We purchased these blinds back on Monday, June 22nd and was told that the blinds would be ready in 2 weeks. We purchased 2 sets of blinds for about $442. One for our bathroom (mildew resistant) and one for our computer room. They're small windows. These type of blinders are not very hard to get a hold of especially since that is what they work on. However, since that conversation we keep getting pushed back because they are busy working on a different job or they say the product has not come in. In fact, I've had to keep texting and calling them to find out the delays. This is unprofessional! Not happy. Today they installed the blinds. Yesterday they tried to install the blinds but they never called me back so I left and as soon as I left to the gym the installers came by my house. I asked Victor why he didn't call me back. He said he had to make sure the product was there. A phone call would've been nice. Since this was just installed today and in your response to Victor The windows are not been properly installed. The blinds are supposed to have a cord/string that pulls up the blinds. However, there is no cord or string so there is no way to move the blinds/down. In fact my blinds are stuck without the cord/string. Victor I want my money back. Victor that is not true! We asked you about getting a cord/string earlier. In fact you have installed for me in the past and have put cords or strings for my blinds. I have them in my daughter's rooms and in our bedroom. However, after this dilemma Im never going to work with you again. read more

The Vertical Factory on Wheels - Missing the cord string to make the blinds go up or down. - Shades & Blinds Near Me - West Covina, California

I'm very happy with my shutters from The Vertical Factory on Wheels. The quality is beautiful and the installation was professional and done with great attention to detail. I highly recommend them read more

I had a large project and The Vertical Factory was very helpful and gave me exactly what I needed. I did some bidding and they quoted me the best price out of three other companies. They were on time with deliverables and service. I would recommend them to everyone. Made my life so much easier with their quality of service. They went above and beyond for me. read more

Great service, great product. Levi was accurate with his quote and timeframe. Nice presentation and execution, will recommended for shutters. read more

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Super cool modern version of verticals that look like drapes and are machine washable...what?!?! Absolutely beautiful. Very happy with my purchase! read more

In a nutshell, stay away from this company. They are unprofessional, make promises they don't keep, but worst of all they are dishonest. I will definitely not use this company again. They have taken over 1 year of my time feeding me their BS of delays from the manufacturer back East and inaccurate measurements, broken shutters delivered. This happens 3 times now. today after installing (3rd attempt) my replacements, the installer apparently broken 2 of the shutters, so he thought it was ok to just put up my 2 old ones on one of my windows (same color) without consulting me. He actually ignored the fact I busted him by texting upon his departure and demanding he bring me the new ones i paid for and that he took. This was his response to being found out: "I'm very sorry mam, we will reorder the two, it will take 2-3 weeks. We'll call you when it's ready." read more

Great service from initial consultation and estimate to the installation and completion of work. The entire process went smoothly and the order was installed before the estimated completion date. Levi, my sales rep, was courteous and very knowledgeable. Levi kept me updated all throughout the entire process. I highly recommend this company and am very pleased with the quality of the sunshades. read more

The Vertical Factory on Wheels - Shades & Blinds Near Me - West Covina, California

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Both my uncle and dad had their shutters done by these guys a few years ago so I decided to go with them since they carried rod-less/hidden tilt shutters. We got a quote for shutters for my dining room back in October, was told there would be a lead time of at least 8-9 weeks and finally got them up the first week of January. The installer came as scheduled and finished the job in about 1.5 hours including clean-up. Everything looked great until my bro later came by to inspect and noted that they didn't install it the way he had requested (to be able to open the window just by opening one panel instead of opening both). It was an easy fix though. One quick phone call and someone was sent out days later to switch the panels. I'm really happy with how they look and am glad to be able to ditch the green garden rod and sheer curtains I've been using for the past year and a half! read more

The Vertical Factory on Wheels - Norman shutters - Shades & Blinds Near Me - West Covina, California

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I went to high school with Victor and have been getting shades/blinds from him since he was a 1 man 1 truck company. In 30+ years we have got window coverings 3 times. The bad reviews are bothering me. Victor is coming out today for 3 windows, I gave no notice just phoned at 11 and Victor will be here at 3. Let's see how it goes with last minute coverings he makes on his truck and hangs same day. I will update review when they are hung. And Victor and I are not friends, we went to the same high school, and he has done my window coverings for 30+ years only. I am not bias and will be honest in my review. read more

I have used The Vertical Factory for about 25 years. Over the years I have purchased horizontal as well as vertical blinds for 2 townhouses and 1 home. I have always been pleased with their prices, promptness and quality. I've purchased plain, decorative, vinyl and faux wood for windows and sliding glass doors. Recently I wanted to match a blind with a raised pattern that was over 10 years old. Victor quickly found the identical design and made my blind within a couple of days. read more

My experience with The Vertical Factory was pleasant and successful! I came across this shop after several failed attempts to get what I really wanted. I dealt with Victor who I found to be reliable, honest, forthcoming and trustworthy. Eventually I interacted with Levi and Junior who handled the installation along with his dad. I finally got exactly what I wanted and I'm very happy and satisfied and will continue to work with this shop based on this experience. It's a solid business who strives to deliver. Thanks Victor and team!! read more

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Received the best professional customer service!! Courteous, reliable, trustworthy, quality and affordability is what comes to mind during my experience. Love my new shutters! They have exceeded my Expectations! Returning customer! Order submitted for the next two rooms!! :) Thank you very much! read more

The Vertical Factory on Wheels - Shutters!! - Shades & Blinds Near Me - West Covina, California

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The dishonest one is you. I'm not saying that ALL of the work you do is bad however, my project had issues. Really Victor!?,"pull them apart myself"‍, you sound so sure, you must have seen me do that, "all of the windows are crooked"?‍‍. Victor, for you to say that, is absolutely ridiculous. The shades were coming undone on there own and you know it. The employee you sent to my home to retrieve them said, "not enough glue was put on the seam". Also, not all of the shades were crooked, just the one you re-did which is now even, so It obviously was not the wall nor window that were crooked. You just don't want to acknowledge you rushed on my job causing bad results, you resort to blame me. You rushed on my job and that is the truth. You probably were counting on that I wouldn't notice nor that I would require you to fix the issues. You are the dishonest one and a liar at that. YOU came out to measure on 8/18. You had stated the install would be for the following week but, you called me the following day and said the install would be on 8/20. Your son Levi came to install on Saturday 8/20 (the day I was cleaning up after him). After that, you returned once to my home which is the day you and my husband had the "discussion" about the so called "crooked window". After that, it was the gentleman whom you employ that came back out to finish the job. You nor Levi never came back nor called me. You only texted me to pay the balance after the last install. Victor, you had to fix the issues with the shades because there was a balance due and since you realized I was not going to accept the rushed job you did you had no choice but to fix it. By the way, when your employee came back out to reinstall, he and I noticed that on a couple of the shades the pull chain mechanism would get stuck when pulled, he said that maybe with use they would get smoother but no, they are still the same. Like I said in my first review, I had no problem hiring you and paying your fee, (which you never returned my $25.00). In my case, it is not about me being difficult, it was about YOU fixing the shades and doing the right thing. Here are pics of your estimate were it clearly shows a balance due of $325.00 not the $350.00 as in the text you sent. Who is the dishonest one? read more

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All around the best choice for shutters and blinds. Great family business. That takes care of their customers. read more

The Vertical Factory on Wheels - Shades & Blinds Near Me - West Covina, California

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Had my shutters installed in a timely manner. However, the only problem was that the installation was done too fast that minor things were missed like one of the magnets was not aligned properly. Levi was a great person to work with. He was in complete communication with me through the process. The Norman shutters look amazing in my living room and kitchen. Looking forward to continue our business with vertical factory and recommending them to others. read more

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I never have a problem when I do business here. Very polite and professional!! Quality of work speaks for itself!!

So if you have an odd shape window, or some sort of an unusual request, special needs or high end request, then maybe this place is for you. Vertical factory has a small office with a small show room, showing samples of all kinds of blinds and window coverings. Storage and work area back towards the rear. Whether you install yourself, or use them, they are here to help with all your mini blind needs, from parts to repair, custom sized blinds, to installations. Whatever your choice, they are here to assist you. Used them before to custom fit, and install an entire house, and was happy with the job they did. Today, the Owner helped me with a problem with a bracket. I won't have a problem with using them again, in the future. Owner is really nice, friendly and helpful . 4 stars for this place. read more

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I had the pleasure of meeting Levi at The Vertical Factory. Levi was very pleasant and professional. He quoted me for my pull down sunshades and helped me choose the perfect color for my space. The installation was offered next day. He must have finished in less than 15 minutes and he aligned everything perfectly. My room is much more private, much cooler and the light in the room is a lot more controlable. I would highly recommend this business. read more

The Vertical Factory on Wheels - Shades & Blinds Near Me - West Covina, California

I had my shutter installed in my bedroom today. Ramon was very nice, courteous, and professional. It came out really nice. I had use this place 6 years ago to have my shutters installed and decided to come back to them to have my shutter installed in my bedroom. I had no issue with this company. Victor the owner was very nice. So, if you ever need new shutter and blinds this is the place. I also referred my brother to Victor and he was very happy with his new shutters at his house. I will definitely come back again if I need anything else. Thank You! Kathy read more

Our home has been transformed. We are grateful to Victor for a great selection, a good product, competitive pricing and top-notch service. The consultation was comprehensive but pressure-free. Unlike others he did not try to sell his shutters and blinds by disparaging competitors. He brought plenty of color samples and literature about the Norman shutters, which we chose. He measured all of our windows accurately and made sound suggestions. Our blinds arrived first and Oscar promptly installed him. He did it quickly and efficiently and left everything neat and clean. The shutters arrived a week earlier than expected. Yay! This time Oscar came back with a coworker and they both made quick work of a big job:10 windows and a sliding door! We are pleased all around. This is after getting three other bids, and one place that didn't even call back. This is your go-to for blinds and shutters. read more

The Vertical Factory on Wheels - Bathroom wood style blinds - Shades & Blinds Near Me - West Covina, California

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Had a wonderful experience today Vertical Blinds, they were very fast and reasonable on fixing my Blind, you cant get one day service these days But they did Lauren was exceptional Thank you for being in business since 1989 read more

The Vertical Factory on Wheels - Shades & Blinds Near Me - West Covina, California

I have been a very satisfied customer with this company for over 10 years. Their quality of work is very beautiful and durable. Their employees are also very polite and courteous every time. read more

Found this business by chance ... Very good prices with great quality and guarantee! Highly recommended! read more

Quality products. Prices are a bit high, but you get what you pay for. Recommend this place.

I've been using this company for a few year now and it's time to let other customers know what a great company there are . I work in remodeling interiors of custom homes and I've been using this company As my primary source for blinds. I've dealt with Victor in several different occasions and have asked for his expertise and professional opinions on several different issues regarding blinds. Victors customer service and knowledge of the business is fantastic . Their services opinions and knowledge have really contributed to my success . Thanks Victor read more

The Vertical Factory on Wheels - Right off the 10 freeway and Puente Avenue in Baldwin Park . - Shades & Blinds Near Me - West Covina, California

Went to Vertical Factory this morning to order new blinds for our windows, bought some blinds from them over 15 years ago, old blinds still working good but just getting tired of them, need something new for the living and dinning rooms. Victor is very friendly and helpful and service is good and fast as we know what we want. Will definitely go back when we need new blinds for the bedrooms. read more

I just had my plantation shutters installed. The crew was pleasant and professional. They did an excellent job so the wait time and the cost were well worth it. read more

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Look no further. This is your spot for shutters. We bought our home and requested quotes from 3 vendors for shutters. Victor will give you the best price, offer you quality shutters, and provide excellent service. When he came to our home he offered us several options and gave us his recommendations. We ordered shutters for 9 windows and we had to wait approximately 5 weeks. He was honest upfront and indicated it could take longer than 5 weeks. We were hoping the shutters would arrive right in time at the 5 week mark. I followed up with him and explained we were having a party at our house and if at all possible he could please expedite our order. He explained he would follow up with the manufacturer and guaranteed if they came in during the 5th week that he would install them ASAP. He did exactly that. About a week later we noticed one of the blinds didn't properly close. I texted Victor and he was on it. He sent one of his employees to fix the problem that same day. We're 110% satisfied with Victor! Thank you for making our home look beautiful P.S. Costco was going to charge us double. So glad we found Victor! read more

Very unprofessional, extremely incompetent, untruthful. Do not keep their words. I called to install blinds under my curtains in master bedroom. Victor Soloranzo came to give estimate. He said blinds won't work but shades would. I agreed and signed a contract. The contract clearly says he will hang the curtains appropriately after installing the shades". No contact for 3 weeks. When I called, agreed to come next day. He removed my curtains and installed the roller shades. When he put the curtain back, it is now 3-4 inches above the floor. The valance is completely messed up. The curtain itself is uneven, on right side it is an inch inside the frame, and more than 7 inches outside the frame. When I told him about the issue, at the very moment he picked up his tools and left instantly. Next afternoon he called me to come and get the balance. When asking for curtain, he said he was not going to touch the curtain even though it was agreed upon and was a contract term. At that point I ask if he can take his rollers back and refund my deposit, he said he will as soon as he gets rollers back. I had my contractor remove the roller shades and texted him to schedule a time to pick up. He did not respond. When I called him, as soon as he heard my name, he hung up and blocked me. Do not trust the positive reviews, he offered me a discount if I was going to write a good google review. read more

We got this number from a friend and wasn't disappointed in the work at all. We gave Victor a call and he stopped by that week to measure our windows and showed us our options and pricing. He was very professional and polite. He came the week after and installed our blinds without any problems. I would definitely recommend him to anyone who is looking for blinds. read more

If you don't want a million headaches, steer clear of Vertical Factory on Wheels. Had my initial consultation on May 13th, 2020, with the owner, Victor, and after an informative walk through, I felt confident in placing an order. Victor said the custom blinds would take 10 business days, which came and went until I followed up. Victor promised that they would be ready later that day but shortly after messaged me that he had confused me with another client and that my order would not be ready in 3 or 4 days. After 5 days, I reached out again and I was told them would need an additional 3 business days. I wanted to be sure and set up an appointment for the day they were ready. Victor sent over an installer but after setting up they failed to mention that they did not have all of the blinds that I had ordered, they somehow forgot to make a set! Since I had already spent time and money on this investment, I asked for a discount for the inconvenience, which he responded NO and refused to discuss it further. He did offer to remove all the new blinds installed and give me a full refund. Just wow! After almost a month (a total of 18 business days to create blinds that were initially promised within 10 business days plus 2 more business days for the missing blinds), I was finally able to get a date of delivery (June 8, 2020) but only after reaching out to set it up, since there was still no follow up the entire process. Victor became rude, and I just wanted this whole process to be over with. Overall, I wouldn't recommend Vertical Factory on Wheels. Although the product was good, the customer service is horrible. There was never any follow up after the consultation, lies or excuses on missed delivery dates, no accountability for their mistakes, and a half-hearted apology to get the balance paid. Had I not already invested the time and money I would have canceled it all together. read more

I highly recommend vertical factory great pricing ,great customer service. Had my sliding door shutters installed less than two weeks like they promised. Good quality makes my kitchen look more modern now. Very happy. Give them a call customer Louis. read more

We are so pleased with the beautiful shutters and installation by Vertical Factory. Victor provided excellent customer service from start to finish. He brought the samples to my home so style and color choice were in the environment they will be placed. The result were beautiful shutters that are perfect in our living room and master bedroom. The shutters arrived on time and installed professionally and quickly. We are extremely pleased the product, pricing and customer service. We have had three different product installs by Vertical factory since we moved to San Dimas 27 years ago with zero problems. They are truly our "go to" for window coverings! read more

The Vertical Factory on Wheels - Beautiful results! - Shades & Blinds Near Me - West Covina, California

I have never given anyone a 5 star review. However, I can't believe how beautiful my house shutters look and btw this is my second purchase. (First were 4 bedrooms then decided on living/dinning rooms too) Victors customers service was superb and prices were reasonable vs. other estimates I had followed up on. Plz note: Delivery was about 6 weeks so if your in a hurry, Victor's business is not for you, but if your patient and want a great shutter to decorate your beautiful home, Vertical Factory In Baldwin Park is the one to call. Thank you Victor read more

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Vertical factory is the worst place to do business. If they install your shutters incorrectly, they will literally disappear after taking your money and won't come back to fix it. Victor is the most unprofessional human being I've ever dealt with, he is super condescending. He is a flake, never shows up when he says he will and has a history of doing this to people I have personally met and even reviews on Yelp that are sadly hidden from the public. My shutters didn't open which was not my fault, and this was not a matter of me liking or disliking the work; this was a matter of functionality, or lack of. The point is, that whether something is cracked, doesn't fit or doesn't work, they will not take care of you or they'll make it nearly impossible to have it fixed. Everything is on their terms. It's really sad that victor behaves as if he were the customer, stating which times are best for him even though he fails to show up at any given time as he is too busy taking other victims' money, instead of apologizing for poor craftsmanship/damaged items and offering to make things right with those who he has already taken money from. I wish for others to speak up because some of us are on a serious budget, and it truly sucks to be scammed like this. I had to pay someone else to fix the problem because I got tired of waiting over 2 years. Victor always says something came up and they have a lot of customers, but how is that my problem? If you can't fix it or get the job back stop taking the money or give it back, common sense you crook. You are just asking to get sued at this point. I hope I save everyone some headaches. Please, go anywhere else but here unless you want to be treated in a very sarcastic and condescending tone by victor once he's taken all your money for super low quality work that you will most likely have to pay for again to repair or replace. read more

A happy and satisfied customer. Will be calling "The Vertical factory on Wheels" again soon!

What an amazing experience I had with Victor the owner! I'm moving into a new place and was in desperate need of new blinds to help block the sun from pouring in from my floor to ceiling windows. When I say fast and dependable service I mean it. Victor came and took measurements and the blinds were installed by Thursday! I truly couldn't believe it. He was fast to respond and even faster with installation. He had many blind and shade options to choose from as well. I can't recommend them enough!! read more

The Vertical Factory on Wheels - Shades & Blinds Near Me - West Covina, California

I'm very happy with my new window shades. I have used vertical factory in the past for window shutters and have been very pleased with the quality and customer service. I would definitely recommend to my friends and family read more

The Vertical Factory on Wheels - Shades & Blinds Near Me - West Covina, California

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loved victor hizo mis primeras shutter y voy por las segundas muy buen trabajo excelente servicio

Victor and his sons are 100 percent class . Its great to see family run businesses like victors . For great prices and quality work this is the company . i installed shutters and blinds in my home and happy to say i am very pleased with the out come . read more

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