We love our new shutters, they look great and seem like very good quality. Steven L. the owner gave us a well priced deal. He was very professional. We got our shutters installed before New Year. Installation was earlier than expected. We are impressed and very satisfied with the outcome of our shutters, looks great. It was installed by this amazing and knowledgeble guy John. There is nothing to complain about from start to finish. We will highly recommend Onyx to our friends and family. read more

We need to install shutter for 20+ windows. My friends referred this company to us. They came to measure our windows and installed about 2+ weeks later. Great value, great service and excellent quality! We are very happy with the outcome! Would recommend to friend and family. read more

Onyx Shutters - John is very detailed-oriented - Shades & Blinds Near Me - Walnut, California

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Everything you expect out of customer service, installation, and end-to-end process - you can find here! This was our first job with them - highly recommend to friends & family! QUOTE: We had been looking to get shades/shutters installed and contacted SEVERAL different vendors to get quotes (either via phone, email, or Yelp). We contacted Onyx Shutters via Yelp and received a really quick response! MEASURE & SAMPLE: Soon after, we scheduled time for them to take measurements and show us live samples of the shades/shutters so we can decide on color, material, placement, etc. No surprises along the way and we knew exactly what we were getting! We had initially thought about getting faux wood blinds, but they talked through the pros/cons and also showed us zebra shades (that we had initially thought wouldn't look nice). Luckily, they have sample swatches that we could hold up to our windows, so we can visualize what it might look like with the color and opacity. PRICING: Out of all the places we looked at, Onyx was the MOST competitive when it came to pricing. Hands down. SERVICE: Along with the professional service and timely responses, they put me at ease every step of the way. All follow-up communication confirming and following our order was done via email (which I prefer because there is often a case of playing phone tag). INSTALLATION: Timing for the material was fair given all the ships stuck at the port! John came to install our shades, arrived on time, and was SO quick! Very professional, showed us our windows are actually slightly crooked with the leveler during installation and how the shutters would line up with the frame. Answered all my questions during installation, did a seamless job, cleaned up (took all the cardboard and bubble wrap with him), and even gave me some extra screws and touch up paint for the shutters! Total install took 2.5 hours (they initially estimated 3 hours). Wonderful job and we are so happy with the final product! THANK YOU! read more

Onyx Shutters - Zebra Shades - Shades & Blinds Near Me - Walnut, California

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We used ONYX to install our vinyl shutters in our new home. We had quotes from several companies and Onyx offered the most competitive rate. I was actually leaning toward another vendor who costed more but ended up choosing Onyx because they seemed to have more attention to detail. The gentleman from ONYX who came to measure noticed that one of our windows was more shallow than our other windows and recommended that we install on the outside of the window frame since the shutters wouldn't fit properly if we had it inset. The other companies that came didn't even mention that discrepancy. When I called my first choice vendor to ask about the shallow window, he seemed surprised that it was shallow and asked me to send him pictures of the window with measurements. Unfortunately he didn't have the option to install on top of the frame. Although he said that they should fit, I was nervous that it wouldn't, so decided to go with ONYX. The installation was quick and end results look great! I loved how they came out! Highly recommend this company! read more

Onyx Shutters - Our new vinyl shutters! - Shades & Blinds Near Me - Walnut, California

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YES! Our house is going through a major remodel and I wish every vendor is as professional and efficient as Onyx Shutters! We wanted zebra/alternating banded shades for our new home and I've had at least 5 quotes from other vendors ranging from $3000-$9000 ($9000 for window shades, whhhhaaattt). We had a tight budget and was pretty bummed that we wouldn't be able get the blinds that we want...then enter Onyx Shutters! Make an appointment was super easy, and Raymond and Alicia arrived on time and were friendly and professional. Raymond took measurements while Alicia gave me design ideas. Yes, design ideas! There are so many colors and styles out there, it was hard and all of the other vendors were like "well, it's whatever you like", and I have no idea what I like! Alicia took a look at the wall colors, the floor colors, and quickly made suggestions on the color and style for the living areas and the bedrooms (room darkening). They were super patient and worked with us on a combination that worked with our budget. We made a deposit simply by sending a photo of our check and about 3 weeks later, the shades are here! The installation was just as seamless; John came and installed 11 blinds in less than an hour and a half. Let me say, our shades are AMAZING! They look so beautiful and stylish with great quality, and we just love them. It's the best looking thing right now in our house, even our contractors says so. We are so happy with Onyx Shutters; I'll be referring all of my friends and family to them for their window treatment needs! read more

Onyx Shutters - Love love looooove our zebra shades!!! So beautiful and stylish with great quality! - Shades & Blinds Near Me - Walnut, California

Raymond came by and brought many different samples and framing styles. He's clearly very knowledgeable on shutters. Helped guide me through choosing louvre sizes, benefits/ disadvantages of the different styles. Shutters were installed by John after they were made to order. He was very professional and skilled. Really happy with my new shutters. Thank you! read more

Onyx Shutters - Shutters - Shades & Blinds Near Me - Walnut, California

We are repeat customers of ONYX shutters! We've had custom arch shutters installed for our house and most recently, we had dual roller shades done in our bedrooms. The dual roller shades have a blackout shade and a light filtering shade. Our bedrooms are so dark now for bedtime! It's exactly what we wanted and during the day, our windows look so modern. Raymond has helped us both times and he is so nice, thoughtful, and honest with his assessments. John did the installation and is quick and efficient. We highly recommend ONYX and hope to use them again in the future! read more

Do not purchase anything from here unless you work for a shutters place. Does that make any sense? No. The reason is because they will order for you without clearly listening and going over things with you... and then expect you to pay for things you did not want. We encountered many issues when the installer came to install our shutters. Measurements were wrong, causing them to reorder the shutters, materials weren't available because they claimed all materials should be included but once the installer came, he saw that he needed certain parts to install the shutters.. something he had addressed to them but they blew him off because they said "everything is already included". Lastly, shutters were ordered that we clearly DID NOT want. When the installer came to the house, he was perplexed as he walked into the house, surveyed the area, walked back to the truck, and repeat. He did this twice. Seeing this, I inquired and he said he will show me. He pulled out a large shutter and said this was for the living room windows. Once I saw it, I knew there was a mistake. We ordered a 2 door opening shutters for these large windows. But the shutter they gave us only had one door. The installer thought it was a mistake since it was a large window and a one door shutter does not make any sense. I told him we ordered 2 door shutters Bc it's a big window and would make the most sense. The installer proceeded to install the other windows while I tried to call Raymond, from Onyx, to clear up the issue. I called him multiple times and he did don't answer. The installer did the same and no answer. I finally got an answer after while and he said he would call me back in one hour. 2 hours passed and nothing. I called back again and again. Finally he answers and states those are what we ordered and it's not their mistake. So we have to take them. I did not understand why we would have to keep something we did not order. My husband then speaks to him. Raymond proceeds to tell my husband that he convinced my husband to get the one large door shutter for the large living room windows, completely lying to both of us. We were really upset and tried to make him understand that we did not order that. Raymond declares that we did and he is unwilling to change it. He says we have to pay an extra fee for the windows to be made. Now, tell me who is willing to pay extra for a mistake they didn't make, where the contractor ordered based on what they wanted. We looked over the contract and it does not clearly show what we ordered. The contract has codes and lettering that is only clearly understood by someone who works with them. We told him we will not pay for something we didn't order, but we will pay for the others. He continued to refuse to work with us and threatened to take us to collections. Great business right?! Instead of working with us to fix a mistake that he made, he threatens collection. I guess that's one way to try to solve his mistakes. But it does not make for good business. I hope you learn through our experience. To top it off, since everything is backed up on the docks. It took 6+ weeks to get everything. So for the mistakes that he did claim to fix, we are forced To wait another 6+ weeks for that to get here. Never buying from them again! read more

My husband and I recently bought a home and we were looking to install some shutters. We called several companies and received quotes, but as soon as I spoke with Raymond I knew Onyx Shutters was the company we were going with. Raymond was so clear and detailed when he walked me through the process, I knew exactly what i was getting (there were so many different options!). On the day of installation Raymond and John came through again! I had a couple of windows that had a pole which were obstructing the shutter frame from being placed, but they quickly problem solved and were able to install them anyways. I couldn't be happier with the results, I get so many compliments! If you are looking to install shutters, I highly recommend them. read more

Onyx Shutters - Corner window - Shades & Blinds Near Me - Walnut, California

Great working with Raymond. Blinds came out great and very easy to work with. Pricing was reasonable and everything came in quickly despite the delays and shortages at the moment. read more

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We worked with Raymond for 11 windows. We did pleated zebra shades for our living area and blackout shades for the bedrooms, and everything looked great! Raymond was very responsive and good at updating us on when the shades would be ready. Price was also pretty good as we asked around for quotes. Will definitely recommend! read more

We are so in love with our shutters and combi shades!! We want to thank Onyx Shutters for doing such an amazing job! Raymond came out to our home for a free home consultation and is very friendly and knowledgeable! It was very pleasing to know that and he was capable of answering all questions I had. I'm very impressed and fully satisfied with the outcome of our products! John, our installer for the shutters and combi shades was friendly and did a fantastic job!!! The communication through the whole process went smooth and that is a plus when it comes to customer service! I can keep going on and on but definitely if you're looking for shutters and combi shades or whatever it may be for your home to upgrade... Onyx Shutters is the place to get it from! Thank you again for everything! We greatly appreciate it! read more

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ONYX Shutters is a great company to work with. Raymond (sales) and John (the installer) both provided excellent service. Raymond came to our home and explained all the different options to us in a professional manner. Due to logistical issues, we did have to wait several weeks for our shutters. Once they arrived, Raymond came and installed all of our shutters in quick and clean manner. We are so happy with the overall process and our beautiful shutters! read more

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It is the third time get the window shades and wood shutters from them. Nice products and nice staffs! read more

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AMAZING SERVICE, RESPONSE, FLEXIBILITY, JUST FANTASTIC. Just finished getting shutters for the entire house and it looks amazing! From the start to finish, there is nothing to complain about! Raymond was my sales person as well as my one stop shop for any questions I had regarding the shutters. He explained in details about the process as well as all the options Onyx had to offer. Helped me select and decided shutters and which way the shutters should open. THANKS RAYMOND! Install day: Install person, John, arrived by HIMSELF on time! I was thinking this will take forever since he was by himself but boy was I wrong. He was finished with everything before the installation timeframe that Raymond had given! Not only was the install cleanly done, he cleaned up after himself and even help me move furniture! P.S. He had a mask on the entire time he was inside and outside the house. Only time I saw him take his mask off was when he was leaving in his Van! I am now a forever Onyx customer going forward! Thank you team! read more

We LOVE our shutters. We had a referral from our friend and they do not disappoint. They were very prompt, resourceful, and affordable. The whole installation process was also done very quickly! I would definitely recommend! read more

Onyx Shutters - Shades & Blinds Near Me - Walnut, California

Excellent and fast service. Staff is very responsive and on time. Delivered excellent product as promised. Installation was painless and fast. Highly recommend their service to family and friends. read more

Onyx Shutters - Shades & Blinds Near Me - Walnut, California

It was a pleasure to work with Raymond. He's professional and responsive. We are very happy with the entire process from the product presentation to the installation. read more

We love our shutters so much! The process has been so smooth. The communication is GREAT and very professional. We are recommending them to my sister & other family members. If you've been thinking about getting shutters, do it with ONYX! read more

Onyx Shutters - Shades & Blinds Near Me - Walnut, California

Raymond was responsive, professional and very pleasant to work with. He came to our home to quote, to show samples, to get measurements and to give quotation. Installation was earlier than expected. John was very polite, pleasant and installation was seamless and clean. Highly recommend Onyx Shutters! read more

We went with Onyx Shutters after reaching out to a few places for quotes. They provided the best prices and were very friendly and communicative with us through the whole process. Our installation date ended up getting pushed by a week due to the shipment getting stuck at the ports, but the team kept us updated the entire time. The quality of the shutters themselves are fantastic and the installation was quick. Highly recommend! read more

We are so happy and pleased with the outcome of our shutters!! ONYX Shutters is a company that exemplifies professionalism, efficiency, and great quality! Would highly recommend to anyone looking to improve the aesthetic of their home...and at a great price! read more

If you ever needed any window treatments, ONYX Shutters is the place to go. The owner, Steven is very knowledgeable, professional, and responsive. I sent out four quote requests thru Yelp, Steven replied me within a minute. I live in Irvine, ONYX is located in the City of Industry, but the distance doesn't matter to this company. Within two days, they already had someone here to do the measurements. ONXY did the wood shutters for us many years ago, this time is for screen doors. ONXY not only has the most competitive price among the companies I reached out to, but also provides quality products with outstanding customer service. I am a returning customer and speaking from experience. read more

One must extremely impress (or upset) me to leave a review as detailed as this. If you make it to the end of my review, I hope that my story resonates well with your expectations and that your potential (or past) experience reflects similarly to my own. My criteria for rating my experience are as follows: product quality, schedule adherence, process, customer service, and budget. _____________ TLDR: Product quality - Sturdy, solid wood design with great finish. Vinyl option for rooms with high humidity. Schedule adherence - Long lead time but was understandable gauging where it's made and the size of my order. Overall, worth the wait. Your mileage may vary! Process - Seamless. Order/communication/payment can all be accomplished digitally with great turnaround times. Customer service - Great attention to detail, outstanding product knowledge, respectful, empathetic Budget - Extremely competitive, willing to work with your budget (within reason). Absolutely mind-blowing how well these products are priced compared to their competitors. _____________ MY EXPERIENCE: Raymond arrived punctually and was very friendly and respectful not just in his speech, but also the non-invasive manner to inquire how he should proceed into my home (for those who don't want shoes inside the home). I immediately felt good vibes and was open to hear what they had to offer. Talk about good first impressions! A couple of the things that stood out to me was his exceptional levels of diligence and his understanding of looks-to-feel relationship respective to a targeted room. Let me give you an example. When measuring my windows, Raymond measured each quartile of every window to not just to determine its width and height, but also determine how geometrically sound they were to ensure proper manufacturability and installation would be seamless - as he understood not all windows are created equal. I must say, I learned something new about my home that day and ensured that well-made shutters is one investment I won't regret in the long run. The estimating process took about an hour and I received a detailed quote of my initial order first thing the following morning. However, I was a tiny bit skeptical and wanted to see their products on a larger scale and to also inquire some of their other products, just to make sure this is the right decision for me and my family. In the coming days, Bianca was my focal point if or whenever I had questions regarding my order or even needed to make a change. A few days after my free estimate, my wife and I scheduled a visit to Onyx's showroom to get some fresh perspective of their products and to inquire the automated roller shades for my sliding glass door. Again, at first impressions, Bianca can easily be classified as an exemplary liaison with tremendous people skill - demonstrating both product knowledge and empathy that we, the customer, are investing into our home and constantly reassured us that we should feel comfortable with their product and process. Within our discussions, Bianca was able to confidently answer our questions regarding to product quality, manufacturing lead time of both the shutters and roller shades, installation process and duration, payment plan, and warranty & post installation services. Quick, painless, and very efficient use of time for both parties. On the day of installation, I was again greeted with the familiar sense of kindness and respect Onyx's reputation consistently holds. John, the installer, was very calculated and extremely efficient with time and energy spent. After a quick 5-minute walkthrough of the home, it was clear he has optimized his route and knew exactly how John spend every minute of his installation plan. During the installation, John had no problems being interrupted and was quick to address any concerns I had or even to simply accommodate any extra attention to the installed part to ensure that the product is fully functional and aesthetically sound. Through it all, as promised, John was in and out of my driveway between 9:00am and 4:50pm. Truly amazing occurrence and undoubtedly one of the best displays of labor to skill ratio in this industry. What an amazing asset he is to Onyx Shutters. I spent the next 30 minutes marveling in his work and found no further faults post installation: No loose louvers, no cracked frames, no noticeable chips/cracks to the paint, and most importantly, no damages to the walls surrounding the shutters/roller shades. Absolutely flawless! The one and only (minor) downside I would have to reemphasize would be the long lead time, as the products were manufactured out of the country; especially for the size of my order. But please take my word for it when I say it is absolutely worth the wait! It was truly a wonderful experience and I highly recommend them for anyone looking to upgrade their home interior. Please continue to uphold these strong values and truly hope to do business again in the future! read more

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Onyx Shutters did an amazing job with our window shutters! From the measurements, to the service, to the craftsmanship, Onyx shutters delivered 100% and more. The shutters are absolutely beautiful and the installing process was incredibly professional. Our family loves the design and I would recommend their service to anyone! read more

Onyx Shutters - Before - Shades & Blinds Near Me - Walnut, California

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I don't usually write reviews unless the service is either exceptional or terrible. My experience doing business with Onyx Shutters has truly been enjoyable. I purchased 15 roller shades with them and Raymond was the company rep who helped me through the process. Raymond is one of the BEST people I have done business with. Unlike most sales reps who are just there to push their products and earn money, Raymond truly thinks for his clients interests. Initially, I was wanting to get Hunter Douglas shades but after talking to me about my design choices, budget, product quality, production wait time etc, Raymond recommended another brand that better suited my needs in many ways. These shades are just as beautiful yet 40% cheaper and had a much shorter wait time! In addition, their price is also the best among the 4 window treatment companies I compared. Raymond is extremely responsive, professional, and responsible. He always responded to my text messages very promptly and was always patient in answering every question I had (I had a lot of them). One time he even came out to my house ON HIS DAY OFF just so he can get the most accurate measurement of ONE window! His level of professionalism is unparalleled!! At that time, I knew I couldn't go wrong working with him and his company. After the shades were installed, I found a slight issue with one of the shades. Upon notifying Onyx this issue, they immediately offered to replace the part with no questions asked. It was truly a pleasure working with Onyx Shutters and Raymond. I can not say enough good things about them and I would HIGHLY HIGHLY recommend them to anyone. I will definitely buy from them again when I'm ready to replace shades on my other windows! read more

Known this company for more than 3 years and my very first home, the owner Steven was kind to help us with customization cordless blind. He also gave us a best quote with excellent price ( installation included ). Now purchasing my 2nd home, Raymond helped us with excellent service and again they done a superb job. From ordering, timeframe on my blinds arrival, and 11/17 the installer came and fully installed our new home blinds. Highly recommend their professionalism and how they treat new and repeat client. read more

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ONYX was great from the start of a quote, best pricing, and to installation. Raymond was great and very easy going, which made us feel comfortable to talk with. Jon is the one who installed our zebra shades and he was so quick and professional. I definitely would recommend them and plan to use them in the future. read more

I decided to explore Onyx Windows for our window covering project because of all the great reviews I'd read and I wasn't disappointed! Ray turned up to our house and spent time talking through our ideas and plans for each of the rooms - he was knowledgable, patient, friendly and very helpful in answering all my questions. There was a lot more to think about with new shutters than I thought, but he went through all the options with me and I appreciated his opinion on what would work/look best as well. We were getting new windows before the shutters and wanted to make sure this wouldn't been an issue - Ray worked with our window guy to ensure everyone was on the same page and we wouldn't have any problems installing the shutters with the new windows. He came back a second time to do final measurements and discuss the final sale with my husband as well. The lead time for the shutters was a little longer than expected, but Ray kept in touch during the wait time. On the day of installation, John came out to install the shutters and did a great job - it was a big project but he worked efficiently throughout the house. The quality of the shutters are great. We looked at other window covering options and other vendors, but were very pleased with the price and product Onyx Shutters provided - plus the excellent level of customer service. I would strongly recommend them if you are looking for shutters! read more

They did an excellent job. They are very professional, arrived promptly on time, performed all work as promised. Prices are reasonable for these high quality shutters! They had a large selection to choose from. Ordering was easy and they kept in contact and arranged delivery and installation. read more

Just finished one project with ONYX shutters. They are very responsive, honest and the most importantly transparent about what you expected during pandemic time in terms of delay and price hike etc. overall had a great experience with them. Would highly recommend them. read more

I was in the market to switch out my old blinds in my kitchen for new shutters. I was on Yelp and Onyx actually found me first by sending me a message. They asked me general questions and asked if Raymond can come out and give me an estimate the next day. The completion time was 8-10 weeks, but the job was completed in 8 weeks. The whole experience was smooth and straightforward. I am going to recommend these guys to my friends and family moving forward. My kitchen looks much better! read more

Super happy with our shutters and zebra shades! Straightforward & honest. We found ONYX on Yelp and are so happy we went with them. We received multiple quotes but felt the most comfortable with ONYX due to our initial consult with Raymond. Raymond was very informative and patient. We had so many questions and kept changing our mind on shutters vs shades and Raymond was helpful the entire way. We ended up pushing back our install multiple times due to our remodel and they were so flexible. Install went smoothly and Raymond was sure to check in with us afterwards to make sure there weren't any issues. Overall, would highly recommend using them! read more

A great company with responsive employees. My plantation shutters are beautiful, the price was very fair and everyone at Onyx was easy to work with. read more

Onyx shutters delivers in all aspects a customer requires. Response time from quote request to setting up quote was same day. Gentleman that went to quote was in time, professional, and knowledgeable in answering questions. Pricing was provided same day as quote. Proceeded with order, lead time for shutters was met. Delivery was scheduled, installer was on time, product was flawless, no damage. He was done sooner than estimated time for job. I highly recommend ONYX to anyone interested in a great product and awesome service. read more

Onyx Shutters - a few areas of home, we did the whole house!!! - Shades & Blinds Near Me - Walnut, California

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I am impressed with Onyx Shutters' service, and am pleased with the final products. It was a smooth and effortless process from beginning to the end. I was contacted shortly after I reached out to them on Yelp. Our sales rep, Raymond, handled our project with passion and care. He showed us all the options and explained everything in detail so there's no misunderstanding after the installation. Shutters were made ready to be installed as promised, and we're very pleased with the outcome. I would recommend Onyx Shutters to anyone who's looking to update their window covering! read more

Job well done, from the home visit of estimate to the delivery and installation services were wonderful... very satisfied with the Shutters. I did my living room and bedroom and the rooms look gorgeous. Thank you Raymond for all the information of the different styles, colors of shutters to choose and John for a job well done with the installation very professional. Highly Recommend. read more

The sales team member Raymond was terrific to work with. From bringing sample shades to my house and measuring all the windows accurately to providing advice on which would work best for my needs, service was great. John the installer was prompt, detailed and fast. I love my shades (motorized - LOVE!). Would definitely recommend to anyone who's looking to get shades or shutters for their home or business. read more

Onyx Shutters - Shades & Blinds Near Me - Walnut, California

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Quite impressed with all aspects of Onyx Shutters. My family and I were renovating our home. We were looking at our options on how to provide privacy for ourselves and add some eye-catching appeal to the home. We received quotes from other vendors but ultimately decided to go with Onyx Shutters. We were not disappointed. From start to finish, Raymond guided us through his companies offerings. He provided us with detailed information and his own recommendations on how best to take care of our window needs. We visited their showroom as well. In the end, though it turned out the other vendor would be cheaper, we chose Raymond and his crew due to the excellent service, salesmanship and his attention to customer satisfaction. The finished product took 6 weeks to complete, and we were promptly contacted for a date to install the shutters. With exception to one window, all the others were beautiful, high quality pieces. These were all installed without an issue. Our last window did take an additional 6 weeks to correct, but since it wasn't a heavily used window, we weren't in any rush. Overall we've received quite a few compliments on the look of the shutters. The finish is great, and our family is very happy and love the final product. With exception to the turnaround time to custom make these shutters and ship them, I really have no complaints. Highly recommended, customer service is great, finish product is amazing. They're not the cheapest option but you definitely get what you pay for. Well worth the investment in my opinion. Thank you Onyx Shutters. read more

The shutters and services are all great. Also the installation person John is so nice and did the great job. I really appreciate it! I will recommend this shutter company to my friends! read more