Even though I wasn't able to get a physical at this location due to the weight requirement, the…read morestaff went above and beyond to get help me find a place that was able to do it. PHENOMENAL staff.

Every time I visit, the staff is incredibly friendly and welcoming, which instantly puts me at…read moreease. What I love most is how quickly I'm seen--I've never had to wait long at all! The clinic is always clean and organized, making it a pleasant place to be, even when you're not feeling your best.

Better late than never is a favorite expression and my usual mantra, so I shouldn't be surprised…read morethat I finally got Covid. I was a bit surprised when I suddenly got a sore throat a week ago and then couldn't move for about eight hours. After dodging Covid for over four years, I finally got it (fully vaccinated and boosted) and was shocked to see those double lines on the home test kit. First of all, this virus is not a joke! I've had dozens of upper respiratory infections and flus over my fifty years but I've never been unable to move out of bed and had fever dreams so weird Hollywood should tap my brain for some new storylines. I managed to make a video visit appointment with Sutter walk in clinic two days later and was pleased even in my spacey state how helpful the intake staff was (phone call about three hours before check in) and I was promptly seen at my appointment time by a competent and helpful Nurse Practitioner, even though spacey me had my volume on zero and I needed to log in two times. My symptoms were addressed and I got prescribed a cough medicine and Paxlovid which was available later that afternoon. Definitely recommend a walk in video visit from this clinic, a first for me. And, this new Covid FLirT variant is a nasty little thing. Stay safe out there, everyone.

This is NOT an urgent care, this is a "walk in care." Don't ask me the difference, it wasn't clear…read more I would leave this as a tip instead of a review but the option seems to have disappeared.

The organization appears to disregard patient health. This is based on my experiences. Interacting…read morewith phone representatives recently was very unpleasant. The representative was rude, unprofessional, and completely indifferent to my needs. I suspect that since all of my relevant information was in front of the representative, my poor treatment was likely due to the organization's culture toward people of color. I called to schedule a heart procedure. The representative kept me on hold for nearly 10 minutes and only offered an appointment more than three months away. Call me crazy, but a heart procedure is serious and should be scheduled within less than three months. When I asked for her name, she gave it and then abruptly hung up. I called back to speak with her supervisor, but I was placed directly on hold. This happened three times. On the fourth try, I finally spoke with a new representative, but when I asked to speak with a supervisor, I was placed on hold for more than five minutes. When the representative returned, I was told the supervisor was too busy but would try to reach out the next day. I contacted the ombudsman, but they weren't much help either. I was given the runaround. Bottom line: be very cautious of Sutter Health. It seems that the organization's culture prioritizes revenue from monthly premiums over genuine patient care, especially for patients of color.

As a first time visit and as a walk in, I was very pleased with my experience at this urgent care…read more The lobby area was clean and the aesthetic was nice (as well as modern). The front desk person was professional, attentive, and friendly. The location is convenient with easy access to the freeways as well as other stores. I arrived shortly after they opened on a weekday and was fortunate to be seen within a few minutes. The medical assistant and the physician assistant were both wonderful. It was a relief to be treated with such care and consideration. I also appreciated how they took the time to listen to me as well as explain what they could and could not do. They did not rush which made me feel more comfortable being in their care. When I arrived, I could not hear out of one ear and the other ear was slightly clogged. They clearly communicated what they were going to do beforehand and also what I could expect. They were gentle in evaluating my ears and irrigating them. They knew I had just been to the doctor the previous day and had a painful experience resulting in inflammation in one ear. I appreciated their empathy. I would highly recommend this urgent care!

I had a very disappointing experience at AIMS Urgent Care…read more Before arriving, I completed my registration and insurance information online because I wanted to be seen as quickly as possible. When I got there at 6pm, I was asked to fill out additional paperwork, and then I was told they didn't accept my insurance--even though I had already submitted it online and everything appeared to be approved. The nurse who took my vitals seemed rushed and inattentive. She had trouble getting my temperature to register multiple times. I overheard her tell a coworker that the thermometer wasn't working, but instead of using another thermometer or trying a different method, she recorded my temperature as 98°F even though I had been running a fever since the night before. That was very concerning to me. Both the nurse and the doctor were dismissive throughout my visit. When I tried explaining all of my symptoms, I felt like neither of them was really listening. The doctor spoke very quickly, spent very little time with me, and ordered a rapid strep test. While I waited, I could hear staff at the front desk laughing and talking while I sat in the exam room waiting for results. Instead of the doctor coming back to explain my diagnosis or answer any questions, someone from the front desk came into my room and simply told me I was free to leave and that my results would be emailed to me. I was told I would be prescribed antibiotics, but no one explained what medication I was receiving or discussed my diagnosis in person. I was also told my prescription would be ready in about 40 minutes, but it wasn't available until around 9:00 p.m. The following day, I called to request a doctor's note because I was still very sick. I was told they could only provide documentation saying I had been seen, not a note addressing work restrictions. Given my symptoms and diagnosis, I asked whether they could provide documentation supporting time off while I was contagious, but they declined. I also asked if they could email the note since I was ill and trying to avoid going out again, but they refused and told me I would have to come pick it up in person. Overall, I left feeling unheard, dismissed, and frustrated. My concerns weren't taken seriously, communication was poor, and the level of care I received did not meet my expectations. I hope this feedback encourages improvements in patient communication and attentiveness.

Not professional. Do not call it urgent because it was not urgent answer…read more Told me comeback on Jan 21st after 2:34 until Jan 22nd before 3:24pm. On the 21st came in at 2:30pm ( not available). Told me comeback tomorrow, which is did. 22nd ( in the morning and Told me to comeback after 1pm. I did but still not available. Went to the howe avenue location. Needed it ASAP.

Fast, professional, accessible and efficient customer care. And open on Saturdays..... awesome …read more Wait time practically nil.

Rudest check in staff of all Sutters! I dread coming to this location. As a Stage 4 Cancer patient,…read morethis is my least favorite Sutter location.

this place has multiple locations that meet your needs. for the past couple years this specific…read morelocation has been my go to place for new job hire process (drug test, livescan finger printing, physical exam and t.b test) *****if the new job uses wellnessmart***** you can definitely make an appointment and/or walk-in to get any of these important process completed. i have never waited more than 15 minute, even when i did not have an appointment. the nurses and techs are very kind and helpful. they always also print you completed paperwork or email if you would like. (helps to have an extra copy just incase your employer needs it/ anything like that) the whole process time is effective and professional. they are payient with you and help to make sure you have everything completed correctly. definitely recommend!!!!!!!

I was there for a pre-employment drug screen. In and out quickly, easy check in and friendly staff…read more No issues. I've used this location before for TB testing with similar results.

I would give a NO STAR rating if I could. Worst medical care in Sacramento at Alhambra Well Space…read moreclinic, lazy, can't manage referrals, lie to patients, CEO Janine Bera is married to Congress crook, this CEO is incompetent, just another feeder on the Medicare and government teat. Useless. The only actual work done at this location is at the pharmacy. Anyone needing care should find other providers than Wellcare Alhambra. The credentials of employees here are not trustworthy to me. The Nurse Practicioner, a Nicole Williams, did not know the difference between a "scooter" and an orthopedic electric wheelchair, I still do not gave the referral I need for my Quantum wheelchair. Five months, I can barely leave my apartment. She also erroneosly believes she is a dermatology skin cancer expert when all she is is actually a clerk level computer data entry person. Medical care at this clinic is incompetent. They also have problems as front desk equipment does not always function. It is pathetic.

I have been here three times and have had an issue every time. Twice I arrived five minutes late…read moreand was told I could not be seen. I stood at the window for several minutes while the girl at the desk looked confused and tried to find my information before telling me I would need to wait all day to see if another appointment became available. What makes them think it's okay to send people who are in pain away like that for no real reason? If I was more than 10 minutes late it was because I had to wait so long while they looked up my information. I had a four month old infant with me so I definitely was not going to sit there all day for another opening. The other time I was told they could not even find an appointment scheduled for me. Getting hold of someone to actually schedule an appointment is a nightmare as well. If you are looking for actual medical care, please go to a real Doctor's office. This place is unprofessional and completely unhelpful.