Very friendly, very helpful and very resourceful! I was happy with the entire experience and the…read moreamount of products they have.

Cool employees and radical items. Prices are a bit high, but everything is pricey these days. Lots…read moreof water pipe options, disposables, e-juices, and such. Yeah, I like this place and would recommend it to all who frequent smoke shops.

Extremely friendly staff! Had exactly what I came in for. I was greeted with a huge smile and a…read morevery polite "Hi! How can we help you?" I didn't get her name (or I'd compliment her by mentioning it) - she was SO kind, considerate, and listened to me talk about something entirely unrelated to my purchase. Definitely recommend this E-Cig shop!

Love the customer service here everyone is so sweet! Not to mention great deals! Jazmine is so…read moresweet! Will definitely recommend this place to friends, will shop here agin! Customer service is outstanding thank you for a great experience!

This place is instantly my favorite smoke shop in Rohnert Park. I came here not too long after they…read moreopened and found that the owner was a lot friendlier and much more reasonable than other shops in the area. Some of the shops around here (rhymes with durple wyland and duff duff grass) have been rude and even seemed to rip me or my friends off. The owners of Escape seem to go out of their way to give me a good deal on ecig equipment, and pretty much anything else I could ask about. Super professional, incredibly friendly, and if you're looking for a place to buy a low price, high quality smoke piece for your collection, this is the place to go.

They have a wide selection of pipes and smoking accessories, everything is well organized and the…read moreprice is good. The employees here are very helpful and polite. Easily the best smoke shop I've ever been to.

For 30 years this has been my go to headshop. From the days when saying the word bong got you…read morekicked out till now where they sell hash making kits and cbd openly. Same old same old Old guy in his late 30s-50s and one or two 18-21 year old girls who either love their new job or hate the one they are about to quit. This combination is stereo typical of all head shops and to be honest gives me a sense of security and feeling of "my headshop" more than a place with all young bros like across town, or an Indian family who sell knock offs and truly think weed ks for losers. At least the Quinn is always true to the format and they sometimes even have nice headie stuff in there like Bob Marley shirts to at least try to remind the customers to be kind. It seems like they invested way too much money in dab rigs that cost thousands of dollars these days rather than nicer yet affordable pieces. I've gone in 20 times hoping to find that nice 18inch bong but leave with just a pack of papers sold to me by the latest new girl, while creepy manager did his thing in back.

Had a conflict that the employee resolved for me very well through escalation proccess. Was…read moreresolved very quickly and much to my satisfaction. Normally business's wait for a bad review to fix a misscommunication but they did the right thing today. The company does care about locals. Happy to have a positive post for once. Great job at keeping customers happy.

Everyone that works there is very sweet very knowledgeable and is always very helpful to me when…read moreI'm looking for a specific product. 10/10 recommend.

Make sure you check your receipt's because I was charged $50 for one elf bar vape that blew up in…read moremy wife's face. 3rd time we bought a disposable vape from there and had problems with. Customer service is horrible and won't ever go there again and I'm letting all my friends know to not waste your time there and to past that place up.

They always have what I need in stock. Been coming here for years, aside from parking being a…read morelittle crowded it's a great spot.

Spent 100's there and they couldn't be botherd to make things right, after they sold me a faulty…read moreitem I spent 100 dollars on, also they change the price to what ever is convinnent to them, leo is rude and Sammy is a scam artist. Go litterally anywhere else !

I hadn't ever been here before but they were open later than everyone else so I stopped. They…read moreactually didn't have exactly what I was looking for, but the valuable associate who was assisting me assured me that they would order whatever I needed and that they would have it there in the shop for me within 2 days! What a sweetheart. AND he said I looked like a mermaid in my dress. That type of flattery right there cemented in a 5 star rating from me! Thanks so much for being so hospitable and for lifting my spirits! I'm just hoping I can repay the favor sometime soon!

So the first time my boyfriend and I went here, which was around a year ago, the guy working there…read more(long, curly hair, usually tied back and always looks he's got a mouth full) told us if we were regulars he'd give us a discount. We make that our smoke shop and are in there every few days buying stuff and after a couple of months we mentio n to the guy that he said he'd give us a "discount" if we became regulars. He called us liars and said that he never said that and he never WOULD say that which was really unnerving to me because of the fact that we ALL know that's exactly what he said. Having an employee telling you that you're lying about something they said when you AND A WITNESS know that you're not, is super disrespectful, shady and unprofessional.

Great spot, friendly service, fine selection extremely convenient and close proximity to homeread more

I paid with a $100 bill and was given change for only a $20 bill, shorting me $80…read more I left the store with the incorrect change and immediately called back to report the error. I called back again later to get an update and was told they(Including the owner) do not have access to the security camera footage. The next day I called again and spoke directly with the owner who revealed that he did in fact, have access to the footage. However, He stated that the cameras do not face the register. When I returned to the store, I saw very clearly (On the giant TV screen behind the register) that one of the cameras does directly face the register. They also Both claimed there was no surplus cash in the drawer, providing me with two different totals. More Incriminating lies. It was a simple mistake that could have been solved very easily. Unfortunately, it has now escalated. I have a witness and documentation of the transaction, and I am currently filing a formal claim. Extremely disappointed in this business. Customers should be very careful -- they do not stand behind honest transactions and will make excuses rather than fix a simple mistake. Not cool man..

Great selection when it comes to Kratom and 7 oh etc. been…read moreto every shop in Rohnert park and figured out this was the best spot for my needs. It's all pricey as heck as opposed to ordering online which is best but it def hit my criteria of needs in between. They were always helpful and attentive to myself and other patrons and seem to stay busy!

This is my favorite of the local smoke shops and I buy my e juice there because they have the best…read moreselection of tobacco flavors Als.\n O very friendly guys working there.

So incredibly kind and helpful and welcoming every single time. They have everything you could ever…read moreneed or want and in every color. They are super knowledgeable and if you're not sure hot to do something they're always more than happy to help teach you and show you the safety of things They're too nice And probably my new go to Awesome deals as well

Went in there yesterday thinking it's a vaporizer store because it says it on Google, but the…read moreemployee said they don't carry any vapes ‍