Tonight was my first time visiting. I was excited to try something new and support an independently owned restaurant. We entered the restaurant at approximately 7:50pm and noticed a couple sitting on the bench. After waiting at the desk for a bit, a gentleman approached and asked very matter of fact if we had a reservation. We didn't and then he proceeded to ask for a name for our party. I asked him how long the wait was and he quoted 45 min but it might not take that long. I was kind of puzzled since the restaurant didn't seem to be that busy and there was only one other couple waiting in front of us. However, we waited patiently. We watched quite a few people leave and quite a few tables get cleaned while we remained sitting on one of their benches. After about 25 min, we were sat a table. A few minutes later, a friendly young man greeted us asking us for our drink order and if we were interested in any appetizers. My husband ordered a coke and a water and I ordered a sweet tea. When the waiter returned, he handed me the water and my husband the coke. I moved the water back to my husband and reminded the waiter that I had ordered sweet tea. We went ahead and ordered. My husband ordered the 12 oz sirloin, loaded baked potato, and a house salad with ranch. He also added a side of broccoli. I ordered the Parmesan crusted chicken with a baked potato with cheese only and a house salad with ranch. We also ordered the southwest egg rolls as an appetizer. The gentleman later brought my sweet tea and my salad. I immediately noticed how so many pieces of the lettuce were brown and the cucumbers and tomatoes looked soft and pithy. I ate maybe half or a little less. The waiter returned with a Caesar salad for my husband- however, he had ordered a house salad so the waiter took it back to the kitchen and returned with a house salad but no dressing. While we were waiting for our appetizer (which took longer than expected), I noticed a woman come up to the table of 5 next to us and I overheard their conversation. Apparently one of the women at the table had found a hair in her food and had reported it. This was the manager I presume, coming out to speak to the lady about her food. All I heard her say to the woman was, "Ma'am, this is your hair. See how it's straight right there and it's the same color as yours. But we recooked your food and hope everything will be ok now. I just wanted to come tell you because I'd like to think it'd make you feel better to know it was in fact your hair". Do whaaaat?!? I have restaurant experience while in college and frequent restaurants on a regular basis and never have I EVER seen or heard something like that. The table of customers remained polite- much more than most likely me or my husband would have anyway. Apparently those people are regulars as well. Needless to say, I doubt they will be after that experience. We finally received our appetizer and then shortly our food. My husband never received his broccoli that he ordered and my potato came out without any cheese. Other than that, the main course was good- nothing spectacular though. The waiter asked my husband if he needed steak sauce, which he answered yes, and the waiter never brought any. By the time he returned to our table, my husband had already consumed most of his steak. So no need in reminding him yet again for something else. I will say, the young man was very friendly and seemed eager, just very forgetful, which made his service suffer tremendously. He could've possibly been new and may have never served before. We were trying to give him the benefit of the doubt. While we can empathize with him and his possible situation, it still doesn't make us want to return. Between our experience and overhearing the table next to us, it was enough for us to NEVER want to come back for another chance. read more