I cannot even BEGIN to express what an amazing company this has been to work with! Mommy and Me Cancer Foundation (www.mamcf.org) is sending one of our moms to Disneyland for a special time together. Our mom has mobility issues and when I spoke with Ryan's staff, they were courteous and Ryan even called me back when he was out sick! How often does that happen these days? Ryan, the owner of One Stop Mobility is donating a scooter to our mom and even making sure she has the best of the best to make her experience all the more comfortable and wonderful! Ryan, Pablo, Jessica, and Christian continue to be so helpful and proactive to make this happen! One Stop Mobility is THE premier scooter rental for Disneyland and other mobility needs all over the OC! read more

Thanks to a friend who insisted I stop limping around and possibly hurting myself further I came here for a proper cane. I had been using a wood one that was my great grandfather's because I'm frugal to a fault. There was a wide selection of adjustable canes that have self standing options to choose. They fitted it to my height and I'm using it constantly now. read more

Horrible customer service. My dad was on the phone longer than 20 minutes and we got to the place just to wait longer. Never got the stuff he had to sign and there is only one other guy here working and he is just answering the phone. read more

They get an extra star for the prices, but the lady working the front raggedy desk was rude. I didn't get her name,but she just was not friendly nor professional. She saw me waiting while she was helping another customer, didn't say anything. I thought to myself okay maybe she will say something once she is done. After she finished helping the customer, she decided to go and start repairing/plugging up the electric wheelchair mobiles....I'm looking at her at this point like, "can you help me please?" She said that she had to work on the wheelchairs...at that point I had to tell her to come help me and that she could do that after she helped me. Overall, customer service was wack. She didn't even want to show me how to open and close the stroller I rented. Another gentleman who worked there had to come and say let me just help her out. I wish I got his name (he was helpful). The stroller was okay. Will I be back, doubt it. read more

One Stop Mobility - Double strollers - Mobility Equipment Sales & Services Near Me - Anaheim, California

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Do not rent from this company. The scooter did not arrive on time even though the reservation was made well in advance. The dispatcher tried to tell me the scooter was at the Disneyland hotel, asked me to check in several different locations of the hotel. She then proceeded to say she couldn't reach the driver as the phone was in the office so she could not contact her. After 3 phone calls, a beat up scooter was delivered. I would not recommend or use this company again. Very poor service. Use A-1 rental instead read more

Located conveniently right across the street from Disneyland. Amazing customer service. Will definitely come here again next time!

One Stop Mobility was awesome ! Called them a week before our trip and they took my reservation. The day we got to the hotel we called them and it was delivered that morning I needed it. It was truly a god send for my feet. It made a 4 day Disneyland trip very pleasant. It stayed charged with no problems. Vicky was very nice when I called to reserve it. I would 100% use them again when we go again. They also price matched another company. The Disney scooters were way more expensive and very big and bulky. My hubby was concerned he would have to wait for me or run to keep up with me. I kept the pace with him and it worked out well. I didn't run into anyone it was no different then if I was pushing a stroller. On grad night I didn't use it at night it was far to crowded and would have been impossible to use. I don't know why they have negative reviews all I can say is they were great !! The hotel was right by them.The hotel put the scooter in the break room at night.Or anytime I wasn't using it. I had to ask them to charge it. I don't think it was charged for a few days but never ran out of juice. I would use there wonderful services again !!!! Thank you for making my trip less painful ! read more

ppl please don't order nothing from this company their equipment is nasty raggedy broke down filthy there custome service sucks everybody rude nasty attitude but quick to take your money call scooteround read more

Thank You....Thank You....Thank You.... These guys save us on our recent Disneyland vacation. My daughter and I along with a 6 year old had the most pleasant experience with our stroller rental. With Disneyland rentals, you return nightly...so how does our sleeping 6 year old get back to the hotel?? Rental from One Stop, you have your stroller for the length of your stay! Happy Family read more

Update: Spoke with the manager, Trung. He admits that since we had reserved the scooters that morning, there should have been fully functional (working headlights, bumpers not falling off, etc.) scooters should have been reserved for us. Trung said that since it was a late in the day rental, scooters with functioning headlights should have been provided to us to prevent the accidents that we had. Appears that Eric & Mathew were incompetent and not doing their jobs. Both my husband and I were in accidents because of no headlights. I injured my leg and had to see my doctor. Hopefully, Disneyland will take action with this company for sending people out at night with scooters that did not have working headlights - I am totally pursing that. However, Trung and the owner, Ryan Marshall, have decided to not take any responsibility for our horrible experience. He admits that we rented previously with them and had no problems and admits that this horrible experience should never have happened, BUT THEY REFUSE TO TAKE RESPONSIBILITY FOR WHAT HAPPENED TO US!!! They will not refund our money, which would be the right thing to do. Do yourself a favor and go a few doors down to the Best Western. Scooters are well maintained, less expensive, and if you park at the Camelot Inn, they will give you a $5 discount for the scooters at the Best Western. That makes them $10 cheaper than One Stop Rip-off and you will receive much nicer scooters! read more

I called and spoke to Pablo. He was very helpful, quick, and pleasant on the phone. My arthritis kicks in as soon as heat strikes so i decided to rent a standard power scooter, and as the queen of DME i expect nothing but the best service and equipmemt. I go in the office which is the hotel next to ours "Camelot" theyre tucked in across their office, i meet Joseph, very nice and pleasant, great knowledge in scooters and wheelchairs. He gave me a new like standard power scooter that was fully charged at 9:45 am, i ride it allover Disneyland with ease, omgee it ran so smoothly, and kept at full charge until 12:30 am. I am very satisfied with the service here and the price is super affordable so please call them for all your scooter, wheelchair, stroller needs! read more

Vicky and Joseph are extremely easy to work with. They remembered us after just the 1st day!! They pretty much had everything waiting for us and knew exactly what we wanted! So friendly and just easy to work with!! Would HIGHLY recommend this for all your EVC AND WHEELCHAIR needs!! Thank you Vicky and Joseph for going above and beyond to make sure we were taken care of!!! read more

Excellent customer service from voth Vicky and Joseph. So friendly. Loved that they were both interested in what my nephew wanted to do and how much fun we had at Disneyland and California Adventure. So helpful with getting a scooter and going over what we needed to know for the scooter, especially the neutral gear in the back. I HIGHLY RECOMMEND THEM. They are at the Camelot right across Disneyland. GO GET A SCOOTER FROM THEM read more

The staff was fast and friendly! We needed a solution for my mother in law to get around Disneyland, and the location was very ideal (across from the Main Gate). We'll definitely use them next time! read more

Tried to rent from them, same issues as reported previously, they couldn't even get my email address correct after spelling it out for them 5 times (it's my name, and not a hard one to spell at that). Called back to see why they never sent the paperwork to sign 6 hours later, got a person that had their radio playing in the background so loud that I couldn't hear them clearly, I asked if they could turn it down so I could hear them...they put me on hold and left me there, I just had to hang up. If they truly are a "family business", their employees are going to put them out of business. I canceled the order, only hope my credit card information is safe with them. AVOID read more

I have never had such lack of response and poor customer service from company in my entire life. I had rented and paid for 2 Scooters a month in advance and then once we travelled to Anaheim I got Covid. I called well in advance of the cancellation of time... Actually two days prior... I have emailed them a total of five times, left at least 6 voice messages and talked to countless staff. It has now been over four months since I paid and over 2 1/2 months since I've been trying to get my refund. They may be "nice" on the phone (only if you're able to reach them as about 50% or more of the time there's no answer and it goes to a voicemail that never gets returned )but please take this warning... Do not book your business with them. Absolutely THE WORST I have been ever been treated as a customer or even as another human on this planet. I even forwarded a formal complaint to the Better Business Bureau and after two attempts they received no response whatsoever from One Stop Mobility. You can go to their website and see the full details of my complaint. read more

Called last minute to rent a stroller and they had one available. Clean and the girls working were super nice! Super fast service we did. It wait at all for someone to help us. Got our double stroller plus a protection plan within 10 minutes and we were out door. read more

I wish I read the Yelp reviews before coming to this place. DO NOT RENT A SCOOTER FROM HERE, GO RENT FROM THE BEST WESTERN PLUS 2 DOORS DOWN!! horrible service, their scooters are old and run down, and the worker Jessica was clueless and rude. They totally scammed us and almost ruined our whole vacation. Long story short they sold us a scooter and it was raining outside. We were about the sign the final contract and the contract says do not ride the scooter in the rain, luckily we noticed and they said oh yeah you cant ride them when it's raining. So we said oh I guess we cant rent it then because it's supposed to rain all week so please cancel the transaction. She said I cant all sales are final and I already charged your card. I said you are knowlinlgy selling a product that cant be used in the rain and her response is well I dont check the weather. Like what!? We ended up renting from best western and I wish we would of done it in the first place we are still fighting to get our money back. What a scam. DO NOT GO HERE. read more

This place is a circus! I called to reserve a wheelchair for a Disney trip. First, nobody answered the phone. Finally someone answered but had to take my number and call me back, fine whatever. I gave my details and CC info over the phone and the chair was scheduled to be dropped off at my hotel. I get to the hotel and there's no chair and when I finally reach someone at One Stop they have zero record of my reservation. I had to go into the business itself to straighten everything out and that's where the real fun began. One woman was basically running the entire show. Some guy was walking back and forth from the front to the back, the phones were ringing off the hook, and another guy was sitting at a 2nd desk playing on his phone and harassing the female employee while she was trying to simultaneously help me AND the person on the phone. It felt like an episode of candid camera. He didn't lift a finger to help. He quizzed my sister on why she needed a wheelchair then asked if she's had a mastectomy. He berated the female employee about some missing paperwork that he acknowledged wasn't her fault but he continued to bring it up the whole 30 minutes my family and I stood awkwardly in the shop. He finally stood up to leave then grabbed a giant bag of laundry and said he bring his laundry to work because they have a washer and dryer and he can wash his clothes and get paid. WTF?! It was the most bizarre experience of my life. The chair was older and squeaky but got the job done for our Disney trip. I was able to leave it at the front desk of our hotel for pickup by One Stop. It may still be at the hotel, who knows. This place is crazy. read more

Not satisfied making a reservation for a scooter. It took me 3 calls to get the confirmation and docs to sign. If I didn't made the follow up calls I wouldn't be able to get the emails for the confirmation and docs to sign. I called around 8 am then called again around 2 in the afternoon and was told they're sending it at that time. However it's 6 pm and still have not received any email. After the 3rd call around 6:30 pm received the email at 7 pm. Very frustrating. read more

They have the most helpful staff. The scooter lasted 2 days no problems. I was staying far away and couldn't get the scooter back to my hotel so they even made arrangements for me to drop off at a nearby location and pick it up right away the next morning so I wasn't unconvinced at all! read more

Vicky hooked me up 8-12-18 with a scooter for a big man! It looked brand new, 5.5 speed option, light, flashers and even a charger. I enjoyed my day and evening at the parks. Vickey told me leave the scooter in my hotel lobby, she would have it picked up. No hassle, quick delivery, one charge on my debt card. This was my second time using One Stop, this will be my First Stop on my visits to DL. Thank you again Vickey! I appreciate your professionalism coupled with kindness. Mark K Lodi, CS read more

Good customer service I give it a five-star very helpful very nice we been coming to them for 3 years never had any problems. Love this place read more

Our experience with One Stop was amazing!! They were just the nicest people!! Best price for a rental and it was so convenient being at our hotel. We rented a double stroller and they gave us the newest one they had. Made sure it was clean before we headed over to Disney. We would not have made it 2 days without a double stroller and we drive in from Vegas so we had nowhere to bring one with us! Thanks so much One Stop!! You're the best!! read more

Trung is the man any need you have he will fulfill it. He knows his stuff. Any question you have he has an answer. Very funny and very helpful. The scooter is very clean and shop is well organized and the crew is well knowledge. read more

Awesome customer service by Vicky, she totally made our experience wonderful!! Great rates on our scooter rental. Worked out perfectly for our disneyland trip. Will definitely use them again. Thank you! read more

Love this place! So convenient. Have been using it for years for an annual trip to Disneyland. It's located right across the street from the main entrance. You can drive right from the building across the street into Disneyland, then back out again and drop it off when you're done. There is nothing more convenient than that (other than if it included free parking for the day)! The price is the best around. The scooters have always worked very well, with no issues at all. Even during the light rain last year! (check the weather, if it's going to rain, get a rain poncho that fits over the scooter. You will be very glad you did!) The battery lasts all day. It fits and maneuvers well on all wheelchair accessible rides. It has a small basket attached to the front. There is a lot of room on the footboard to put bags and things to carry. I have never had an issue disembarking for a ride, or leaving it for the attendants to take care of. Call ahead to reserve the scooter, and it's about a 10 minute check out when you get there. They have a few choices of scooters, including extra large ones, and I believe even accessories for strollers. read more

Called to reserve a power chair for my upcoming visit to disney. The person who answered the phone asked me for my name and phone number so they could call me back. Sure no problem. They called me back about 6 hours later and I didnt hear the phone ringing. I called them back but no one answered. The next day I call again and the same thing happens - i tell them Im returning their call but they say they are too busy to help me but will call me back. The return call never comes. This happens twice. I call them again and they ask for my phone number to call me back (too busy to take my reservation). When they call me back, voicemail picks up before I can answer. I call back immediately. They say they need to call me back, dont have time to take my order!! F@#$%! I explain to her that I've been on this merry go round for days now and I just need someone to take my order, she says she is just too busy and needs to call me back. I said no thank you, I'm done. Unfortunately there arent many options in anaheim for power chair rentals, hopefully the other place I was able to reserve online thru will work out! This company seriously needs to get with the times and get an online reservation system going. Or maybe hire some more people to help take orders? Or even give customers the option the hold? When you cant even get someone to take your order it doesn't bode well. I cant imagine the kind of horrible help you would get if a rental broke down. read more

Came to Disneyland & totally forgot our stroller; so I looked all over online for someone that wasn't charging an arm & a leg for a stroller rental, came across this company & gave them a call. $49 for a 5 day rental & then $10 for delivery seemed great! I also asked if could add some sort of insurance & was told that I could pay separately for both theft protection & then insurance to cover damages (why not just one umbrella insurance to cover everything?? $10 per a day for both things) By the end of the call, this 5-day rental was $100+. The woman on the phone takes the payment, charges the card & says someone can be over within the next 30 minutes & will call me when they are heading out way & when they arrive to our hotel, Paradise Pier Hotel. We get ready to head to the park & go downstairs to wait in the lobby for our stroller about 45 minutes after getting off the phone . I call back OSM & they try to put me on hold for reservations, but I explained that I had a reservation & was expecting a delivery, but haven't heard from anyone & it's already been 15 minutes after the expected delivery time. She tells me she will call me right back to get ahold of the delivery person . 10 minutes go by with no call back. So, I call yet again & get a different person, explained the situation & she said to give her a second while she tries to get ahold of the delivery person . She explains she wouldn't be able to call since she's driving, but I told them that i expected delivery about a half hour ago & we were waiting in the lobby wasting our park day waiting for a stroller. Just as we're talking, a white van pulls up & a woman hops out of it & is on the phone. So, I describe the van & the fact that she was on the phone & definitely driving, & the woman on the phone confirms that is the delivery person. Great! She kinda ignored us while bringing out the stroller & she was chatting on the phone, eventually she gets out paperwork & then has us sign something on her phone (the contract). The confusing part was that I was the one who made the reservation, but my MIL paid for it. She directed me to fill out the form since I made the reservation, but when we got to the end, the payment section (contract part) was under my MIL's name as the person who paid , but with my signature. She then tells us, "Oh it's fine, as long as you don't sue us it doesn't matter." We kinda shrug it off as we wanted to hurry to the parks . We get the stroller & it was dirty. She says that she washed everything, but couldn't get the mounds of glitter off the stroller, but not to worry because it's clean. We exchange our goodbyes & go our separate ways. My other half used a napkin & pretty much was able to dust off a decent amount of the glitter & throughout our 5-day trip, my toddler had glitter on her daily. Pretty disgusting & annoying, but we had no other choice or option as we were pretty desperate. The stroller itself worked great & we enjoyed using it, just the condition of it was a bit hard to look at it considering how worn it was & all the glitter & dirt. Fast forward, 5th day night, I call to arrange a pick up the following morning& spoke to a gentleman who made this experience a bit better but really took a lot of back & forth. Pretty much explained that we had an early flight & was leaving our hotel early, was told we could leave it at the bell hop & wouldn't be charged any fee, this guy told us someone needs to be there to pick up since you can't just leave it. We talked for a while & eventually explained my experience with the company regarding the delivery & he said everything that happened was a total mistake & feels guilty that I went through all of the hassle. He says he's going to talk to the owner to see if there's anyway he can meet us early to pick up the stroller. Long story short, that guy actually ends up coming to pick up the stroller in the morning, he actually explained that most of the strollers were not cleaned due to having a busy event, so I probably got a stroller that was not washed, hence all the glitter. My daughter ended up getting hand foot mouth & she had sores on the backs of her thighs & near her butt, so we assumed that she most likely got it from the stroller since we used wipes & hand sanitizer everywhere else in the parks. We tried to clean the stroller as much as possible, but the glitter & whatever else was stuck onto it like glue . They offered a 50% off of one day rental as a compensation to be used this year, but we don't plan on renting anything & know now to remember to bring our own strollers ... Overall, had a crappy experience with this company with both the delivery & pick up, really put unnecessary stress on our vacation. read more

Extremely disappointed. The cancellation "policy" was not explained at all. I shouldn't have to pay an additional $10 just to protect myself from having to cancel an order. I can see being charged within 24 ours before it's delivered. But this is rediculous. Even when the product wasn't in the truck or delivered I ended up paying, I should say wasting, $45 on a damn fee when I didn't even get to California yet! On top of that, I was hung up on when I asked for the approximate time frame of when I was expecting my refund or charge difference I was hung up on. Do not do business with these scam people. read more

We rented a scooter for my mom's visit to disneyland. Everything promised was provided, including the drop off and pick up at the hotel we were staying at. We had an issue with the battery draining quickly on day 1. I called the office and dealt with Kirsten who had a replacement scooter delivered within half an hour. Great customer service and very pleasant to deal with from the first phone call made to even with the issue with the scooter. Fantastic! Five stars. read more

Address on Google is old. Went there and got lost. Called store, was given another address from the man that answered the phone. When we arrived the door wad closed and there was a sign on the door that said be back at 1030. I called him at 930, arrived at 945, he knew I was coming and he closed the door and left. Horrible customer service. read more

We rented a double stroller and kick board and they were super accommodating and sweet!

Brought my Pride Victory 10 in on 5/16/13, for repair of the throttle lever! Also inquired about replacement batteries for it. (Scooter is 2 1/2 years old). The scooter was fixed the same day and I was told that I could wait longer for the battery replacement! I was never pushed to purchase or sold something that was not needed. It's great to come across people that won't screw you out of money, when its not needed. I will bring my scooter and/or my wife's for service to One Stop Mobility. Thank you read more

A member of our family had a cycling accident yesterday and broke his collarbone, a rib, etc. He was at the ER and was going to go home yesterday afternoon until surgery could be scheduled. From experience, we knew he would not sleep unless he had a lift/recliner chair and that the first night would be unbearable without one. We started to call yesterday afternoon to medical equipment rental companies and the best anyone else could do was for a delivery a day or more out. The last one we found online to call was One Stop Mobility. I spoke to Ryan there and shared our dilemma. He went into action and called in employees to make an evening delivery last evening! Another One Stop employee stayed a bit late to get all the paper work done. Our family member called this morning to thank us deeply as he was able to sleep through the night and get up and down by himself with the lift chair and sleep as comfortably as possible. Thank you One Stop Mobility, Ryan and colleagues for making that happen, you are the best and are much appreciated! read more

I recently spent two days at the Disneyland Resort, and due to my very limited stamina rented a scooter from One Stop Mobility. I could not be happier! The scooter was sitting in the Hotel lobby when I arrived. I used it for two and a half long hot days in the parks, and it performed flawlessly. The people I dealt with were very kind and accommodating. I can't speak to how they responded to equipment failures because, happily, the scooter zoomed along tirelessly the entire time I needed it. I had done this previously, on a five-day trip where I rented from a different company. Their scooters gave out midway through the first two days and I had to be pushed back to the hotel by my son. I highly recommend this service for the friendliness of their staff and the quality and reliability of their equipment. read more

I have used One Stop Mobility now several times for conventions in and around Southern California. Vicki was the first person I dealt with and has never let me down. They deliver it right to me and it has always been charged. Ive rented scooters when in Las Vegas and the up keep on these dont even compare. Id like to rent one from here and take it to Las Vegas. To be honest I could shop around but because I know I can get great customer service I WONT go elsewhere. Vicki has earned One Stop Mobility a life long customer. read more

One Stop Mobility was a godsend - called to reserve a double stroller the night before my trip to Disney which took about 5-10 minutes. The following day, I called them upon my arrival to our hotel and the double stroller was promptly delivered within 15-20 minutes. It was in great shape and clean. I called them when we were done with the stroller and it was picked up from our hotel lobby. The entire process was seamless and easy. I would highly recommend their services. read more

I can't say enough positive things about renting a scooter from One Stop Mobility! I have a pass and try to go to Disneyland once a month. I needed a knee replacement so walking around got very hard. I started renting a scooter before my operation and am still renting now, 3 months after. It is so easy! You can reserve one, or just sssshow up. It is located right across the street from Disneyland. You can valet park your car, rent the scooter and you're good to go! Kierrrrsten, the gal that rented the scooter to me, is the best! She is so professional and friendly. The scooters are easy to use, well maintained, and very fun to use. I can't say enough about the positive experience I've had renting scooters here!!! read more

Friendly service. Located at our hotel Camelot Inn and Suites. We will definitely use One Stop Mobility again.