I recently went to this shop to get small/medium passion twists. I got my hair done by a new hairstylist named Quannie who started my hair around 5:30pm. I showed this hairstylist the photo in which how I wanted my hair and got something COMPLETELY different than what I had asked for. By time she had finished, it was rather late and the mall was closing soon enough with the shop. I hadn't spoke after the fact but she was contacted 30 minutes after my hair had been finished about my disliking of the hair; particularly pertaining to the front at the moment of contact. Three of my twists came out in the span of TWELVE hours after I had gotten it done. After that, I was not interested in getting my hair done again by her or the shop at all. I requested half of a refund since my hair was detangled and washed which was the only good part of this service. Quannie has been unresponsive in terms of figuring this out and also is not taking accountability for the fact that she did not do my hair properly and will not give me a refund. She has been extremely unprofessional and I do not recommend going to her in this shop. read more