Sent in my Buffalo horn cartier frames to get prescription lenses put in. The communication throughout the process was awesome. I will continue to shop there. P.S. could have told us the Seattle store was closed read more

The other day, I finally found my reading glasses that have been missing for over a year. Unfortunately, I was missing a screw on one of the hinges so I walked around downtown to see if I can find a place to get it fixed. Luckily, I was referred here by another optical store. The sales rep that helped me was very nice and did it free of charge. I'll definitely be back not only because of the service, but they also have a nice selection of designer frames. read more

I will have to say that this store had one of the most extensive selections of frames and sunglasses. Every brand you can think of with a few exceptions. The sales representative was very patient and listened to what I was looking for. He also took note of any dislikes I mentioned after trying on a pair. However, almost every single pair of glasses he offered was in the $300-500 range. I had to specifically ask for less expensive options. If you feel like spending $700 on a pair of hand made sunglasses, this is the store for you, they do have tons of beautiful styles. Overall this is a positive shopping experience, and again, service is top notch. Although I think a lot of the same frames will cost less at a Department store. read more

This is the best eyewear store with great costumer service! Even though I'm deaf Alan has been very helpful and patient with me. Would recommend to anyone who needs a professional help getting perfect eyewear! read more

Optical Illusions - Eyewear & Opticians Near Me - Seattle, Washington

This place is amazing. I needed a screw for my sunglasses and they were so kind and accommodating. Finding the right screw for a pair of glasses can be like finding a needle in a hay stack. The woman was so nice about it (20 minutes before closing for July 4th). It's a shame I'm not in need of buying glasses because I would love to give them more business. This is clearly a business that values all customers, regardless of how large or small the sale is. Thanks again. read more

I had an entirely pleasant experience during my two visits to this place while I was on business. Alan Nishiguchi, L.D.O., was extremely patient as I tried on a countless number of pairs of eyeglasses. He really took the time and provided his opinion. I finally settled on the Tom Davies and picked them up more than a month later when I was back in Seattle on business. I will definitely return to this place for my next pair of glasses. The glasses were a bit pricey, but worth EVERY penny in my opinion. They were also able to work with me despite simply being there on business; if I didn't return for business to pick them up, they were going to ship them. read more

Overpriced and not the friendliest atmosphere. Selection of glasses can be found pretty anywhere for much cheaper in Seattle.

This is the worst customer service ever. Optical Illusions is an authorized dealer for Cartier. I went to them to have a pair Cartier frames to be repaired. It took over 8 months to receive my frames back after they were shipped to Cartier. I had personally followed up with Optical Illusions pertaining to this issue on multiple occasions. I contacted Cartier personally to have the issue resolved. Optical Illusion then charged me $220 for a polishing of the frames which I did not authorize or request. Cartier shipped new frames so there was no need to do any polishing service. Avoid this location as they are unprofessional and lack customer service. read more

My absolute favorite eyewear store in the US, hands down. I bought my first glasses there, and have probably bought 7 or so pairs their over the years. They have consistently maintained an inventory of classy, one-of-a-kind frames in the decade-plus I've shopped here. Sales people are always friendly and informative. They do tend to be on the price-y side, but if you like (and are willing/want to pay for) unique, awesome glasses - this is your ultimate destination. Look no further. read more

I bought my first pair of frames from Optical Illusions around 7 years ago. A year ago, someone whom I can not describe on Yelp due to censorship restrictions stole them out of my car. So I went back to buy a new pair. There are quite a few stores that sell mid to high-end frames but I really like these folks because they were great at picking out a frame that looks good on me. Their service really sets them apart. And they're down to earth, honest people. They'll tell someone if a frame doesn't look good on them rather than just make a quick sale (if the person is open to it). I like the Alan Mikli collection and they have one of the largest if not the largest in the area. After buying frames and lenses I went back a couple weeks later to look for sunglasses. As I said, they can really pick out a frame to complement a face and they picked out a killer pair of Maui Jims for me. The downside is that neither of these brands are inexpensive. They also carry frames at sale prices but unfortunately, we couldn't find a pair that really worked for me. So I figure that if I'm going to spend the money on quality eyewear, at least I'm buying it from good people who are customer service oriented and will be around to make any necessary adjustments and repairs in the future. Pros: Great customer service and help in selecting frames and sunglasses. Cons: I spent way more money than I initially intended to. read more

Great selection of frames, amazing service that goes far beyond expectations. My only quibble is the lenses. They arrived from Japan which took 4 weeks and I thought I just was having trouble adjusting to multifocal power - 2 years later I keep the frames and get lenses elsewhere, this time Varilux - a world of difference no longer need to keep computer glasses handy, the Varilux lens means I can see to read, to drive and far distances with total clarity. They have a great selection of frames and I think I'll continue to buy frames from them, and get the lenses elsewhere. read more

Walked in with broken Prada and walked out in five minutes with fixed Prada. Now that's what I call service:)

My husband and I have been buying glasses from Optical Illusions for at least 20 years. The personal customer service you get from Avis is incomparable! Optical Illusions has a wonderful selection of frames, reasonable prices and a quick turn-around. Best of all, Avis has excellent design taste and is very patient in helping you find the right pair of glasses to suit your face and your look. read more

I was in town for a few days and my sunglasses broke. Went by this store and they fixed them on the spot and didn't charge me-just a screw out-but still great customer service! read more

I don't write a lot of reviews. In fact, I write very few. But this one must be written, both from joy, and a very LARGE debt of gratitude. While brevity is indeed a virtue, to make the necessary point here, this review cannot be a simple "good", or in this case "great". But because I know how limited time is, and attention can be, let me begin with the end, for those of you who do not need or want the longer version. The end is this: I'm a person with a specific medical eye condition requiring eyeglass lenses made, in essence, perfectly. "Perfect" is difficult in life. And in eyeglass manufacture, it is surprisingly difficult for a lab to achieve. Because of my specific medical problem, "very good" lenses, by normal industry standards, makes it difficult for me to read. And less than good makes it impossible to read. After a decade of dealing with this, and dealing with inconsistent and often poor results (to my medically required standard of optical excellence), I have finally found ONE eyeglass shop, and one person with the expertise, and lab relationships to manage delivery of best-in-industry finished lenses. That shop is Optical Illusions, on 6th, downtown Seattle. The person is the manager, Avis Ravsten. Avis Ravsten and Optical Illusions are, between here and Los Angeles, (where I used to live), the best optician and eyeglass shop I've found. If that's all you need to know, you've got it. For those of you who want more detail, I can add this. Because of my condition, distortion in eyeglass lenses, while never a good thing for anyone, is disabling to me. You might think that all quality lenses are distortion free. This is not even close to the case. The industry allows for significant distortion as "acceptable". And I have learned that labs often manufacture lenses outside the allowed parameters. My problems with lenses have ALL come from top quality eyeglass shops, here and in Los Angeles. All use only the best brands of lenses, and SAY they use only the best labs to make them. It doesn't matter. Reality is that I have received glasses over the years which, once tested by third parties, were shown to have significant levels of distortion. After years of struggles simply to receive truly BEST available quality lenses, I met Avis Ravsten, the optician at Optical Illusions, on 6th Ave, in Seattle. Avis understood I needed lenses that were zeroed in. She owned the problem as if it were her own. To achieve the best possible outcome, she elected to have my lenses made at Capital Lab, here in Seattle. Avis enlisted the help of Jean Frieler, manager of Capital Lab. Because even minimal, normally acceptable distortion was an issue for me, Jean sought the guidance of Warren Meyer, a senior executive with VSP Labs of America, which owns Capital Lab. Warren, a very busy man, called me, and we spoke for nearly an hour on the phone. He wanted to understand everything he could about my condition, and my specific use of eyeglasses, so that he could make a judgment and recommendation as to best materials to use for my situation (eyeglass lenses can be made in many materials). And then best coatings to apply to the elected materials. I wear three different scripts, for distance, intermediate and close. Distance glasses are new for me. But I can say with certainty that so far as the other glasses are concerned, in both cases, these are simply the best lenses I have ever received. I know that to be true because I can work at my computer far longer, with much better concentration than I have been able to do in years. And now, with my latest pair of reading glasses, I can again read books, after having given up trying over a year ago. This is why I am taking the time to write all this. It is personal. I owe a significant debt of gratitude to Avis, Optical Illusions, and the good folks of Capital and VSP labs. But even if you have fine eyes, and just need 'normal' reading or distance glasses, you of course want the best. And Avis Ravsten and Optical Illusions will provide that for you, from a large selection of tasteful designer frames. Bottom line: if you want great looking frames with superior lenses, for no more than you would pay at any other reputable eyeglass shop, see Avis Ravsten at Optical Illusions. She's the best I've ever met in her profession. read more

do not trust these sites because I have given truthful (negative) feedback about this business and I have never seen my feedback offered to the public. This business, by the way, is a waste of money. . read more

If you want to wait for someone to pick out the worst possible frames for you while she unlocks them all from their little prisons, feel free to go here and waste your time and leave with nothing. Locking up the glasses just makes it less likely the customer will find what they are looking for. And if your staff can't find it, it pretty much means you're out of luck. I went to Ottica after this and their sales team picked out a handful of glasses that would look great on my face and when I tried to pick up anything I was interested in, John knew it wouldn't work before I put it on my face and he was always right. So I guess he could've locked everything up and I would've been fine. Go to Ottica instead. read more

Avis is hands down the best. What do I mean by that? She is the most accomodating and patient optician out there. I go here exclusively just because the team is so helpful. My two year old kept hijacking my glasses cloths, and the team replaced some for free. Given, I bought pretty expensive frames there. But, they could have charged me. I seriously think if you are looking for sunglasses and designer frames, this is the place to go. They even offered to fix my broken glasses. Well, at least take a look to see if they can. Again, try Avis. She's great. Alan is awesome too. SUPER SERVICE. read more

This place saved my life. I had frames with lenses I could put in from another business. I just called and asked if they could help me out. It was a wonderful experience. Thank you! read more

This place is the best I've found for eyeglasses, if you want people who know what they're doing and have a good eye for selecting frames that really look good on you. I went to four different places to look at eyewear. This one is on the pricey side, but it's definitely worth it! Most of the other places I found confusing--lots of customers and activity but also confusion about who's helping whom, and hazy answers to questions about availability, what type lens will suit what type frame. Optical illusions is professional has the widest selection of the high-end brands. read more

I purchased by first of four pairs of eye glasses from Optical Illusions, Inc. about 12 years ago and have found that customer service is impeccable. The attention to detail to ensure a perfect fit and suitable style provided by Claus is as good as it gets. It is because of the service he provides that I have been a repeat customer. When frame adjustments are required the work is done with patience to ensure that the fit is a it should be. I highly recommend them. read more

Optical Illusions provides excellent service in their convenient downtown location. I have purchased glasses from a few high-quality optical shops in Seattle but returned after several years to Optical Illusions after recently admiring a colleague's new glasses. My records were still on file, the staff was as considerate and careful as ever, and they produced a handsome new pair of glasses for me in record time. When your eyes are as lousy as mine, with a fairly tricky prescription for progressive lenses, it's a relief to get glasses that are perfectly made and look terrific too. read more

I went into Optical Illusions in December 2015 looking for frames, as well as lenses. Avis, the store manager, was able to help me right away. After asking what I had in mind, she selected about ten different frames from the stores very large selection for me to try on. As I tried them on, she was extremely knowledgeable about each pair, the color options, and which one might be the best fit for me. I ended up choosing the first pair that she had selected for me. The entire experience was fantastic from beginning to end. The glasses are high quality and the price was for reasonable for the fantastic product I received. read more

I got my glasses here a while back; and the frames (Silhouette) were great - but unfortunately, the nose bridge finally broke so I reordered only that part. When I got there today to get the bridge installed by Deborah Robinson, I noticed that both of the lenses where she installed the bridge was scratched and damaged. I brought it to her attention and basically she said she didn't do it. The damage was obviously caused by whatever tools she used to install the nose bridge. But of course she denied and denied it and tries to blame me until Alan, her coworker, stepped in and said okay we'll just replace the lenses... Only to call me back moments later and say "no I changed my mind and we will not replace the lenses unless you have evidence that your lenses weren't in that condition when you brought it here..." REALLY??? To insinuate that I go around scratching my lenses on a very specific spot (where the bridge were installed) and blame me for them is plain ludicrous. DO NOT COME HERE! They don't take ownership on their mistake, and will blame you instead! read more