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    Onsite Labs

    5.0 (2 reviews)
    Closed • 7:00 am - 11:00 pm

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    5 months ago

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    1 year ago

    Absolutely amazing customer service! Wonderful that they come to you, made it so easy! I highly recommend Onsite Labs!

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    Quest Diagnostics

    Quest Diagnostics

    4.2(11 reviews)
    2.9 km•East Sacramento

    I made an appointment online. Picked early morning, before work. Parked in the parking garage. The…read moreparking garage is automated. When you drive in they scan your license plate and time you drove in. I waited about 5-8 mins until I was called. The staff were very nice and friendly. The facility look clean. Everything went well.

    I went here to get a preemployment drug screening. It's kind of a strange business model. You walk…read morein and there's no person anywhere to talk to. You check in on a kiosk. It's crazy busy and the kiosk told me to come back 4 1/2 hours later. OK, no problem. But I was feeling a little concerned so I tried to call the customer service line to make sure they can take my paperwork. Still no human to talk to. Only an AI assistant who can make or break an appointment for you. They cannot answer any questions. So I go back at the time it told me to, wait in the waiting area for 20 minutes. They call me back and the attendant was very nice, but she had never seen the type of paperwork I had for the preemployment drug screening. So long story short, they could not do my test and I spent most of the business day trying to figure it out. They were nice and they did give me a list of labs that might possibly do it. I would return to this business, it seems like they do a lot of lab tests that are reasonably priced that you can pay for independently. Stuff that your doctor might give you a hard time about like hormone, testing, etc. But don't come here with a preemployment drug screening.

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    Quest Diagnostics

    Quest Diagnostics

    3.0(30 reviews)
    1.8 km•East Sacramento

    I took my very confused dementia ridden Mother to this quest location today. It's is not her…read moreregular Quest location she frequents so that caused some confusion and discomfort. I told her I chose this one because it's cleaner, friendly and less crowded. Well our experience today confirmed my position in choosing this location. We were helped by a young man named Miguel who was kind, caring, attentive, and patient. We did not have our typical Jack in the box drive thru experience as we usually do at our former location (Howe and Fair Oaks). Kudos to Miguel and who ever manages this location.

    Unacceptable 15-Minute Notice Cancellation…read more I arrived at 7:00 AM for a scheduled 7:30 AM fasting blood draw. There was zero physical signage on the door indicating the Quest lab was closed for building maintenance. I only received a digital cancellation notice at 7:15 AM. Furthermore, this happened on a Monday morning. There is no excuse for corporate management not to notify patients over the weekend that scheduled building maintenance would close the lab. Because this building offers a 20-minute parking grace period, a simple sign on the front door would have allowed patients to immediately turn around and exit the parking lot for free. By leaving no physical notice, waiting patients were forced to exceed that 20-minute window and pay for parking at a closed facility. A last-minute cancellation like this is completely unacceptable for patients who are actively fasting or relying on strict medical transport and family schedules. Leaving patients stranded outside with no physical sign on the door is incredibly poor management.

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    Labcorp

    Labcorp

    3.0(55 reviews)
    2.0 km

    I made this review to highlight Tae B., who was an absolute delight! I had a HORRIBLE experience at…read morethe Timberlake location where the phlebotomist literally didn't care about me. ZERO stars. She stuck me twice and couldn't get it done. Because of her incompetence, I was referred to their Scripps location where I had a completely different experience! Tae B. was kind, patient and caring. She made sure I was comfortable (I'm a hard stick and I HATE getting my labs done) and gave me all the tricks of the trade on how to make future blood draws a positive experience. She went out of her way to reassure me and she is excellent at her job. I felt a tiny pinch, but no pain. The gentleman at the desk was a hoot as well. He made jokes and it seemed like he understood that blood draws cause anxiety for some. The whole experience was easy going even though I was a bundle of nerves. I won't forget how I was made to feel at this location. I was filled to the brim with anxiety and Tae made me feel seen. She said she's been a phlebotomist for over 20 years. It was a great experience. Thank you Tae.

    BEST Labcorp operation in their system. From check-in to the blood draw, everything runs smoothly…read more There are a lot of people needing labs, so I recommend making an appointment online. The online appointment process is simple & you can check-in virtually from the parking lot. One if their greatest assets is the technician who checks you in (haven't got his name). He is very friendly, kind, tries to make you smile, and super helpful. When the other technicians are busy, he also steps away to draw blood as well. He is very skilled and makes the entire process a breeze. I actually look forward to coming back whenever labs may be due again. I've been to other LabCorp locations in CA and AZ, and can affirm that this location at 1 Scripps Drive is the best. Their operations & genuine friendly care for patients should be replicated throughout the LabCorp network. Kudos LabCorp!!

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    Onsite Labs - laboratorytesting - Updated October 2026

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