Very nice & clean store. The optometrist was great. The optician, however, made the visit terrible. He tried to up sell me in every way possible and buy an additional pair of glasses I didn't need. My husband was able to get a refund on the second pair. When I went in to pick up my new glasses they put them on the desk and said goodbye. No fitting, no adjustments to my face, no checking to see if I could easily read small print. Poor customer service. I won't return to this location. read more

Most definitely recommend this optometrist office. Great customer service by Kayla & Cindy. I came in for an eye exam and had an amazing experience. Dr Justin answered all my concerns and gave me the best advice. Office is very clean and has many options for glasses frames. Thank you ladies and Dr Justin for making my first experience pleasant. read more

Optic Gallery Sahara - Eyewear & Opticians Near Me - Las Vegas, Nevada

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I needed a new eye doctor after moving to Nevada. I got tired of flying to Atlanta to see my doctor every year. Dr. Ng is was patient and willing to take his time to make sure my new prescription was calibrated correctly. Never felt rushed or that I was taking too much time. The office isn't so busy is so nice to get seen as soon as I walk in. The staff is very nice and the best part is when I call, I'm actually calling the office and not some central call center. I'm going to keep coming back here as long as I live in this city. read more

Dr Cheung is the best. Always attentive. Very knowledgeable. Been coming here for years and my eyesight actually got better! If u love your eyes come here. Most definitely. read more

Dr.Ng is the best! Seen him for three years now. Very attentive to his work and any concerns I may have. Highly recommended

Dr. are the best!!!! Have always loved Dr. Perez in the SW but I love this location just as much! Love their selection of Tom Ford and Tiffany. My script is mild and hubs had lasik but we also get our yearly checkups done here because the service is top notch!!!! Just got two pairs of TF glasses with blue block and a pair of beautiful TF script sunglasses here. We love this office!!!! read more

Optic Gallery Sahara - my gift pour moi - Eyewear & Opticians Near Me - Las Vegas, Nevada

I've honestly been needing some glasses for a couple of years now, and I'm glad I found a great eye doctor here at Optic Gallery. The whole process was a breeze Dr. Kah-yan is super sweet and explains everything being done. His team works efficiently and they helped me find a pair of glasses that I like and that was within my price range. I appreciate the transparency about cost and what my insurance covers. The facility is nice, clean and they have many glasses options to choose from. 100% Recommend!! read more

I had my glasses made here & everyone was so lovely and attentive. I loved the staff & the doctors! The glasses came out great. 10/10 experience! read more

Disappointed with my latest visit. I have insurance and it includes frames every other year. I wanted to order frames for work since I'm in construction and there seemed to be a disconnect with my provider and the office. I was told there was a possibility that my insurance would not cover my lenses but that maybe they would...? The representative was very nice, she was definitely doing her best. She told me that her manager would be in the following day and they'd get back to me about my inquiry and here we are nearly 3 weeks later and I called to follow up only to get the same wishy washy maybe response. Not good customer service at all, disappointed to be very honest. I'll be seeking a new optometrist next year. In the meantime, looks like I'm searching. read more

Great Service, quick and easy. Very pleasing staff and great selection of frames. Definitely coming back.

I got attended to quickly and the staff, from check in to doctor and checking out were all very courteous. The doctor (Dr. NG) was easy to trust, and did thorough work. He answered all of my questions and made me feel comfortable throughout the visit. read more

I've never seen customer service like such. These ladies go above and beyond to give you a great experience. They are super helpful and kind. The doctor doesn't stay behind! I truly enjoy going to my appointments. read more

I have been coming to this optic gallery for four years now. They are nothing short of the best, very professional, and on time with their appointments. Thank you, Optic Gallery read more

It was my first time to visit and I had come as a walk in for my daughter. They could only take one of us but it was simple enough to schedule and appointment. The staff to start was very friendly and helpful. They had warm smiles and were very patient every step of the way. The optometrist was absolutely awesome. She was very friendly and explained everything related to the eye tests as well as the information regarding the prescriptions. She was very knowledgeable. They had a great deal of eyewear to choose from and prices were decent. The only downfall was that timeframe to get the glasses. All in all I highly recommend them. It's friendly and family oriented and the staff is experienced and patient. read more

My daughters and I have come to this office for many years now and every time, it's like we are family. Always so kind and really never have to wait longer that 10 mins before getting called back. Raquel (sp) has especially been great to each and every one of us. She is very sweet and so very helpful. She remembers us no matter how long it's been that we were in office. We really adore her and feel like she is a positive and caring light in this office.. huge impact on the culture and personality of the office. She's a keeper!! read more

The overall service was outstanding. I couldn't have asked for better service. Everyone here was very friendly. Everyone was very professional. From the time you walk in till you leave you feel very comfortable. At least I did. I have already recommended this place to my friends and family. GREAT JOB EVERYONE!!!! read more

Dr. Kelli Smith and her awesome team deserves 5 stars! From the minute I walked in to the minute I walked out, I was very pleased with their service. The receptionist, to the assistant, to Dr. Smith herself; everyone made me feel like a valued customer. Came in for a super duper long overdued general eye exam. Her assistant was very thorough with me and explained what each machine does. Dr. Smith was also thorough and took her time with me on my eye exam. She was patient when I had questions. I had some specific frames I had in mind but this Optic Gallery does not carry that style. So the receptionist was kind enough to call another location and asked if they carried the brand. read more

I really like this office on Decatur I've always gone to this office only even though I live in the southwest.They do have an office close here to where I live on Tropicana and Fort Apache I believe, but I've only been to the Decatur office. I really like the staff there and,I've never had a problem so I continue to go there. read more

Great stuff and great team just some time I wish they have like new glasses cover girl like carry More brand names more selection, more variety other then that everything is good overall read more

I picked this Optometrist randomly via Zoc Doc. I could not be more pleased with my visit. The doctor is truly a compassionate woman and she's got a great staff assisting her. This is now my forever Optometrist Office. Thank you!! Thanks read more

I called this office because I was in dire need of a new eyeglass prescription and new contacts. The person I spoke with over the phone was super friendly and informed me of pricing and what was included in my insurance. That was a huge plus to me because she went above & beyond to make sure I had the information along with answering my questions. It was also impressive because I literally called 20 minutes before they closed. Usually you'll get someone over the phone with the tone of "ok hurry it up cause I'm almost outta here"...but not at this office! Day of appointment -- Checked in and though their system was down, it was smooth and simple. Carla assisted me before I saw Dr. Cheung and she was awesome. Dr. Cheung was so sweet and helpful. She really took the time to make sure I was getting the right prescription for each eye. She was also super informative of the results with my digital retina exam. My husband and daughter had an appointment later on that same day and they enjoyed the care Dr. Cheung provided as well! To me, that says a lot! read more

I really like here. All staff is friendly and polite and efficient even I didn't have an appointment. And Dr.Cheung is very kind and friendly and polite medical examination. She is knowledgeable of ophthalmology so she told me lots of great info and helpful advice also. read more

The doctor and office manager reached out to me to fix this! Thank you Optic Gallery!

I take my whole family there for years,Dr Cheung and their staff is awesome I highly recommend their place to everyone

My family has been coming here for several years, mainly due to the excellent service they have been providing throughout the years. I am especially appreciative of their fast service and ability to fit me in, in the middle of the week with no prior notice. I was in and out of the exam in less than an hour. All throughout the visit all the staff had a great attitude and were happy to help me. We need more businesses in Las Vegas to have this quality of service. I will recommend this location. read more

Quick, friendly and helpful! I recommend them to everyone. Great selection of eyewear and contact lenses.

I have been going to Optic Gallery for 8 years with my family and we are delighted to use their services and the help they give us is amazing and understanding. read more

I wasn't even seen. When I called the office to let them know I would possibly be 10minutes late due to an accident on Decatur, I was told that it's fine. But upon arrival, the receptionist promptly said, "you can't be seen today, because we are too booked. How's the 27th?" I responded with my apology regarding my arrival, but also added that I need to be examined sooner because the headaches from my squinting are becoming unbearable. All to which she stated, "So you're seeing another doctor?" Her crassness and obvious annoyance just pissed me off. When I walked in she was talking about how badly she needed to replace a rhinestone on her nail. Never going there. read more

The app says no appointment needed but when I walked in that's the first thing they ask. They were saying they were busy but the people in the back didn't have anything just talking about last night. Well I wish them luck because I know I won't be coming back hope no one else has this experience. read more

Optic Gallery Sahara - The store - Eyewear & Opticians Near Me - Las Vegas, Nevada

I am very pleased with the service I received from Dr Smith and her staff. Everyone there was very friendly and made it easy for me to feel very relax from the first visit to the 5th . It has been over 2 years since I had used contact lenses and I remembered why I stopped. The experience I had from my old Optometrist was very unsettling. It seemed very rushed; as I remembered, I stop using them 3 months after I got them since I was getting blur vision and was told this is normal. However, I finally got fitted with new contacts and it only took THREE try and guess what. No blur vision or that irritating/annoying sting I use to get. What I love most is how patient Dr Smith was and how she worked with me until I was very comfortable with my new contacts. Honestly, I have no reason to go anywhere else for my eye exam and the best part is that she has earned my family's yearly eye exam. I highly recommend others to use OPTIC GALLERY. read more

GIST: Went to this office they prescribed me glasses, then said I didn't need prescription glasses, and then didn't want to give me a refund for the glasses I bought. I went to this office because they took my insurance. The first time I came here they didn't look up my correct insurance plan and was trying to charge me a ridiculous amount when my insurance covered my whole visit including glasses. I had to tell the receptionist to double check my plan and she finally found the correct plan. The one she was trying to have me pay was my back up plan for when I was to covered under my parent. I went through my appointment my insurance covers $100 something for frames and they didn't have any frames that were in that price range so I had to pay out of pocket. Couple weeks later I received my glasses. When I told the worker i felt like the prescription was too strong she advised me to wear the glasses for a week and see if my eyes would adjust. I gave it time and I finally contacted them and went in for another appointment. I went in and the doctor said I didn't need prescription, but she said she was going to order a protective lens for my glasses. When I came to a realization that I didn't need prescription glasses I called the office to ask if I could get a refund for the glasses. The receptionist said, "Since you signed an agreement that all sales are final you can't get a refund." I explained to her that I only signed that agreement at first because at the time the doctor said I needed prescription glasses. It's a shame that the receptionist is not personable because the doctor is very friendly. The receptionist kept saying things like, "I'm just telling you what they teach me to say." Don't be a robot there are ways to handle certain situations and she failed she had no compassion at all. I don't even want to go back to pick up my glasses that I can't get refunded for because of the lack of customer service and compassion I received from the receptionist. read more

Dr. Kelly and her crew took all the time necessary to make sure that I had a GREAT experience with this whole ordeal. I would like to say that I was incredibly impressed with Dr. Kelly and the fact that she asked me not once but four times if there were any questions that I had for her! read more

Always amazing! Love all the girls there! Friendly, fast, and overall super knowledgeable. They accommodate me and have plenty of glasses to choose from. I'm there very often and always a joy to see them. Thank you girls read more

I have to say that my experience at Optic Gallery on the corner of Sahara and Decatur was a pleasant and even enjoyable experience. They were able to schedule me for an eye exam the same week I called in and were thoughtful about work and prior engagements. As I walked in to my appointment, I was greeted with a warm welcome from the receptionist. She had me fill out a short information sheet and waiver as she scanned my ID. The office is very clean and organized and the wood finish made it look refined and proper. As I waited I was able to browse through their wide variety of glasses. They had very attractive glasses that fit any shape of head. The assistant took me in the room and brought me through pre-eye exam protocol and was very efficient and streamlined with her process. Lastly, I was consulted with Dr. Cheung with my results and perscritpion. I felt much at ease and could tell that she was genuine and cared about her patients. She had me compare several perscritptions until we found one right for me. She also made sure my eyes were healthy and functioning properly. I was blessed to find such a great Dr. and wonderful staff. I plan on getting my annual eye exams here and hope this business thrives! read more

Great customer service! Lynn was awesome! She was able to help me out pick a set of nice work glasses. Additionally, she recommended the anti glare which looks to help with computer glare! read more

I'm so glad this business reached out to me to make amends. I am now getting a correct pair of my glasses with the upgrades I was willing to pay for for free. thank you so much. it's good to see that this places customer service was more than willing to make amends. I'm getting my line free scratch and glare resistant progressives for no charge. I can't thank you enough for correcting this mistake. read more

After years using same formula for my contacts lenses have to make an appointment for a new one because my eyes changes. Did my research online and call about 20 different optical offices. Vanessa at Optic Gallery was the only one to offer and talk to me about a trial pair before make decisions about my new bifocal lenses. This and the reasonable price they offer move me to make and appointment. Glad I did because when I went to the location on Decatur found a nice attention from the girls on the desk and no waiting time for my schedule appointment. After this Dr.Kelli really take care about every aspect of my concerns to clear any questions and explanations about my eyes situation. By the other side I got a great price in comparison with the service I received here and the other different optical business which I call before and not only were more expensive but they talk to me about money. What a pleasant service and great deal with this Optic Gallery keeping on mind I don't have insurance. I Higltly recommend. Jaime read more

Optic Gallery Sahara - Eyewear & Opticians Near Me - Las Vegas, Nevada

Great staff and good modern equipment. However, I was unable to find the right frames I needed for my big fat head. Good place, though.

Upon checking in girls up front were very helpful and Dr. Sandy Chung was amazing. She was able to answer all my concerns and explained everything in detailed. Never felt rushed or anything. When choosing my glasses Liz was very patient with me although I was being very picky she never rushed me and was very helpful. Love you guys keep up the great work !!! read more

Unfortunately these days it's difficult to find a healthcare facility that is clean, quick, and proficient. This place definitely has all three of these things. From the first day that I arrived there three years ago, I always felt comfortable. This comfort was made possible by the staff and providers that give quality vision care. read more