I requested a quote from The Shoe Shop regarding cleaning my luxury Tote & got a response within…read morethe hour asking me to stop by so it could be assessed. The Owner, Mike suggested I take it back to the store where I purchased it to ensure the safeguarding of the original material. I appreciated that as opposed to being told "let me try and see how it turns out". Due to that type of customer service, I decided to get the protection soles added to the heels of a new pair of sandals. I was surprised that they were ready to go within 2 days. Not only was the quality & workmanship easily seen, yet the price point was also within my budget. I'll definitely return for other upkeep of certain shoes & handbags.

Kinda disappointed with this place. First let's talk about the price. I asked for a quote for 3…read moresmall bags, & 8 shoes. The initial price estimate for the job was between $100-$200. Then it went to $275 when I came actually into the store. Then because I did a deposit instead of paying outright ($200 down, the rest when the job's finished). Gave me my order ticket and it said I have a balance of $125. ($50 more). So my total went from $200 (estimate) to $275 (what the shopkeep told me) to $325 (Because... who knows) . Then I tried to pick up my items on Thursday June 8th at 5:47pm but they were already closed. Hours say from 6:30 am-6pm. So I came back again today (Friday) to retrieve my items. Paid off the rest of my (overpriced) balance and this is the end result of their work. Scuff marks, dried up crust, dirt in crevices. This is not $325 work If you're going to charge premium prices, make sure the quality of your work backs it up. Really wished I paid with a card because I would have DISPUTED this with my bank. Beware!

He fixed my beautiful shoes and put new red forever bottoms on…read more Looks brand new and also fixed my husband's alligator cowboy boots where the leather was worn. You can't even tell.

These artisans repaired my wife's expensive briefcase with expertise and care. We were very pleased…read morewith the Restoration.

STAY AWAY FROM THIS CON…read more Absolutely butchered my LV duffle bag. Dropped off for conditioning/moisturizing and all the vachetta leather had been dyed instead. Bag is cracking and dry. LV at fashion square confirmed it had been dyed with products not intended for that leather. Store owner could not even offer an apology or money back. Purposely does not take card payments to keep people from disputing charges for botched work. Tom has long retired and sold the shop, the man operating it has absolutely no idea what he's doing and it shows.

This is the best shoe repair experience of my entire life. I heard about this place and drove 30…read moremiles to have about 12 really badly in need of repair shoes repaired (they are very expensive shoes). My expectations were exceeded and the results and value were great! Further I had a rush order because I am starting a new job and Tom (I think...?) delivered! Very rarely have I experienced this level of service, quality and value! This place is awesome! Don't trust your shoes with anyone else. This is my first ever yelp and so happy to recommend this place !

I can't say enough good things about this place. Everyone was so kind, professional, and genuinely…read morehelpful. They treated my jewelry with care and explained my options without any pressure. It's rare to find a shop this trustworthy -- I'll definitely be returning.

I am thrilled with the service on my shoes. I took two high end pairs of shoes to be cleaned up and…read moreI can't believe what a spectacular job they did. This is my new find!!!

The best love the work they do they are super fast and work is impeccable love that they make sure…read moreeverything is perfectly done to there expertise

great service. I took some sandals to be repaired they were ready with in 40 minutes and the…read morequality of the work was amazing.

I was out running errands. Heel of my boot fell off. I am so happy that I found this place that was…read moreclose to where I was at. This is a family that started this business 45 years ago. I'm not sure how long Hugo has been there but he did a fantastic job. I saw some luggage, shoes, purses, and backpacks and I'm sure they can repair belts as well. Chris and Hugo thank you for attending to me so promptly. My boots are now made for walking. Perfect time to walk off Thanksgiving. I WOULD RECOMMEND

My Samsonite carry on luggage zipper broke. I really didn't have it very long. I got a quote of…read more$25-$30 dollars to have the zipper fixed. It seemed high until I found out it would be $200 to replace my luggage. I dropped it off on a Tuesday and it was ready the next Tuesday. Definitely would recommend them.

This store is amazing! It has a very welcoming a homey atmosphere with great products. The…read moreselection was very diverse with very reasonable pricing too. Romero was a huge help on the floor and provided great service. Would definitely recommend

Best western store! They have everything. Service is great. They helped with whatever I needed!read more

My shoe repair was completed in just one day, and the craftsmanship far exceeded my expectations…read more The attention to detail and quality of work were outstanding. I highly recommend their services and will absolutely return for future repairs. Anthony P.

The worst customer service I have ever experienced. Dropped a shoe off for repair, was told a 3…read moreweek turn around. I called 4 weeks later and was told they could not find my shoe...!!! I texted them a photo, they FOUND my shoe that was not repaired. Told me 2 more days. I came by 4 days later and it wasn't ready! The man slammed my shoe on the glass countertop and told me to wait 15 minutes and "look at the jewelry". Frankly I was intimidated by the way he spoke to me after slamming the shoe down. I would NEVER recommend this business after the way he treated me and spoke to me as a female. SCARY

Don't come or support this Red Wing location. Poor customer service. Came to exchange a pair of…read moreboots for a differ t size. I was told I had to go back to the store I got them from to process return/exchange because of new system and he cant even get boots from other stores since each store is ran independently. I wanted to exchange for a different size however he was adamant that he couldn't process the return/exchange. This is a joke and a disappointment since I have been a long time customer of Red Wings. I will make sure to never come to this location in the future...

Went in today try out some boots. Rob helped me out with sizing and gave me a great experience…read morechecking out the store. I'll definitely be returning to make my purchase here.