This is a GREAT local business. owners are on site. They are friendly knowledgeable and try to…read moretreat everyone as if they are important! They carry a wide variety of products and if what you want isn't there they make every attempt to get it for you. Their prices are competitive or lower then other businesses carrying the same products. Definitely worth stopping by!!

Wonderful service here. Always very friendly and professional! The employees are always super…read morehelpful.

Great people!!! Really really nice. I frequent them when I can! They have a good supply and staff…read morethat takes their time with you.

Weirdest thing this afternoon. Walked into the shop as I have for 2 years to buy a vape. I know…read morewhat I want and can get in and out in no time. Today, the guy at the counter asked me to "check my backpack at the door". I said no. I'm just going to the counter to buy something. He said "well it's protocol". I quickly and politely said, man I've been in here for years. No one has asked me to "check my backpack at the door". It was on my back. What am I going to steal? Upon paying for the simple transaction the dude says: hey I wasn't profiling you. Did it upset you? I just said whatever man. Ya. That was offensive. Whoever was on the counter today @ 2:42 pm today should not be in customer service. What the heck? So disappointed.

I went to Specialty Tobacco with questions about vapes. Judy was very knowledgeable and very kind…read moreand explained all the options of their products. I will definitely go back.

I'm very disappointed at the way the old white man and Asian worker treated an African American man…read morein the store yesterday. I was appalled. I felt fax fir the young man. He was very nice and posed no threat , but was treated very badly and unprofessional. I will not patronize this business ever again

Telford's isn't just a shop; it was my first "home" when I moved to the Bay Area. Over the last 23…read moreyears, they have consistently provided exemplary service and curated what is easily the best and most extensive cigar selection in the region. Simply put: if they don't have it and can't get it, it probably doesn't exist. ​Thank you, Telford's, for over two decades of excellence.

So seriously, this is 5 Star on selections of Cigars. Also, 5 stars on the two people I talked to…read moreon pipes and cigars. I haven't seen a collection like this in Northern California. The guy that's been there 23+ years knows his stuff and guided me to some of his recent favorites. Hendricks was the younger dude and he was really helpful as well in explaining that the pipe I got for a deal was actually a rare find. He helped me buy some new pipes to smoke from. I think if you are a cigar or pipe person visiting the area I would come to this place and look at their collection. I think the vibe and people here were really nice. I'm from SoCal and I appreciated their hospitality. I got to enjoy a small my grandfather's cigar at the high top in the back for 30 min before close. Wish this place was near me!

The customer service at this location is exceptional. The staff is so friendly, knowledgeable, and…read morehelpful. And the amount of inventory is amazing. So much groovy stuff for hippies, hill Billies, stoners, and corporate suits.

Knowledgeable and friendly very good service knew the inventory. Well the pros and cons of…read moreeverything will definitely be going back.

This smoke shop is a hidden gem where I can buy my favorite incense locally…read more The service is good, I only ever need the baggies for the Wild Berry sticks. They always have good music playing and if you're feeling lucky (I was not) you can buy some scratch offs or lottery tickets too.

Just visited Novato Zone for the first time after seeing such positive reviews. Though the…read moreinventory was admittedly somewhat impressive, I will not be returning there. Ever. I unfortunately did purchase a couple items, despite my reluctance. Why reluctant? Because the guy there was an incredibly unpleasant, unhelpful, rude jerk for absolutely no reason. I mean, hugely. Of the first two glass items he tried selling me, the first was defective and the second was-- that's right-- USED. How unsanitary is THAT? He tried saying it wasn't, when there was visibly several areas of brown residue inside the glass. When I wanted a different one, he behaved as if I was inconveniencing HIM. If time was not against me, I would have happily left and taken my biz elsewhere. He couldn't have been the owner, so whomever the owner is should know that the guy working this evening, a Monday shortly before closing, is not doing them any favors to say the very least.

Had a feeling that the cashier (middle eastern) was trying to scam me a few dollars so I canceled…read morebuying all items and the cashier began to act very unprofessional so I'm not going to Winton's any more cause the cashier was super rude and not friendly.

Winton's is across from a coffee shop. between these businesses in downtown san rafael are the only…read morepanhandlers visible in san rafael. winton sells a motley mix of hard core mags, snacks, gums, high end 'gars, candies, sweets, wines, and beers. hardly any beers are priced. rating : 2.5 stars mainstream beers represented. micros not too much. pours: moylan's kile lifter scotch-type ale (22 oz., 8%, 5.90) -robust. chocolate tasting brew, quick buzz, -"rich malt balances perfectly with rich hops to provide a concentrated and intense flavor" yep, copped this from the bottle. too buzzed to be original. 5 stars! -brewed in novato, ca.! on draught: -indian cashier doesn't smile.

I'm very brand new into Vape. That being said I spoke to Andre (I think that's his name) about what…read moreI should start and show me how to operate and maintain my new Vape Device. So he recommend me Kanger Tech EVOD. The timing was right that their flavor are in sale. The prices are reasonable and they have a sampling area provided. Big thing is service and it was great. The staff is also knowledgeable on their stuff. To management, give him a medal. Thanks and I'll return soon for more products and accessories.

When is this place even open? I went in and theres a sign on…read morethe door to go to the bar next door to get help with the cigar shop. I asked the bartender and he said the cigar shop owner "wasnt in" and sometimes the cooks help with the shop. He went and asked a girl at a table and she said he wasnt in. Bartender then told me they "open at 7" What is even going on there. Dissapointing because this was going to be my spot I go to since it's 3 minutes away from my house and on the way to the freeway on the way to work.

Well, when this place first opened it was hit or miss. But nowadays they seem to have things…read moredialed in. Competent staff and very wide selection of beer, wine, and spirits, and sometimes, the hard to find bottle of bourbon.

Okay there are many other wine locations w/in a mile of here. I was about to go to the others but…read moresaw this place had something the others didn't AND I had just come across this place about a month ago wanting to check it out next time in need. So, party plans and wanting some bubbly and I needed a tool for cocktails (they had it!). So, this place is New! (Feels so fresh which is a nice feeling) They had a lot of bubbly in the refrigerators! Fancy stuff for a host or Birthday gift. Great stuff. I was trying to keep it simple but they kept encouraging me to get to 6 for the discount and I did, which is fine. I will try some other brands I am curious about. The people here are super knowledgeable! There was a tasting going on which actually helped eliminate potential purchases. I am actually looking forward to the next time I am looking for white wines. They literally have everything & anything you might need in a more tidy situation. (Not popsicles like at another store-but beverages). Got a great Sancerre here too. Definitely check it out!