I have seen the reviews but I took a chance and also I wanted to see for myself about all of this. First, I came in like around 9:20ish I read the reviews and I'm like I'm not waiting over an hour I got to work. Anyways around 10:25 they sent me a text message to come on in and get my blood work. I was happy. I was not worried no more since I work this day. Then Dominique she was super wonderful. She made everything so smooth. If I need to get my blood work again I want Dominique to do it again. She was gentle she made everything smooth. I asked questions and she answered them. The facility inside looks clean bathroom clean too. Do I recommend this place? Yes! Yes I do. My experience was different from everyone else. I came out the facility before 11 am. read more

See all

Absolutely the worst wait times ever. I've been to several other Quests and have never been told up to an hour wait and have it ending up 3. They don't keep you informed and have a young unprofessional staff. I learned my lesson and won't be back to this facility.would give Zero stars if I could. read more

The employees are not skilled whatsoever and made the appointment for my one year old child absolutely horrible. Do not come to this location! read more

I've continued to visit this location since my last review so I thought that I'd report that this location continues to be quick and efficient. Today I was assisted by Claudia for bloodwork. She was friendly and quick. This location was clean and there was definitely enough seating. They call their patients quick so I have always been able to grab a seat while I wait for my appointment. read more

I made an appointment for August 29 at 110. I got to the lab at 1230 and they were closed. When I came in on the next working day September 2 they said sorry but they can't honor not over ride the computer. Super frustrated as it's a dating blood test and that a person can't override the system that booked me the days previously. read more

Quest Diagnostics - Confirmation of an appt when business is closed. - Laboratory Testing Near Me - Sacramento, California

I have never been here before and I was unsure what to do to check in. The girl was super rude when explaining to me what I needed to do to simply drop off a sample. Mo one at the counter to ask questions. The worst experience ever. Do not recommend. read more

Like others have said, complete waste of time. If quest wasn't so automated and actually had a human touch, perhaps they wouldn't be wasting everyone's time! Seems like they are just in the business of collecting money and don't really want to be in healthcare. I came in for a simple test but was not able to call the place prior for any instructions. Ok cool, must not be any?? No one reached out to me to give me any instructions either. My doctor said to follow their instructions but none were given. Complete waste of my time when I was told they can't do the test if I have been drinking water. Why do they think that people have more time to take out of their busy days to waste with them in the future when things could've been handled correctly the first time? Western medicine is a fucking joke. Labs are not helpful when they are completely automated. read more

If I could give 0 stars that's what I would give. Been here over an hour, the self check in said 30-60 minutes yet we are still here. They work so slow I don't understand why they are so slow, all they are doing is drawing blood and picking up piss! SMDH! We have been stuck at 5 for 45 minutes WTF! Had I not been here this long already, I would have left! This is why I stick with kaiser! read more

Quest Diagnostics - No reception you check un yourself - Laboratory Testing Near Me - Sacramento, California

Signed up for the Function Health blood testing and they sent me to Quest Labs to draw the blood. Pre arranged appointment so there was no wait. Very friendly and professional phlebotomist drew 10 viles with no fuss. read more

I see so many complaints , but what y'all don't understand that. First of all They don't get paid enough hourly with all the stress and extra work they have to do and that is including reception job, which is typing up y'all orders! And the appts are scheduled every 10 minutes which the employees also hate because some patients can take up to 20-30 depending on the paperwork blood order, very hard stick and language barrier. If you are going in as a walk-in expect to wait a very long time! So make an appt! Though there will be some appts that end up having to wait a little longer like 30 because of the complications with the patients ahead of you! & with patients complaining and yelling at the worker does not make it any easier! It's not just a simple blood draw and pick up urine like someone said below it's more than that. Some patients maybe easy and some patients maybe difficult to get blood from and you also have to consider that some end up passing out and having seizures that may cause the delay of your wait time and appts & oh don't forgot when they get the screaming, kicking and crying kids or when the Afghanistan and Russian family that brings their whole family and kids! The employees don't like how shit is run there either! It's a VERY stressful place! So just shut your hole and learn to have more patience!! read more

You know sometimes I wonder why this location is still in business, Does quest not have a regional manager that handles how this click is ran or what the employees at this location does? Why does it take them forever even when you have an appointment Quest is so big on making people schedule an appointment but the moment you have one you're still waiting over 30+ minutes I schedule an appointment all of the time when I come in here and I always get seen 30 minutes late. I don't recommend coming here if you need your labs drawn I'm better off going to the E.R to get my typing cross done then I am coming here They should either close this location or fire every one there and hire all new staff that's quick fast & efficient read more

And our country doesn't want socialized medicine supposedly due to poor care, long lines and insufficient service, visit this place as we have arrived! read more

Very good experience at this Quest Diagnostics of my lab works for my annual body checkup. I made an appointment online and they have me finish most of the paper works online before I come in. They texted me one day in advance to confirm my appointment. They texted me again one hour before to remind me. And they sent me a link to check in when I'm there. Excellent of using the technology! I'm in the lab 10 minutes before my appointment and I check in as soon as I'm walking into the front door. They call me inside as soon as I set down on a chair. I'm in and out of the office in less than 10 minutes. What else I can ask for? I guess the key is to make sure you have your appointment set up online as soon as your doctor sends you to the labs. Everything is so easy and no waiting at all. Don't complain if you're decided to walk in with no appointment. They can't control how many and when all the customers are coming at the same time! read more

See all

I walked in after checking in 10 mins early online...( mind you they had about 5 appts available an hour before this) and the first woman I talked to says " I'm busy with a patient right now I can't help you" ( the woman behind the front desk)(she was tall with tan skin and dark hair) she said it very rudely...like i was in the wrong place... 25 mins into our original appt time...waiting ... wondering when some will actually help us and treat us with some common courtesy. Maybe this woman should show the common courtesy that they ask for from us, the patients. The other lady that helped us was nice...that's the only reason they got stars. Update...finally seems almost an hour after set appt. The cool lady with the hippy headband drew her blood..and was very kind in doing it. But it just goes to show...one bad person can make a whole nice team look bad. read more

Quest Diagnostics - The courtesy they ask of patients...that they don't show in return. - Laboratory Testing Near Me - Sacramento, California

NO stars...impossible to make an appoointment online...waste of my time...why do they ask for my credit card info. then deny access for an appointment...trashy website for sure read more

Highly disorganized lab. If it says that your appt will take 8 minutes on the screen, don't believe them. It will take more like one hour! So plan accordingly. Their staff looks like they don't know what they are doing in terms of handling the flow of patients. read more

They moved location across the street in a new building with parking and a easier process than before. When you walk in you check in on the iPad and your name will show up on the screen with your wait time. I noticed they have 6 rooms inside and they process your paper work and do your labs at the same time. Staff was great , wait time still busy so make an appointment for quicker process. painless , LIKE THE NEW PLACE read more

Quest Diagnostics - Laboratory Testing Near Me - Sacramento, California

Horrible clinic. They have 2 plebotomists and 30 appts per hour. Not possible to do walk INS and no one at front to ask questions. All robotic check in to save money. Absolutely the worst read more

I understand the priority of those who schedule appointments. That said, if I have to drop-off a urine sample for my mom, I'm put on a wait list. This is for a simple drop-off. I have no control over when the staff at my mom's care facility and when they collect per a doctor's request. Therefore, I can't schedule an appointment. Again, I just have to hand it over. read more

In and out in 30 mins! I chanced coming here without an appointment and it worked in my favor! Now I wait for something bad to happen ;) Prior to coming, I tried to make an appointment approx 24hrs in advance, but they didn't have anything I needed. I decided to just try to get it done before my doctors appointment. I had seen the new digs, but it didn't register. Then when I went looking for the old Quest on Scripps, I quickly realized I forgot about the new one. The new spot is nice and clean. The iPads, which I believe you use to check in, were down. She went old school with a paper check-in list. Not an issue at all. The waiting room is one huge square with chairs line all around the room. We all strategically placed ourselves with plenty of empty chairs between us. They call your name, then ask you to wait in the hallways. Inside there are cubby like rooms for each person. An employee will come get you when it's your turn. From here is the same as usual. Name. Blah. Blah. Blah. Can't don't veins well. Poke. Switch vile. Nah. Blah. Self. Done. Pro Tip: Even if your fasting juice up those veins with water! Then they send you in your way! Painless and in a nicer setting. I can see why they get gross so fast, my tech told me they see 400 people/day I know it's hit or miss at moats Quests, but today was a good day! Faster than most things I enjoy doing! read more

I made an appointment online and still waited 30 minutes. They were not gentle, so I could constantly feel the needle in my arm. It's been a week and a half and my tests have still not been sent to my doctor despite the worker insuring me that the fact sheet I provided was everything they would need to send my results over. I never received a call or email otherwise. I have felt terrible for months, so this is extremely disappointing. The wait everyone is mentioning isn't even worth it. read more

Waited over an hour past scheduled appointment time, before being told they are running two hours behind. Crazy because it wasn't even noon. Observed employees being very rude and uncaring to other patients in the waiting area. They seemed unwilling to help an elderly man checkin for his appointment and some of the people working there outright dismissed him. Overall a very sad demonstration of automation and burnt out employees run amok. read more

This place is ridiculous. Two women running the whole show. This place is crowded enough for this type of wait. At least there's a number board up that gives you hope. I would recommend making a app but that too is a ridiculous feat. Good luck coming here.... read more

Quest Diagnostics - 1 1/2 already.... walk in... - Laboratory Testing Near Me - Sacramento, California

Took my grandmother here to get some blood work done. I was really impressed with how clean this location was and how organized everything was. The receptionist was super friendly and all staff including the person who drew my grandma's blood was very kind. My grandmother has a mental illness and it takes a lot of stress away from me when I'm around kind professionals who are understanding and show compassion. read more

Just seems to be all about the money since why would you over book . An appointment at 10:30 am you sign in at 10:15 and it is now 11:15 am and on checking you're told you have six, yes, people ahead of you!! Find a different location or better yet company or is it a monopoly since I don't recall seeing other companies anywhere!!? 0 stars read more

If any aspiring MBA student would like to write a case study on how to not provide customer service at even the most basic level I would suggest this outfit. read more

I have been to a few quest labs in Sacramento. But I need to give a shout out to Kimberly who drew my blood today. I was on a waiting list and waited for an hour and a half. She spoke to everyone on the waiting list kindly and informed us 45 mins before closure that it's not looking good that we might get it done. I took the chance and waited. She did my blood draw just 5 mins before closure and was very professional. She spoke to me like a human being. She was not rushed and did not make me feel like I was an inconvenience (even though I was!). Oh, and I did not feel the needle AT ALL! . read more

Avoid this place! They hate their customers! Even with an appointment they will be very late. They have four chairs in the waiting room and no attendant Update: lab was botched and I am going back for a redo. The gifts keep giving! read more

They for get to call and send out text notifications for the people who choose to receive a text so pretty much be ready to stand and wait for your appt read more

I told TANYA, to use a butterfly set up on me, as I bruise easily. Her response., "I've been doing this for YEARS,, and for 10 vials of blood, that would take forever. Well, I am SOOOOO SORRY, TANYA, to INCONVENIENCE YOU, AT YOUR JOB! I normally have had my blood draws at Stanford U, with the butterfly, up to 12 vials. Tanya was quite PROUD, of her "work" and said, "SEE?, only a small bruise at entry." Day three and the bruising is now 5" up my arm My bicep is extremely tender, and probably going to Urgent Care in a bit. Avoid this person, at all costs. read more

Quest Diagnostics - 4 days since blood draw - Laboratory Testing Near Me - Sacramento, California

Just over a year since I last reviewed this laboratory station and since I'm sitting here right now thought to myself; oh what the hell lets do it. Whenever possible I recommend scheduling your lab tests using Quest.com's website. Of course that's not always feasible since more times than not the reason you're having said tests done in the first place is because your sick and feel like a hammered piece of crap. I lucked out the first few times I walked-in sans an appointment back in 2014 however every single time since then I have walked into an overcrowded, all seats taken, standing room only setting. And immediately turn around and walk right back out. Hell to the no! The phlebotomy staff has always been decent sticks and more pleasant than the front desk staff who just like today lived up to their nearly 2 year record of snotty rude and immature behavior. This has become one of my least favorite blood draw stations due solely to the unprofessional and lacking in basic mannerism and etiquette front office girls and I say girls as today's draw looks to be under 18 at best. Wow.... Today I'm listening involuntarily nonetheless to the girls discuss how to get their personal passports and arrange for international travel and how the rudest one who isn't wearing a Quest name badge was just hired recently. Kill me now... Less talking about your personal lives and drama and more about engaging paying consumers who feel like shit and just want to get in and out. read more

They have the worst service in here the worker are mean and they don't talk to you the window are close so you can not ask any thing if you don't know what you waiting for they have no chairs and the floor is so nasty read more

Quest Diagnostics - They have riches in here I thought it's medical place thy are late and they have the worst people work here - Laboratory Testing Near Me - Sacramento, California

See all

Says they close at 4:30pm, i arrived at 4:15pm. Get off work at 4:00pm so this is the only time on the weekday i can get there to do my pregnancy bloodwork. There is absolutely nobody but 1 person in the waiting room. Lady comes to the front and says they are at capacity for walk ins. What?!? No sorry, no nothing. Just they are at capacity. Couldnt accept 1 pregnant person before your shift was over? I swear i made it in before close of business. But Ok ill try again today and see what they say. read more

Very rude and unprofessional. Walk-ins and appointments were not honored. I completely understand. Smart remarks. I was not treated as if my time valuable read more

See all

Horrible does not even describe Quest Labs. Went to 3 different locations to DROP OFF urine sample, wait time would have been 3 to 4 hours. One location had people waiting well over an hour for their scheduled appointments. So rude. Finally just gave up. read more

If you think making an appointment is any guarantee you will be seen at that time......forget it. Plan on AT LEAST a 1 hour wait past your appointment time. This has happened to me consistently and to all the other folks in the waiting room. I have tried to schedule my appointments on different days and/or times with the same outcome. Bottom line....they overbook and are severely understaffed. If I ran a business like this I would be out of business. read more

they racist as hell. Had me waiting over an hour for an appointment I made and once I finally got in to do my labs. That old rusty mole lookin lady gone tell me that they can't help me because I didn't fast. Then her dumb a** wouldn't give me any proof or documents showing I need to fast for approximately 10 hours. So in other words my time was wasted and when she had a chance to do their job she failed. read more

QD, open your wallet and hire more people!!! I need a morning appointment for my son and all of Sacramento is booked two weeks in advanced. I'm told that they are not accepting walk-ins. QD is now officially a menace to the health care system by delaying critical information to doctors. You can go to UCD health and have a blood test within minutes. You may need to wait as long as 30 minutes at Kaiser, but Hills Physicians forces us to use Quest Diagnostics which is the poster child of medical rationing. I'm changing medical groups unless this situation if fixed soon. read more

This may well be a good lab. I don't know. The parking is atrocious, and although I had an appointment I wasn't able to park, so I couldn't get in. The lab is located in a shopping center with a restaurant nearby, and a Safeway supermarket, and my appointment was at noon, so that was probably the source of my inability to park. I spent about 15 minutes crawling around the parking lot looking for a place in vain. Finally I gave up and headed off to one of Quest's many other locations. ***Do not come here at lunchtime!*** Having an appointment will not help you! read more

KELLEN - thank you for your professional service and polite demeanor. But I'm here to show her work. You know how they say pictures are worth a thousand words. GREAT JOB AGAIN FROM THIS GROUP!! ANOTHER PERFECT POKE. read more

Quest Diagnostics - Perfect poke. No bruising. Rachael R. Cindy C. AND KELLEN. Perfect if it's one vile or 20. - Laboratory Testing Near Me - Sacramento, California