I came 15 minutes early because I knew I had a large lab request. Gave my insurance information three times even though I have been to Quest numerous times. They took me really late!!! A poor blind man came in and was initially treated horribly until I kept trying to help him and they felt embarrassed by me helping him and they weren't... read more

After waiting in line for 30 mins and making it to the front this lady tells me u have to wait another 30mins After getting in had to wait another hour because they claim they couldn't get any blood which is ridiculous I have never had this problem the whole 52 years of my life all the staff are rude and didn't care how long I waited not care to know that I had a job and was late read more

if you don't have an appointment make plans to spend the whole day here. good pace to polish your patience skills do. rude staff

I just took this picture and my blood was drawn from OVER A WEEK AGO. I told her to draw the blood from my hand because they always have a hard time drawing from my arms, but she STILL continued to poke me twice in BOTH arms. I have gotten my blood drawn numerous times and I have never had my arm hurt this bad before. I couldn't even open my arm. It was so painful. And still hurts a little. I think that's ridiculous. read more

Quest Diagnostics - Laboratory Testing Near Me - Sacramento, California

Awful all the way around! This location is disorganized and never runs on time. Have used it twice and won't come back! Both times I had an appointment made weeks in advance, showed up on time and had extended 30-45 minute wait times. When I have inquired about the delay, the front desk staff is rude, disorganized and can't provide a reason for the delay. read more

I came in with my mother in law for some blood work and she was helped by Dustin. He was an amazing tech who showed real compassion and genuinely cared. He was great at communicating and addressed all concerns and questions. He was very nice and I really appreciated how he treated my mother in law. Thank you, Dustin!! read more

I am a Dignity Health Patient and have to use Quest Labs for medical tests. I arrived at the lab with an appointment for 1:00 PM. I arrived at 1:04 and filled out the iPad information. At 1:11 PM the lab guy came out and looked at his watch and said its 1:11 PM and appointments are canceled after 10 mins. Yes, it did happen! And they could not locate my appt. so I had to leave after fasting all day and get another appointment or find another medical provider who does not use Quest labs. read more

Tried to get labs done at Kaiser after work but I was turned away. Got to Quest as fast as I could because I knew it was closing soon. Got there at 4:15 (they close at 4:30) and they still accepted my walk in! In and out in 15 minutes and the gal who helped me was soo nice! read more

I receive the best service when I had to do my blood work with the young lady by the name of Leeda. She was very professional and made me feel comfortable the entire time she helped me. She had a wonderful smile and very easy to talk to. Thank you Leeda for your great service! read more

I showed up to my 10:00 appointment less than 10 minutes early, and was heading back home at 10:03. There were at least 15 other people in the waiting room, but I had priority b/c I had an appointment. All I had was blood drawn, but still the quickest experience I've had at a Quest. read more

Horrible experience, the Indian lady who took my blood did not know how to do it properly, leaving me with extremely bad bruising. She literally put the needle in and twisted it to the side without taking it out! She had to take blood twice from two different areas, not even sites where it would be normal to take blood. I feel as if she just shoved the needle into veins that were the most visible. Also, unprofessional she took a phone call right in front of me from another employee. Find it completely rude and unsanitary to grab a cell phone when you're drawing blood from a patient! If you are working with a patient the person should be on hold, or even taken a message and should have been called back! read more

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I was there yesterday before at 5 PM. But they already closed door before 5 so I coming back today when I get there a lot of people got mad about taking walk in and appointments. I was name down waited about 2 Hours then I saw someone called name who walked in after me. There are a lot people knows I've been walked in earlier than them. And the staff said she called my name but I was sat right in front of her desk and I never heard my name and people who around me they also said never heard actually she lie to me. I really disappointed this facility. they need better management system. read more

I had a 7:30 appointment there today . The people who work there are wonderful and the lab tech was terrific. there are several techs there so everything runs quickly and smoothly. jan g read more

This is honestly one of the worst customer service experiences. They stuck me in a room in the back for a half hour waiting and I tried to get several of the staffs attention as it seemed I'd been forgotten about and they quite literally ignored me and walked into the other room. read more

Website wouldn't make appt, I wrote off as covid issue. Phone systems would only give robot to make appt, who only offered inconvenient random times. Showed up at appt. Time with appt code, system didn't recognize at check in, told me to wait 20. 30 mins later called up to be told have to call Quest 800 #, otherwise can't help me. Gave up. read more

As long as you make an appointment the service here is quick and painless. I made an appointment and I was in and out. The staff was friendly and the whole process was a breeze. read more

Quest Diagnostics was advertising the Covid 19 test for antibodies. I signed up, made an appointment and paid 129.00 online. After 10 days my results were still not posted online as stated they would be. I have been calling, but cannot get a human on the phone no matter what button I push. I have been emailing everywhere they show to email if results haven't shown up. All I get is a formulaic email back telling me to check my information. I went back to the lab and was told they cannot do anything from there. They gave me a phone number to call. I called it but haven't been able to get through to a person, after holding 2 hours. I have never been so frustrated with a business. Would NEVER return read more

this facility need a new office manger asap also the customer service is very bad the staff is very rude and mean. this facility had fasting pregnant woman and elderly diabetics patients sit past there appointments times by two-hours, then they where telling patients that there online cell phone confirmation's was no good it check them in as a walk not a appointments clearly that a lie because online is online wither it phone or computer, also the level of nasty and rude behavior display to the elders that comes in that aren't tech savvy is awful and shameful and dishearten its a shame. read more

First time I was here I would have given them 5 stars but after my second visit........3!!! They took forever to see everyone and I ended up waiting there over an hour just to get blood work. Plus, there was this really really really old guy who was there before I got there and he had to wait almost exactly as long as I did. He looked uncomfortable and miserable and I felt really bad. Not cool Quest!! read more

Short on staff and slow. No one is at the front to greet you. It took someone 10 minutes to come out and ask me anything. I went in for my appointment. The person who had a walk in was serviced before I was. 3 minutes before closing and the locked the doors and told people who were coming in they were closing. read more

Terrible experience! I should start off by saying that I have very tricky veins, they always hide! I waited about 30 minutes before I was called by a male phlebotomist. He asked which arm I prefer, and I let him know my veins tend to hide, so whichever he prefers. He started pressing his fingers on my right arm, then went to my left and back to my right. He decided to go with my right and inserted the needle to where a vein was clearly NOT present, as the needle was inserted, he was wiggling it in my arm! It was painful! He asked if I was okay and I said no! I noticed not a drop of blood going into the vile. He then pulls out a second vile, and makes a second insertion in my arm!! Again not a vein in sight! He jammed the needle and again no blood. By this point I got so dizzy and light headed..he asked if I wanted someone else's to do it, I said no I just want a cup of water and to leave! I left and a few days later went to the Q street location (which is my usual location) and wow such an opposite experience. My phlebotomist was so friendly, understanding, and made my experience so smooth. I really don't think I'll be coming back to the University location. If you want to get poked just once, and want a smooth experience, then do not come to this location! read more

I arrived for a walk-in blood test at noon. The wait time posted for me was 56 minutes. It's now 1:37 and I still haven't been seen! I don't mind the wait. I would have liked a more realistic estimate. If I had known it was going to be so long, I would have gone back to work. Aaaack! read more

Fucked my arm up! Sore and bruised for days!!! Made and appointment but still had to wait over 30 minutes after my appointment time. When I finally got in the lady put the needle in and kept moving it around which hurt like hell but as a people person she was very kind just not experienced. read more

I was in the Quest Diagnostics office last week. I was EXTREMELY DISAPPOINTED with the incompetence, loudness, and lack of empathy from DAVID. He could not find my doctor's fax request for a blood test. He said that it was likely unreadable and discarded. He said my only option was to call my DR & have it re-sent. I asked DAVID who Quest's competition was, he said LAB CORP & that it was located on University & Howe by Safeway (just around the corner). Meanwhile, I called my DR and had them re-fax the document. I went back to 87 Scripps Drive & was lucky to have Courtney help me this time. She opened a drawer to her left & IMMEDIATELY found my document order. Courtney was personable & honored my HIPAA privacy. Unfortunately, when it was my turn to have my blood drawn, the ineffectual David called me back. I told him that I didn't want him to help me. Fortunately, I got Courtney instead. As bad as David was SHE was OUTSTANDING! I will never say anything positive about Quest because of David. Franco, in your call center, is awful too. I complained about him to Tina, a Dist. Mgr. Quest Diagnostics should use NORDSTROM's as a customer service model and maybe its company's bottom line and reputation will improve. Disgruntled patient. read more

This is my go to location when I need lab work done. It's clean and the staff is friendly. I always make an appointment because it does get really busy. Part of the delay is caused by people who check in and then leave which pushes everyone else back. Parking is scarce so I always allow for time to get a space. read more

Huge line at 7 in the morning. However, they have a very efficient system and were seeing people really quickly. I was out in less than an hour and the staff was incredibly friendly. read more

First and last time I will ever use this lab. Waited 1 hour and no contact with anyone at the lab. Others in the waiting room had been there over 2 hours and no contact from lab staff. Waiting room was becoming tense as wait times were too long and clients were becoming angry. I got up and left without getting any service from this lab. read more

I noticed there are many one star reviews for this location and I am surprised. The key is to make an appointment with any drawing station. I made my appointment for 8:45 because of fasting. I arrived 15 minutes early and was greeted by a courteous front desk person and was called in as soon as my paper work was complete. My blood draw was complicated with many different kinds of tests, the tech was very detailed in making sure she had all the right tubes and labeling. She was very kind through the process because it was a long draw. I will go there again when I need this kind of service. read more

It's one of the cleaner labs but I stopped coming here years ago because the wait is always much longer than other Quest sites. Thought I'd give it another try today and fasted till 10:30 to avoid the morning rush. No luck, wait was still well over 1 hour. Had to leave and book an appointment the following day at another location. I hope I remember not to try this location again. read more

I have had bad experiences here before. The wait is long and it seems like the staff has their head up their a$$. The only reason I have come to this location is because it is so close to my house. And I braved the wait again only because this is my last blood test for my pregnancy. I came in today for a blood glucose test (unaware that this was a one hour glucose test!). It took them a half hour to call me up to the window after I had signed in, to then inform me that it was a 1 hour test. That I would have to drink a special beverage and once finished, I could take the test 1 hour after that! If they had asked for my paperwork in a timely manner, they would have been able to give me the drink and I would be waiting half the time. Mind you, I was hungry when I came in and looking forward to getting something to eat after my appointment, of course totally unaware that this would take so long. I am NEVER coming back to this location under any circumstance - this place is ridiculous. I can see why it currently has 2 stars here on Yelp. read more

Referred here by my PMD. Waited 20 mins after signing in & still not called to window to gather info for needed billing. Walked out & down street to Sutter Lab which took me right in after contacting my PMD for the required test. This interminable waiting seems to be the standing practice for Quest as I had similar incident with my Dad years ago. Fortunately I have the option of choosing my lab so I called my PMD & told the office to NEVER have their patients use Quest if they have options for their provider. Obviously Quest does not staff their facilities appropriately. Only 1 person behind window & only 1 lab tech. Definitely not good business practice. read more

Lets start with the reception... You walk in and they basically ignore you until you figure out you need to sign in, be seated, and hope they haven't forgotten you. When they finally get around to calling you up to get your lab slip you had better hope you have the right insurance. I walked in and waited a full hour without help of any kind. The waiting room was full of frail seniors being treated just as poorly and looking just as confused. Then the air conditioning came on. Half frozen, frustrated, and starving- I was fasting for the blood work- I walked out, went to Lab Corp, 5 minutes from there, and they saw me immediately. I wanted to drive back by on my way home and say, "Please, people, go right down the street and get your blood work in 5 minutes". I will never go back to Quest. Spare yourself the aggravation! read more