I needed stitches for a hurt hand and was seen at the Howe Ave location. Dr.s Lillian and Mark were…read moreprofessional and compassionate and I was seen fairly quickly- much quicker than the ER.

I had a very disappointing experience at AIMS Urgent Care…read more Before arriving, I completed my registration and insurance information online because I wanted to be seen as quickly as possible. When I got there at 6pm, I was asked to fill out additional paperwork, and then I was told they didn't accept my insurance--even though I had already submitted it online and everything appeared to be approved. The nurse who took my vitals seemed rushed and inattentive. She had trouble getting my temperature to register multiple times. I overheard her tell a coworker that the thermometer wasn't working, but instead of using another thermometer or trying a different method, she recorded my temperature as 98°F even though I had been running a fever since the night before. That was very concerning to me. Both the nurse and the doctor were dismissive throughout my visit. When I tried explaining all of my symptoms, I felt like neither of them was really listening. The doctor spoke very quickly, spent very little time with me, and ordered a rapid strep test. While I waited, I could hear staff at the front desk laughing and talking while I sat in the exam room waiting for results. Instead of the doctor coming back to explain my diagnosis or answer any questions, someone from the front desk came into my room and simply told me I was free to leave and that my results would be emailed to me. I was told I would be prescribed antibiotics, but no one explained what medication I was receiving or discussed my diagnosis in person. I was also told my prescription would be ready in about 40 minutes, but it wasn't available until around 9:00 p.m. The following day, I called to request a doctor's note because I was still very sick. I was told they could only provide documentation saying I had been seen, not a note addressing work restrictions. Given my symptoms and diagnosis, I asked whether they could provide documentation supporting time off while I was contagious, but they declined. I also asked if they could email the note since I was ill and trying to avoid going out again, but they refused and told me I would have to come pick it up in person. Overall, I left feeling unheard, dismissed, and frustrated. My concerns weren't taken seriously, communication was poor, and the level of care I received did not meet my expectations. I hope this feedback encourages improvements in patient communication and attentiveness.

Fast, professional, accessible and efficient customer care. And open on Saturdays..... awesome …read more Wait time practically nil.

Rude front staff. Never made eye contact, treated as if it was an inconvenience to her to have an…read moreappt. If you don't like dealing with pts find a different kind of employment.

HomeCare professionals has always pulled through for us even at the last minute. Thank you, Gail…read morefor your support and care for our community!

My partner had to stay here a couple of days post surgery. The staff was all very friendly and…read morepolite. The common areas such as the hallways and public bathrooms were all very clean and appear to have been recently remodeled. The rooms themselves are very dated. The wallpaper behind the beds was peeling everywhere. The room doesn't have any chair for guests to sit on. Luckily someone brought me a chair when they saw me standing and looking around when they walked by. My partner is a vegetarian and said there were very little options for her. She was given a grilled cheese sandwich for both lunch and dinner on the same day. Definitely needs some improvement if you are going to stay here for any long period of time. After 2 days, my partner was ready for me to break her out of the place. But again, all of staff was super friendly.

I was recently advised by my doctor that I needed to temporarily go to a skilled nursing facility…read morefor therapy. I was at Casa Coloma a couple of years ago and asked to be placed back there again. Luckily, they were able to accommodate me. The staff there are very responsive, caring, professional, and kind. They were always very pleasant and friendly, which is amazing to me considering the verbal abuse they are subjected to by people who do not want to be there. Whenever interacting with me, they always made me feel like I was their only patient. Whenever passing a staff member in the hall, I was aways greeted with a smile. Tanner, the Administrator, made himself very available to the patients, and seemed to know everyone's name which I felt was very impressive, considering the number of patients they had. I want to thank everyone there for the great care I received. I especially want to thank Meron, Maria, Cristina, CJ, and Brittany. They were some of my CNA's and nurses. They made my stay there very comfortable. A special thank you Marcy and Rachel who are 2 of the physical therapists I worked with. They were both very patient and extremely kind and caring to everyone. They were successful in getting everyone to move, even the ones that didn't want to. They made group therapy very fun and I, actually, looked forward to it. If you, or a loved one needs to be placed in a facility like this, I would highly recommend Casa Coloma.

They have very knowledgeable people there and we're very kind to help when my daughter wasn't…read morefeeling well

Top tier staff! Top tier program. I've been to three other clinics, since I've been here I've been…read moreclean! And that says a lot without saying! Thank you for helping me get back my quality of life!!!! KAREN YOU ARE A BEAUTIFUL SOUL YOU are forever with me I won't ever forget the times you fought for me supported me & cheered me on, and were there for me and for that I'm forever grateful.

A decent place until they harass you to leave even if you are not ready, even if you have no place…read moreto go. Money always comes first!

My mom is currently staying here and says that it is one of the best places that she has been as…read morefar as assisted living goes. She says the staff is so nice and really attends well to everyone here! She was there about a month ago after she had a different issue go on at her senior living facility. I absolutely enjoyed everyone that I met there, from admissions to the nurses and everyone at the desk services was just very friendly and welcoming. I am currently hoping to get my mom in here in a long-term position because I feel that a senior living facility just doesn't suit her health issues and needs that she needs anymore. My mom said that the food is great and that she could actually tell what she is eating LOL and if you've been at somebody's places you would totally understand but she's talking about! I would definitely recommend Mountain Manor to anyone!!

The young ladies here were extremely helpful helping my mom to be seen with no appointment, and…read morealso the care they provided. Also were very informative

This location is horrible, this isn't the first time I experienced the same problem. First I would…read morelike to say " THIS IS NOT A WALK IN WELCOME" as it shows on the door, it's false. I had something in my eye, so I thought this location is closer to me. As the sign outside says walk in welcome. I told the front desk person the situation, she took my ID and then told me, that they couldn't squeeze me in. The front desk person told me, I can come back the following day. It's because the doctor had a lot of paperwork to catch up on. WTF. She referred me to drive to Folsom, I told her driving that far distance will be difficult because of my eye. Then she pond me of on other urgent cares. The prior year I had the same experience, where they tell me that I need to make an appointment. They need to take the sign off WALK IN WELCOME because it's all BS. The prior year I was told that facility was ONLY for like physicals and small issues, that is what they are equipped with. The situations I had were not major health issues. They need to put appointments ONLY and not give patients that false security of walk in welcome. Then when they tell me the doctor has a lot of paperwork to complete. As much as most people have to pay for healthcare, this is totally unacceptable. I going to get in contact with corporate representatives to show how a doctor has a lot of paperwork to do to see a patient. The prior year I thought it was just that day but it happened again and I bet I am not the only one that this has happened too.

Went to urgent care for a minor check up today. The office is very clean and beautifully decorated…read more Just open space with a good amount of rooms that are large and felt sanitary. The wait is usually not as long I feel like because I've been here before but today was a bit longer than usual. I still prefer coming here for quicker service than other place or hospitals that takes hours.

Was told to come here to get my tb read and they refused. Lady in the front seemed uninterested in…read moreeven checking with the provider. Don't waste your time lazy employees and bad service.