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    Optimum Aquarium

    3.0 (2 reviews)

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    2 years ago

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    PetSmart

    PetSmart

    3.0
    (49 reviews)

    Adopted Serrano today. Super chill cat. The process was awesome! Staff was great and nice.read more

    I've taken my dog here Lily for the last nine years. This is the second time I've had an issue at…read morethe Kennesaw location 282. That's the store of Cobb Place. I wish there was a way to leave a zero, a German Shepherd four months ago was brought to you guys. I was called about an hour later to come get her because you didn't have anybody to bathe her. That's the first issue that I have it was extremely inconvenient. Let's talk about December 21, 2025 I have an appointment at 12:30 PM. Will you bring her in about 12:15 PM and we get a call at 3:30 PM that Lily is having a bunch of issues and barking through the cage they put her in she had an appointment I'll say that again at 12:30 PM. I was told by the bather that because of so many Walkins and so many dogs there I guess it was a complete circus that Lily was starting to get antsy and I said well we had an appointment. They instructed me to come pick her up. She was soaking wet with cold water and she smell horrible. She sat wet for close to three hours. I was told because she was barking that they would not do any more services with her. I then spoke to the bather she said that she was being antsy and barking, and that she didn't feel comfortable proceeding, this isn't a groomer by the way. Then I speak to a groomer. I guess the groomer that's over the grooming department she said I need to come pick up my dog. I asked to speak to a manager. When I was talking to the manager, I said you know this is the second time that this has happened the first time you guys said that you were gonna give me like a 30% discount for the inconvenience of having to come get her and nothing was done she then proceeded to say that don't worry this one is on us. They didn't even wash my dog. They put her in the tub and pour a cold water on her. She smells like that expression, wet dog. I had to hand dry her and blow dry her for about an hour, she wanted her cage and peed in her cage. She was so stressed out. I don't appreciate talking to the manager because I said I think this is a bunch of BS. Then she's gonna start telling me how I'm being disrespectful and using the whole self entitlement thing against me I never cursed directly at her. I did say it was BS and I did say that it wasn't fair to my dog. That's like my child. She's doing better now so it's 11 PM. She just ate her food. I would not take any dog to this grooming facility. This is like one of my children I've had for the last nine years and when I asked the manager what they could do to make it right she said she wasn't gonna do anything. That's when I told her it was BS and they have absolutely no customer service. I would not take your dog up to this Petsmart. They left her in a cold water. She was cold when I got her shaking they were argumentative. They didn't even try to calm me down when I was upset, and then they said that I will not be talking to them a certain way the whole entitlement factor came right out of that manager. You know, we treat our dogs like our children. This is not only unfair to my dog, but this is the second time that she's been brought up there to be stressed out and now she's had to be cold and the younger girl that was bathing them. I don't think had that much experience. I guess they get younger people to bathe German shepherds may seem intimidating, but mine is a love bug. She is extremely loving and sweet. I have four kids. She's never been aggressive. I've never had no issues at PetSmart but I would not see the Kennesaw location store 282. I will never go back and I will never buy anything from them again. I get things happen but the way that they were talking about walk-ins and all the dogs they had maybe it upset her. My dog had an appointment she should've been first. And with an experienced groomer, they know how to deal with dogs that get excited because their animals, but telling me there's absolutely nothing you're going to do and the fact that you just came to that store and you don't know about the past experiences with them sending my dog home that had nothing to do with her being aggressive over getting excited that was they didn't have a bather that day now they're going into a totally different stance of now she's getting too excited. I have nothing else to say I will never be back. This is the longest review I've ever written in a second me it makes me sick to my stomach. If you value your little children, your little animal, I would not take it to PetSmart and I see some of these reviews that are you know five stars I wouldn't be surprised if these people didn't work for PetSmart the way they treated my dog was just it was very not acceptable. Customer service was horrible and Tamika or Annalise or whatever her name was was extremely unprofessional.

    PetSmart

    PetSmart

    3.0
    (53 reviews)

    I was setting up my Aquarium today and was having a few concerns about the sound of the pump so I…read morecalled PetSmart. Dillon answered and provided me with really good information and making sure that the filter is soaked and that The water is filled up to the top to ensure that the water can cycle through. He was very informative about other options for the aquarium as well and made sure to let me know that even after setting up the Aquarium with the water conditioner and letting it run for 24 hours, the fish tank is not yet ready for fish. Warning: I was surprised to hear this because I've seen a lot of videos online claiming that you can just add an introduced fish after the 24 hours, but he said that there is a chance that they will not survive because the ecosystem hasn't been built up and the bacteria, hasn't been introduced long enough. I'm glad I spoke to him because he said that I would need to wait a couple of weeks get the water tested to make sure that the ammonia levels and the bacteria are within the right range to support the fish. I share this information in case anybody is also looking at aquariums and to safeguard them from prematurely buying fish only to see some of them die as a result of inadequate aquarium conditions. Dillon was so friendly and I'm thankful for all his help. He gave me a lot of good pointers. I would have definitely made some mistakes if I hadn't spoken to him. Some of the other things he mentioned were the importance of having a heater. He did not recommend the need for a an air pump because the filter should just do its job. And he also mentioned that you'd want to buy a product called stability which helps kickstart the bacteria development. he mentioned feeding the tank as if there were fish present daily. I found this really interesting, but he said that this was an important step as well to get the tank ready for fish to enter.

    Great sales and offers and both my dogs attend the grooming salon once a month. The staff are very…read morenice. Its often difficult to get an appointment but its worth it as the staff are really patient and nice. Definitely glad I found them and very happy with their service. Treats are very expensive.

    Optimum Aquarium - petstore - Updated July 2026

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