I was out running errands. Heel of my boot fell off. I am so happy that I found this place that was…read moreclose to where I was at. This is a family that started this business 45 years ago. I'm not sure how long Hugo has been there but he did a fantastic job. I saw some luggage, shoes, purses, and backpacks and I'm sure they can repair belts as well. Chris and Hugo thank you for attending to me so promptly. My boots are now made for walking. Perfect time to walk off Thanksgiving. I WOULD RECOMMEND

My Samsonite carry on luggage zipper broke. I really didn't have it very long. I got a quote of…read more$25-$30 dollars to have the zipper fixed. It seemed high until I found out it would be $200 to replace my luggage. I dropped it off on a Tuesday and it was ready the next Tuesday. Definitely would recommend them.

He fixed my beautiful shoes and put new red forever bottoms on…read more Looks brand new and also fixed my husband's alligator cowboy boots where the leather was worn. You can't even tell.

These artisans repaired my wife's expensive briefcase with expertise and care. We were very pleased…read morewith the Restoration.

Back in Seattle, it was really hard for me to find a place that did shoe repairs near to where I…read morelived. Here in Phoenix, The Leatherman was right down the street. However, there were no kinds of reviews on it, so I didn't know what to expect. I ended up being very pleasantly surprised. This is a real nice place, run by a very nice couple who did an amazing job on a pair of shoes I brought in - the worn shoes I brought in look like new. Better than new, even. Great service all-around. I highly recommend The Leatherman if you need some shoe work done.

The lady I talked to was nice and they were able to save my girlfriend's boots…read more I've never had shoes fixed/repaired, so I can't really say if the cost was fair. But, it was $65 to add sole back to the bottom of her boots. Figured they cost $200+ brand new, why not? Here are my gripes: 1. Told two weeks, took 3 and I had to call them to find out. When I did, I got the excuse answer of, "he's finishing them up". They called me 3 days later to say they were finished. Just be honest, I said no rush anyway. 2. They don't take cards. I can understand this 20 years ago, but it's not hard or difficult, and it's located in a sketchy, broke down neighborhood with no ATMs to be found. Who carries cash nowadays? 3. When I went to pick them up, they were in the back and not up front, with trees in the boots, ready for presentation. Just lying on some table in the back. 4. The boots originally had a "wooden" looking sole (no idea how to really describe it). But the color contrasted the black boot. What they replaced it with was a black rubber heal and a wooden (I guess) "half sole" (what she described it to be), which was then painted black. Needless to say, the "style" of the boot has been changed and it does not look better. Also, the glue or whatever they used to attach this stuff with, was just painted over. The finishing on it is amateur. It's like they didn't even care to try to impress us. Sure, the boots don't have cracked soles anymore, but they now look like some thrift store garbage find that was repaired by some DIY hack. I mean, I would have done it myself if this was the result I could expect. Nice old "mom and pop" shop, and what the service / shop environment they provide is a dying breed. I'd love to say something nicer, and surely there are plenty of happy customers. Why these boots came out worse, who knows.

Suren is the name of the owner and he is amazing. Top notch service as always, he always fixes my…read moreshoes and cleans them when needed! Last time I brought shoes that my dog completely chewed on and ruined them by Suren made it look like new all over again! Definitely recommend this place

Sometimes you just have a pair of shoes that you love so much, you keep getting the soles or heels…read morereplaced. I have a pair of classic Joan & David black pump, suede that is so comfortable that I think I've had them for over 15 years and I just keep replacing the heels. This time I took them to Paradise Family Shoe Repair. The place is on the SE corner of Tatum & Thunderbird. Place is super clean and the guy very friendly. He charged me $15 to replace the heels and an additional $25 to add some super tough rubber sole to the leather soles of my heels. When I got the shoes back, I was impressed by how well replaced the heels were and I am very happy with the super tough rubber soles that were still comfortable because I know my classic black pumps will probably now last me another 20 years. The best part? My black suede was looking a little worn and he sprayed a product call Suede Renew on the pumps (at no additional charge!!) and my shoes came back looking brand new. He told me I would be impressed by the work he does with my shoes and I have to write that he's right!

I took my favorite shorts to have a button sewed on. My favorite shorts, darned over the years in…read morea couple of spots, they had seen better years, but what Tatum Cleaners did with my shorts was truly amazing, they looked 10 years younger! Wish they could do the same for me! david

While I don't do a lot of dry cleaning, I've visited Tatum Cleaners five or so times. Located in a…read moreshopping center right next to Wingstop, a Japanese omakase restaurant, and an Italian ice spot, there's plenty of free parking. First off, the process they use is simple and efficient. I've never had to wait long in line to drop off my stuff, and they'll shoot you a text when it's ready for pickup. I similarly have never had to wait long to pick up my clothes. I've mostly been to Tatum Cleaners for button-up dress shirts and blazers. And once to clean a rug. The amount of time it takes them to take care of business is reasonable, and the prices are reasonable. I've never ran into any issues. That's the type of experience you look for at a dry cleaners.

Markel is great, very skilled and knowledgeable. Only reason I stopped coming here is because I…read moremoved to Washington.

To start out I am giving 5 stars for the quality of work. I've been using Markel's for about 2…read moreyears. The work is great. I've had two pair of shoes repaired for my boss and she was very happy with the end results. That being said, I have a problem with the fact that I was told my item would be ready for the next day. I told him it would be great since I wasn't supposed to be on that side of town on Friday so Thursday was great. We agreed on 2pm. I showed up at 2 and the place was closed. I called and left a message. He text me back saying he was at the hospital. I understand things happen and I sent a text saying I would make the trip back out the next day because I had to have that shoe. He never text me to say if he'd be there or not. I guess it's the lack of communication that bothers me the most. And the fact that he doesn't adhere to his business hours. I paid up front and believe I am, at the very least, entitled to a response to my inquiry. Not a good business practice.

My shoe repair was completed in just one day, and the craftsmanship far exceeded my expectations…read more The attention to detail and quality of work were outstanding. I highly recommend their services and will absolutely return for future repairs. Anthony P.

The worst customer service I have ever experienced. Dropped a shoe off for repair, was told a 3…read moreweek turn around. I called 4 weeks later and was told they could not find my shoe...!!! I texted them a photo, they FOUND my shoe that was not repaired. Told me 2 more days. I came by 4 days later and it wasn't ready! The man slammed my shoe on the glass countertop and told me to wait 15 minutes and "look at the jewelry". Frankly I was intimidated by the way he spoke to me after slamming the shoe down. I would NEVER recommend this business after the way he treated me and spoke to me as a female. SCARY

Came in there looking for a custom belt and he took care of it right there didn't have to wait longread more

One man shoe and leather repair shop and he's knowledgeable, helpful and kind. Great reviews for a…read morereason. Definitely recommend. Will be coming back.

I requested a quote from The Shoe Shop regarding cleaning my luxury Tote & got a response within…read morethe hour asking me to stop by so it could be assessed. The Owner, Mike suggested I take it back to the store where I purchased it to ensure the safeguarding of the original material. I appreciated that as opposed to being told "let me try and see how it turns out". Due to that type of customer service, I decided to get the protection soles added to the heels of a new pair of sandals. I was surprised that they were ready to go within 2 days. Not only was the quality & workmanship easily seen, yet the price point was also within my budget. I'll definitely return for other upkeep of certain shoes & handbags.

Kinda disappointed with this place. First let's talk about the price. I asked for a quote for 3…read moresmall bags, & 8 shoes. The initial price estimate for the job was between $100-$200. Then it went to $275 when I came actually into the store. Then because I did a deposit instead of paying outright ($200 down, the rest when the job's finished). Gave me my order ticket and it said I have a balance of $125. ($50 more). So my total went from $200 (estimate) to $275 (what the shopkeep told me) to $325 (Because... who knows) . Then I tried to pick up my items on Thursday June 8th at 5:47pm but they were already closed. Hours say from 6:30 am-6pm. So I came back again today (Friday) to retrieve my items. Paid off the rest of my (overpriced) balance and this is the end result of their work. Scuff marks, dried up crust, dirt in crevices. This is not $325 work If you're going to charge premium prices, make sure the quality of your work backs it up. Really wished I paid with a card because I would have DISPUTED this with my bank. Beware!