Had this internet provider many years now and very slow but works for paying my bill streaming lots…read moreof buffering I am in a unincorporated area not many choices I called to cancel and of course leave a message and no call back more than once I canceled my credit card and wiz wire called me and gave me a run around she got angry and curse me then hung up wow!

I just received exceptional computer services from Wizwire - this is a highly competent,…read moreservice-oriented company with high professional competence and reasonable prices. I just had two laptops serviced with excellent results. J.D. did a wonderful job listening to my concerns and explaining how he would solve the problems. I highly recommend Wizwire for any computer services you may require. Clark W.

I live in the Alta Sierra Ranch area of rural Grass Valley I recently had an excellent discussion…read morewith the CEO of SmarterBroadband regarding their over-the-air wireless point-to-point residential high speed broadband throughput offerings, clear Line-of-Site (LOS) terrain challenges, monthly data offering delivery "caps" and their planned new system technology developments that are being considered. In light of poor wired ADSL copper service now offered by a major service provider, no long term fiber outside plant deployment programs in Alta Sierra Ranches by the County of Nevada, my discussion was very timely, productive and encouraging with SmarterBroadband. We also discussed 5G announcements by major service providers and "reality of lack of any near term timely deployment" since rural Grass Valley is not a high-density metro area. SmarterBroadband provides reliable broadband service and is interested in your Business. When you call them, tell them where you live (Grass Valley Residential Area-especially Alta Sierra or Alta Sierra Ranch) and what you have been experiencing in reliable/unreliable broadband service at your existing "contracted" speed (throughput).

After comparing my current internet service to other available options, I'm even more disappointed…read morewith what we've been paying for. For awhile, SBB was great!! And then Starlink came around. And then became available in the Nevada County area.... Obviously SBB cannot beat Starlink, but you'd think they would atleast try to be a little competitive to retain customers... We now currently pay around $130/month after router fees for internet advertised at only 25 Mbps download and 5 Mbps upload. Despite that, the service barely functions reliably for normal household use. Netflix buffers even on data-saving mode. School assignments and online tests take forever to load. My toddler's speech and learning apps frequently freeze or fail to load entirely. Many times I end up disconnecting from Wi-Fi and using cellular data instead because it performs better. What makes this worse is that they claimed we were somehow using 1,500-2,000 GB of data monthly while simultaneously providing internet too slow to consistently stream a movie without buffering. We checked everything ourselves: reduced streaming quality, monitored connected devices, tested usage with almost nothing on the network, and still experienced extremely poor performance. Instead of addressing the actual service problems, they repeatedly contacted us about "excessive usage" and then automatically moved us to this... service... (lol) which is what they call an "unlimited" plan which is ironic considering the plan can barely support basic streaming, my college coursework, or children's learning apps without buffering and interruptions. After looking into alternatives (STARLINK!!) it's honestly shocking how far behind this service is. Starlink is offering 200-400+ Mbps speeds, unlimited data, modern equipment, and dramatically better performance for $10 less than the new monthly price we're already paying for SBB. Starlink is even offering a promotional $99/month rate for the first three months while providing vastly faster speeds and better equipment. There IS a one time equipment fee of $349, but that's it. No monthly equipment charge. Paying premium pricing for internet that struggles to load homework assignments, online tests, Netflix on data-saving mode, or a toddler's speech-learning app is unacceptable. I cannot recommend this provider to anyone who depends on atleast decent, reliable internet for school, streaming, or any other basic everyday usage... I cannot imagine trying to work from home with this internet...

This review is for the service technician Jared. Jared came to do the installation process for us…read more He was so kind, friendly, and thoughtful. He knew exactly what he had to do, and he did his job promptly and with a smile. I am very pleased with the service. As for Astound - we are in our second month of utilizing their service. So far, we are pleased. The ladies at the Auburn location were friendly and helpful when I went to sign up. We look forward to continuing to use Astound.

Katie and Laura are the best customer service ladies I've met in a long time. They are personal,…read moreand care about their customers. We are lucky to have them here. Much better than calling the 866 number!

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

I moved out to a rental home in the hills of the east bay with the spottiest of internet coverage…read moreand virtually no cell signal. Outer Limit Wi-fi has been a life-saving alternative to bigger satellite internet companies. So thankful they exist. Internet upload/download has far exceeded the alternatives in a rural setting where wired internet has not been made available yet!

My call was answered immediately by a kind and courteous professional. The technician asked for a…read morephoto to determine the best side wall mount for my STARLINK satellite. My experience was simply amazing. Professional installation with great people from the inital call through installation.

UPDATE 2/21: Clearly Pamela's response to this review tells you all you need to know about avoiding…read moredoing business with her company. Instead of responding in a professional manner or offering some resolve to our situation, especially after numerous phone calls, texts, and emails, Pamela decides to take no responsibility or accountability. Simply, she could have responded and refunded us many months ago as promised eliminating the need for this negative review. She chose to ignore, lie and then blame us for her business decisions. She even goes so far as to make comments about distance to our property when we were in her service area at the time and that was never brought up as an issue prior to her taking our money for her services. If her company does not want to travel to certain areas then they should not be offering the service in those locations. For Pamela to say she's lost money on this experience, we can safely say that we've lost much, much more. Here's our abbreviated story. After canceling our prior internet service to All Starz on the "promise" of faster service and unlimited data we were stuck with 4G service that slowed to a crawl after two weeks. When I contacted Pamela, she said we used up our data on that card and needed to install a new card which she activated. Another week in and the service went down again. They swapped cards, readjusted the antenna and barely got a signal at all. We were told that a lot of customers' cards failed because the 3rd party they bought the cards from weren't supporting them anymore. That in itself seemed questionable but then they assured us they signed a new contract with another card supplier and all would be well. Weeks went by and all the while we had no internet and kept hearing promises of a "new service coming" which never did materialize. Eventually we discovered the problem was the data SIM cards they were passing off. My wife lost her online job as a result and I had spent hours and hours of my own time assisting with the service and researching the technology to try and update the antenna firmware. Yet, Pamela complains of losing money on us? My wife lost her entire income because she had no internet access not to mention the stress it put us through.  After avoiding our phone calls, we finally got Pamela to drop off a box of miscellaneous parts for us to try to see if we could get any signal on our own in our desperation for internet service. After that we had no support nor would they return any of our phone calls or texts. As many of you know, getting a new provider can take many months and so it took us another 45 days to schedule an install with Smarter Broadband leaving us without internet service for a total of over 3 months. We uninstalled all of the All Starz USA equipment, cleaned it up and repacked it in the original packaging per our agreement to be refunded. We could not get anyone to respond to our calls, texts or emails to pick up the equipment and issue a refund. (See attached photo - it's still safely here in the garage). And after doing some research I also discovered we spent way more than we should have for the installation charges. Not to mention she told us she would remove the payment for at least the last month of internet service (or should I say no service) and then discovered she charged us instead. We had to have our credit card company remove the charges since she ignored us when we inquired about the issue. So, who really lost money here?  After all of that we were very upset since we felt we had been scammed and that's when we asked for a full refund for all services. This Yelp review is the first response we have heard from Pamela and of course she tries to make us sound like the problem. We really thought we were dealing with professionals and tried our best to work with Pamela but had no idea they would treat their clients with such disrespect and lack of care. Let this be a warning to anyone considering using their services.

This is the worse service ever. Don't ever use auto pay. They have been over charging me and taking…read moremoney out of my accout a couple times a month. 3 this month making a total over $800 just this month. Last month they took out $790. I only have 2 lines. I spent 4 hours on the phone trying to get it resolved and it still not fix. I will never refer somebody to this company. It's the worst. They have so much fraud by there own employees. They cant even keep our information from getting hacked. I highly recommend Verizon, t-mobile, cricket, even metro pcs, any other company besides this one.

I got At&t fiber network internet because it was supposed to be better than xfinity. Its NOT!…read more This is terrible. Cuts out all the time, and makes me reset my internet nearly on the hour. Dont get this, its garbage. Im going back to xfinity!

He set me up with Viasat as they had openings at the time. Maybe they still do. But they shouldn't…read more It's $80+ a month and the speeds are a complete joke. Even when there's not a cloud in the sky. I've attached a picture of the most recent speed tests I've run. Learn from me. Don't use satellite internet.

We ordered Hughesnet when we moved to a neighborhood that had no other options for internet…read moreservice. Yes, I signed a 2 year contract for their 'Screaming Fast' internet, they said my kids would be able to game online with a slight half second delay. $79 per month for 20 gigs, then it slows down after the 20G is used up to a supposedly usable speed. Of course we are modern humans and enjoy internet to stream movies, do homework, work, etc.... So, I am admittedly a dummy about much far a gig goes. But I sure learned!!! We had useable internet for 5 days out of our monthly billing cycle, AT THE MOST!!!! That's when we weren't home! The shortest amount was 1 minute....yep, our PlayStation updated itself at 12 midnight and used it all up for immediately! I worked with them to try to adjust our devices and Netflix settings....we just couldn't make it work. Once the 20 gigs is used up, it's completely worthless....internet browser times out before loading. But I kept this crappy expensive service for a year, until hard financial times hit and we just could not justify it any longer, plus moving to an area with legit internet. Do you think they would waive the cancellation fee? Even after I communicated along the way that this service was not as advertised? And we were falling into financial ruin?! Nope! They automatically charged my credit card $268 and they won't even come take their horrible dish off my house! In fact, I had to climb up there to dismantle some part that they wanted sent back! (Or they'd charge me $300 more dollars). They said I could hire someone to take it down if I wasn't comfortable 20 feet up on a lThey have my credit card number. This company has no soul. They are all in India and just want your money, unable to help you use the service as advertise. They will rip you off 'Screamin' Fast'!!!!!!

Excellent customer service! Wireless internet. Husband works from home so had to up the internet…read morespeed and for streaming you definitely need faster speeds. Originally it wasn't cutting it. They suggested putting a wireless mesh to expand coverage in house. That solved my issues. The price is decent. Overall I'm quite satisfied.

The best service and solid internet we've had anywhere, and we're in the boonies in Wilton! Just…read morenow my download was 188 up, 22 down, Mbps. The service has always been beyond top of the line. Been with them 4 years, couldn't ask for better.

Bought a 27 year old Denon CD player. Works fine, sounds good. Great owner, easy going, great…read moreconversationalist. Smallish size shop. Vintage inventory is not big, but there's something there for anyone who wants to listen to good quality sound. Come give the place a look and listen if you're seeking hi-fi. Bring a Vinyl LP that you know well. Have it demo'd on some of the equipment. You might hear something that you never heard before. That's good quality equipment. The shop has been owned by the same family since 1976. They are doing something right! Good products, good customer relations = success.

Ray has an old school care and service that is rare to find these days. He takes a lot of time to…read moresolve problems even when it's not a money making opportunity. he has given me parts for free many times. the first time I met him he just let me borrow a $350 pre amp to try out at my house without any collateral. it was like I was in a small town in the 1950s. can't recommend him enough. please support even if you could save $10 on amazon. Amazon will not help you trouble shoot and give you 40 years worth of knowledge.