Super customer service and a great array of products. Always find what I'm looking for and the…read moreguys are knowledgeable and make terrific suggestions. Store is very clean.

First things first. Hey owner your entire staff needs a…read moreraise. Very knowledgeable guys that are willing to take the time to explain each and every product. The guys make for a upbeat atmosphere with a laid back vibe. Love this place, won't shop anywhere else

Thanks Had the last drag s2…read moreSweet lady ready to answer my question On the ball......

Honestly these guys and gals are simply wonderful. They recommended such good lotions and ointments…read morefor my neck, back, and foot pain. Although I don't smoke weed or anything anymore...they have some great CBD options. My back is in heaven right now as I write this...icy kind of feeling. It's going right to the pain. I'll miss their helpful and friendly attitudes. I'm moving out of area. I highly recommend them. Usually people working at smoke shops are surly and don't know the products. These are the experts and professionals.

I recently moved to the Petaluma/Santa Rosa area and I've been looking for a new local smoke shop…read more I've tried a couple others in the area, but it always seems like they're just trying to get you to pay the highest price for the worst items they've got. This place is different. As soon as I walked in I was greeted by Yunus, the gentleman working behind the counter. He immediately clocked me as a first time customer and made sure to come over to show me some glassware options. When I declined the first couple for various reasons he didn't push, he just went back to the wall to grab a new one that fit my specifications. When he pulled the one that met all specifications down I assumed he was going to upcharge since he knew that's the one I wanted. But no. He smiled once he realized he had found the one I was looking for and gave me a little first timer discount! We continued chatting whilst he helped me find a small grinder and a bag for my new glass piece. He showed me how the odd little grinder works and helped me find a bag that would fit the piece perfectly! Cant say enough about the kindness that Yunus showed me! If you're looking for a smoke shop anywhere near the Petaluma area, this is the spot for you! Ask for Yunus and hopefully he'll take as good care of you as he did of me! Thanks Yunus! Be back soon!

Mad annoying when you claim to be open until 9 just to close down an hour and half early at random…read moretimes. Not recommended.

My people always helpful good prices even handsome. Always multitasking and assisting other…read morecustomers while tending to my questions and selections.

Cool Shop I hope to visit them again. They are nice. I loved them. Of course, I recommend them to…read moreeveryone.

Telford's isn't just a shop; it was my first "home" when I moved to the Bay Area. Over the last 23…read moreyears, they have consistently provided exemplary service and curated what is easily the best and most extensive cigar selection in the region. Simply put: if they don't have it and can't get it, it probably doesn't exist. ​Thank you, Telford's, for over two decades of excellence.

So seriously, this is 5 Star on selections of Cigars. Also, 5 stars on the two people I talked to…read moreon pipes and cigars. I haven't seen a collection like this in Northern California. The guy that's been there 23+ years knows his stuff and guided me to some of his recent favorites. Hendricks was the younger dude and he was really helpful as well in explaining that the pipe I got for a deal was actually a rare find. He helped me buy some new pipes to smoke from. I think if you are a cigar or pipe person visiting the area I would come to this place and look at their collection. I think the vibe and people here were really nice. I'm from SoCal and I appreciated their hospitality. I got to enjoy a small my grandfather's cigar at the high top in the back for 30 min before close. Wish this place was near me!

I found this store years ago, and I have to say, they remain an absolute diamond in the rough…read more Management trains staff to always be knowledgeable, a step above courteous (downright friendly), the shop maintains a steady stock of sometimes difficult to find products. This is the best specialty "smoke" shop North (and East, for that matter) of San Francisco.

Nice dudes in the store, very friendly, came in to buy a 510 thread battery and the guy only showed…read moreme two different small batteries even though there were a ton. The batteries don't come with chargers which for 20$ is really annoying. I bought one that came with a charger and got sold a dud. The battery doesn't work.

We were headed to Graton and I looked up cigars on Yelp and found this place. I asked the young man…read moreworking there if they had a cutter and he showed some for sale. I asked doesn't the store have one? He looked in back and came out and said no. I put the cigar back.

Extra friendly staff and always stocked with my favorites. Very worth the drive from North Santa…read moreRosa!

$10 glass pipes dunhills and nitrous cans. I don't smoke cigarettes regularly but when I do it's…read moredunhill reds. They were the only store that had them.

I had a recent misunderstanding with the owner but he was professional and reasonable in contacting…read moreme and apologizing for the incident and even gave me a free product. So, I told him that I would take down my review but I have been trying to do this for the past 50 minutes with no success. So, my only option is to update the review so that's what I am doing and apparently only the last review counts as a rating so my previous 1 star is now a 5 star. Thank you for working this out with me and thank Yelp for the opportunity to make my reviews and revisions heard! God Bless

Website says open at 9 but not. Came back at 11 and again at 12 but still not open. Bad way to do…read morebusiness

They left a sign saying they're taking a 15 minute break and will be back soon. Sat there over 30…read moreminutes and no one unlocked the door. Several customers sat there waiting and waiting but no one answered. Extremely unprofessional.