We first met Brent, the owner, when I broke a frame. He was able to find a frame that actually fit,…read moreand I went home all fixed up. Since then, everyone in my family has gotten glasses from him. He solved the issue that mom had with her hearing aids being impacted by the frames. But best of all, he is a master magician when it comes to adjusting our glasses!! He knows when we've had extended family visiting because after everyone hugs us, we definitely need adjustments! He is worth every penny and more.

Great attention to testing and fit. Personalized service and quality lenses. Price more reasonable…read morethan optometrist we saw.

This place is outstanding!! Every staff member I interacted with was extremely helpful and…read moreunderstanding. The woman at the check in desk was polite, OVER-THE-TOP helpful, very understanding and also had a great sense of humor. The doc was straightforward, insightful & knowledgeable. He gave great advice. I didn't dislike my previous optometrist, but I always felt like I was getting ripped off. The staff at Pearl Vision never made me feel that way. They offered reasonable and affordable options and made sure I would not miss the boat! So if you don't want to miss the boat, especially if you can't see it ... This is the way to go. -Much love to the staff from that weirdo from Daufuskie.

no idea how this place gets bad reviews! 5 star treatment. only place I go for glasses and contacts…read moreas well as my eye appointment for type 1 diabetes.

Dr,Crockett is very good and professional. His staff is…read morefriendly. love to come here for my eye exam.

The cleanest, most orderly Target on the SC coast! Mt Pleasant and Charleston West Ashley look like…read morea war zone.

Examine went well-but prices of eyeglasses...wow! So expensive- and I brought my own frames to…read morethem! Don't think my results were correct-but never took the time to go back and have them check.

Made me wait while they made over employees dog for several minutes. Spent a lot of time bragging…read moreabout their family AND missed how bad my husband's cataracts were.

Excellent service & help! The Dr helped me find just the right eyeglasses after searching…read moreeverywhere for over a year!

My wife and I both had appointments almost at the same time. Bluffton Total Eye Care is one of the…read moreonly eye doctors covered by my VBA benefits. We both had Dr. Jessica Sirak-Smith who was excellent. Very caring and thorough. We both learned that our eyes haven't changed too much from last year. While she wrote 2 new prescriptions, it wasn't urgent that we get new glasses. They also have a very nice selection of glasses. I don't believe this office provides and specialized services such as surgery, lasik or botox. If you need glasses or an eye exam, this is the place to go.

Very good at their job, didn't feel very welcome or respected but I also thought I knew what I was…read morewalking into (and was wrong). I would be happy to get glasses here but I would suggest not expecting what other locations or eyeglass places do.

Absolutely picture perfect employees! Came in with broken glasses on vacation and was in and out in…read more5 minutes. They gave me great recommendations and were extremely nice.

First of all, I walked in and waited 25 minutes before anyone greeted me. I got someone's attention…read moreand told her I was there for my 230 appointment if anyone needed to know and the response was "You're good". I've been proceeded to wait until 350 to be seen by the doctor. I then went out to purchase my two pairs of glasses for 229 as advertised all over the wall and was told that one pair of glasses was going to be $300. The bait and switch is ridiculous. This company is a scam and if you go there, you only have yourself to blame. After waiting for two hours and the groceries in my car completely ruined (I was told my appt would take 10 minutes) as well as being lied to about the price of the glasses and being ignored by a sales person, I was made to pay $69 for the eye exam that I waited two hours for and lied to about the true price of the glasses. I will be reporting them to multiple agencies as well as having my husband talk about it on his nationally syndicated radio show so that everyone in the country will know about America's Best and their scam to fool the public. Shout out to the general manager at the Bluffton location for being so kind and understanding. I can't imagine that she would wanna work there for much longer given all that she's seen.

Amazing group of women they stayed late to help with an urgent issue. Highly recommended.read more

Went for an annual appointment. I have thin metal frame glasses so naturally they are a little…read morefragile, and one of the screws holding the pair of glasses together was stripped, as they had recently come undone and the screw had trouble going back in. I asked if they could take a look and one of the women working there took my glasses and went into the back/staff area. Ten minutes later she comes out with a horrendous looking pair of glasses and said that the glasses frame had been bent, so she tried to bend it back and it snapped, and that this frame was the only one they had that would fit the lenses. I've had to re-assemble my glasses quite a few times and have never damaged my frame (minus the stripped screw) in the process. The fact that I asked about a screw issue and had my frame bent and broken without being asked first is infuriating, especially since she takes no responsibility (to quote her) for damage to the frame being snapped, even though I had virtually no say/knowledge in the matter, and therefore, I would have to pay for a new frame, and until that frame came in, I would be stuck with the other frame until it came in two weeks from now. The frame was absolutely horrendous, which isn't a big deal except for the fact that it doesn't fit my face in the slightest and is extremely uncomfortable to wear when they aren't falling off of my face constantly, so now I virtually can't see. The only darling thing about this visit was my drive on the way to their office thinking I would have an at least half-decent experience.

Horrible and disorganized to say the least. Unfriendly front desk 45 minute minimum waits to be…read moreseen in the lobby every time. Had eyelid surgery here. First, they had my appointment for 3 months and got a call the week before that they did not do all the testing that they were supposed to do. Had to drive to another office 1.5 hours away for another rush test to support preauthorization that they failed to submit. Then, after surgery, I received no pain meds at all, wouldn't even provide Tylenol! Had to go to pharmacy directly after surgery with a handwritten prescription because they could not fax one like every other MD I have ever had ??

out of towner. problem with glasses and they fixed it on the spot. no charge. staff was very…read morefriendly and helpful

I made appointment during holiday and was rushed. Doctor was running late and tries to get you to…read morebuy marked up glasses that you can purchase online at fraction of cost. The Hilton Head location is on a busy road but staff was friendly (1 person). Overall, I prefer more selection of glasses priced better than overpriced plastic ones this office sells. If you have insurance probably not a big deal. If no insurance, head over to LensCrafters, or SAMs.