Markel is great, very skilled and knowledgeable. Only reason I stopped coming here is because I moved to Washington.

To start out I am giving 5 stars for the quality of work. I've been using Markel's for about 2 years. The work is great. I've had two pair of shoes repaired for my boss and she was very happy with the end results. That being said, I have a problem with the fact that I was told my item would be ready for the next day. I told him it would be great since I wasn't supposed to be on that side of town on Friday so Thursday was great. We agreed on 2pm. I showed up at 2 and the place was closed. I called and left a message. He text me back saying he was at the hospital. I understand things happen and I sent a text saying I would make the trip back out the next day because I had to have that shoe. He never text me to say if he'd be there or not. I guess it's the lack of communication that bothers me the most. And the fact that he doesn't adhere to his business hours. I paid up front and believe I am, at the very least, entitled to a response to my inquiry. Not a good business practice. read more

5 stars for quality of work / 1 star for everything else -To be clear, Markel DOES do really nice shoe repair work.- BUT...Wow, what a difference a year makes. I visited Markel's nearly a year ago. At that time, Markel was personable and pleasant! He took time to explain what needed to be done on a complicated boot repair. He called me when they were ready. Nearly a year later, my two separate interactions with him (drop off & pick-up) were the complete opposite. Like I mentioned at the top of my review, he does do great shoe repair work. However, it's no longer worth the 35-40 minute drive for me each way because of his change in personality and for two big reasons, which may/may not be a big deal for you: MY BIG REASON 1. While his hours are listed on the door as 10 am to 6 pm Monday - Friday, the reality is it's a real gamble if he'll even be there when you show up during posted business hours. It's in your best interest, especially if you are coming from far away, to call first to verify he will be there or if during business hours, he's actually there. And then, you should verify that your item is even ready for pick-up. Just because you have a claim ticket with a pick-up date doesn't mean it will be ready when he opens/arrives on that date. Evidently, as I learned the hard way, pick-ups are not available until after 2:30 pm?? Nothing visible within the store or on my claim ticket mentions this important detail, nor did he share this with me two weeks earlier after I pre-paid at drop off. MY REALLY BIG REASON 2: You should know that Markel charges a hidden 7% surcharge fee if you decide to pay for services with a credit card. Yes, services do need to be paid in advance (there IS a sign in the shop for that) but nowhere is it posted in his shop that there is a 7% credit card surcharge fee. I only found out about the fee when I looked at the e-receipt once I returned home from the prepay drop-off. Typically, I have no problem paying a 3% surcharge fee if I know about it BEFORE paying, as I like the convenience of using my credit card and the card points I accumulate. But I personally draw the line at anything over 3% and 7% is definitely a no-go for me. Unfortunately I was never given this choice because there is nothing in his shop that states he will be charging you this surcharge. (And contrary to what he claimed during our pick-up convo, he NEVER mentioned it to me at drop off.) As an informed consumer, you should know that if a vendor chooses to accept credit cards, credit card network rules (Visa, Mastercard, Discovery, and American Express) REQUIRE a vendor to post signage within their store or physical location, on their website, at their point of entry, and at their point of sale terminal/register that discloses to all cardholders and customers that they apply a surcharge on credit card transactions. (It can't be just one of these places, it has to be ALL those places.) The merchant is also supposed to notify Visa & MC in advance if they want to charge a surcharge. The afternoon at pick-up (my third time returning to his shop that day, see above REASON 1) I brought up the surprise 7% surcharge and calmly pointed out he didn't have any signage notifying customers of this. Markel became quite agitated and defensive! He declared that he is able to charge whatever fees he wants, without it being clearly posted or even posted at all, because it is his business! Furthermore, he continued, the credit card company charges him whatever they want and therefore he can charge whatever he wants, too! As an informed consumer you should ALSO KNOW that within the US, the surcharge amount a merchant can charge may not exceed the merchant's processing fees, AND cannot exceed 3% of the total transaction amount. https://squareup.com/help/us/en/article/5671-can-i-apply-a-surcharge-to-square-sales As an informed consumer, you should know that merchants are not allowed to charge a 7% surcharge if you want to use your credit card, even if they decide to post within their store that they charge a 7% surcharge fee. However, this is exploited by unscrupulous merchants because as I have discovered, credit card companies will not push the issue with Visa due to the typically low dollar amount a 7% surcharge nets within certain businesses. Finally, as an informed consumer, you should know that YOU can exploit your own loophole on these secret overcharges, as I have discovered, by disputing it with your credit card company! It's a PITA but keep and submit the receipt when you contact your card company to dispute the fee and more than likely your credit card company will refund the full amount of the surcharge that was elusively tacked on to your bill. (Nordy Visa will credit you!) Then, you can decide if you want to post social media reviews (Yelp + Google) of your experience to serve as a cautionary tale for others, and if you want to do business with that merchant again in the future. read more

One Stop Shop @ Markel's - Say what?! - Shoe Repair Near Me - Scottsdale, Arizona

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Goodbye clinky nail-to-concrete annoyingness of broken heels! This place is a Godsend!!! It never fails that every single pair of shoes I have (I only wear high heels) somehow always loses one of its heels and I end up walking on the nail. It's been so frustrating trying to find a good place to fix my heels for a good price. While out and about today, my mom says "hey, wanna get your boots fixed?" As much as I love being heard walking from a mile away due to my clinking, I figured it was time to get them fixed. She calls Markel's and they say they can fix my boots -- but one slight problem -- I was wearing them. Well, we get to the shop, walk in, and I asked how quickly my boots could be fixed, since I was wearing them. I'm told to take a seat, give the gentleman my boots, and relax for a bit. The gentleman takes my shoes back, and -- kid you not -- fixed them and gave them back within 5 minutes! Not only was I amazed as his quick turnaround, but the quality of the work was superb! I am extremely pleased with Markel's! The quality of work, the quick turnaround, and pricing can't be beat (and believe me, I've tried to find a place to fix my heels at a reasonable price). I walked out absolutely impressed, and I promised I'd bring back ALL my heels; so if you need your shoes fixed, I highly suggest you go here before I do -- 'cause they will have their work cut out for them once I drop off all my shoes! Highly highly recommend!!! Oh, and they do much more than just fix shoes; they fix luggages, do alterations, dry cleaning, etc. read more

One Stop Shop @ Markel's - Tah-dah! Shoe magic - Shoe Repair Near Me - Scottsdale, Arizona

I very rarely write Yelp reviews, but I REALLY want to show my love and support for One Stop Shop @Markel. I took my old 10 year old shoes to have it polished, and came back the same day to pick up my shoes. Surprisingly, it looked like a brand new shoes off the show case! Very happy with the results of my shoes and I would HIGHLY RECOMMEND everybody to this place as we alway come here for our dry cleaning, and he always does an excellent detailed job on several alterations on few suits and dresses ( wish i would taken a before and after picture), belts, shoe repairs , fixing luggages that is broken, makes Cool wallet bracelets, and he fix and makes custom items, but here is the shoes i took few days ago for this write up. Review from Mary and Dave read more

One Stop Shop @ Markel's - before - Shoe Repair Near Me - Scottsdale, Arizona

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We've been using Markel's for cleaning & repair on all of my husband's shoes for quite some time now. He does an excellent job, always returns them looking brand new. Quality work read more

Good work fixing my wife's high heel pump. He set clear expectations on what is possible, gave a fair price, and did timely work. Will use again. read more

Not impressed. Entire store inside looks like a disheveled mess. Guy at the front counter has no personality Dry cleaners! Jewelry repairs! Tailor! Watch batteries! Uhaul dealer! Shoe repair! Shirts for sale! Weird!!! I brought a suit in just to get it pressed. $11 and 4 days later I got my suit. Looked fine. Would not come back based on the surly attitude of the guy working here. Not friendly. No have a nice day. You feel like your doing them a favor. read more

Stopped in on my way home from work. The tip broke off one heel and I'd been clicking around on the metal piece all day The gentleman fixed them both up on the spot! 5 minutes and $15 later my favorite heels were back read more

I've had several watch batteries replaced here. None of them seemed to last. When I went somewhere else, they said that Markel's used the wrong sized batteries and that's why they didn't last. The shop is a complete mess, the owner has no personality and I find it very dishonest to take advantage of people and not guarantee your work. I personally would not recommend this place. read more

I couldn't be happier that I found this gem in my neighborhood. I am always "thinking" about projects I need fixed or repaired and this shop really does it all. I had a dad diaper bag that I wanted to embellish with some patches without interfering with the aesthetic look and functionality of the bag. I was able to make my son's diaper bag reflect his alma mater and it will be a hit. Markel went over the details with me and when I arrived for pick up, he remembered me and the bag was ready. It was beautifully sewn and I couldn't be happier. I will be back with more projects! read more

Had to get my suit slacks finished for length, the owner was very helpful in providing recommendations/ tips and asked about what kind of shoes I would wear with it, etc. He also had 2 trial rooms so I could wear the trousers for him to measure accurately for the fit. Because of the trial rooms, I ended up trying it on after the alternations to confirm the fit. His work was good and exactly what I was looking to get done. I had called and checked with a few places before going to him and he was competitively priced. He finished the task in about 30 minutes since I did not want to wait too long. There was a little premium (25%) for same day delivery, but it was worth in terms of having to make another trip. Overall great experience and will go back to him for some other alterations I have been pushing out. read more

Markel's was Awesome! Brought a pair of heels to get fixed, also a jumpsuit to get altered. Markel did a Beautiful job, quick and efficient. I apologize for the late post! He had it finished for me before Thanksgiving. Very please and will definitely be back again! Thank you, Markel! read more

Markels is great! I have been taking my expensive shoes and designer clothes to him for years and he has always done an amazing job. If it's time sensitive he will do rush orders. If you want something different or on trend he will do it. Very knowledgable and artistic. Reasonable prices Great service all around. I will never go anywhere else. read more

Just make sure you're clear on what it is that you want. Markel the tailor has very definite ideas. He does not seem pleased if you do not like his ideas. read more

Markel welcomes you like a best friend from the first appoint to the last!! His attention to details like no other.....

Customer service is non existent at this place, and they ask you to pay in full up front before even starting the job. If you're up for that then go for it. The workmanship is good and the prices are fair. read more

This guy is the real deal. Fixed two pairs of shoes and a piece of luggage; quality work, fair price and good friendly service. He even shined the shoes. I can't remember the last time a shoe repair guy returned my shoes with a shine. read more

He does a great job at everything he does. I had some custom work done to my dress shoes and they came out better than i have imagined. Will definitely come back for all my tailoring needs and recommend him to all my friends and family. Great Job Markel !!!! read more

I took in a pair of motorcycle boots with badly worn soles. The shop owner replaced both the bottom, and mid soles, and they came out beautifully. The new soles are of much better quality than the originals, and I was even able to choose from several different styles/patterns. Overall I am very satisfied with the work, and glad I chose this route over a new pair of boots. read more