Great people!!! Really really nice. I frequent them when I can! They have a good supply and staff that takes their time with you.

Weirdest thing this afternoon. Walked into the shop as I have for 2 years to buy a vape. I know what I want and can get in and out in no time. Today, the guy at the counter asked me to "check my backpack at the door". I said no. I'm just going to the counter to buy something. He said "well it's protocol". I quickly and politely said, man I've been in here for years. No one has asked me to "check my backpack at the door". It was on my back. What am I going to steal? Upon paying for the simple transaction the dude says: hey I wasn't profiling you. Did it upset you? I just said whatever man. Ya. That was offensive. Whoever was on the counter today @ 2:42 pm today should not be in customer service. What the heck? So disappointed. read more

This is a great vape shop. If you have problems or questions, ask for Jesse. he knows everything about vape devices, juices, etc. Excellent selection and customer service, and fair prices. Highly recommend! read more

Chill people and a laid back atmosphere. Although they can be somewhat unhelpful. Some of their prices are a bit steep, but it is Marin, so I wasn't all that surprised. read more

Worst customer service ever! Treat their customers like they have better things to do. Will not answer questions, very minimal response. Unbelievable. I'll be searching for other venues to patronize. Really should open later if you don't want folks there early in the morning. read more

The second I walked into the store I was greeted with a smile from Alison. As I passed the counter I was greeted with a smile from Rebecca. At that point Monique walked up to me and asked if I needed help. I told her I had questions about CBD Oil for my arthritis. She is very well informed and eager to continue her education in how well it works. She recommended I try a couple products. So I decided to compare them. Bad thumb joint and bad knee. To the thumb I assigned the "Archipelago Herbal Alchemy." Nice blend of Hawaiian Nut oils, and herbs. The texture was a creamy salve. The scent is a bit like a very mild Tiger Balm. It actually worked fine. I was reminded by my Doctor friend, that though the research isn't in, people seem to think it's working. It you massage a sore area long enough, sometimes that's the reason for the relief. However I made sure I didn't over massage the area, to test the strength of the product. Success for me. Now onto the big hurt, my knee. For that I'm using "MJ4 Meds" stick balm. A high quality stick application like an underarm deodorant. I was impressed at the ease and non-messy application of it. Broad surface just right for a shoulder, Knee, or arm. Packaging was stand out and tasteful. The smell was a pleasant herbal minty freshness. Did it work? So far so good. I am moving with little pain. Just one swipe and I'm out the door. I find with creams, for me they are a little messy after using them. Balms are a little better, but an applicator with these would be the best way to apply it. So I must choose the MJ-4 as best for my needs. All-in-all, I was so happy I can get quality product so close to home, and professional help from the knowledgeable staff. From you accessory needs, to VAPE, to adult needs, I have always been a satisfied customer. I know I can trust them to have my interest in mind. Reminder: You must be 21 for VAPE and Hemp products including pipes, coils etc, and 18 for the adult products. In other words in San Rafael items in the back room with the VAPE and smoking products you must be 21 years of age. Again, thank you so much for sharing your information with me Monique. You rocked it. read more

VIP Vape Store - MJ4 Meds - Vape Shops Near Me - San Rafael, California

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I have been a customer at VIP Vape Store since 2013, having spent tons of dollars there during that 10 year period. I felt disgusted and disappointed by how they terribly treated me over the past five times I shopped there: You see they supposedly offer a reward program, stating that if one purchases their very expensive vape juice 10 times, they get $10 off! Beginning five times ago, I went there and mentioned that since this was my 10th time buying the vape juice, I am entitled to their guaranteed discount! But to my surprise, the person in charge there, said" "I am sorry this is only your 9th time. The next time you come to purchase vape juice, you will get that discount"! I let it go, but then the same EXACT thing happened over the NEXT FOUR TIMES I went there, including tonight, when the person in charge yet once again, told me it will be the NEXT time you get that discount, since this one's in only your 9th time! Then she immediately and repeatedly urged me to buy one more vape juice, to get that discount!!! I now believe this is now they try to hard sell people like me to get another vape juice they need. I no longer trust that store...I recommend you all do the same thing! read more

OMG this place is a snobby stuck-up high brow store their prices on everything are 20-30% more than other vape stored and since I have been going there sine 2018 that's 5 years the customer service totally SUCKS mean younger women who don't smile don't laugh and don't know their products or stock. These gurlz seriously need some training in people skills customer service and attitude adjustment towards their valued clientele. I stopped frequenting this establishment over 2 years ago and vow to never return. I did recently call with a question about the price of disposable vapes and the price was so outrageously high, I had no choice but to hang up the phone. Good Bye VIP Vape puff on this read more

Great service and knowledgeable staff on hand. Decent value and variety of products despite the ridiculous CA flavor ban on nicotine products (while THC products can still be offered in child appealing flavors such as blueberry blast and rainbow gummies). read more

The only official GoldWhip purveyor in Marin County. You can rely on them to bring the good stuff.

The store is eclectic but has a phenomenal extensive selection for being tucked away in San Rafael. It's a boutique dispensary and erotic boutique. Huge selection of of Kratom. Incredibly chill and friendly staff. Quite the little gem for those needs. read more

The staff is so great and attentive to customers. They're not just friendly, but they go above and beyond in order to make you feel comfortable in their establishment. They have a crazy wide selection of products that they all seem to be really well versed on. Every time I go in they know exactly what I need and, contrary to what a lot of low reviews state, are privy to the customers budget. They absolutely understand having a low budget, and they always do their best to make it work. Sometimes I come in with questions and they have given me a solution better than I could've ever asked for EVERY SINGLE TIME. I genuinely don't know if the store has changed drastically since those bad reviews were left but I do know that the staff are really well educated and genuinely connect with their customers opposed to just going through the motions. I would absolutely recommend coming into the store and experiencing the wonderful customer service first hand because these one star reviews totally do not line up with reality. read more

I work about 10 minutes away, so this is a easy spot to go on my lunch breaks. Staff has been super helpful in identifying exactly what I need and giving me all the various options available. I've even given them my budget and preferences for a new vape pod system and they have helped me pick the best fit! Every time I return there is never any pressure. Staff is helpful in showing you products and showing how it works. I frequent this place to buy replacement pods. And juice here n there. Recently looked into their CBD products for my fiance. And selection is amazing! Check it out. You wont be disappointed. Note: they have sales and a rewards program via phone number ! read more

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I do my research on prices of about everything I buy. VIP has the best prices on vape accessories and about everything you need to entertain your desires. I bought a vape device and accidentally dropped my wallet( 300.00 plus) They not only kept it for me, I received fone calls immediately after leaving. GREAT PEEPSHONEST PEEPSAnd of course the store is really cool read more

I love this place. The staff is always super nice and very knowledgeable. Marin doesn't have a ton of these stores around, so it's nice to see a store offering toys and other fun items. read more

I just had a vape disaster! I couldn't be more than happy with the service when I came back and got all my solutions fixed! I was worried that I would get the short end of the stick but I feel like a true VIP and VIP! Thank you again Ariel and team! read more

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Walked in just to waste time. Store front was a sex shop! Wanted to look at smoke supply and was so surprised. They had so much stuff!!! I told myself to slow down I thought I was gonna buy everything I wanted But since convinced; get what I really liked- which I did and I was so happy! The workers made me feel so comfy with conversations and they listened to me let me see what I had my eyes on, was very patient to my needy self lol I loved all 3 them that helped me today 7/24/2020 8:30 pm read more

They are always super friendly and helpful, and it's my go to in Marin. They've always made me feel comfortable and welcome and have knowledgeable staff. read more

Tamra is the most amazing sales associate I have ever had the pleasure of working with. I work is a sales environment where people are making 6 figures and they cannot compare to the service she offers! She always remembers my wife and I and she truly makes you feel like you are an important client. I even forget that with a bit of online research I can purchase the same components at a fraction of the price. I hope she is well compensated for the work she does. We spend hundreds a year at this store and specifically go due to the way she treats us. I do not know if she is a manager of sorts, but that way she acts and her empowerment and kindness are fantastic. Tamra, the way you treat people is something that cannot be taught, either you have it, or you don't. You have it!! Ask for Tamra if you go in, she will set you up with the Vape items that are right for you! read more

This store that I have been a loyalcusto.er since they opened.. All I said as I was leaving o. EGain after being ripped off and treated like dirt as usual was "Oh forget It" and I got in my car and cried as I had had an awful day". Then the police were knocking on the window!,! Those stu k up assholrs called the police on me for No Reason?!? It was terrifying as they looked at my license and mocked me for being over weight in my license photo! I'm an early pioneer of all female bands and turned down being in my friend Courtney's band Hole tp stay loyal to the band I gounded. These are stuck up posers who resent you Making them have to do any work! I have a box full of broken Vape Devices bought from VIP and they never accept anything back plus they charge twice as much as other places but I try to purchase from brick and mortar rather than internet stores.. But the worst thing about VIP is their Rude Staff! read more

I first gave VIP ONE STAR since I had a horrid experience there. But whatever they have been doing, there new people, new management, hell maybe its me. they now have earned a 5+ star review! I wont get into my first time but let me tell you about the last couple times which have changed me from a bitter Marin mom who spoke down about this place to a lady who cant say enough. I walked in there after swearing I would never go back, even paying way higher prices at other places. So when I finally with a bitter attitude walked in with no disguise to it a young lady turned that frown upside down and i had a great experience. And I thought I should really update my review but never got around to it. i mean people I was a total B&T$H. And somehow she made me a happy camper, amd kept a good attitude. Then today I noticed I bought a juice and it was mistakenly a 30mg instead of a 50mg. Yes, there fault because I was clear however when I called again. The young man dont know his name when I find out i will update this (I know he use to have curly orangish, blind hair). Said no problem! Im sorry, I will exchange it for you. On top of that been in there a couple more times for other more unmentionable items and everyone is great to talk to. Tons of juices, vape items, sex items, lingerie, pipes, hell so much take a peak. read more

Had a crazy experience at this place. Bought some coils... they were the wrong size. So I took the coils back, found out they didn't even carry the ones I needed (it was a new tank so I wasn't sure what I needed either) then... As the guy was putting my tank back together... He dropped the glass and it shattered. Keep in mind that they do not carry the tank I have, so they couldn't even replace the one they just broke. If I were an employee there and I did that to someone, I would have bought/ gave them a new tank or juice right then and there. The only reason this is a semi big deal is because I just bought a RX300 and smok v12 and the device is unusable without the glass to hold the liquid. However, the dude felt bad, I felt bad, so I said it was fine and they said they would order a new one for me. Two days went by and I just decided to get a new tank instead of waiting for the replacement to show up. So I asked if they could just credit the coil refund towards my purchase of a new tank. They hooked it up and I grabbed some juice as well. Oh and this awesome dude Jamie was there when I went in for my refund and he really knows how to talk to people. He is the only reason that this isn't a 4 star review. Thanks Jamie, you're a cool dude and this business is lucky to have you. All in all, good spot. But.. double check if you're getting the right thing on the spot; google it just to be sure. read more

Nice San Rafael smoke shop that is in a very convenient location near the 101 South Freeway entrance and next to Java Detour (my favorite coffee shop). Every time I've been here the staff has always been friendly and helpful. I've found some pretty cool stuff, such as a PokeBall Grinder which I still have and use. The pipes are of very good quality and durable too. I'm still using one that I had bought from here while back. I'll definitely stop by here again sometime. read more

VIP Vape Store - Cool PokeBall grinder - Vape Shops Near Me - San Rafael, California

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Friendly and helpful staff! Everything for your vaping needs!! Love this place! The adult side of the store is fun, too read more

very interesting place,aces in my book. i especially like the convenience of getting everything at a one stop pop and drop.also they have great service in the area. read more

Every time I have visited VIP I have received excellent service! They have a great selection, they are reasonably priced and always very helpful. Many thanks! read more

Very helpful, great selection, would come back. Came in after my vape crapped out on me and the staff were very honest about their selection of juices and vape products. read more

I have been coming to this Vape Shop for about a couple of years now and have always had a pleasant experience. The staff is very knowledgeable, friendly and always happy to help with my questions. They also feature a vast array of e-liquids, batteries, coils, atomizers...you name it. And everything at reasonable and competitive prices. You can't ask for more than that. Never had a bad product from them. Plus, VIP has also some really sweet promotions if you sign up for their rewards program. Highly recommended! read more

Very knowledgeable staff on all the questions I've asked the staff. Never had a bad new juice recommendation and the prices are on point. I commute to San Rafael from the valley and their prices are always lower than most online retailers prices. I will be shopping here till I find something better, which I doubt. As a plus they have a great glass/head shop side with great prices too. read more

Update: went to the other smoke shop in town and their product did not mess with my battery or pod. It was the pod they sold me. Defective products and they'll treat you like trash when you come back Lmaooo read more

This is the place to go. I feel like a VIP every time I come in here . Bianca and Alison provide amazing customer service and are exceptionally friendly and helpful. THEY NEED TO GET RAISES ASAP. Good help is hard to come by... so recognize when you have talent on board. Their rewards program is also a big plus. I regularly get $10 off. Come through and get the VIP treatment. read more

VIP Vape Store - Vape Shops Near Me - San Rafael, California

This is the best vape store in Marin County!! If you need juice or anything else this is the place to go. Always a great deal and awesome customer service!! Absolutely love this place! read more

Over priced. They have the smallest selection of vape products and e-juices I've ever seen! read more

I've always wondered what was in this place when I've driven past it. I finally had the chance to come in here the other day with my friend so she could buy a new vape pen. And sure enough (and just as their name suggests), there are plenty of vape items (juices, devices, etc.) and smokey options to choose from. It almost felt like I was in a store on Haight Street. But what I wasn't expecting was that the other half of the store is devoted to adult videos, erotic toys, and other sexy goodies. I'm no prude, but this is the kind of shop you're more likely to find in North Beach or Amsterdam, and not downtown San Rafael sandwiched between a drive-thru coffee house and an auto body shop. Don't get me wrong, I'm not judging. It's just truly not what I expected. I want to give a special shout-out to the friendly staff. The young man who helped my friend was very helpful and knowledgable of all things vape-related. He didn't make the experience awkward at all. If you're looking to expand your porn library or re-stock your smoking paraphernalia, then this is the place to go in Marin County. In fact, I can't think of another place that combines the best of both worlds. read more

Great store wide selection malia was a great knowledgeable help. Will for sure return read more

VIP Vape Store - Amazing store and great sevuce and many products, - Vape Shops Near Me - San Rafael, California

Great customer service and huge selection! Thanks guys and gals, you rock! It seems they are never out of the specific product I'm looking for. I'd much rather support a local business like theirs than order online. read more

I love this place. They always have great customer service and always have the right products in stock. They are very helpful with any question asked. I've been going here since I moved to San Rafael about 10 months ago from the Valley. Also they are open late which is a plus. Just went and got 2 of my favorite juices tonight "Aqua Pure" and "Melondrama". Also myself and the 3 beautiful women behind the counter met a suspected shoplifter(Preying Mantis), escorted him out the building and had a ball doing it!!! From juice to adult pleasure. You need it? They got it! read more

I have always loved this store, and at this point its the only place to go for glass and vape supplies! I always felt very welcome in the store and the employees genuinely just want to help you find the best product for you. Highly recommend! read more

This place had the audacity to sell me 2 dud vapes then refused to return them for me I called literally 30 mins after I left the business and let them know and they were rude and not understanding in anyway that they just sold me broken merchandise. They would not even give me the time of day and kept telling me to lower my voice and stop swearing when I never raised my voice or swore once to them. Starting to get the idea they get this often. This place sucks and the people are rude as all hell. Don't buy slims or any other brand from this company there probably just handing out duds left and right to people and then telling them we'll sucks to sucks. The people here suck and are unprofessional, rude, and snobby as all hell and we're so dramatic to my situation and disabled my account for swearing when I never swore once to them. This place is so full of itself I hope they get shut down soon! There are so many other better places to go people! Don't just go for convenience this place is a shit show! read more

I had no idea what to get but I had excellent service. Ariel who helped me and was very attentive to my needs. I appreciate it