Extremely friendly staff! Had exactly what I came in for. I was greeted with a huge smile and a very polite "Hi! How can we help you?" I didn't get her name (or I'd compliment her by mentioning it) - she was SO kind, considerate, and listened to me talk about something entirely unrelated to my purchase. Definitely recommend this E-Cig shop! read more

Love the customer service here everyone is so sweet! Not to mention great deals! Jazmine is so sweet! Will definitely recommend this place to friends, will shop here agin! Customer service is outstanding thank you for a great experience! read more

I've never used e-cigs before and the man who helped me out explained everything clearly. He was super friendly! The prices are great and they have a huge selection. The vape pens also come in lot of different colors if that's your thing. Definitely recommend this place and I'll be coming back here. read more

Always super nice and helpful. Have my product in stock and for a good price. Have been my go to shop for years. Wouldn't go anywhere else

If you want to pay triple the amount for vapes that were big 5 years ago then this is your spot.

Not sure if the place is under new ownership, but the customer service is pretty bad now. Used to be my go to shop.

I just wanted to this women is not only beautiful. She has the most outgoing personality and is so helpful whenever I come in her name is Jasmine and I definitely recommend if you have any questions or concerns or anything. Please go to her because she is just amazing. That's why I keep coming back. read more

Their website is not up to date. It says they have stuff they don't have. And if you call, they lie to you. Bad, bad, people.

I came in on October 15 and was told they cant take cash, so I used card and was charged $42 to whit i was told it did not go through and after talking to my bank. i verified it did, screenshot attached of the transaction. Their deception has not only cost me $42 but also my time. i will be contacting the CFPB for their fraudulent behavior. read more

E-Cig 101 - Vape Shops Near Me - Rohnert Park, California

Man, I sure wish they had this place in Santa Cruz! Santa Cruz County has a ban on all flavored nicotine products, so the only flavor you get is a sweet tasting version of "tobacco." This place is probably the nicest vape shop I have ever visited. Got to meet the owner Nate and they took great care of me my first time there. Now I always stock up tough when I'm in town as their juice selection is absolutely top notch. All the employees seem to know what they're talking about and are quite helpful. They also have aa huge selection of hardware options as well. All and all, the best vape shop I have ever been to! read more

E-Cig 101 has setup a charging station for people who have lost power due to fires and PGE issues. Such a thoughtful thing to do and they even allowed our dog to stay while we have charged. While other company's are trying to take advantage, they are helping. Please support this place! Thank you E-Cig 101 and your wonderful team!!! read more

E-Cig 101 - Charging Station - Vape Shops Near Me - Rohnert Park, California

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I've been to many smoke shops in Santa Rosa. Keep in mind I've been to multiple smoke shops; they'd sell me the wrong things then refused to take back. (Off range) When I came to E-Cig 101 not only were they extremely helpful but went above and beyond just explaining all the options that would be best suited to my needs/wants. As a small business owner in Sonoma County I really applaud their customer service and professionalism. Will definitely be back. My only one stop shop. I will be telling all my clients about this business for it's the only one who has it all. Thanks again guys! read more

Extremely disappointed have been a customer for years and spent thousands of dollars in the store to only find out they don't support law enforcement. They need to be careful what they talk about with other customers and employees in the store. You never know who is in agreement with you or not. Luckily, I found another store close by that will suit my needs but I won't be shopping here ever again nor will any of my friends because I've already told everyone I know. Very very sad and totally unacceptable. read more

I would just like to take a min out and let you know how much I appreciate Grant. When I called I was on hold for 11 mins, because y'all were sooo busy and Grant apologized A LOT for make me wait.. then when he came on the line and y'all didn't have what I wanted he promised I'd like a flavor and I did... (Apple berry my new fav) then to top it off he delivered to my house and he apologized again for taking so long. I was so grateful that he even took the time to make sure I got my things. Huge shout out to him and your amazing staff for always being kind and very helpful! HE LITERALLY MADE MY DAY!!! So thanks again.. he may need a raise ... Jessica Smith read more

Staff is always friendly! They always carry the types of vape juice I like and if they are out they have lots of other options to choose from and the staff will help me pick one that is similar to what I like. Favorite shop in Sonoma county! read more

Cons: CRAZY HIGH PRICES. Pros: Good Service. Great shop, excellent friendly service but prices force me to shop here on a very limited basis. It's hard to pay $28 for a 60ml when you can get 180ml of the exact same thing to your door for $39. It's the same story with the mods unfortunately as well, I saw the same one I bought online for $100 more in store, atomizers that are like $5 each when you can get a pack online for $8. I wish I could support local business more but it's not a 5-10% difference, it's a 100%-300% difference. At least they dropped their "No Prices Over The Phone" bit. Friendly staff though. read more

Chill crew! They recognize you after just a couple visits and recommend awesome flavors they know you'll like. This is the only spot I've been able to find fruit pop!! Juicy mango strawberry and blueberry lemonade are hands down the best flavors I've found!! Plus they have coupons through yelp with check-ins! Great pricing too.... happy customer! read more

E-Cig 101 - Vape Shops Near Me - Rohnert Park, California

E-Cig 101 is absolutely the best vape shop in the Bay Area. I've been coming here for 3 years from Santa Rosa and it's always extremely quick (if desired), EVERYTHING I need is in-stock, and the employees are really nice and way cooler than me. Jazz and Lilly are both AMAZING and can literally help you find anything you need! Also they have great parking! I dunno if I can spell this out any clearer so G O T O E - C I G 1 0 1 read more

This guys are legit will come again couldn't make up my mind on the e juice I wanted he really help me out

Excellent service! They should be essential business but, thanks to their quick thinking and fast acting. People are still able to get their essentials delivered by awesome friendly people. read more

Love the staff here! My favorite place to frequent!!! Iv been a regular here for years now and I love the wide variety of juices and the Amazing friendly employees! They always greet you when you walk through the door! I kinda feel like Norm from cheers when I come here! it's also very rare they will not have what you want, and if they don't have your Go To product they will always help you find something to fill the void! I hope the owner knows what a great staff he/she has here because they are all truly very helpful and knowledgeable! This place has a huge selection .... I definitely recommend Ecig 101!!! read more

Everyone on this store is no help. I bought a vape pen from them that broke a month later and they are refusing to exchange it. I will never buy anything else from this store again read more

This shop is great if you're looking for good juice! They have the standard solid brands that we all know and love but they also have some new and up and coming brands that are terrific! The staff here is the perfect example of how great customer service should be! Try the white gummy bear, it's amazing!!!!! Thanks guys!!! read more

I am new to vaping, I quit smoking cigarettes the minute I started vaping. I bought a bottle of e juice online and I was having problems burning my coils in my mod. I walked into e cig 101, and they were super helpful. I told them what the problem was and told me it's the juice I bought. Since I'm new to vaping I don't really know what are good juices, so they let me try most of their fruit and candy juices. I finally picked 1 out and a new coil for my mod as well. Anthony was super cool. I had a few discounts and let me use them on the same transaction. Not only just Anthony but his team as well. 5 stars all around and will definitely go back! If you have any problems with your mod I recommend this place! Thanks guys! read more

Great customer service I had a problem and they responded professionally and i am willing to give them another shot read more

E-Cig 101 - Vape Shops Near Me - Rohnert Park, California

My wife had gone to ECIG 101 in Rohnert Park 2 days ago for coils our weekly tanks that I have to buy every time my ECIG gets knocked over and breaks them but whom ever was working was extremely rude and argued with her saying they don't sell these tanks so my wife pulls there webs up and shows her that they do and they have them in stock actually but the person working said the website must need updated that they don't have them. So my wife had them order them online and was told that they would have them in this morning. My wife just got home from there store and it was the same person working and they told her that they forgot to order them that we have to wait another week. My wife responded with I ordered them with you and paid and now your telling me next week and she said what then are you going to tell me next week that you forgot to order again even though she already paid and the employee responded with why don't you leave and buy them somewhere else. So my wife got kicked out for this employe's mistake and loose out on the money she already spent, this is insane, unprofessional, rude, , and she feels like she just got ripped off by then they don't have our address to send them when they arrive even if they ordered them. I bought both mine and my wife's Ecig's here that take these take for $100 each when you can find them online for $55 but I was trying to just buy local and small businesses but when your sold garbage products with faulty piece that have to be replaced on a regular basis and on top of that when you buy E-fluid from them that they keep in stock in the back room and do a curb side pick up that it seems faulty and against the new laws I'd bet cause it feels like a drug deal and also the cost of these fluids averaging $30 a bottle when you can go online and buy for $10 for the same exact brand and flavor there tripling there money off these fluids because they tell people that they can't order online that the only reason they can is cause they have a hook up and that is why the average person just can't buy it when that is faulty info. So narrow it down customer service is horrible to the point of loosing customer, they rip you off on cost and take your money if preordered, and sell you faulty equipment. will not go here again and if you do beware of my suggestions cause I'm not in any way making this up it just happened to us. read more

I wanted to share my experience I had today with E-Cig 101... thank you for assisting me with my refund and being so efficient with service. I've always had a great experience with the employees but today was note worthy. Julia the manager and Grant helped me today and I'd like to thank you two for helping. read more

Where to start with this shop! It's an amazing place. I brought my father in law in recently to help get him set up. We were taken care of by an awesome staff member by the name of Amanda I believe. Wonderful service, I think she must have been helping us for at least 30 to 40 minutes. Friendly the whole time. The ability to taste any flavor is wonderful. The staff is always helpful with great knowledge on the products. I've made multiple trips here and I plan on making many more. You won't be disappointed. Much higher quality than other shops around. read more

I went into this store with literally no idea what I wanted. I've never shopped for an e cigarette before an they were completely accommodating and helped me to find something to get me started. I enjoy that you are able to try the different flavors and they are more than willing to tell you what their favorites are and recommend different ones to you. It really felt like they were there to help the customer find what they wanted and what was best for them, not just to make money and sell you the most expensive thing. I am very happy with my purchase and the level of customer service I received while I was there. read more

I heard that there was yet another vape shop in my hometown. This is terrible seeing as there seems to be zero stand-alone ecig shops in Sacramento, but I digress. The store is new, I've been following them on Facebook as they opened shop and finally on my trip back home I stopped by yesterday. When they posted that they now offered FuZion Vapor, I had to come in. They carry a lot of brands, some I unfamiliar with and others I knew, like Tasty Vapor and FuZion. What I liked most about the shop was the ability to try every liquid. It's a nice touch compared to the other store I've visited. Ian helped me out. I came in with the most vague description of what I liked and he just started pulling out all these carts for me to sample. They've got em' loaded up for you, just gotta pop them onto one of the store's batteries and give em' a try. I only have a little stick battery (KR808), so getting to try the e-Go was neat in itself for me. Of course, you're given your own mouth piece so you don't share cooties with other patrons sampling. After finding two that were calling my name, Fire & Ice by Big Heart Flavors and Watermelon Bubblegum by TV (I think), he told me they were having a special 3/$25. Naturally, I had to buy another. He suggested Lava Flow by DIY Flavor Shack and it was mine. Kinda bummed FuZion wasn't included in the deal, but I'm sure they'll be able to figure something out eventually. Good shop, keep it up! read more

Hands down the absolute best customer service and we were helped directly by the manager. She was able to help us resolve some simple solutions on our vapors. Man they have a huge selection of flavors to choose from. I've been to a few different vape stores in the Bay Area and this is the first store I've seen to have a binder full of flavors to choose from. As well if you look under 18 you will be carded as soon as you walk through that door. The store is very spacious as well, I mean hey I like a lil elbow room when I'm browsing, LoL. It might be hard to tell since nobody wears name tags or uniforms but there are plenty of employees on hand to help you. Definitely a place I will visit in the near future as well. read more

Experienced a very unprofessional and embarrassing customer service situation at e-cig 101. about a week ago I had bought dr. Picnics magic Elixir bloodshot from them and I noticed that the expiration date was expired but the juice was fine didn't think much of it went in there yesterday and purchased another product noticed that juice was also expired it was horrible it wouldn't Burn Right it was disgusting. I went in there this afternoon to politely address the situation I was insulted they told me that it was not expired which it was then went on to tell me that there was nothing they can do no refund available. I will not be going back there ...so check the dates people before you purchase... also I might add that this is after spending over $200 in the last two weeks there... thank you God bless read more

Great selection of juice knowledgeable people!!! Can't wait for the grand opening may 17 thru the weekend If ur new to vaping they will take the time to set u up W/ everything u need to get started. They will also let u Sample many of their high quality juices. Very reasonable Prices and really nice guys! read more

My daughter has been mentioning this store for some time now (years) & strongly recommended to me that I try ecigs101 out, and I finally did - today. How pleasantly surprised was I...? I've made do with going into the local cigarette stores here and there to get supplies and EVERY time (I swear, every time!) they sell me the wrong thing! Each and every time I visit the local cigarette stores, I tell them what I want, and they produce something that they tell me is what I need (which is probably why I feel like I'm puffing on the charred remains of a wick). So how refreshing to come to ecigs101 and finally talk to someone that really does know what I need. I have a Spinner2 battery and prefer vaping at a higher voltage, but have been experiencing a burnt taste. The guy at ecigs101 knew right from the git-go that I needed a coil that would accommodate a higher voltage and what type I needed (the local cigarette store just sells me 'whatever'). The selection of juices can be somewhat overwhelming, but (again) what a bonus to have a bar - with a menu of options - set up to try out whatever strikes your fancy! I'd like to gradually wean myself off tobacco products altogether and am grateful for the options that are presented at this store. Oh... and the customer service = Top Drawer! P.S. To the psychotic person that posted "E-Cigs cause cancer", I looked over your reviews and eating habits. Do you KNOW what is in that beef that you consume? Do you eat/drink dairy? Have you ever been to a dairy ranch and watched the process used for collecting milk? Are your veggies Organic? Get over it and try saving yourself, before you pass judgment on others. read more

*decent overall selection. * huge selection of e pen and non rebuildables. * decent selection of rba's and mods. * the staff is all very nice. * great selection of liquids. * they carry allot of spare parts. * FREE RBA AND SUB OHLM CLASSES TWICE A MONTH!!!!!! * yes they are expensive compared to online sites. i would recommend and every time i'm in the bay i make sure to stop by and buy some liquids. but if your used to buying this stuff online it will seem a bit pricey. read more

So I've been coming to to this shop since it opened. And it feels like I've grown with the shop from vv units to high end mech mods and rebuildable attys. the customer service is awesome from EVERYONE! Every time I come in everyone says hi and it's like I'm at home with friends rather than at a shop. So between the awesome costumer service and the huge selection of high end mods and attys it's need less to say they have everything. Jay helped me learn to build step by step. And any question I ever had about anything Ian always had an answer. I can't mention everyone or this review would be a book hahah. Long story short best shop with the best ppl. read more

E-Cig 101 - #iamproof King I got at e cig 101 - Vape Shops Near Me - Rohnert Park, California

This shop is hit or miss depending on who you talk to. Some will give you TONS of information on what battery vs tank vs vg/pg levels you should buy to maximize your usage and enjoyment, while others don't seem to know anything at all. A few of my friends have researched using vape pens with extensive detail and I've gone in to ask about some things they said and a few people there don't know what I'm talking about or know what to recommend for the problems I had with my tank doing nothing but burning and having no cloud. If they train every single employee on the basics and how to troubleshoot issues as different customers come in with many different vape pens, I think this place would be top-notch. Unless you go there a few times and gage the customer service you wouldn't know who to talk to and I ended up with plenty of wicks that were not right for my tank type, battery voltage or vg/pg levels in the juice and left me with nothing but burning taste, wasted money and products. They do have a great selection of juices and products but do your research before you come in because 75% of the staff doesn't know what items should go with each other unfortunately. read more

Parking is plentiful and the store hours are good. The store is well lit and spacious. The customer service is good. I just wish they offered a loyalty program that wasn't only for juices because I only go in for equipment and replacement parts. read more

Just moved out here recently and was trying to find a vape shop. Came here and the environment is chill and excellent customer service.

Thus place is amazing. I went two days ago cause my new vape was leaking. Super friendly I think her name was Sabrina but she cleaned my entire ecig. I been using an Ecig since 2015 but I'm not hip to the lingo. She fixed it completely! And even said if I want to hang around and make sure it works that was okay. Just nice staff and hella helpful. No reason to go anywhere else. No other vape shop would help you like they do. I know I'm being over the top but seriously I wouldn't even step foot in another shop because customer service here is 5 stars alone. read more