My shoe repair was completed in just one day, and the craftsmanship far exceeded my expectations. The attention to detail and quality of work were outstanding. I highly recommend their services and will absolutely return for future repairs. Anthony P. read more

JR's Shoe Repair - Shoes after service. - Shoe Repair Near Me - Phoenix, Arizona

The worst customer service I have ever experienced. Dropped a shoe off for repair, was told a 3 week turn around. I called 4 weeks later and was told they could not find my shoe...!!! I texted them a photo, they FOUND my shoe that was not repaired. Told me 2 more days. I came by 4 days later and it wasn't ready! The man slammed my shoe on the glass countertop and told me to wait 15 minutes and "look at the jewelry". Frankly I was intimidated by the way he spoke to me after slamming the shoe down. I would NEVER recommend this business after the way he treated me and spoke to me as a female. SCARY read more

Did an excellent job refinishing a pair of Allen Edmonds shoes that had bleach damage.

A pair of my favorite shoes needed resoled. Completed in less than a day plus they look as good as new. Thank you!

Excellent work! He did a fantastic job in narrowing my boots at the top of the calf. Flawless work! You can't even tell where the stitching is. Thank you so much! read more

This is the kind of repair shop you want nearby. This is an old school, high quality repair shop who cares about customer service. 5 stars for customer service. 4 stars for their being closed for extended periods during the summer. read more

JR's Shoe Repair - Shoe Repair Near Me - Phoenix, Arizona

An absolute disgrace of a business and a deeply disrespectful man. I came in for the first time with several shoes in need of repair--one being a brand new pair of $800 Lobbs I purchased specifically for a wedding. I was trying to explain, although the didn't listen, that the venue had cobblestones that caught the heel and caused a small tear in the leather. I asked if it could be touched up to prevent further damage. Instead, this arrogant shop owner--who boasts of "50 years of custom shoemaking experience"--damaged my shoes with a pen, after I explicitly told him not to touch the soles and that I wasn't interested in resoling the other Lobus I brought in, a pair we discussed before moving onto this one. Why he chose to mark up and permanently ruin my shoes is beyond me. He must hate young women. He ignored me completely as I spoke asking to not touch the soles, still pushing a rubber re-sole that would destroy the value of the shoe. I declined--multiple times--yet he continued to talk over me, steamrolling the conversation and grabbing my shoes to mark up with his ball point pen without my consent. There is no also posted pricing, no transparency, and he seems to just throw out numbers as he sees fit. Despite my clear instructions, he left a permanent dent and ink line on $800 shoes. The mark isn't on the sole--it's on the arch, pressed into the leather where it will never wear off. After I told him I had changed my mind and wanted a second opinion, he tried to salvage the situation with a discount. I told him the truth: I'm disappointed you permanently marked brand new designer shoes because you couldn't listen. That's when he backpedaled, tried scrubbing it off (unsuccessfully). At one point he had the nerve to try to sell me someone else's beat-up Lobus, when he should have been listening to me say NOT TO TOUCH THE DAMN SOLES. he also marked the one shoe that wasn't scuffed from the cobblestone so now the entire pair needs repair vs the one shoe I was originally asking about. As I prepared to leave and gave honest feedback, he scoffed and said, "I have many customers." I replied: "And you just failed to earn a new one." To anyone reading this: He doesn't deserve your business. He will damage your property and gaslight you out the door. With an attitude this rotten and a total disregard for others' belongings, I doubt this shop will last another five years--let alone 50. Shame on you, JR read more

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Fast service, great job and reasonably priced. I was able to wait while my shoes were repaired. When finished they looked like new!

Do you have an old pair of boots in your closet that you're too embarrassed to wear because you beat the hell out of them? Take them to JR's!!!!!!! This guy is a miracle worker who revitalized my dad's ratty old Boots to practically BRAND NEW condition! These things were decades OLD, and JR hooked me up with brand new Italian leather soles and a BEAUTIFUL shine in an incredibly timely manner, and for a fair price too!! Support small businesses and stop in to this quality establishment to get your boots done today!!!! 11/10 read more

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I stopped in today (Fri) with a canvas briefcase that had a seam torn loose. JR said he could repair it and asked if Monday would be alright for pickup. I reluctantly said yes, and stated I worked Monday, but I could stop by after work. Realizing I would like to have it for work on Monday morning, he said, "I'll do it for you now." I know how frustrating it can be to be interrupted by someone expecting prompt service, and while I didn't expect same day service, JR's willingness to provide it was greatly appreciated. And he does great work. read more

JR's is a master at mending soles. I had a shoe problem and I needed the repair to be done in less than 24 hours. JR's met the challenge and had everything ready as promissed. I highly recommend this repair shop. read more

Had a treasured moccasin repaired here, and delighted with the result, from both a quality and value standpoint. Couldn't ask for more from a craftsman. read more

Quality is fantastic, no matter what I've brought in. Im always confident my shoes (or bags) will look new or better coming out

Everything went well. Very helpful. I got my shoe fixed and a piece of my Mom's jewelry recreated for me all at a reasonable price. So glad I found them. read more

Took my loafers to get repainted and soles installed. & They Brought the Guccis back to life Great work as always. Customer service always amazing and prices that you can't beat. Highly recommend. read more

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Charged $40 to reglue bottoms of shoes which I was fine with. Called the day they were ready and upsold me for $20 to stitch them to "last forever". I agreed and was horrified when I picked them up. To the left (front of the shoe) you can see the factory black stitching, all the way around the side and rear is the horrific Brown? Stitching this place did that totally looks ghetto. The nice shoes are now "lawn shoes" paid $60 to fix what now I feel I should have just thrown away. read more

JR's Shoe Repair - all the way around the side and rear is the horrific Brown? Stitching this place did - Shoe Repair Near Me - Phoenix, Arizona

The guy is a creep, hard to get ahold of, doesn't let you know when your stuff is ready, and took over 2 weeks to get the order done because he "forgot". I had to drive down there asking for a status update. I also need to to throw my purse away, looks like it was done with a sharpie and stained the strap. read more

JR's Shoe Repair - Shoe Repair Near Me - Phoenix, Arizona

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I went in to request a repair on a purse that was already falling apart after recently purchasing it. JR was very honest and indicated the repair cost would be more than the cost of the purse. I took his advice and I'll be returning the purse. I appreciate he didn't try to make the sale just for business. Hard to find quality and honest business owners. Also very friendly and welcoming service. I will be going back for future repairs. read more

Reasonable and good service. Added belt holes twice and new heels once. Convenient in and out.

JR's is a great shoe smith and I would recommend this shoe repair shop to everyone! I called and asked if he does same day repair and he said bring the shoe for him to take look. I got there, he looked and said take a seat. He finished the job very quickly and with great quality. Customer service was excellent! If you need any type of shoe repair, he's the man read more

My daughter uses my HS baseball glove for travel softball club. There was weathering on the palm...the repair and turnaround time was great in time for her Club Tournament. read more

Stumbled on this place in my neighborhood. He was reasonably priced and very fast service. Couldn't be more impressed.

Highly recommend JR's Shoe Repair. I took in a few pairs of work heels and they were all nicely repaired and looked liked new! I'll definitely be back. The only semi-complaint is they are closed on Saturday's. It's not a deal breaker. read more

So, first thing's first: I brought in a pair of boots to fix the lost heel bit. Plus two backpacks that needed new zippers. These items are now complete. They work fine, thanks JR's. But my experience was bewildering. I walked in with my items and an older gentleman told me the prices of each with a time frame of next Tuesday. Okay, cool. You pay up front, so I handed him my card, which caused a slight issue because he didn't know how to work the card machine, so he just handed me the iphone with Square, or whatever that is, to run my own card. "Do you know how to work this?" he asked me, then kind of walked away. Um, no, but apparently I'm learning today?? So I ran my own card and he handed me a ticket for pickup. I left. I returned after next Tuesday. Handed the same gentleman my ticket and say I'm there to pick up. He asks what I brought in... I'm curious now - because isn't that what the ticket was for? But I tell him a pair of black boots and two backpacks. He disappears into the back for an extended period of time. When he reemerges, he asks me what color boots? Black. He's gone again. He asks what kind of purse? Two backpacks, one is floral. He's gone again. He has a bag of several brown boots for me to review. No, black heeled, knee-high boots. I am now concerned. Finally, he returns with my boots and both backpacks. We are both relieved. I zip the bags. Cool, they work, but the new zippers are both a different color (gold instead of silver or whatever the opposite is) than the other zippers, which probably wouldn't have bothered me if everything else were going okay. Whatever, my lunch break is already taking longer than I expected to pick this stuff up, so I pick up my boots and he takes them from me, saying he's sorry, he'll go buff those. He disappears once more to the back. Oh goodness. He finally hands me the boots again and the heel looks fine. He starts complimenting me while I'm inspecting them, saying how beautiful I am and that I should tell my husband how lucky he is. Sure, I scoff, I'll tell him when I find him. He continues to compliment me and I wonder if it's a distraction tactic because this experience took so darn long. I escape out the door and make a deal with the devil never to break another heel or zipper for as long as I live. read more

I am always pleased with the quality of work done here. I have had three pairs of shoes resoled and many cleaned. Great service, thanks you!!! read more

JR's Shoe Repair - Shoe Repair Near Me - Phoenix, Arizona

Dropped off shoes over a month ago to have soles put on. Went in today and asked if he has even started them. He came out with a bag and the shoes were done. He dropped the bag on the counter and went in back. I paid $90 up front for the work. The shoes turned out terrible as the pictures show. I would avoid this place and will not return. read more

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This is the best shoe repair place. I had a pair of boots that were to wide at the calf. First, I went to a repair shoe on Shea Blvd & 92nd in Scottsdale and was told that it was impossible to size down the calf width as narrow as I wanted. But at JR's Shoe Repair not only did I get my boots sized exactly as I wanted,the price was right, the quality of work was perfect, it was ready in just few days and I was treated with kind respect. Skip the place on Shea and 92nd and go to JR's instead and be happy! read more

My wife wanted me to repair my favorite pair of shoes. The heals and soles were worn to the point were I could not wear. One of her girlfriend suggested she try JRs Shoe Repair, very close to her job. The shoes came out perfect and delivered on time. My wife said they were very polite and friendly. Will definitely use them again. read more

I sing in a cover band that works many days a week, and have been wearing the same pair of ankle boots for almost five years because they are fashionable and comfortable. The soles finally wore out and I brough I couldn't find anything close to the same, so I decided to get soles replaced. JRs did and amazing job! The soles are comfortable and the leather looks brand new! They also fixed two of my watches. I will definitely be returning. **Update** I few weeks ago the pad on the bottom of one of my boots fell off in the middle of a show. I brought the boots in and they fixed them for free! Such great customer service. read more

This is my second time going to JR's. My first time was about a year ago a and I had him tighten the straps on a couple pairs of heels and they came out perfect. This time I took him my Luis Vuitton Pochette Métis bag in Noir that had a rubbed off in the corners and he made my bag look like new! He also repaired another bag that I thought was permanently damaged. He's knows his stuff and does great work. I will definitely be coming back in the future. read more

They have done a great job fixing my shoes, luggage and purses. Nice people. Reasonable prices. Good service.

I have used this business many times to fix shoes and luggage. Staff is professional and the end product is always to my satisfaction. Good turn around time and great prices. read more

I have been using JR's shoe repair shop for my shoes, boots and luggage for at least 8 years. This little neighborhood shop is extremely efficient, reasonably priced with great customer service. He always makes my items look brand new and I'm always pleased with the results! I highly recommend!! read more

I brought in a pair of suede shoes with old glue that was impossible for me to get out at home. This was my final attempt to clean them before tossing them out. I wish I took a before photo because they came back looking brand new! I couldn't believe it. Great work from a great family owned business. Thank you! read more

JR's Shoe Repair - Shoe Repair Near Me - Phoenix, Arizona

I've been into JR's several times now for watch repair, watch batteries, and shoe repair. I highly recommend his services. JR breathed fresh life into my wife's favorite pair of heels again, which made her very happy. He warranties his watch batteries for a year, his prices are affordable and everything he has done for me has been while I wait with the exception of the shoe repair which I feel was handled in a very reasonable amount of time. He also carries an assortment of watches, bracelets, necklaces and rings for sale in his shop. I'll utilize JR again in the future, for sure. read more

I always get the 5 star treatment here and always gets the job done in a timely manner. I always keep this place in mind and recommend it to everyone read more

I love this place!! I've been going to JR's Shoes Repair for 3 years and I have never been disappointed. Yesterday, my expectations were exceeded. I needed a heal repaired and any other day the normal turnaround time given would've been fine, but due to a business trip, I needed them back in two days opposed to three. When I requested to pick them up in two days, he gave me a one day turnaround! I was so grateful; but not surprised. The service is always great and consistent. It's nice to know that my shoes are going to be repaired with attention to detail. My shoes always come back in great condition. Looking for a professional, honest, and pleasant experiece? Try JR's Shoes Repair...you will not be disappointed. read more

Fantastic service. Brought in a beautiful pair of Cole Haan boots that have seen better days & this place brought them back to life. They reconditioned the leather & completely re sole'd the boots to better than new. Highly recommend & will be back. read more

JR's Shoe Repair - Shoe Repair Near Me - Phoenix, Arizona

This place clearly doesn't want your business. I arrived at 8:15 a.m., knowing that they opened at 8:00 a.m. A sign in the window said to call a phone number and that someone would arrive in 5 minutes. OK, I get it. The owner lives close by and maybe wants to have an extra cup of coffee. No worries there. But when I called the number, I got a voicemail and not an actual person. I left a message letting them know I was there to drop off several pairs of shoes for repair. I didn't get a response for 3 1/2 hours - which I let go to voicemail. If you can't be in your store when you say you will be there, you really aren't concerned about your customers. Imagine if you needed to pick up your shoes after having them repaired, only to find out that the store was closed and that the owner couldn't be bothered to get back to you until it was convenient for him. Take your business elsewhere. I did. read more

Excellent service! Had my luggage zipper repaired. They did it last minute before an important trip and it only took a few hours. Very reasonably priced. read more