I highly recommend Italy Optical in Doraville! They provide excellent customer service and truly…read morestand behind the eyewear they sell. I've been impressed by how helpful and accommodating they are, even long after a purchase. They have repaired loose screws, adjusted misaligned arms, and made sure my glasses fit properly. What I especially appreciate is that they are also willing to help with glasses that were not purchased from their store. Everyone there is friendly, professional, and genuinely willing to help. I'm very grateful for their kindness and excellent service and would definitely recommend Italy Optical to anyone looking for a great optical center.

I've been going to Italy Optical for several years now, usually returning every three years for a…read morenew eye exam and updated lenses and frames. One thing I really appreciate is that the staff has remained the same over the years -- they're always warm, professional, and welcoming. After my positive experience, I recommended this place to my parents, and they were very happy with their glasses as well. There are a few things I really like about Italy Optical. First, if you purchase lenses or frames from them, the eye exam fee is waived, which is a great benefit. Second, the quality of their lenses and frames is excellent -- I've worn mine for a long time and they've held up very well. Third, both the eye exam process and the overall service are thorough and attentive. I also noticed that my vision has been much more stable this year, which is reassuring. Although my eyesight isn't perfect, I decided to try a slightly larger frame this time -- it definitely helps balance my smaller eyes and gives me a better overall look. Overall, a consistently great experience!

Dr. Heaven and his staff are top notch. We have followed Dr…read more Heaven for approximately 20 years from many places and then established his own practice. He is very thorough and his staff is multi lingua. We highly recommend Heaven Eye Care.

Very knowledgeable Doctor. Thorough service, will definitely return. Easy appointment setup!read more

Dr. Heaven is what most of us dream we could find for our 'family doctor'. My family have been…read moreconfidently relying on Dr Heaven for eye care since 2008. His professionalism and concern for a patient's lifelong vision health is reassuring during an era in which patients are usually treated as 'units'. Jason Heaven's demeanor is friendly and caring. For difficult eye problems Dr Heaven provides referrals to Atlanta's top eye surgeons who trust him for evaluations and followup care. Dr Heaven's storefront office across from the Buford Highway Farmer's Market is anything but glamorous. But it's clean and well run by a friendly and efficient multilingual staff. If most health care providers were as skilled and caring as Jason Heaven, we'd all be healthier and happier.

Our family have been patients of Dr. Heaven for more than a decade. He is personable, experienced…read moreand knowledgeable. I appreciate the time he takes to answer questions and that he has never recommended expensive glasses or services. When the time comes that he does, I will trust that I need them. The office has a relaxed atmosphere and his staff are helpful and friendly. I definitely recommend Heaven Eye Care.

I use to use an eye care provider who for no explainable reason closed its doors and it forces me…read moreto find a new Eye care provider. I began searching for a private eye care (not a chain) that was close to my house and worried that I wouldn't be able to find one I liked. My search has now ended. This office has a friendly and professional staff, thorough exams with providers that listen and answer all of your questions. If you need an eye doctor that you can have pure confidence in this is your place.

I went to DHEC to purchase my first pair of progressive glasses. The staff that helped were…read morewonderful and helped me to pick out frames. However, the 7 day return policy is not flexible enough. When it comes to progressives, you need a few days to adjust to them. If there's a problem, one needs time to return to the store, find out that the prescription might be wrong, reschedule another ophthalmologist appt, and then return again with a new prescription. For people who work, it is not possible to miss so much work--or get another doctor's appointment so quickly--and return to fix the glasses. I spent a few hundred dollars for unwearable glasses because I work full-time and could not get back into the store with a new prescription within 7 days. I had to wait another year before I could address this due to insurance coverage. I recommend DHEC for standard glasses and the outstanding staff, but if you need progressives that might need some adjustments over time, you might want to consider a place with a more lenient policy.

My current optometrist closed her practice earlier this year, and I needed to find another one. I…read moreprocrastinated until the last few days of my VSP eligibility and did a zip code search...and found Family Eye Care. It is within walking distance of my home and it was very easy to make an appointment before my deadline. When I arrived, I was greeted by Dr. Locke herself. The practice is furnished in a minimalist theme; it is relaxing and full of light and a close view of Habersham and Roswell roads. The testing equipment is state-of-the art; it enabled Dr. Locke and her friendly optician, Anita, to properly diagnose my over-40 eyes with an improved prescription. The eyewear inventory is current; there is an even mix of upscale and midrange designers. I will definitely return!

The doctors on staff are thorough, knowledgeable, and wonderful working with children. The…read moreadministration staff is disorganized at best. I ultimately do not recommend this practice because of this. My children have been patients of this office for about 18 months now. I had a very difficult time attempting to schedule my oldest daughter's first appointment. My husband and I are both myopic, and we were seeking vision care for her due to extreme motion sickness. I was originally told she would need a referral from her pediatrician, contrary to what is advertised on the company website (appointments available starting at 6 months old, no mention of need for referral). I had to speak to three different assistants before someone would actually schedule us for a pediatric eye exam, with one even saying that she "didn't need it". I had to bring up that it is unlawful for an office administrator to give medical advice and deem my daughter's eye exam unnecessary in order for me to be taken seriously. I should have seen the writing on the wall then. Today, my middle daughter had an appointment scheduled for 9:30AM, but woke up at 7:30AM with a fever and rash congruent with Hand, Foot, & Mouth Disease. After consulting with her pediatrician, I called the practice three times beginning at 8:00AM. I attempted to leave three voicemails, but the answering service hung up on me all three times. I also left two text messages to the practice, which is another standard way to contact them. The day's new priority for my daughter was to get her to the pediatrician to get her well. At 10:00AM I was called by the office manager and told that we missed an appointment and there would be a charge of $80.00 on our account. I informed the office manager that I had been in attempt to contact the practice for hours to avoid any confusion, and that I do not consent to a charge. I have never once been charged by any facility, medical or otherwise, to have to last minute reschedule due to a rampant illness in the patient. The office manager told me the $80.00 charge would be placed on our account, and we could "discuss it being refunded at the rescheduled appointment." I once again told her I do not consent to a charge and offered an excusal note from my daughter's pediatrician. The office manager told me I signed a financial policy and claimed she did not have my credit card information in order to charge me, so my frustration was undue. We are in the Peeps Program, so the practice absolutely does have my credit card information on file. Of course I am aware of the financial policy, but there are no exceptions for illnesses and medical excusal notes are not accepted? Would they rather me bring in a child with HFM? She also told me I could have called or left text messages, and that any one of their office staff or virtual assistants could have responded. When I told her that I did both of those things, she said she couldn't guarantee that anyone would get to me and that the virtual assistants are used for taking notes in appointments only. I asked to speak to the doctor instead, and was told "she could maybe call next week". The office manager used professional words but a condescending tone, scoffed at me, told me I was having "a circular conversation", and effectively told me I was upset because my daughter is sick - not because of the runaround she gave me. Overall, the doctors have both been so kind and patient with my girls, and I have loved the experience of the care they have received there; however, the admin experience is a nightmare. They are unable to take accountability for any shortcomings and ultimately place responsibility on the patients. We are going to do what we need to do to avoid any extra nonsense charges, but we will be finding a new practice.

This place just opened recently near my house. I love it…read morealready! the people there are extremely friendly. They willing to help you find the right glasses and everything. Of course everything is brand new. I went there to get a new glasses. I also already did my eye exam at a different location and I was not satisfy with their prescription that they gave me so I told them that I want to do it again. I had Dr. Troug Turn out that I was right! She did a throughout checkup. They also can identify if I was "overworking" my eyes and surprisingly they are right! They know their stuff! I will never go anywhere except this place from now on!

Some people view eye doctor visits as a chore. But now, I can't wait to go back…read more Highly recommended! A++ customer service. The doctors are so personable,knowledgeable and sweet. The front desk staff is courteous and friendly. The decor is awesome. I highly enjoyed my experience.

Sherry was very helpful and the process to repair both of my glasses was quick. Ms. Sherry even…read moregave me a free case for one pair of my glasses.

FYI. The optometrist here is Tom Nguyen…read more This is yet another example of hole-in-the-wall gem. My Viet girlfriend introduced me to this guy and he's the best. He has an accent but he does KNOW his stuff. He's a UC-Berkeley grad that worked for Ciba Vision corporate and opened this "vision center" on his own. He's very professional and always gives a great value for people without vision insurance. Service can be a little slow especially with glasses lenses getting cut, but no one gives out free tie-you-over contacts like Tom.

First, I would like to say that I've been a customer at the Decatur location for many years now…read more And the service has, for the most part, been top-notch. A few weeks ago, I had Dr Pooja S. Patel assist me with my contact Lens exam and fitting. She was very nice, professional, and extremely patient. When you need a contact Lens exam, if you get her to assist you, you will definitely be in excellent hands. She's the best!

Part of a chain of money hungry incompetent physicians. AVOID AT ALL COSTS!! The doctors are only…read moreinterested in performing surgery and provide minimum care and guidance for pre and post operations. There are horrific!