Our experience with my son was amazing !! Everyone was so helpful. Amel was also beyond knowledgeable and was helpful understanding how to help with my sons vision ! read more

They worked with me, I have some issues and they were great. Knocked out a bunch of things and were very easy and pleasant to work with. Be back for my next one. ​​​ read more

Beautiful frame selection, friendly staff. Things have definitely improved over the years. Love to see luxury frames available off strip. read more

Vision By Amel - Cartier glasses - Optometrists Near Me - Las Vegas, Nevada

I can not understand the bad reviews on this establishment. I'm going to guess the person who wrote them was the difficult one because I have been here twice for my daughter and everyone is beyond kind, helpful and courteous. The waiting area is clean and cozy with plenty of places to sit and Dr Amel is wonderful and kind. My daughter loves her. I didn't even need to go in with her to her exam because she was so comfortable. My daughter left a bookmark there on accident and they even contacted me to see if it was hers. They are holding on to it for us. Very professional and gives honest advice. Doesn't overcharge. The last place I went charged $600 for my daughter's glasses and that was with a discount. We paid half that here. Thank you for the pleasant experience! read more

The entire staff at Dr. Amel's office is amazing! You didn't have to wait forever for an appointment. Her prices are reasonable. And everyone is very friendly. I've been going here for the past 6yrs and I'll continue to. read more

Dr Youssef is very professional and warm everytime we come here we have a great experience I highly recommend Vision By Amel!

I've been coming to Amel for many years now. She is top notch! Highly recommended! Her office is beautiful and the customer service is great too. read more

The customer service was phenomenal. The exam was quick and easy. The location is very welcoming and extremely inviting. All of the staff were lovely. Would recommend them. read more

I've been a patient of Dr. Youssef for 10+ years now and I've always had the best experience in her office. From the time you walk through the door you're acknowledged by her staff with smiles and warmth. They work diligently to get you in and out in a timely manner. Dr.Youssef herself has excellent bedside manner and she's always dressed to impressed. She will take care of your eyes & all of your concerns. You won't regret coming here. read more

Great experience for my 12 yrs old. Pretty quick turnaround and staff was great. Location is perfect too

I was referred to the practice of Dr. Amel Youseff by my former eye surgeon. I found her and her practice to be very professional and efficient with state of the art equipment. Dr. Amel and her staff were very welcoming, professional and caring. They are flexible with appointments and accommodating. I was very pleased with the eye exam I received. I can trust Dr Amel and the excellent advice she gave me I will be happy to return to her practice in the future for my eye care. read more

Ripoff!!!!!!! I got charged $442 for a pair of cheap glasses and that's with $200 off. This place sucks. read more

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Just a walk in to see what kind of frames they carried. I found a pair I liked and they took the prescription from my outside doctor. I live out of state and they will ship the finished pair to my home. I was very impressed with their measuring for the lenses also. And they gave me a discount! read more

Dr. Youssef is friendly as is her staff. I feel well taken care of and confident in my eye care. I've been seeing Dr. Youssef for years.

Quick service ! Contact were delivered in few days . highly recommended. Thank you Sakinah read more

Thank you for all your help, very thorough and not along wait. You are the best. Thanknyou again.

Excellent customer service, the doctor and staff were very helpful. Planning on bringing my family back.

Got my appointment on a Saturday. Waited over 30 minutes to be seen. Glasses ready in 4 days. Weekend crew was somewhat efficient. I asked for a receipt n they didn't even give me the correct one. Had to call multiple times to get it emailed. Today picked up glasses. Mind u it was worth close to $500. Company total was 230$. That's with good insurance too eyemed. Picked up glasses and that girl just gave me glasses. Tried it on, was ok. She handed it to me. Made me sign n that's it. I asked for glasses case and she gives me a cheap cloth case. So I ask I need a harder case and more protective one. But nope. So I paid that much n I didn't even get a good case. Even a 25$ glasses even comes with a good case. So seriously is this place just cheap? Don't go there if u want good service. Never again I will go back n my family n friends will go there. read more

Dr Amel Youseff, all her staff Allyson, Kayla and Sakina were all wonderful. They were all very informative, attentive, professional and caring. The moment you walk in the door to the beautiful office, to time I left they were extremely patient with me. Very helpful especially because, I'm very picky on choosing my glasses and frankly I think you should be they are apart of your personality. Thank you again Vision By Amel you are all great and keep up the good work! read more

Dr. Youssef and the entire practice are absolutely fabulous. From start to finish, the experience was smooth, welcoming, and professional. Dr. Youssef is incredibly detailed, kind, and takes the time to truly listen and explain everything clearly. You never feel rushed, and it's obvious she genuinely cares about her patients and their eye health. I left feeling confident, well taken care of, and grateful to have found such an amazing eye doctor. Highly recommend this practice to anyone looking for excellent care! read more

fast and professional. amel is amazing and the shop and location are optimal. prices a reasonable and they always pick up the phone immediately read more

They were super friendly and quick! They also have some nice glasses and they care about their quality!

The office is absolutely gorgeous. The staff is super nice and helpful. They take most insurances I would definitely recommend this place. read more

Vision By Amel - The most beautiful office ever! The staff are very nice and so helpful. - Optometrists Near Me - Las Vegas, Nevada

I don't know what's wrong with the receptionist the one at the counter here. The clinic looks nice in a good area,the doctor and her assistant were very nice and friendly , but the receptionist... It took half an hour on hold just to make an appointment. When they finally answered, they hung up, so I had to call and wait again. When I arrived, she was looked unfriendly, I felt like she having not in a mood to talking to me but she needed to because it's her jobs and didn't smile at all, It was not that's smooth to get complete information with me. I made an appointment for an eye exam because I got glasses last year and wanted to know if my eyesight had worsened. After the exam, the receptionist didn't even give me the results after, she just told me to come back to get do the glasses and then ignored me. I had to ask for the results myself. I was shocked by the service before did the eye exam and after. She didn't smile even for a second from the moment I walked in until I left. That's fine she doesn't need to smile to me, but her attitude and her mood towards to me as a customer her service was terrible. Even though the doctor and her assistant were really nice and friendly ,but because of this receptionist the one at the counter, I won't be going back again. read more

The safe is always friendly the biggest problem is even though you have an appointment it seems your wait is quite long! 45min and still waiting I'm ready to just leave, and not reschedule. If your buying glasses they seem to be very attentive but the rest of us not so much! Just needs to be better managed! read more

I had been avoiding glasses for years and finally caved. Dr Youssef was incredibly professional and I now have glasses i absolutely love. This office utilizes state of the art technology to insure your script is perfect. I cannot imagine my day to day without them. The frames/products are higher end, and you get what you pay for. read more

Not sure what the negative reviews are about--yes, we waited about 15 minutes, which is actually quite short for any doctor's office. Amel was incredibly patient, especially considering I brought my father who doesn't speak the language well. She guided us through the exam, which was very high-tech and included a wide range of important diagnostic parameters I didn't see at other offices -She's truly kind, professional, and exceptionally patient. read more

I originally had an appointment for 3 PM with this optometrist. My Job wouldn't give me the time off to come at 3 PM so I had to come sooner that day at 10:30 AM which they accommodated it and I was very thankful for. Once I got there, the staff was very nice. I wasn't a bit of a rush because I had to go to work right after I wanted to be in and out. They sent me down and gave me a retina scan. The main or only issue I had was once the optometrist came in should a very lengthy conversation with another customer while I was stuck sitting there for almost a half an hour. I finally walked to the receptionist and asked her to inform a doctor that I needed to get to work and I couldn't wait any longer. Once I finally got in, she was very nice. Did the eye focusing exam very quickly and I was out there in about five minutes. I was mainly just upset that I had to sit there for so long when I could've been in and out of there in 15 minutes, but overall not a bad place I decided not to look at glasses or even ask about prices because I was in a rush to get back to work, but I will post more if something is wrong with that or off. Thank you. read more

Joy was more than a pleasure and very helpful. Eye exam and glasses! Thanks Joy. I'll be back for sure.

Got my eye exam done super fast and was given my prescription. They were very friendly and the store is beautiful!! It's in summerlin mall so super easy to find with lots of parking read more

I made an appointment with this practice after finding out that my usual (amazing) eye doctor did not accept my new insurance. I called first and verified that my insurance was accepted here, which they told me it was. The day of my appointment, I went to the practice and was told, after filling out all of my paperwork that my insurance wasn't accepted. Mind you, I have a very common eye insurance. I guess it was just this particular plan that is special. The ironic thing is, when I called to schedule I gave them my member ID so that they could confirm it was accepted! The practice is very cramped, with no real waiting area. There is no organization and the office staff is super condescending and unpleasant to deal with. I didn't realize at the time, but the person that was trying to make numbers that didn't add up add up was the eye doctor. She was essentially trying to tell me that by paying more as a cash pay patient I would be saving money. This doesn't make sense right? In reality me cash paying is more expensive for me and more of a profit for their practice. I agreed to do an exam because my current prescription was giving me a lot of problems. I paid almost $200; it was the single biggest waste of money I have ever spent. My "prescription" was generated with a computer. The doctor hardly confirmed it and told me it was accurate because this technology was the best. I picked out a frame in her office which would have cost me almost $900. I went to LensCrafters in fashion show (where my plan was accepted) and got a Gucci frame, Tom Ford Frame, and new polarized prescription Ray-Bans with lenses for $860 after tax! I also paid for a contact fitting. The office staff had me pay for everything before even seeing the provider. Then after my session with the provider they told me they don't have contacts to do the fitting with. So now almost 2 months later I still haven't received this contact fitting that I ALREADY paid for. To top everything off, after getting my new lenses the prescription was garbage. I went to ANOTHER provider and they told me that the prescription Amel gave me seemed like it was very out of range. I was also told my contact prescription was finalized even though I'd never gotten the fitting I paid for! I didn't even bother going back to her for a correction because her practice was that unpleasant. Don't waste your time or money here. It looks way nicer than it is. I will be fighting to get my money back. read more

Came here because of the really good deal on Groupon. They honored it and each associate was so welcoming! They were quick to see me and took their time with me. Dr. Amel was super sweet, gave me options and listened to my preferences! A lot of options with glasses too. Highly recommend. They offer a lot of stylish glasses and the location is great and easy to find. read more

Took me in right away, very helpful. Scheduled my annual exam and cleaned my current glasses! Happy to have stumbled on this place while shopping ! Right Next to Nike. read more

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High turn over leading to lack of handling/knowledge. No appreciation for customers. You will be doing the follow ups.

First of all, trusting a mall optometrist is not something I was comfortable with in the first place. The shop itself is a little uppity and overly pretentious, even by Summerlin standards. Walking in, you already know it's gonna be outrageously marked up prices. My experience here was pretty sub standard for an optometry appointment. As a new patient, customer service was ok, I filled out all the paperwork at their counter and had the usual pre-exam tests with the assistant. I didn't appreciate being talked into all the "extras" that my insurance didn't cover, very awkward. I specifically wanted both a contact lens exam AND an eyeglasses prescription, as I have been getting both for several years. When I saw the optometrist, she used an eye scan technology that is supposed to be the latest and most accurate way to gauge a prescription. I just had to trust that a 30 second scan of my eye would yield a precise result. I felt that my eyes had changed for the worse (slightly) from my current prescription, and I knew that my current contacts and glasses were not as good/clear as they could be. I expected a "stronger" prescription. She was VERY adamant that I get hard lenses rather than the soft lenses I am accustomed to. I thought that was what the prescription was for: hard lenses. I didn't have her send to the lab as her pricing was way more than usual. I had to call and get a copy of my prescription emailed to me, I did not leave the shop with a copy of it for my records. From other reviews, it sounds like that is normal practice here. Having had both (soft) contacts and glasses made at a different shop, using Amel's prescriptions, both the contacts and glasses didn't feel like they improved my vision, but were seemingly the same as my old prescription/slightly worse. Not clear and crisp, but pretty much exactly the slightly fuzzy vision I came in with hoping to improve. Very infuriating. I wound up making an appointment at another optometry office that got it right the first time, but the out of pocket cost of a 2nd appointment elsewhere and having new lenses made only a week later was disappointing. Needless to say, I won't be trusting Amel with any further eye care. If a prescription isn't accurate the first time, and I have to pay out of pocket elsewhere to get it right, something here is WRONG. Won't be back. No thank you. read more

Dr. Amel and her staff are wonderful. I have referred my whole family to her office and now we all share the same eye doctor. She has the latest and most exclusive optical technology. I recommend Vision by Amel 100%!!! read more

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I want to start by saying that Dr Amel herself is really amazing! I've been to her twice and even brought my whole family this last time. That being said, the staffing and customer service leave a lot to be desired. Even when $1500 worth of prescription glasses were ordered they didn't have the consideration to let us know that the 2 week estimate of completion was delayed. Or that the glasses had finally come in nearly a month later. On top of that, when my Grandma asked to have her glasses fitted upon pick up, she was rudely told "we already fitted you" and brushed off. And they don't fit properly. (I'm not sure if that is ageism or just poor customer service) It's unfortunate because I expected much more out of this high end eye dr. Or at least considerate customer interaction. read more

I've been waiting for my contacts for 2 months now and barely any updates of already paid. Not even the respect of notifying via email, voice-mail, and or text would have suffice. However I've been calling every other week to get updates. Very unprofessional. read more

very friendly staff, quick and they had a nice selection of glasses. The inside looks very nice as well and they were understanding of me having my baby with me :) read more

Vision By Amel - Very nice display of their selection of glasses. - Optometrists Near Me - Las Vegas, Nevada

I had no problems scheduling or getting my contact lens exam. However, I am leaving this review because the service since my exam has been very sub par. I wasn't given a prescription as I was leaving which is not a big deal. I called and was emailed a script. When I went to order contacts I was told my script was for glasses. I have since then called maybe 4-6 times and even spoken to the staff who told me they're emailing me a contact script but I have not gotten one. My messages have not been responded to. The doc was nice enough but the operation is not run well based on my experience. read more