Just wanted 2 extend my gratitude & appreciation 2 this location's delivery guy, John. He's always kind, courteous, provided good service & light, comedic banter 2 match. Thnkx 4 your patience & understanding you're a 10/10 & a true asset 2 that establishment read more

I think they add their own flower intie other companies. I buy wood wide all the time back at home and this time this jar was NOT SEALED!!! and it had to worst flower I've ever smoked. NO TASTE! And NO EFFECT! GO SHOP SOMEWHERE ELSE PLEASE read more

Mercy Wellness - Cotati - The jar I bought from my local dispensary vs mercy wellness - Cannabis Dispensaries Near Me - Cotati, California

Absolute Horrible! They say they are open till 10pm? Then why are they turning customers away at 9:50pm when they have pre paid orders! Already fully paid for an open for 10min but still denying customers telling them they need to come back the next day for their pre paid order! Do better! After their Response of them not allowing customers in after 9:50pm due to regulations. Then Why stay open till 10pm if you can't sell until 10pm? Why not just close at 9:30 to avoid issues like this arising. Think smarter! Do better for the community! read more

I love this place. It's clean - good selection - super nice staff. But you gotta go to The Lounge at Mercy! You can relax and order infused drinks - flower - dab and there's always food trucks. Prices are great. There's usually only a cover charge for specific events. We played BINGO and I won a fab swag bag read more

Mercy Wellness - Cotati - Spoils from winning BINGO Xmas Eve! - Cannabis Dispensaries Near Me - Cotati, California

Not a good experience, too expensive, it takes too long to check out and not enough people working on a busy Sunday.

Easily the best dispensary business in the Bay area. The knowledgeable staff caters to your every whim. They offer a wide variety of products that will satisfy any customer. They have two locations, one in Santa Rosa and the other in Cotati which also houses The Lounge. That is an experience in itself. A mellow place to go to relax and enjoy company with others while taking in different cannabis options. They have cannabis tastings once a month showcasing different growers. It's a great time and gives you a chance to sample different varieties in a relaxing atmosphere around likeminded people. Plus they have different forms of entertainment including music, comedy shows, watching sports on their big screens, etc. I recommend all that Mercy Wellness has to offer in both locations! read more

FANTASTIC business. Thank you, Thank you, Thank you Ruth. From 1st. Contact to delivery EXCELLENT customer service. If you want a knowledgeable , kind and caring person , Ruth is the one. read more

Devin is amazing. He has helped me a few times. He could not have been nicer or more helpful. He always takes the time to make sure I'm happy and well, What more could you ask for he's thee best! I was looking for CBD for my back and neck pain, I needed from a previous injury when I wrestled my Peloton and my back lost. I was able to heal without pain meds and no opioids, yay! I'm also an insomniac, so I get their Wyld Pomagrnate gummies, which contain CBD and THC. I can finally sleep 6 or 7 hours. It was a miracle for me! They also grow a great assortment of their own line of smoke flower and they make tinctures. And for the party animals out there, be safe. Don't Drive; relax and enjoy! Party on! They also have excellent deals. Keep your eyes peeled. You'll find something new and yummy. P.S. They also have a system of points you can get free bees edibles smoke and some merch. Lots of products to chose from you'll find what you are looking for here and below is their website. https://mercywellness.com/ 01/22/25 review #359 read more

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I am very angry at all the business around me are stealing from the customers and lie about it. You don't seem to know how to properly convert ounces into grams, you don't always round up. Not at Mercy, they round up to the nearest $10 on a card, you must pay. A very nice lady at the cashiers station was being watched very closely when I asked questions about the rounding up and taking the tip. I have one honest answer, would you like me to boycott outside your entry, I have already started with Costco down the street. My daughter and I are happy to go around and help people earn a "Living Wage in CA". We are adjusting the non-profit to building a union to bankrupt any local business not paying the workers a living wage. At Mercy they lie and steal to get you to pay for the employees...and they lie and steal from customers to get more money for the company. Time to report. Buckle up, this will be fun for me, but not you. Reneee's Dear Ole Dad. Richard Lloyd Cooper Practicing law since 1960. read more

Great selection Great service Love the lounge Great value Can't go wrong with choosing Mercy read more

The best of the best of local dispensary.great customer service and amazing new lounge. Amazing promotions. Farm guy loves this place. read more

The management changes have changed the in-store experience. Lines are long, waits at the register can be up to 15-20 minutes for just one or two items. And i cant express enough that customer don't want to hear about budtender's daddy issues. They can't seem to reply to customer emails, but re-instate old policies shortly after specific complaints are placed. I started coming here a couple years ago with my partner who has been coming here since they opened. We're both now searching for other dispensary options and he will be leaving a review of his own soon. This place gets two stars. One loose star for their prices, one loose star for convenience of location (not in store experience). This place seems to be peaking and tilting all at once. read more

Hours are not what they say online. Showed up at 9:50 and was told by security that they "closed 10 minuets early today". I had seen another review stating something similar but the response was that they can't process items after 9:59pm. So is it that they closed early or is it that they can't process orders? Either way change your hours. read more

I love Mercy Wellness in Cotati. They always know my name. They have a great choice of high thc strains. Between31% and 36% and for $45 you can get 45% thc. read more

Mercy Wellness - Cotati - No Kings cotati. Just down the street from Mercy Wellness. - Cannabis Dispensaries Near Me - Cotati, California

There was a misunderstanding, about our delivery, and Ruth did everything she could to go above and beyond to make it right. Excellent customer service, great team. Shout out to Kehlani for being an awesome driver as well. Also, weed customers: Tip your driver! read more

I travel a 45 minute one way to this club after being a customer for over 10 years since they opened and was told 5 times how much was due and it was incorrect walked out with no medication and a 45 minute trip home WORST CUSTOMER SERVICE EVER EXPERIENCED read more

My favorite club! Great selection and the nicest people. And the lounge is great! Great deals for sure. Always look forward to going there.

It is astounding how inefficiently and slowly Mercy serves its customers. Seems like they do this so the store appears crowded and busy, but it's just a waste of customer time. Zero real product on floor means the budtenders can't inform you about pack dates, arguably the most important information when buying flower. Have never waited less than 15 minutes shopping in store. The time between your order being taken and you walking out of the store is also delayed by their silly tube delivery system which makes it so there is never product available on the floor. Go down the street to the other store that starts with J and ends with ANE. Would leave zero stars if I could. read more

This place sucks. The selection is cool but the customer service is trash and yeah just no! Go to flame on Santa Rosa Ave instead

Mercy Wellness in Cotati never disappoints! Great products (I always get the cherry Khana gummies because I'm not supposed to smoke anymore. When I did smoke they always had great bud and decent prices. I get delivery usually and it's always reliable and the drivers are always so nice! I highly recommend checking them out! Also, I'm very interested in their events, like the comedy show, paint and puff as well as just go to the lounge and chill! read more

Used to be my favorite dispensary, but customer service issues have soured me from continuing to support this business. My partner has his medical card and has tried several times to have them add it to his account but there is no way to add it online and attempts to contact Mercy regarding this have gone ignored. He even made an order for delivery in early April and had the Moonflower delivery person take a photo of his physical recommendation and ID. They promised to add it to the system so that he could take advantage of the upcoming 4/20 specials. Upon trying to place the 4/20 order and discovering that his info still hadn't been entered, he once again emailed Mercy as well as Moonflower to follow up and neither of them has bothered to respond, AGAIN. Other dispensaries allow you to enter the medical recommendation info online with no hassle or, at least respond to requests sent through their "Contact Us" links (shout out to Farmhouse Artisan Delivery for their STELLAR customer service). My last few pickup orders have gone sideways. The pickup line is NOT clearly marked (it's basically just that you go to the front of the line - there is not a separate lane or clear signs) and if you go to it it looks like you're trying to skip ahead of people in the regular line which is exceedingly uncomfortable - as is getting scolded for getting in the regular line so I didn't upset anyone. I mean, it's MY time and MY feelings - if I'm willing to wait to avoid someone making nasty comments about skipping the line, why should the staff berate me? The last time I was in, staff proceeded to have an argument in front of me about the till and someone using someone else's till - all while I was waiting at the counter for them to grab my order. The person who walked in several minutes after me and went to the next register over was served and out the door before they even got back to taking my ID. Like, what? It's a pity as we've been shopping here since it opened, but I guess our business is just not appreciated enough to respond to emails or check out in a kind and timely manner. read more

So, it seems they removed the 10% discount for seniors. I have been ordering from them for three years and thousands of dollars and ALWAYS got the senior discount. Now I ordered something online for pickup and never got the discount. I thought maybe they would change it when I came in for the pick up but did not. I tried ordering something today and also never got the 10% discount. I tried using the CHAT on the side and it sent me to an AI who's answers never even connected with my question. I phoned them and they insist there is 10% discount. Time to head for SPARC. read more

Delivery selection for Marin is SUPER LIMITED(NEVER used to be like this) & excludes about 50-80% of the menu. It went from 151 available items down to only 46 items, none of which i even wanted or looked at! When I selected delivery the items i had in my cart were removed & i wasn't allowed to add them agian! I used to have orders delivered all the time with NO LIMITED MENU & absolutely no problems what so ever! I dont know why they changed it but there is almost no point in even delivering when I can't get a single item I want! HORRIBLE NEW POLICY!!! THIS SEEMS LIKE SOMETHING THAT SHOULD BE AN EXTREMELY EASY FIX!! HOPEFULLY THIS IS FIXED ASAP! IT'S EXTREMELY FRUSTRATING & EXTREMELY DISAPPOINTING!! read more

I used to love this place it makes me very sad that the time I need compassion the most they don't have compassion I've tried 20 times no compassion they don't even answer their phone calls anymore read more

Best place to chill and roll up. They always got something going on there and lots of entertainment since I like to watch bball

I gave this dispensary two different tries, and both times was extremely inconvenienced and disappointed! Long wait times, even if you pay and order in advanced! Had the rudest employee the 2ed time Emalyn's attitude made me want to leave while waiting for my order read more

good products, prices, customer service; i've been buying here for years; highly recommended

Ashley gave great customer service over the phone when the website wasn't working and the delivery person (didn't get her name) was equally awesome and friendly with our dog. (posting on behalf of Jeff) read more

Mercy Wellness - Cotati - Papaya Cake crushed diamonds, Papa's Herb Lemon Cherry Gelato, Watermelon Drops - Cannabis Dispensaries Near Me - Cotati, California

The BEST dispensary in northern Camifornia And NOT just the bay! They have the best prices,they only charge $4.20 Delivery anywhere in somoma country and there esibles,drinks,flower,concentrate,vape pens,AIO vape pens and topical are the best I've ever tried. BETTER than any club in the city and is head above heels over organnican. This is the best most affordable club in northern California and it's sorry signing up and shopping there exclusively. As it is the BEST dispensary in northern California HANDS DOWN read more

Horrible customer service. Ordered delivery at 7:37pm, called me back at 9:00pm and said they couldn't deliver. Their cut off by the way was 8:00pm read more

Absolutely love Mercy. Has been my go-to dispensary for years. Friendly staff and a decent selection. With that said literally the only thing that "erks" me is their reward system. You get 1 point for every $1 you spend. The rewards selection is always limited to the products that don't sell or no one wants. You might find a cart every couple of weeks for 1200 points (yes a $20 cart for the equivalent of spending $1200). I know I'm being nitpicky here. But would love to see us long time customers get a better selection after spending all that money. Mercy is still amazing, and highly recommended. read more

This place takes.. forever.. f..o...r...e.v..e..r.. literally writing this review while watching one cashier at 730 with a line of people and 4 employees walking around with their co workers talking. After waiting forever and it was my turn to come to the terminal, he states the line is over there, lol we've been in line for a minute and I was actually first in line. He then closes his register, and walks away laughing while customers sit waiting. Finally this guy comes over with an I-pad to take orders, I express my frustration with having to wait and he tells me to 'be patient' and that they were closing, I asked if they closed at 9pm and he stated yea, lol then why you closing down at 730, one register open with an hour and half left, and a full lobby? Once you pick an item, you stand in line, then wait for an awkward 1-5 minutes while being ask random questions as if they really care about you but are only nervous to fill the time it takes for them to act cool and send the product through a 1976 banking tube, half the time they just walk it out because the employees get it's a waste of time. This is my third time here and there's a line out the door with two people working the showroom. Last time here read more

Mercy Wellness - Cotati - Typical line out the door with only 2 people working..... the system here sucks and it ancient slow - Cannabis Dispensaries Near Me - Cotati, California

Their online delivery service is a scam $30 dollar minimum but have to have $45 worth of stuff to order not $32 not $35 not even $40 but $45 to get delivery. read more

Great Devi e from the time you enter to the time you leave. Extremely friendly and helpful staff. The selection offered is amazing. Questions always answered. Great value and prices read more

I reached out to Kelsey for help with selecting products for a friend who was about to begin chemotherapy. The time and care she took to help was the very definition of Mercy Wellness. She was extremely knowledgeable about each product she selected and took the time to explain in detail how they would help with pain, nausea, fatigue, sleep, etc. Most importantly, she cared about the person she was helping and showed empathy towards her in the process. Kelsey represented Mercy Wellness in the best possible way! read more

They have a really cool shop with a pretty amazing garden inside. They are growing thier lunch money brand there. I was really impressed with everything. The only problem with Mercy is the employees there. The people who work there are so rude, and mean. It has been an on going issue for me, and I am a disabled vet, and they just wont quit with the rudeness and straight up vicious behavior. The Mercy wellness operation is commendable, but its lacking character and substance. They have devolved into a business that is focused on making as much money as possible, and do not care about the quality and consistancy of the product and experience. Heres the real review, just avoid mercy and go somewhere else. Unfortunately, untill mercy can accept it has a problem and make some real changes, you need to keep your distance. The leadership incompetent, abusive and lacks character. read more

Mercy Wellness - Cotati - Cool grow room in cotati - Cannabis Dispensaries Near Me - Cotati, California

CannaCare (owner of Care By Design) followed up with me and apologized for the issue. They send a replacement bottle to Mercy-Cotati, of which I picked up. Glad situation got resolved. read more

This store is very very clean. The staff is very friendly and very experts on weed and other cannabis products. So many items to choose from. Many types weed and well stock for paraphernalia items. It is also priced very fairly. Very professional environment. read more

This place has great prices and huge selection of products. The staff are super knowledgeable & welcoming every time I visit. Love their preroll selection & sun grown flower options. I will for sure be coming back. read more

Mercy Wellness - Cotati - Pre roll shelf - Cannabis Dispensaries Near Me - Cotati, California

This was my go to spot, but I'm now on a quest to find another. I think it's gonna be Flame in SR since they seem to have more competent staff after one visit. These people don't seem to grasp the concept of what an MMIC card is for and keep charging me tax. Just went in to question it and was told that I need a NUGG card ON TOP of the MMIC card to get a tax break. So a NUGG card is about $100 (I assume, based on my previous card that wasn't NUGG) and an MMIC card is about $100...why would I get the NUGG card? An MMIC card from the State trumps a NUGG card for tax exemption. A NUGG card is easy to get, an MMIC card is issued by the state through the county you live in and is for people that will benefit from not paying taxes because they need to use MMJ as medicine even more regularly (think chronic pain, cancer). I know laws can be convoluted, but you're running a cannabis business. Maybe it's time to learn the difference and the laws regarding the cards and train your incompetent staff. No other dispensary I've been to has requested I have both cards. The last one I went to borrowed my card and, what?...looked up my card number to verify it in the database. I'm guessing Mercy staff don't know this exists... Here, I'll help you: https://mmic.cdph.ca.gov/MMIC_Search.aspx In case anyone from Mercy is curious, here's the application for the State card...https://www.cdph.ca.gov/CDPH%20Document%20Library/ControlledForms/cdph9042.pdf and for the physician - https://www.cdph.ca.gov/CDPH%20Document%20Library/ControlledForms/cdph9044.pdf. Im just not sure why this isn't enough for them. This is especially irksome because they say they are looking to hire people that are empathetic to the needs of medical patients and this bs just doesn't jive with their mission they claim. Some medical patients are on fixed income (disability) and have those tax free cards for a reason. When you overcharge me $16 in taxes, that is a package of insomnia medicine for me or anyone else that is medically dependent on cannabis. Stop being insensitive to medical patients and catering to recreational users and people that paid $39 to get a medical card through telehealth (I'm not trying to invalidate anyone's condition, but I know people faked one before recreational was legal...and my previous card was one of these type cards). Mercy must realize people do go to brick and mortar physicians and can get real recommendations from their legitimate doctors, right? Physicians do see the benefit to using it even if they work for a place like Sutter or Kaiser. Btw...you owe me about $50 in overcharged taxes (for some reason the NUGG requirement isn't applicable when I order online for pickup). Rant over, I need a gummy. read more

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