Service is always friendly, selection is nice and the prices range from reasonable to high end. But no more so than other dispensaries in the area. This place is one of the only places that has a medical compassion program so they definitely get my business for the recreational use too. read more

I go in here 3 to 4 times a month. Sometimes its busy and employees small talk with you while your product is being grabbed by another employee . Long story short today I asked employee about how many points I had and what you can get. She showed products and then showed me a depository time pill or something you put up your colon . I said eww thats gross and she got mad because she apparently has friends that have cancer and guess they have to shove it Lol. She got offended and had to tell me about her friend with terminal cancer. I get it we all have our problems but be proffessional don't put your sad vibes out to a paying customer. It got me irritated while I was there to be honest. Save the small talk and your issues w your friends. I'm here to get in and out. read more

The woman with Blue/Green eyes; Dark Hair/Light Skin: She has been more helpful than ANY of the cashiers could handle! Need more of this person! read more

This place definitely has plenty of cannabis options for the right price! Friendly and helpful staff. Great deals and I'm definitely going back soon! read more

Mercy wellness is great. I went in today and everyone was helpful and friendly. The dude that rang me up went above and beyond and I really appreciate it!!! Made my day. read more

Always a pleasure with Mercy. It took all of 1 1/2 minutes for the goodly gent to scan my ID, give me some killer eye smiles (smyes?), and pass off my perfectly cured and very nicely priced 1/4. Enough time to breathe in the lovely spring day and realize how lucky I am to be alive. And close to Mercy. side note: great name or greatest name for a Christian heavy metal band? "Close to Mercy". read more

Hands down best medicinal shop in the bay area! I have made several visits to this location for a family member and each time was an easy in and out without any issues. First, very clean and very organized. You can really tell they put a lot of time into this location and also invested in their staff who are very knowledgeable. Price point seems to be a tad lower than other local dispensaries, so that is always great! I guess with any dispensaries you visit, the one sour part, which is not their fault is obviously the large state tax, so the more you spend, do not be surprised by the outrageous tax that follows along with it. Outside of that, quick and easy review for those looking for feedback, hope you enjoy! read more

One of the best dispensaries in California if not around the country. I love how this place is run and it always has a huge selection. Big props and huge fan. read more

Good prices, cool staff. Been coming here a while. It's nice to see an owner invest back into his company. The stores are really nice.

Have stage IV cancer. Terrible pain. Refuse opioids. The CBD really helps. Get 40:1 Good parking. Usually in and out. The weekend go when they open. Nice, helpful staff. read more

Customer service is horrible. There's no phone number to contact them and the one that they do have is a voicemail that they don't respond to. I called over 32 times and never got a call back waited five hours for my delivery and then when the girl finally called me back five minutes before my driver got here she had attitude and told me not come back very unprofessional. I think it's crazy because I called the one in Santa Rosa and they answered the phone automatically so why is it that the other phone system for the Cotati one is completely different? read more

I love it here! The layout is conservative... But the price points are very good! I was able to get exactly what I wanted with wonderful customer service in a very quick manner. I would love to go back next time I'm in the area. read more

This place is top notch. The staff is awesome and Felicia always goes the extra mile. She remembered me when I was very sick and now am better and always said kind words. Kick Ass job by all at Mercy Wellness! read more

Everyone here is nice and the facility is nice but make sure your order is right when you order online because they will not answer the phone and it's very frustrating. read more

Always a great time, every visit! I enjoy this location its bigger and they have a outstanding selection of product. You can sang a good deal time to time. I really enjoy the staff, always helpful and good energy! read more

Fantastic dispensary! Top notch service and quality products. Usually will order online for curbside pickup. Fast, easy and efficient service. Wide selection of edibles and they even offer a senior discount. read more

Love Mercy Wellness of Cotati. Their customer service is top notch. Whether it be a delivery or a walk-in, the staff is always so friendly and helpful. Not to mention " real " . Really like seeing those plants mature and bud over time through your looking glass . Keep up the good work and thank you for your service. read more

This place is a joke. U can't even look at the product, and they sell old, short eighths.

Love the staff always friendly and knowledgeable and respectful. I love that you get a 25% on your birthday . Watch out for promos and guest visits. They are my local dispensary and there is always plenty of parking , security, staff on hand . Clean and well organized . Close to the freeway, lots of new products. read more

I love coming to Mercy Wellness. They have the latest cannabis products. The daily/ weekly discount offers me an opportunity to try different types of brands. I love the delivery option and the app (order online ) is easy and convenient to use. Overall experience I can rate 10/10 read more

Used to be my favorite dispensary . After Covid seems to have gone downhill. Not as much employees manning the registers like before. I have had to wait extremely long last couple visits cuz there is 2 people working registers for In house and online orders. Last straw was getting quoted a certain price for a vape cartridge but having to pay more because of confusion between staff and product discounts . Apparently mine was one that wasn't on sale. I don't work in retail anymore but I know when a price is shown or offered that's what it is. Could've just honored me the 20% off this last time and fixed the pricing issue after my transaction to keep a happy customer . Instead you get an extra 20% from me this time, BUT LOSE ALL MY BUSINESS GOING FORWARD ‍ not what I expected from top cannabis retailer in '22. Will be shopping elsewhere now read more

The employees are always in a good mood and upbeat. Great energy!! Also, they have a great selection of edibles. It seems like every time I go they have something new to try. One of my new finds today was an apple lychee cannabis Jell-O shot. Just had it and they were right....it was super yummy!! read more

Mercy Wellness - Cotati - Apple lychee cannabis Jell-O shot!! - Cannabis Dispensaries Near Me - Cotati, California

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Remains most professional and community based , knowledgeable dispensary in the Area! Are they cheap, NO but definitely economical choices. Great giveaways and amazing customer service both locations. Matt the Manager in Santa Rosa is a asset to the cannabis community w his full knowledge inside the current business as opposed to the past market ten yrs ago . Products change and Mercy try's to best fill the community w its 420 needs . No need to go to a head shop w some Johnny come lately smoke shop w all Chinese glass where at mercy my incredible 15$ hand blown is amazing as the other-swag, rigs too in The Mighty Quinn / Mini head store box , great $$$ too! One more thing , they have amazing connections w the best local struggling growers in Mendocino, like Happy Days Farm and Mendojosa Farms, which you can see the farms on IG , great real working, beautiful locals , who took the risk and grow amazingly great clean cannabis. Stay clear of over commercial products from SO CAL or big corporations backing like Rappers , w one company or Other folks who think cannabis is a cash box . The other dispensaries are already dropping like flys, in a over saturated market, w way way more choices than ever . ( some like dabs not great for lungs in long ‍!) I'm not wishing business failures but it's clearly over saturated, now . I remember when there were 3 , not 50 ! ( In Sonoma County) read more

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Lived in Cali my whole life. Moved away about 6 years ago. Came back for a visit and first thing I did was go to mercy because of how much I used to love their products. USED TOO. This place is a rip off and sells boof flower. Was told how much the new "Kushmints" grown in house was the new strain that everybody just loves. Couldn't get a look see or a smell. It came in a closed metal tin. Decided because of the insane price increase since the last time I was there, to just get one eighth to sample since I couldn't see it. Sooooo glad I did that. Their in-house growers are inept and are producing low terp and low thc products. The tin claimed to test at 28%. Lmao. I've smoked mid in the hills of Tennessee that had more flavor and high than this crap. Even my wife who just started smoking last year said she couldn't get high. My advice is that if this is the spot most convenient for you, skip the flower and buy some out of house produced oils with an actual brand name. Their "Mercy Welness" generic flower should be thrown out and Mercy should be ashamed of themselves. This is not serving the community, this is ripping them off. Do better you greedy rats! Quick Edit: After going through the reviews it seems that they have a consistent issue with selling their "smalls" as actual real eighths. Their "smalls" are discounted. My tin was also full of small as well and I was charged a regular rate. Now I wish I could give zero stars. Never again. read more

Mercy Wellness - Cotati - See the light burn? This smoke has no terps, no flavor, no high. Your in-house growers are lames. - Cannabis Dispensaries Near Me - Cotati, California

My experience at Mercy has always been positive. My experience yesterday was even more so because I fell over a year ago with a concussion and they have been helping me find the best solution to managing my pain. The staff here is very knowledgeable and helpful every step of the way and I really appreciate all of their help better than most dispensaries I've been to in the county. Thank you again Mercy for being there for me! read more

Thanks Shawna for keeping your Customer Service Exceptional even though I was kinda acting like A Karen. I had a bad day and you took it out on you. SORRY. Thank You for keeping it professional read more

Mercy wellness is one of the premier dispensaries in all of Sonoma and Solano Counties. They take extreme responsibility for COVID precautions like taking temp and requiring masks. Richie was my bud tender yesterday when I made the trip to Mercy. He was very friendly and recommended a good indica strain to help relieve some pain I am having from a broken wrist. I live in Vacaville and since we don't have any dispensaries I have to drive to get what I need. Whenever I'm in RP I always go to Mercy. The staff is great and they have a great selection of products. Thank you for remaining open during the pandemic. read more

Really appreciate David's help today. I originally purchased a pack of pre rolls (binske) unfortunately when i opened the pack it was empty however i brought it in and David was able to help keep out thank again really appreciate it read more

420...what a joke!! Mercy is doing less and less each year on this great day!! Last year, they at least gave you a shirt and a lighter. This year nothing! Why did I show up at 830am!?! After today, I will not be coming back to Mercy ever!! read more

Happiness is....Mercy Wellness. My husband and I had our first visit to this great store today. We sure have come a long way since using the shake to make brownies after harvesting in the basement lol. We looked lost as we were perusing the wall of goodness and Lan came to the rescue. We were looking for a gummy that would not over power us whomps and some pain cream. Lab was extremely knowledgeable, patient and a kind guide. Thank you for all. Kayla was great. The man working at the temp station was kind and cool too. They are celebrating 420 tomorrow and we were invited to a free lunch to celebrate. I am looking forward to a long friendship. read more

Mercy Wellness - Cotati - Cannabis Dispensaries Near Me - Cotati, California

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Really love the staff and customer service but the constant changes and ridding of rewards points is the final straw for me. We had about 200$ in rewards that we saved for a rainy day ( my bf was laid off today) and we came in to redeem our rewards..apparently they got rid of them. Although the staff said " I've been telling everyone to use up their points.." I was never informed in person, text or email of this new policy. I typically get bombarded with texts and emails from them informing me deals or closures but conveniently never about getting rid of the rewards program. I feel robbed and cheated and as an almost 5 year patron I will have to take my business elsewhere. In addition to that, it took over 2 hrs to fill an "express" order, then another 45 min once we got there cause they still hadn't fulfilled the order. It usually takes 20 minutes to fulfill an express order. I don't know what's going on here but these incidents arent just happening to me. It seems like they need a better online system, POS, management, overall organization. I know they're probably just focusing on the new Santa Rosa location and possibly spreading themselves too thin but the constant changes of policies and lack of communication is going to cost them more patrons in the future. read more

*** I got a very nice note from the Mercy staff explaining some issues they were having with staffing and what they've done to address what led to my concerns. Updating by a star for great communication. Also, open to going back and giving them another shot. *** I was driving home and thought I'd give Mercy another shot... was so disappointed with my experience again. I left after waiting in line for nearly 20 minutes, went to Solful (even worse) guess I just need to stick with the legacy operators that know what they're doing. read more

I ordered at 330 and my order still hasn't arrived when I called the Cotati location I was told both delivery people were on break?? It's 630 now read more

Wish I could remember the name of the two people who helped me when I was there recently. Anyway, I had so much fun talking to them while they explained how to use the canna butter I bought. Made some great cookies with it. Can't wait to go back! Cyndy R read more

My first visit out of pure curiosity and the only place to purchase Lagunitas HI-FI Hops which goes for a whooping $8 a can was impressive! The selection of cannabis and cannabis infused products is mind blowing! And the prices seemed fair to me. Every product had a thourough menu card explaining the THC levels and the predicted effects; ie, giggly, relaxed, creative awareness. Some even claim to help with insomnia. Very organized and professional, this outlet is a welcoming experience for those looking for medicinal or recreational cannabis. The clientele were normal people who looked like your neighbors, like a stop at Olivers or Trader Joes. read more

Been going to this place for about 10 years. Way back when it was a tiny little, one room operation. Mr. Monday was behind the counter displaying his wares. I had just finished up cancer treatment and weed was several years away from being legal. The informative staff really helped me make the best decisions I needed during that exciting time in my life. Top notch outfit with top-notch people and product. Not too many other places to go that are of this caliber. What's more to say? Oh, yeah! Their home delivery system is tits! Using it a lot during the Trump virus era read more

Always great efficient service and the employees go out of their way to Help you. Nikita hooked me with a great promotion that I didn't know about, so I was very grateful. read more

VERY IMPRESSED! Fist time visiting Mercy Wellness. Very impressed by their layout, cleanliness, selection, and most of all service! All staff members were friendly but Lan was next level helpful and knowledgeable. I will definitely be back. Highly recommended. read more

Mercy Wellness - Cotati - Cannabis Dispensaries Near Me - Cotati, California

The best, best prices and selections, great service My only problem is it's an hour away from Fairfax read more

Huge ripoff to Medical Marijuana Patients. Prices posted on product in display cases DO NOT INCLUDE TAX! But wait, there's more. Customer's don't just pay standard CA Sales Tax of 10% but a whopping 25.5% Tax which Recreational Users are suppose to pay, NOT Medical Marijuana patients! It defeats the whole purpose of having a recommendation to pay Recreational Excise Tax. This is a blatant tax ripoff to the community, and a fraudulent representation of CA State Tax regulations, as the owner is pocketing the extra 15% tax made on Medical Patients for himself, and the state sees none of it! That BS story of needing a state issued Medical Marijuana ID to be taxed 15% on top of product price is manipulation, and you can't return the product you just purchased as all sales are final. This place is the reason why Marijuana is still considered federally illegal in this country. In no way does ripping off patients promote "Mercy or Wellness of Cotati. *****Updated photos are screenshots from the following "Tax Guide For Cannabis Businesses" website via CA.GOV: http://www.cdtfa.ca.gov/industry/cannabis.htm Brandon - Claiming a customer is confused, and throwing innocent dispensaries under the bus without providing any evidence to back up your claims, gives zero merit to your business practices and credibility. Based on CA Cannabis Tax Guide, Medical Marijuana Patients (with recommendations) do not pay 10% use tax, just 15% Excise Tax. You overcharged me 10.5% tax illegally. read more

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