Haley is one in a million. She helped me find glasses that fit my face size shape and color and was able to explain the many options available for progressive and transition lenses as well as newer features available. She is very personable and knowledgeable. She took the time to explain about the neuro lens and even tried to get me tested today as I suffer from migraines and headaches daily. It's rare to find people so committed to their job and willing to go the extra mile. Thank you so much for your time and effort. read more

I went there for an eyeglasses fitting. This is my first time for glasses. The fitting was smooth. I will know more when I pickup the glasses in 2 weeks. read more

I was pleased to begin with until I received my $2000 worth of glasses/sunglasses. I was scolded by a staff person bc I used a eye glass cleaner (in open display for use), I found the glasses to not work after a week of desperately trying, but the receptionist found zero empathy for my condition (not being able to read) but insisted that it must be me and my not being able to use my new glasses. I am 55 and now how to use a bifocal lens! The support staff here was condescending on two events and after having discussed my troubles with the lenses I have learned I had a bad prescription and was sold a frame that was wrong for me. Bifocals should not be in a frame that sits VERY low on your face. So, their frame techs just want to make money and not guild you into the right frame for your prescription. Still no refund from this place. Script bad, frame bad, support staff rude........... read more

Excellent and knowledgeable staff. They helped me with a small problem with my lens and were super courteous. Thank you.

Last year I went to Optical Solutions for a new prescription for glasses. The day I got the glasses I said something was wrong with them. They asked me to wait to change them because obviously it was me and not the glasses. I spent 2 months calling every week to tell them there was something wrong. I finally gave up and just accepted that my eyes were terrible and double vision was normal after working for a few hours. Two weeks ago I'd finally had it. I paid full price, no insurance since I only get benefits 1 time a years, and went to the eye doctor attached to our local Target. My glasses came in and the difference was noticeable immediately. The low level nausea I'd lived with for the last 10 months was gone. I could see. The double vision was gone. I spent 2 months asking the eye doctor at Optical Solutions to look again, insisting something was wrong, and they never once looked at my eyes again. read more

These guys were great. I bent my frames and they fixed them no problem. Super nice and very professional.

If you are looking for new glasses THIS is the place to go to on Hilton Head Island! Huge selection of gorgeous frames and a knowledgeable, friendly staff. Everything seems so stressful now- NOT HERE! I happily met with Brenda and I would certainly continue buying my glasses from her again. She knows what she's doing! read more

I had my first appointment a couple months ago and wanted to share that the staff is pleasant and professional. Unfortunately, I don't plan to return until next year;) I o read more

I do not like going to the doctor. We recently relocated from Atlanta and had to find a new eye doctor. Dr. Bowles and her staff were so awesome! So amazing! Dr. Bowles is friendly and calming. She is thorough and easy to talk to. The staff are so friendly and make you feel comfortable! They made shopping for eyeglasses fun! She will be our permanent eye Doctor on the island! read more

Not helpful! My husband made an appt for an annual eye exam. When he made the appt he gave all the insurance information including plan and member ID. We even checked the website to be certain they were in our Network. Only AFTER the exam was done did they say that as of 1/1 they were no longer taking our insurance. Never mind that we had made the appt after 1/1 so not sure why they didn't say that at the time. read more

I was on the island for vacation. I started having issues with my eyes.I was thinking an eye infection or possibly allergies. I called Dr. Campbell's office and without any hesitation they scheduled me ASAP. The office was full of patients but they still worked me in. So thankful for the compassion and excellent patient care that Optical Solutions gave me. I would recommend them. I had called several big store optical stores and they literally hung up on me because it was late in the afternoon when I called. They basically didn't care. If you have any optical needs... Optical Solution and Dr. Campbell are the best...no doubt. read more

I won't go here again even though the eye exam was fine. The problem I encountered was that the contact lens pricing was deceitful and in error. The price quoted and that I paid included a $350 dollar rebate. In actuality the rebate was for only $250. This provider did not honor the price quoted and when I pointed this out they offered no solution to me. read more

I moved to Bluffton and needed to find a new eye doctor. I had been going to my previous office for over 40 years so this was a big leap for me. I chose Optical Solutions based on the location and I am so happy I did. The entire staff is so friendly, welcoming, make you feel comfortable and Dr. Tara B explained everything to me. I highly recommend this office, they more than exceeded my hope for a new optical office to handle my glasses and contact needs. read more

My daughter lost her glasses in the ocean, so we needed a quick replacement. Keri and Kristin were fantastic. I figured it would be easier to get contacts. I got the prescription from our optometrist back home and called around to find a local place. When I called optical solutions, I got Keri. She made the process so smooth and easy. I emailed her the prescription and when I got to the store, the lenses were waiting. Kristin and Keri were super nice and accommodating. I wouldn't hesitate to go back to them again although I hope we don't lose anymore glasses to the ocean!! read more

I have been with Optical Solutions for years and have always had a great experience: easy appointments, friendly staff, and great service.

During a recent vacation in HHI, I lost one of my contact lenses. I contacted Optical Solutions in Shelter Cove and explained my situation to Kristen. She was very helpful and asked me to have my prescription faxed or emailed over so that she could see if they had any appropriate samples. About 15 minutes after I requested my prescription from my optometrist in Washington, DC, Kristen called me back to let me know that it had been received and that they did indeed have a sample that would work. I picked up a new pair of contact lenses about an hour later. Kristen saved me from my terrible situation just days before Thanksgiving. She and her staff were super sweet when I arrived. I cannot say enough good things! read more

Worst place to buy glasses; paid $882 for reading glasses, which I wear off my nose. They had HD lens and progressive lens. They came in scratched but I could see perfect, they sent them back for replacements. The second pair I couldn't see anything, the girl told me to move them up my nose. I told her I ask not to have to do that, she said you have no choice now....very rude. I sent them back, the third pair has no progression, no HD, just plain old 2.0 reading lenses. I asked about a refund, they snickered, and said they made me 3 pair, and that's as good as it gets. So I paid Big Bucks, for a pair of $25 reading glasses. I will never go back to this place, and I will let my friends know why. read more