve connectivity issues. They are literally stealing our money and time. Over and over and over again, they refuse to support, they refuse to escalate, they refuse service. After many hours, they committed to having a technician show up - AND FAILED to do so. Now we have to take even more time off of work to be there. For an era where most business is dependent on the internet, this service is inexcusable. If I were a lawyer or could afford one, I would sue this company. If at all helped, do not do business with Suddenlink. read more

Ok so how do I even begin. Monopoly on the area? Poor to nonexistent customer service? No show techs? Poor signal? An office that can't do ANYTHING? No credit for loss of connection for days? Hours on hold? Yea, I think that about covers it. The ONLY reason they get 2 stars is because when our tech came out, he ran the line for free instead of charging. That was super awesome of him and I wish I remembered his name. read more

This is the worst cable company on the face of the planet! When it works it's minimalistic at best. We had a cable line break and it's been three weeks and still not fixed. We've had five different appointments each of which the tech never showed up. The worst part it that there is no other cable in truckee and Satellite TV Iis not an option at my location. I could not be any more dissatisfied I'd give them zero stars if it were an option. read more

It's time to end Suddenlink's monopoly on fast Internet in Truckee! You can call the city council and they'll tell you they have tons of complaints against Suddenlink. Yet, oddly they don't seem to care... Which seems a bit suspicious as to why this company is allowed a monopoly in our town... Anyway, if you want to be overcharged for no reason with little recourse then by all means sign up with this company. If you are looking for patchy Internet service, mindless conversations with robots (of the mechanical variety) and than a long wait to speak to a robotic human who is paid to be more challenged then the machine. Than this is your kind of place! Or, you can save yourself some money by slamming your head against the wall, until you feel the need vomit on the floor and lay there exhausted watching the ceiling fan pondering the joys of senseless misery... Please sign my petition to end Suddenlink's monopoly on fast speed internet in Truckee, on change.org read more

Suddenlink completely sucks!!! They continue to get my billing statements incorrect, they are un-responsive to service requests and provide incorrect information. Unfortunately basically they are my only resource for TV and Internet. They are so bad I'm going without. If you have a choice please don't go with Suddenlink because their name does not live up to it! read more

If I could give this company a negative 100 stars I would. My mother passed and tried to turn service off a day after her billing cycle service. They said they couldn't do anything. Talked with billing and some other unhelpful department. They wouldn't prorate or give us a credit. I think there is a special place for corporations that bill dead people and make zero exceptions. Feel sorry for the people stuck with this company. read more

Got here within a week (which is good these days). Arrived when they said they would. Did the work. And we're very nice and helpful.

SUDDENLINK IS NEITHER !!! Reading the reviews here and thinking of God help us. The tech didn't show up today. Customer service in India I presume was useless. Said they didn't have the equipment and the tech hasn't sent in report yet that's why I didn't get update as I waited 5 hrs for them to show. They rescheduled me for tomorrow but can't explain why they will have equipment tomorrow. Call me skeptical. Lord help us all for putting up with this company for basic service in Truckee. read more

Tried re-activating my account. Went on hold for 30 minutes, was dropped then called again put on hold for another 40 minutes dropped again and it's no longer business hours, closed on holidays and the weekend another 4 days without internet. Even when internet was on it would constantly cut out - unreliable and expensive. Over the summer Had an overhead line fall and break a car windshield. Deny responsibility and won't pay for the window. Also took a month of service calls to rehang the line - we ended up using straps and rope and rehanging it ourselves. This company preys on communities without options, and could care less to help. Unfortunately can only give 1 star read more

Poor Poor Poor Customer Service! I can't stress this enough-this company sucks. Made two appointments to try to get our TiVo Box fixed or switched out....both times a no show! Having to drive 4 hours to our second home to meet the service person and both times a no show. Really very frustrating! Can't even turn your non working or issue related box in Truckee at the office located there because they don't have new boxes to switch out for their customers. Wow!! read more

Ok I can not believe how fabulous the gentleman was that came out to troubleshoot my sisters issue with her TV. I believe his name was Nathan. I explained what was happening with a couple of the stations he figured it out and resolved it!! Great attitude, personable and competent. I am so impressed Thank you! read more

1) Stop treating your customers so miserably. 2) Hire a consultant to teach your C-Suite about Business Ethics and then do a complete 180 on what must be your existing customer service strategy to actually try and please your customers. You'll find your incremental revenue per subscriber will generate the largest and fastest ROI of any single investment your Board of Directors has approved funding for in years. 3) You cancelled my install date, rescheduled it without informing me, promised a call back in 24 hours which never happened, knowingly supplied me with a set top box that you knew would need a firmware update and not work shortly after I started watching TV the very first night I had it. 4) You never apologized for #3 nor did you offer to compensate me for the massive inconvenience that was 100% due to your Optimum-centric new customer onboarding process instead of what it should be - a Customer-centric experience is what you should be striving to deliver. 5) Whomever your SVP or EVP of Customer Service needs to be fired - yesterday. 6) Because there was already service by the previous occupant of this house, your online new account process failed for three days straight - and not a friendly splash page acknowledging your system error, just a cryptic data string only your engineers would understand. 7) Where was I? Oh yes - after three days I called your sales number to sign-up only to be hung-up on by the sales person as she had put me on hold waiting for something you do internally that must be manual which is so asinine - does Wall Street know you still manually onboard new customers? 8) I have a life so didn't call back right away and when I did call back, I was told I missed the extra $100 gift card promotion by one-day. When I asked the Tier one phone agent to escalate to her Supervisor because I only missed the end date of the promotion period because of your systems failure and an incompetent telesales rep (read my Auto-pay sign-up debacle below). The Supervisor refused to give me the promotion. See #4 and #5 above. 9) I moved in 12/15/2022; today is 2/10/2022. I still haven't received my $300 new customer incentive gift card. 10) Your Telesales Rep who ultimately signed me up enrolled me in Auto-pay and took my credit card number (ending in 1318) for the initial bill. But she didn't because even though my bill has a clear line-item noting the $5/month credit for Auto-pay, when I had to speak to customer service Monday 2/6/2023 (see below) she told me I was not and since she refused to switch me on for Auto-pay even though you already have my credit card number and used it just last month. See #4 and #5 above. 11) Sometime in January I received a bill for $11.77 for something that I still do not understand. I ignored it since I signed up for Auto-pay when I became a customer (see #8 and #10 above). Since your failure to sign-me up for Auto-pay, even though my bill reflects it (see #10 above again) and you didn't credit the needed (but still as yet unexplained) amount due, you turned off my Internet before I needed to start work Monday 2/6/2023. See #1 and #2 and #4 and especially #5 above. 12) After finishing with #11, I asked for a credit because of Optimum's repeated failures - and I was only talking about this one experience - I was told because I got a $20 credit last month (because of one of the many above issues I had to deal with that were clearly not my fault) she wouldn't approve another credit for this month. Seriously. So... your allowed to screw up massively two months in a row but I'm not allowed to get another credit for your second screw up. I can't wait to see what March is going to bring. read more

Maybe I've just been lucky, but have had pretty great service in Truckee with Sudden Link/Optimum. Internet is fast and they come when they say they will. There is the occasional outage due to storms, but I get text messages that keep me updated and it goes back up pretty quickly. read more

Their 1GB service actually did give me over 500Mbps data rate. Calling to get an appointment to replace a defective box...you have to do a chat and from the time they agree to send a tech to the time they finish making the appointment took 45 minutes. I'm serious. You cannot make this stuff up. read more

RUN!! Suddenlink sucks!! I had a confirmed appt. today between 11-2pm. Nobody showed up! I was told there was no appt. scheduled in their system. I asked if I could share my email confirmation, but the Call Center does not accept emails. Really. Just keeping with their One (1) Star - very poor, less than satisfactory service. read more

Optimum - Television Service Providers Near Me - Truckee, California

For the last month we have been trying to get someone To come out to fix our internet, made several appointments and every time no calls no one comes out To tell us there not coming. This is the worst service in the truckee area. Trying to find another service. Absolutely horrible. read more

optimum is beyond terrible for customer service. We cancelled TVservice but they couldn't get the billing for internet right for over 4 months - and HOURS on the phone. Then after they gave me a credit, (which was less than the overpayments I made for TV service that was supposed to be cancelled) they took it away rather than apply it! The employees must get paid for how many subscribers they can deny refunds/corrections/solutions to. It's despicable. read more

Suddenlink is the absolute worst service I've ever experienced or paid for. Out of three scheduled appointments to fix their junk boxes in the last 6 months, they have met their commitments ZERO times. Today they decided to cancel appointments for no reason... and didn't notify me or any of their other customers until we called in and waited in hold for 34+ minutes. Cancelling their bullshit joke of a 'service' as soon as possible. read more

This is the most poorly run company operating in the United States. Your customer service is abysmal assuming that someone answers. Most of the time an agent is not available. The quality of internet speed is not consistent, and the VOIP for internet phone calls is frequently robotic. Raise the bar or close shop. read more

So what a joke! We've been trying to get service since Dec 2017 -- it's now Feb 2018. We've called & left messages, talked with the Texas office -- walked in several times -- apparently there are new techs, they are back logged ...etc etc etc. we are beginning to think the truth is more like they don't have anyone really working there except the lady at the local office. We just wanted internet so we got A T-mobile HOTSPOT!!! just pay a monthly fee and it is portable. No wires to the house!!! read more

Optimum - Television Service Providers Near Me - Truckee, California

Worst company of all time--right up there with trump university. Horrible across the board on every aspect from customer service to the service technicians. You'd get faster results if you sent an arthritic mule across country to with a letter in his saddlebag than you would trying to contact Suddenlink--and the mule would be more apt to solve your issue then they would. It's criminal that they are virtually the only choice we have for internet. The quintessential example of a company that doesn't give a shit. read more

if i could give 0 stars i would Suddenlink is the worst. but there are no other options and they know that so we're stuck. If you can find another provider take that option!!!! read more

Made an appt. for internet installation two weeks in advance for a vacation home in Lake Tahoe, CA. Suddenlink texted me the day before to confirm my appt. & said that an installer would arrive between 11-2pm. I drove up from the Bay Area specifically to be there to meet the installer. Well, the installer never showed up during the 3 hour window. I called Suddenlink twice that day to inquire where the installer was & that he hadn't shown up. They told me over the phone they hire independent contractors as installers so they had no idea where the installer was or why the installer hadn't shown up. They stated they weren't able to track him down because they're not given names or numbers of their independent contractors. So, I continued to wait & wait & wait thinking he'd still show up. Clearly at 6pm it became obvious it wasn't going to happen. I've received no follow-up call from Suddenlink about the appt. that never happened. I'm completely just left in limbo. I'm also at their mercy because Suddenlink is the only communications company that provides service to my residential area in Lake Tahoe, CA. My experience has been awful & Suddenlink clearly doesn't value customer relationships or their customer's time. They honestly just don't care. read more