I am honestly heartbroken that I feel the need to leave this review, but my experience with Dr…read more Erika Morrow, OD, was so disappointing that I would want another patient to know what happened before choosing a new eye doctor.
I had been with my previous eye doctor for more than 25 years and loved that practice, but he retired, so I was genuinely looking forward to finding someone new. My husband had recommended ForSight Eye, and I went in expecting this might become my new practice.
Unfortunately, my experience with Dr. Morrow was one of the worst eye-care experiences I have ever had.
The exam felt extremely rushed and, in my experience, was not thorough. After decades of regular eye care, I know what a comprehensive annual eye exam feels like, and this was very different from what I have experienced elsewhere.
But what bothered me even more was the way I was treated.
The communication was poor, but it went far beyond simple communication. Dr. Morrow's demeanor and manner toward me came across as abrupt, dismissive, condescending, and frankly arrogant. I felt talked over rather than listened to. My questions and concerns seemed to be treated as an irritation rather than a normal part of a doctor-patient conversation.
I left feeling dismissed, belittled, and completely uncomfortable with the interaction.
I am not someone who needs to be handled with kid gloves, and I was not looking for special treatment. I simply expected professionalism, kindness, clear communication, and basic respect from the person providing my medical care.
When I came out of the appointment, my husband could immediately see how upset and frustrated I was. I actually told him not to worry about it and said I simply would not go back. He was the one who said, essentially, "No -- I recommended this practice to you, and I want to understand what happened."
So he went back in on his own to speak with Dr. Morrow. He was not rescuing me, speaking for me, or questioning her medical expertise. He wanted to understand how an appointment he had encouraged me to make had gone so badly. Unfortunately, he came away equally frustrated by her demeanor and the way the conversation was handled.
That reinforced for me that this was not simply a personality mismatch or some innocent misunderstanding. The communication, the demeanor, the dismissiveness, and the way I was treated were the problem.
I also left with very little confidence in the examination itself. The visit felt extremely brief, and I do not believe I received the kind of thorough annual eye examination I expected when I made the appointment.
I understand that doctors may sometimes identify findings that require additional evaluation or referral. That is not what I objected to. My concern was the quality of the examination as I experienced it and, above all, the way I was spoken to and treated.
My husband has now decided that he will not return to Dr. Morrow either. So this experience did not result in losing just one patient -- it resulted in losing both of us. We also would not feel comfortable recommending her to family or friends.
There are many eye-care providers in this area, and after this experience we will simply choose another practice where we feel confident in both the care, professionalism and the way patients are treated.
I truly wanted this to work. I went in expecting to establish a relationship with a new eye doctor. Instead, I left feeling dismissed, disrespected, and shocked by the entire experience.
This was, without question, the worst eye examination experience I have personally had, and my husband and I will not be returning to Erika Morrow.
