I previously wrote the Tale of the 10 minute lawnmower. That situation has been resolved and here…read moreare my other notes: - This location is super convenient, and the staff (with RARE exception) has always been SUPER friendly and helpful - including the mower mechanic who called me. Even when they didn't stock what I was looking for. Lots of good things to say...

I never shop at Ace Hardware but Witecutter said that a fire extinguisher I wanted was available…read morethere so I called. The person who answered the phone sounded irritated and bothered by my question but connected me to an even more "flat" personality who responded with a very curt "No". What happened to the niceties associated with good customer service? Lost a possible customer because they just can't be bothered with customers who interfere with their job duties!

Strong stuff... When…read moreyou get crafty many times I head to the hardware store as what I call beginner tools aren't just enough like I have my Dremel to drill, PVC pipes to make a photo backdrop, chains for a makeshift lock as being creative not only does saves you money but solves issues in the simplest ways that works. Today it was a simple just some acetone as I wanted to wipe off paint and the basic store bought stuff just won't do it and as small as this shop seems to be they do have it all and was very easy to find than the larger ones as it literally took me a minute to find it and a minute to reach to the register without a wait and was on my way faster than taking the needed pics to show off this great Kailua location. If needed staff is very easy to find here but as I knew exactly what I wanted it was okay and parking in the back is spacious with short walks to the automatic doors is just nice to have a quick spot to find exactly what you need without being lost as I finished my project so easily. Thank you!

Appreciated excellent advice today from Hardware Hawaii…read more Big shoutout to Brian in Plumbing department at HH in Kailua for his A+++ knowledge and honest advice. It's outstanding service that makes shopping at HH worthwhile.

I have been looking for 3in washers forever and My husband finally found them here! They were fast…read moreand efficient and we couldn't ask for better service. We went up to a service window, told the worker what we wanted, and he went to get it. It's been so stressful trying to find these washer everywhere else but this was nice and easy. Thank you!

My rating would be -5 stars, my over the phone experience was horrible! Called business to find out…read moreif they had a item that I needed person by the name or Ariel answered, I tried to provide him with the SKU number they had listed on their website so it would link it to the correct item, He said I need the description I cant pull it up by that SKU number, I asked wouldn't a SKU number be more efficient? he started to get upset, So I asked for a Manager on duty. Manager Maryann picked up the phone I tried to ask her the same question about the item I was looking for she had the same rude attitude not willing to address my concern nor providing me with any customer service. I asked Maryann to speak to the GM, She told me to call back at 7:30 and then hung up the phone not providing me with information on what I called the store for. Called the following morning to speak to the GM and Maryann had picked up and said he is not in and don't know when he will be in, so I had asked her, why did you tell me to call at 7:30am to speak to the GM she replied " are you calling to make trouble? your a trouble maker! stop making trouble you GIRL!" and hung up. This is not how any customer should be treated at all, I hope that Mike Cunningham the president and CEO of this store takes this kind of treatment from his staff towards possible customer's serious.

The neighborhood hardware store…read more In it's prior life, this little commercial complex consisted of a hardware store and a small supermarket. This site eventually became the City Mill location we know today. For residents in the immediate neighborhoods, this City Mill has a magnet draw for your hardware needs. They have decent sales and the staff is friendly and usually pretty knowledgable. They have a good selection of items for your hardware needs whether it be paint, tools, bathroom or kitchen fixtures, etc. They have a decent amount of parking, but it can get challenging at times. If in the Kaimuki area, definitely a place to check out for tour hardware needs.

City Mill was established on Oahu in 1899. They are currently celebrating their anniversary, with…read morespecials through August 12th. What better way to support local, then to shop during their anniversary! Today I came in for a roll of weed blocker fabric. To my surprise, they had a variety to choose from. Medium, heavy, premium 3', or premium 4' wide on a 50' roll. I purchased the 50' roll that is 3' wide and have plenty enough to use around our backyard. In the past, I've been able to find a number of items, simply because the aisles are well labeled with signage. Shelves are stocked neatly. And if I can't find something, I normally encounter a friendly customer service specialist, eager to help me :) I especially appreciate the native Hawaiian plants that are available for sale in the garden section. It is so important that we are not planting invasive things that are detrimental to our unique island. Plant pono! Thank you City Mill for having such a convenient location, with lots of free parking, and an incredible team of employees that have always been helpful to me! Super thankful you're in my neighborhood :)

Ever work on a house project and find out you're missing a few random screws or bits? Or take apart…read moreyour plumbing fixtures to realize that you have no idea how to put it back correctly? City Mill got your back. Super friendly and knowledgeable staff. They're not as expansive as the big box stores, but they will carry the essentials for your electrical, plumbing, painting, and DIY needs. And prices are just a touch higher than Home Despot, but you get people who can actually advise you. They also sell a good selection of local plants as well.

I went into City Mill to buy a lockbox. I saw the signs and ads saying it's their anniversary buy…read morea City Mill bucket and fill it up 20% off. This does not include power tools,building materials, spray paint. I had to ask a clerk to unlock the lockbox so I could purchase. I asked if it was included in the 20% off. I would get more. She said she did not know. I asked if she could ask. She said she could only bring item to cashier. I went with her and the cashier said "no, it's a padlock". I replied it's under the padlocks but it is not a padlock. She said the man upstairs said it is in the padlock area. I asked to see the manager. A man came by and I explained that I did not consider a lockbox a padlock and I won't buy a bucket because I have to pay full price. He said he understands and will mention it to the man upstairs. I said it is misleading and when is a lockbox considered a padlock? I guess only at City Mill.

This is an Ace Hardware Place! Even though Yelp doesn't say…read moreit's so! Stopped in for a propane refill. Fast, Friendly, Great Service, Wide variety of handyman items for home repairs, great bargains. Looking forward to doing more shopping here. They honor Ace Rewards Card here too! Five Fabulous Stars!

Went to make a spare key and this guy wouldnt/couldnt make one ?? He said they didnt do chipped…read morekeys but its advertise all over the store and then i gave him a key to an older car and he made the spare and it didnt work either he said theyve been having trouble making older car keys from 2000's and down but he also couldnt make a key for a 2007 either so???? i think he just didnt try/care at all total waste of time was a younger guy clean shaven probably 20-26 straight up horrible at his job dude

Great selection of much needed items for home improvement and that never ending Honey Due List!…read moreFriendly informative Employees a great value with seasonable sales. Value in shopping around to find those must have items. Military Discount seals the deal for me!

Shout out to Kayli for all her help last night…read more So the other day I was cooking dinner for my dad & when I went into his refrigerator, I noticed it didn't seem that cold? But when I checked the freezer, it appeared that it was working properly. I asked my dad if the fridge was okay? And he in turned told me that it was, so I really didn't think anything more of it. Several days later, after shopping for some food for my dad, when I was putting some produce items into his fridge, I again asked him if the refrigerator was okay, then he finally told me "maybe something was wrong". I rechecked the settings on the refrigerator, rechecked the vents from the freezer, seals on the door, and everything appeared to be okay. Being that my dad's refrigerator was 11 years old (I remembered buying it in 2014), I guess it was time for a replacement. Luckily for me, November has rolled around and since a lot of folks will be feasting towards the end of November, "Black Friday" sales have started & Home Depot has their big "Black Friday" sales event for the entire month of November. At first I went to Best Buy, because I purchased the refrigerator & stove from there back in 2014, but upon arriving there, I couldn't get any help so I left the store & headed across the street to Home Depot. Upon lookin' at the fridges, I found a fridge that would fit in my dad's kitchen space & looked for a clerk to help me. Luckily I came across Kayli, and she was so helpful in processing my transaction. Timing was just right for me, as the delivery of the refrigerator was FREE due to the Black Friday sales, and I only had to pay $50 bucks for the removal of the old refrigerator. The refrigerator I purchased was in stock, so Saturday they will deliver it to our house. How's that for great service???!!! Much MAHALO Home Depot, and Kayli! You really helped us out of jam, as I realky needed a running refrigerator, especially since Thanksgiving is just around the corner!

We prefer to shop and support this local business. This location is clean, well stocked, and every…read moreemployee that we have encountered, provided great customer service. There's lots of free parking and carts are available to easily gather all the items you need. Aisles are wide enough to browse with your cart too. Majority of our gardening needs have been met here. We are so pleased that they sell locally made potting soil, compost, and even native plants. From time to time, we had small projects around the house and City Mill carried what we needed. They have a variety of home improvement products that are similar to a national chain, so why not support the local shop :)

This may sound rude but very slow workers and employees all look retired. Could not get answers on…read morefertilizer and took forever to get help. Felt like I was in a time warp where everything moves in slow-mo! So close to my house but not sure if worth supporting this place.