I was so excited to have found this place! It was near by, fun and the food was GREAT the first time.
Second time, burger was cooked wrong but HEY, it is what it is and I don't like to complain. We are HUMAN!
Now - here's the reason I am writing this review, and my first negative one to boot.
I went to the tavern today and ordered wings and some other food (jalapeño poppers, and a salad). The first time I went with my family, my boyfriend got wings and they were GREAT! So I was excited. Well, this time, the wings were NOT fried properly. I tested two wings (didn't fully eat them, picked apart) and there was blood inside, and the texture and consistency was of just barely being cooked. Possible food poisoning. I was not comfortable eating them. When I was explaining to the server, she said "do you just not want them or?". To stay unproblematic, I said no, I don't.
Time for the bill! I asked why the dozen wings were on there when I didn't not eat a dozen wings. The server stated "the manager said I can't take them off, let me go get her for you". So, the manager comes over and quite frankly she looked like she was ready to pick a fight.
When the manager came over, the first issue is she didn't say hi, or even give her name or try to be polite. She brought the wings in a take out container basically stating that I would be taking them with me. If that was the case why did I sit without a meal the whole evening? Why did she not communicate this earlier, or the server. I figured the issue was solved when the server took my plate originally. I stated I was not taking undercooked wings and that I saw blood in the chicken wings. The manager stated they would be refried and assured me they were already cooked properly. I'm not argumentative, so I agreed. I have had many wings before and have been severed not properly cooked wings before, and had them corrected with no issues when there were concerns.
After this conversation, I learned from the server that the manager is also the owner, Lori. After learning this, I made the decision to inform my friends and family to NOT dine here. Reason being, if they mess up an order they do not correct it properly and you STILL have to pay for it. How does that work? The "manager" glossed over my concerns and didn't not listen to the fact that there was still blood in my chicken and the consistency was of barely cooked?????? (I would have paid for the two wings I picked apart, no problem).
I was so excited to start utilizing this place, my son loved it! It's truly unfortunate that we will not be going back since it was such a great first impression. Now, all I have is burnt wings and a disappointing review. However, I learned if this is how the business is run, I do not support it. Disappointed .
T
---- I'd like to add my server was so SWEET and kind. Thank you for apologizing. read more