My husband and I scheduled our first IV hydration therapy appointment a week in advance for 9:00 a.m. We were excited to try this clinic and were instructed by the receptionist to arrive a little early to complete paperwork.
We arrived around 8:45 a.m. only to be told there was no doctor in the office yet. The receptionist said she didn't know when the doctor would arrive because she was dropping her children off at school. Since we were early, we waited in our car and returned at our scheduled appointment time of 9:00 a.m. We were again told the doctor still wasn't there and that we would see her come through the front door when she arrived.
At approximately 9:04 a.m., a woman arrived, so we went back inside, but we were still told no one was available. While waiting, I couldn't help but notice the waiting room trash can was overflowing with garbage, and there was a bug crawling across the floor. That was not the first impression I expected from a medical facility.
Around 9:15 a.m., three staff members arrived, and we were finally given our paperwork. My husband's paperwork was correct, but mine listed the wrong procedure. I was told to "just sign it" and that it would be corrected later. I politely refused and asked that it be corrected before I signed any medical documents. The look I received and the receptionist's attitude immediately changed, which I found very unprofessional.
We were then instructed to leave Suite 4 and walk to Suite 2 a few doors down. When we entered, the receptionist didn't acknowledge us. From the back office, we could hear what I believe was the doctor having a conversation about painting with another gentleman while we continued to wait.
We weren't called back until approximately 9:34 a.m. We were then told that one of us could sit in the patient recliner while the other would have to spend the approximately hour-long infusion sitting in a metal chair. That was surprising and not at all comfortable or accommodating for couples who scheduled appointments together.
By this point, we had been waiting over 30 minutes past our appointment time. I completely understand that unexpected delays happen, but there was no communication, no apology from the doctor or staff, and no acknowledgment that our time had value too.
Between the late start, the dirty waiting room, the overflowing trash, the bug on the floor, the incorrect medical paperwork, the receptionist's rude attitude when I asked for my paperwork to be corrected, and the uncomfortable setup for the procedure, I no longer felt confident receiving medical treatment there. We chose to leave without receiving our IV hydration therapy.
This was supposed to be our first experience with IV hydration, but unfortunately it left us extremely disappointed. Professionalism, cleanliness, accurate paperwork, and respect for patients' time are all things I expect from any medical office, and this clinic fell short in every area. read more