I needed stitches for a hurt hand and was seen at the Howe Ave location. Dr.s Lillian and Mark were…read moreprofessional and compassionate and I was seen fairly quickly- much quicker than the ER.

I had a very disappointing experience at AIMS Urgent Care…read more Before arriving, I completed my registration and insurance information online because I wanted to be seen as quickly as possible. When I got there at 6pm, I was asked to fill out additional paperwork, and then I was told they didn't accept my insurance--even though I had already submitted it online and everything appeared to be approved. The nurse who took my vitals seemed rushed and inattentive. She had trouble getting my temperature to register multiple times. I overheard her tell a coworker that the thermometer wasn't working, but instead of using another thermometer or trying a different method, she recorded my temperature as 98°F even though I had been running a fever since the night before. That was very concerning to me. Both the nurse and the doctor were dismissive throughout my visit. When I tried explaining all of my symptoms, I felt like neither of them was really listening. The doctor spoke very quickly, spent very little time with me, and ordered a rapid strep test. While I waited, I could hear staff at the front desk laughing and talking while I sat in the exam room waiting for results. Instead of the doctor coming back to explain my diagnosis or answer any questions, someone from the front desk came into my room and simply told me I was free to leave and that my results would be emailed to me. I was told I would be prescribed antibiotics, but no one explained what medication I was receiving or discussed my diagnosis in person. I was also told my prescription would be ready in about 40 minutes, but it wasn't available until around 9:00 p.m. The following day, I called to request a doctor's note because I was still very sick. I was told they could only provide documentation saying I had been seen, not a note addressing work restrictions. Given my symptoms and diagnosis, I asked whether they could provide documentation supporting time off while I was contagious, but they declined. I also asked if they could email the note since I was ill and trying to avoid going out again, but they refused and told me I would have to come pick it up in person. Overall, I left feeling unheard, dismissed, and frustrated. My concerns weren't taken seriously, communication was poor, and the level of care I received did not meet my expectations. I hope this feedback encourages improvements in patient communication and attentiveness.

Amber Faherty has been amazing. She has seen our son a few times and has always given us good…read moreguidance. We were in over our heads today with a stomach virus. We had not followed our pediatrician's orders and his vomiting had become worse. She gave us great information as well as a solid plan moving forward. It definitely worked. The game plan has been successful so far and our son is feeling so much better. Super easy appointments, very nice and knowledgeable providers.

Went in to do a medical exam and they didn't give me all my papers that I was supposed to get. When…read moreI call back they put me on hold for 20 min and hang up.

The young ladies here were extremely helpful helping my mom to be seen with no appointment, and…read morealso the care they provided. Also were very informative

This location is horrible, this isn't the first time I experienced the same problem. First I would…read morelike to say " THIS IS NOT A WALK IN WELCOME" as it shows on the door, it's false. I had something in my eye, so I thought this location is closer to me. As the sign outside says walk in welcome. I told the front desk person the situation, she took my ID and then told me, that they couldn't squeeze me in. The front desk person told me, I can come back the following day. It's because the doctor had a lot of paperwork to catch up on. WTF. She referred me to drive to Folsom, I told her driving that far distance will be difficult because of my eye. Then she pond me of on other urgent cares. The prior year I had the same experience, where they tell me that I need to make an appointment. They need to take the sign off WALK IN WELCOME because it's all BS. The prior year I was told that facility was ONLY for like physicals and small issues, that is what they are equipped with. The situations I had were not major health issues. They need to put appointments ONLY and not give patients that false security of walk in welcome. Then when they tell me the doctor has a lot of paperwork to complete. As much as most people have to pay for healthcare, this is totally unacceptable. I going to get in contact with corporate representatives to show how a doctor has a lot of paperwork to do to see a patient. The prior year I thought it was just that day but it happened again and I bet I am not the only one that this has happened too.

Title: Disappointed - Felt like a scam rather than a dental office…read moreI recently visited Carmichael Smiles, and I am extremely dissatisfied with my experience. I went in for what I thought would be a simple tooth extraction. As you can see in my second statement, they charged me a staggering $978.80, even though I have very good insurance. I was shocked by this amount; it felt more like a financial scam than a professional dental service. To make matters worse, a week later, I received another bill for $211. This bill included an $87 charge for a 'consultation' that never actually happened, and no one mentioned this fee to me during my visit. I will absolutely not be returning to this place. I strongly advise others to be very careful and protect their wallets before seeking any treatment here. It's a very disappointing way to treat patients. If you are a professional owner, you can easily find my records in your CRM/computer system by searching the date and the services provided

This place is so unprofessional. My company told me to walk in on a Tuesday or Wednesday before…read morenoon because they go to lunch. I got their an hour early and they didn't want to attend to me until after their lunch. They said they had a 1145 appointment that all of a sudden canceled. So they fit me in last minute. The girls in the front were so rude. You can tell they just wanted to go to lunch. Plus they were talking and laughing about peoples medical exams. I told them about my perception drugs I'm on and also I smoke thc which I have a license for but they failed me. So I called my job and they said to just show my license and it would be fine. So I went back the next day. They filled my documents wrong so I asked them to contact my employer. They didn't seem to happy about that. My fiancé heard them whispering about it. Which is against hippa laws. And one girl was eating chips behind the counter after they just got back from break. They kept asking me if I did other drugs like lsd when they just did my drug test less than 24 hours ago. I had a physical with my main doctor and it was a full physical. The doctor that did mine her literally was done in 5 minutes. No reflex check or anything like that. The only reason I came here was because my job is works with them specifically. If it weren't for that I would have gone to my main doctor or to quest diagnostics. Overall I had a bad esperance. They were not sanitizing or practicing covid rules. If you have options go somewhere else.

I may have got in at the right hour. It was Pretty fast. Everyone was nice and super helpful…read more Service was exceptional overall.

From the owner: Welcome to our newly opened Family Medicine/Primary Care office located on 6437 Fair Oaks Blvd,…read moreCarmichael, CA 95608. Our dedicated team is committed to providing comprehensive healthcare services and USCIS related services for patients with Medicare, Medicaid, private insurances coverage and payments.

My family along with myself have been using this Urgent care for years. The waits are always short…read moreand the experience always pleasant. The Dr that treats here and owns the facility is super nice and friendly!

Waited 2 hours with an appointment for a knee injury only to be told at the 2 hour mark that they…read moredidn't have an X-ray tech available. They also claimed I "only" waited 1.5 hours according to when they checked me in the system which tells me they either forgot to actually check me in when I showed up 10 minutes ahead of my appointment time or they dragged out the process by having two different receptionist collect my info at different times. I also was a little annoyed that they made me come up to the front desk for different cards or paperwork three separate times with a known knee injury instead of collecting everything at once. I waited without complaint until the two hour point, to which I did lose my patience a little bit and asked why they wouldn't mention that they didn't have X-rays available when I checked in for my kneecap clicking in and out of place. They claimed that's up to provider discretion on whether or not I would've ever gotten an X-ray, but personally I would have gone somewhere else if I had known it wasn't even an option. As I was cancelling my appointment and venting my frustration to the receptionist about having waited so long when they couldn't have helped in the first place, they FINALLY called my name and the nurse seemed shocked that they hadn't ever told me there wasn't an xray tech available in the first place. He did offer to still see me and potentially get me scheduled for an xray another day but I felt I had wasted enough time and didn't need to waste my money being told to ice it and take ibuprofen in the meantime. Don't bother booking an appointment, you'll still wait hours past it, and make sure you ask outright if the service you're looking for is available. I personally won't be returning.

Even though I wasn't able to get a physical at this location due to the weight requirement, the…read morestaff went above and beyond to get help me find a place that was able to do it. PHENOMENAL staff.

Went in to get a tb test done everything was fine. Returned to get it read with my appointment the…read moresame person that did my tb test originally made, and she wrote the wrong time on the sheet by an hour so I had to wait 30 minutes just to get it read. Dumb problem to have.

I had a really great experience here. The staff was incredibly kind, welcoming, and professional…read morefrom the moment I walked in. Everyone made me feel comfortable and took the time to explain things clearly. It's a very new place so looks updated and nice inside. Khalid was an exceptional X ray tech very professional, patient, and made the whole process quick and comfortable. I felt very well taken care of and would definitely recommend this place to others.

Went to urgent care for a minor check up today. The office is very clean and beautifully decorated…read more Just open space with a good amount of rooms that are large and felt sanitary. The wait is usually not as long I feel like because I've been here before but today was a bit longer than usual. I still prefer coming here for quicker service than other place or hospitals that takes hours.