Great people!!! Really really nice. I frequent them when I can! They have a good supply and staff…read morethat takes their time with you.

Weirdest thing this afternoon. Walked into the shop as I have for 2 years to buy a vape. I know…read morewhat I want and can get in and out in no time. Today, the guy at the counter asked me to "check my backpack at the door". I said no. I'm just going to the counter to buy something. He said "well it's protocol". I quickly and politely said, man I've been in here for years. No one has asked me to "check my backpack at the door". It was on my back. What am I going to steal? Upon paying for the simple transaction the dude says: hey I wasn't profiling you. Did it upset you? I just said whatever man. Ya. That was offensive. Whoever was on the counter today @ 2:42 pm today should not be in customer service. What the heck? So disappointed.

The customer service at this location is exceptional. The staff is so friendly, knowledgeable, and…read morehelpful. And the amount of inventory is amazing. So much groovy stuff for hippies, hill Billies, stoners, and corporate suits.

Knowledgeable and friendly very good service knew the inventory. Well the pros and cons of…read moreeverything will definitely be going back.

This is a GREAT local business. owners are on site. They are friendly knowledgeable and try to…read moretreat everyone as if they are important! They carry a wide variety of products and if what you want isn't there they make every attempt to get it for you. Their prices are competitive or lower then other businesses carrying the same products. Definitely worth stopping by!!

Wonderful service here. Always very friendly and professional! The employees are always super…read morehelpful.

I was so impressed with Damian I had no idea what I needed and how it all worked. He was patient…read moreand so helpful. I got a complete rig built and then had my girlfriends come to get set up. I love my vape rig!!

They always have what I need I love the store. Customer service is professional if you have any…read morequestions they will help you.

This smoke shop is a hidden gem where I can buy my favorite incense locally…read more The service is good, I only ever need the baggies for the Wild Berry sticks. They always have good music playing and if you're feeling lucky (I was not) you can buy some scratch offs or lottery tickets too.

Just visited Novato Zone for the first time after seeing such positive reviews. Though the…read moreinventory was admittedly somewhat impressive, I will not be returning there. Ever. I unfortunately did purchase a couple items, despite my reluctance. Why reluctant? Because the guy there was an incredibly unpleasant, unhelpful, rude jerk for absolutely no reason. I mean, hugely. Of the first two glass items he tried selling me, the first was defective and the second was-- that's right-- USED. How unsanitary is THAT? He tried saying it wasn't, when there was visibly several areas of brown residue inside the glass. When I wanted a different one, he behaved as if I was inconveniencing HIM. If time was not against me, I would have happily left and taken my biz elsewhere. He couldn't have been the owner, so whomever the owner is should know that the guy working this evening, a Monday shortly before closing, is not doing them any favors to say the very least.

My go to shop to get my smokes. Cheaper than anywhere else!! The stuffs are super friendly always…read moretrying to up sale products!! Make that money boys!

The guys that run this shop are incredibly friendly and helpful. They always have some sort of deal…read moregoing on with their vapes - 2 for $25 with their smaller vapes and 2 for $35 with their pro max airflow vapes have been consistently available. They offer a wide variety of flavors and options as well as snacks and drinks. Great little shop right off of the freeway for easy access.

I went to Specialty Tobacco with questions about vapes. Judy was very knowledgeable and very kind…read moreand explained all the options of their products. I will definitely go back.

I'm very disappointed at the way the old white man and Asian worker treated an African American man…read morein the store yesterday. I was appalled. I felt fax fir the young man. He was very nice and posed no threat , but was treated very badly and unprofessional. I will not patronize this business ever again

Telford's isn't just a shop; it was my first "home" when I moved to the Bay Area. Over the last 23…read moreyears, they have consistently provided exemplary service and curated what is easily the best and most extensive cigar selection in the region. Simply put: if they don't have it and can't get it, it probably doesn't exist. ​Thank you, Telford's, for over two decades of excellence.

So seriously, this is 5 Star on selections of Cigars. Also, 5 stars on the two people I talked to…read moreon pipes and cigars. I haven't seen a collection like this in Northern California. The guy that's been there 23+ years knows his stuff and guided me to some of his recent favorites. Hendricks was the younger dude and he was really helpful as well in explaining that the pipe I got for a deal was actually a rare find. He helped me buy some new pipes to smoke from. I think if you are a cigar or pipe person visiting the area I would come to this place and look at their collection. I think the vibe and people here were really nice. I'm from SoCal and I appreciated their hospitality. I got to enjoy a small my grandfather's cigar at the high top in the back for 30 min before close. Wish this place was near me!