First things first. Hey owner your entire staff needs a…read moreraise. Very knowledgeable guys that are willing to take the time to explain each and every product. The guys make for a upbeat atmosphere with a laid back vibe. Love this place, won't shop anywhere else

Super customer service and a great array of products. Always find what I'm looking for and the…read moreguys are knowledgeable and make terrific suggestions. Store is very clean.

Thanks Had the last drag s2…read moreSweet lady ready to answer my question On the ball......

Honestly these guys and gals are simply wonderful. They recommended such good lotions and ointments…read morefor my neck, back, and foot pain. Although I don't smoke weed or anything anymore...they have some great CBD options. My back is in heaven right now as I write this...icy kind of feeling. It's going right to the pain. I'll miss their helpful and friendly attitudes. I'm moving out of area. I highly recommend them. Usually people working at smoke shops are surly and don't know the products. These are the experts and professionals.

I recently moved to the Petaluma/Santa Rosa area and I've been looking for a new local smoke shop…read more I've tried a couple others in the area, but it always seems like they're just trying to get you to pay the highest price for the worst items they've got. This place is different. As soon as I walked in I was greeted by Yunus, the gentleman working behind the counter. He immediately clocked me as a first time customer and made sure to come over to show me some glassware options. When I declined the first couple for various reasons he didn't push, he just went back to the wall to grab a new one that fit my specifications. When he pulled the one that met all specifications down I assumed he was going to upcharge since he knew that's the one I wanted. But no. He smiled once he realized he had found the one I was looking for and gave me a little first timer discount! We continued chatting whilst he helped me find a small grinder and a bag for my new glass piece. He showed me how the odd little grinder works and helped me find a bag that would fit the piece perfectly! Cant say enough about the kindness that Yunus showed me! If you're looking for a smoke shop anywhere near the Petaluma area, this is the spot for you! Ask for Yunus and hopefully he'll take as good care of you as he did of me! Thanks Yunus! Be back soon!

Mad annoying when you claim to be open until 9 just to close down an hour and half early at random…read moretimes. Not recommended.

Very friendly Amar always kind always has my products highly recommended they're open when I need…read morethem to be open and they always have what I need

My people always helpful good prices even handsome. Always multitasking and assisting other…read morecustomers while tending to my questions and selections.

The two gentlemen working the day I visited were super friendly, helpful, and quite knowledgeable…read more(apologies for forgetting your names). I felt really comfortable purchasing a pipe after help from the older gentleman. My only complaint was that I don't live closer so that I could visit and shop more frequently... though I'm sure my wallet is happy about that. If you're in the area, this place is a must stop and shop. Thanks fellas.

Telford's isn't just a shop; it was my first "home" when I moved to the Bay Area. Over the last 23…read moreyears, they have consistently provided exemplary service and curated what is easily the best and most extensive cigar selection in the region. Simply put: if they don't have it and can't get it, it probably doesn't exist. ​Thank you, Telford's, for over two decades of excellence.

These guys are the best! Personable, informative and…read moreprofessional No complaints or suggestions, they've always been top notch!

I found this store years ago, and I have to say, they remain an absolute diamond in the rough…read more Management trains staff to always be knowledgeable, a step above courteous (downright friendly), the shop maintains a steady stock of sometimes difficult to find products. This is the best specialty "smoke" shop North (and East, for that matter) of San Francisco.

Great spot, friendly service, fine selection extremely convenient and close proximity to homeread more

I paid with a $100 bill and was given change for only a $20 bill, shorting me $80…read more I left the store with the incorrect change and immediately called back to report the error. I called back again later to get an update and was told they(Including the owner) do not have access to the security camera footage. The next day I called again and spoke directly with the owner who revealed that he did in fact, have access to the footage. However, He stated that the cameras do not face the register. When I returned to the store, I saw very clearly (On the giant TV screen behind the register) that one of the cameras does directly face the register. They also Both claimed there was no surplus cash in the drawer, providing me with two different totals. More Incriminating lies. It was a simple mistake that could have been solved very easily. Unfortunately, it has now escalated. I have a witness and documentation of the transaction, and I am currently filing a formal claim. Extremely disappointed in this business. Customers should be very careful -- they do not stand behind honest transactions and will make excuses rather than fix a simple mistake. Not cool man..

Excellent customer service. Their glasses are good quality and almost half price when you compare…read morewith competitions. I wish they could stay open long They close at 7:30pm

$10 glass pipes dunhills and nitrous cans. I don't smoke cigarettes regularly but when I do it's…read moredunhill reds. They were the only store that had them.

Wonderful selection for what appeared to be mini market at best. Friendly and knowledgeable service…read moreas well!

Website says open at 9 but not. Came back at 11 and again at 12 but still not open. Bad way to do…read morebusiness