I requested a quote from The Shoe Shop regarding cleaning my luxury Tote & got a response within…read morethe hour asking me to stop by so it could be assessed. The Owner, Mike suggested I take it back to the store where I purchased it to ensure the safeguarding of the original material. I appreciated that as opposed to being told "let me try and see how it turns out". Due to that type of customer service, I decided to get the protection soles added to the heels of a new pair of sandals. I was surprised that they were ready to go within 2 days. Not only was the quality & workmanship easily seen, yet the price point was also within my budget. I'll definitely return for other upkeep of certain shoes & handbags.

Kinda disappointed with this place. First let's talk about the price. I asked for a quote for 3…read moresmall bags, & 8 shoes. The initial price estimate for the job was between $100-$200. Then it went to $275 when I came actually into the store. Then because I did a deposit instead of paying outright ($200 down, the rest when the job's finished). Gave me my order ticket and it said I have a balance of $125. ($50 more). So my total went from $200 (estimate) to $275 (what the shopkeep told me) to $325 (Because... who knows) . Then I tried to pick up my items on Thursday June 8th at 5:47pm but they were already closed. Hours say from 6:30 am-6pm. So I came back again today (Friday) to retrieve my items. Paid off the rest of my (overpriced) balance and this is the end result of their work. Scuff marks, dried up crust, dirt in crevices. This is not $325 work If you're going to charge premium prices, make sure the quality of your work backs it up. Really wished I paid with a card because I would have DISPUTED this with my bank. Beware!

I can't say enough good things about this place. Everyone was so kind, professional, and genuinely…read morehelpful. They treated my jewelry with care and explained my options without any pressure. It's rare to find a shop this trustworthy -- I'll definitely be returning.

I am thrilled with the service on my shoes. I took two high end pairs of shoes to be cleaned up and…read moreI can't believe what a spectacular job they did. This is my new find!!!

He fixed my beautiful shoes and put new red forever bottoms on…read more Looks brand new and also fixed my husband's alligator cowboy boots where the leather was worn. You can't even tell.

These artisans repaired my wife's expensive briefcase with expertise and care. We were very pleased…read morewith the Restoration.

I was out running errands. Heel of my boot fell off. I am so happy that I found this place that was…read moreclose to where I was at. This is a family that started this business 45 years ago. I'm not sure how long Hugo has been there but he did a fantastic job. I saw some luggage, shoes, purses, and backpacks and I'm sure they can repair belts as well. Chris and Hugo thank you for attending to me so promptly. My boots are now made for walking. Perfect time to walk off Thanksgiving. I WOULD RECOMMEND

My Samsonite carry on luggage zipper broke. I really didn't have it very long. I got a quote of…read more$25-$30 dollars to have the zipper fixed. It seemed high until I found out it would be $200 to replace my luggage. I dropped it off on a Tuesday and it was ready the next Tuesday. Definitely would recommend them.

The best love the work they do they are super fast and work is impeccable love that they make sure…read moreeverything is perfectly done to there expertise

great service. I took some sandals to be repaired they were ready with in 40 minutes and the…read morequality of the work was amazing.

Very nice people. Fixed my 6 year old son's stuffed animal that he's had since he was a baby.read more

Tony was so great! He cleaned up my high heel and replaced the tips for me and they look amazing! I…read moredidn't expect them to be done so quickly!

My shoe repair was completed in just one day, and the craftsmanship far exceeded my expectations…read more The attention to detail and quality of work were outstanding. I highly recommend their services and will absolutely return for future repairs. Anthony P.

The worst customer service I have ever experienced. Dropped a shoe off for repair, was told a 3…read moreweek turn around. I called 4 weeks later and was told they could not find my shoe...!!! I texted them a photo, they FOUND my shoe that was not repaired. Told me 2 more days. I came by 4 days later and it wasn't ready! The man slammed my shoe on the glass countertop and told me to wait 15 minutes and "look at the jewelry". Frankly I was intimidated by the way he spoke to me after slamming the shoe down. I would NEVER recommend this business after the way he treated me and spoke to me as a female. SCARY

It was my first time in today. Really great service and kind staff. I had a unique pant suit, and…read morethere were no issues with them taking it. Service was quick and received item back same day (even though I was originally told two days out). I loved the welcoming staff and ease of everything.

Overcharged for premium luxury item. A plain sweater set cost 48.10. Ripoff!!!!!!!read more

I took a pair of new shoes in with an elastic heel that was too big. He cut & readjusted the…read moreelastic and made it so they fit comfortably and my feet don't slip out of them. What I wanted took a lot of patience and multiple measurements to make sure it was perfect and I appreciate his attention to detail. It's a family owned business and really like the couple that owns it. I'll definitely be back!

What an incredible experience! No one would resole my beloved boots. I even went as far as sending…read morethem to Mexico but not luck. Nerick said he could do it without a doubt. The boots were done in about a week and absolutely exceeded my expectations. Great shop with great old world craftsmanship. In 2026 people need to understand that skills like this are a lost art and things take time for them to be done right. If you want it fast and cheap you will get what you pay for! The price for what I received here was in line with quality of workmanship. Thanks again!