I can't say enough good things about ScooterBug and their amazing customer service. I know there may be some bad reviews about them and the customer service, but they treated us with respect and kindness. I feel like they mostly get a review when something goes wrong, and probably isn't even their fault. We left some items in the zipper pocket for of the stroller we rented, and they went above and beyond to find them, and then shipped them back to us at no charge. The items we left behind were two autograph books our grandchildren had spent days filling up while meeting so many of the characters that walk around Disneyland. Anyone who knows about this, knows how heartbreaking it was we realized they were missing. So, to get them back, was simply magical. We used ScooterBug in Anaheim to rent a stroller for our trip to Disneyland. It was dropped off on time, and available when we arrived. It was in great condition, no issues whatsoever. Thank you, ScooterBug, for the magical experience. We will definitely be using y'all again on our next trip. read more

ScooterBug - Double stroller with some wore out grandkids - Mobility Equipment Sales & Services Near Me - Anaheim, California

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The idea of having to push my husband around in a wheelchair after his injury, while keeping an eye on three kids in 85 degree weather at the happiest place on earth, was daunting. Fortunately, I came across Scooterbug before our trip and I couldn't be happier. Scooterbug was not only reasonably priced ($129 for two days), but the entire process was seamless and hassle-free. The partnership they have with local hotels for Disneyland made this company a great choice for our family, since they deliver directly to the front desk. At check-in, our three wheel ECV scooter was charged and ready for us at the lobby. The scooter itself holds up to 6 hours of charge and it had a little basket to hold all our belongings. What could have been a nightmare, I mean...a very long day, instead was a wonderful experience thanks to Scooterbug. read more

ScooterBug - The Scooter that made our day so much easier. - Mobility Equipment Sales & Services Near Me - Anaheim, California

When I realized that I would need some kind of mobility assistance to get through Disneyland and California Adventure, not to mention - to and from the Disneyland Hotel, I contacted ScooterBug at the recommendation of the Disneyland Hotel. It was one of the BEST decisions of my LIFE. SERIOUSLY !! Between my bad back and right knee, I knew I was in trouble, and the motorized scooter saved my life !! The scooter was ready and waiting for me when I arrived at the hotel bell desk. They quickly showed me how easy it was to use, and for the next six days, until I dropped it off, this scooter was so unbelievably easy to use, comfortable, and it maintained its charge all day and night. I recharged it every night, as they recommended, and it performed masterfully. I especially loved how easy the turning radius was, which made it so easy to navigate the lines heading into each ride. By the way, for my husband, after walking from the hotel to Downtown Disney and back to the hotel, he realized that he was going to be in trouble all subsequent days if he didn't get a scooter. He called down to the front desk. They put him in touch with Scooterbug, and within a few minutes, he successfully ordered his own scooter, which was made available to him the following day. I cannot believe how easy the entire ordering process was and how easy the scooters were to use. Everything was perfect from start to finish, and I recommend them more than anything. read more

They don't call you back after leaving messages. I made several attempts to contact them and never received any type of response. I heard great things about them that's why I was calling. Maybe next time. I got a better rate somewhere else at the end of it all. read more

ScooterBug's renter was illegally driving their scooter with a child in their lap, thus impairing their vision and running over my wife's foot and resulting in our trip cut in half. The driver also immediately left the scene. I reached out to customer service and they advised I email them. I also sent photos of the driver including their illegal actions. They replied that they would forward the info to their legal team. Legal department refuses to respond to anything and it has been over 3 weeks. We have no idea who the driver is and they refuse to provide a resolution. Will be filing complaints in every possible way and take legal action. Watch out for their drivers un-backed by a company that doesn't care. read more

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The first day I got my scooter it gave me nothing but problems at Disneyland. I was given a replacement on the second day and that one kept breaking down on me at the Disneyland Park. It would keep powering off on me or when I would turn the key it would not turn on. I held up so many lines and so many crowds I was so embarrassed. When I called both days to report the problem and ask for a credit I was given a partial credit and the manager was extremely rude and said that she would reserve a another scooter for me in the evening and when I came to the Disneyland resort to pick it up they said the manager never even called. Nothing but problems with this company do yourself and get a scooter that's reliable from a better reputable company than this read more

I have always rented a scooter from Scootaround before my cruise. I arranged to pick it up at the cruise ship terminal so I can ride it up into the ship. They will also see that your scooter is waiting for you inside the ship in your state room. I need it at the terminal. I can't walk that well I'd never make it into the ship for it. They have different kinds of scooters, depending on your body weight and what you need it for. I get the three wheel scooter. They were always in perfect condition. I've never had issues with them. After my cruise, I drop it back off in the same location just outside the terminal. read more

One year later, another scooter rental. I had difficulties with the battery charge on my scooter which meant not being to spend my full time in Disneyland despite recharging the battery after three hours of use. I called Scooterbug after the visit since I was only there one day and they told me that they now have the ability to handle my scooter issue 24 hours a day which wasn't always the case in the past. The customer rep was very helpful. I am posting this information as it will be very useful for future rentals. read more

It was there when I arrived at the hotel and everything went very smoothly. I really like their service.

Excellent service- great product Easy online reservation A real asset to our Disneyland experience Highly recommended read more

Provided a scooter with a non-operational brake/lock mechanism. So obviously, no one checked the unit for this safety feature before it was delivered to my hotel. So I went to the Disneyland scooter rental area - because Scooterbug is the "official" scooter company for the Disneyland Resort. I found that Scooterbug did not have a replacement scooter available. I will not use Scooterbug anymore. I recommend D&K Mobility Scooter Rental, which is a local company, instead. read more

The scooter was ready when I arrived at the Disneyland hotel, very easy to pick up and very easy to drop off at the bell services when ready to leave had no problems with the scooter. read more

I again rented one for two days and the first night towards the end of the night the battery started flashing  red - luckily I got back to my hotel because good luck trying to charge the scooter at 10 at night in the dark.  I charged the battery in my room during the night.  The 2nd night the scooter lasted until 2am with plenty of battery life to spare.  Please deliver a FULLY charged battery to the hotel and tell the hotel to keep the scooter charged. No one wants to rent a partially charged battery, look for a plug - if you can find one, and take the time to charge a scooter  when they are spending thousands of dollars to enjoy Disneyland. read more

ScooterBug - Mobility Equipment Sales & Services Near Me - Anaheim, California

I am so disappointed, I have rented strollers from other companies and never had an issue but I decided to rent from this company and it will be my last. They do not care about their equipment they are about their money. I understand I am renting a stroller and don't expecting it to be perfect. But they seriously gave me a piece of equipment that belongs in the trash. How can the company/employee, who dropped it off be okay with renting out a stroller falling apart. DO NOT RENT FROM THEM!!!!! They could not replace it until the next day. Which was pointless I am still waiting for a call back from a manger. This should tell you they do not go by their company value of being the top US trusted company. Scooter Bug, please do not promote your quote if you cannot keep what you promote . I cannot trust your company and your equipment. read more

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***update*** So watch out for a person called Jose C. He will contact you after you review scooterbug and claim he works for them. He will then start asking you medical questions about your health. Once you tell him that's none of his biz he tells you "you are fat and to buy his book. Just ignore this creep. Stay away from these scammers. They will tell you you have a rental then when you get to the park you don't. Then they give you a used one at the park that they claim will last 5hrs. Nope it lasted 2hrs avd when ya call them they try to argue with you. Just stay away from them. read more

So helpful to have a scooter, and sooooo convenient for it to be delivered to us. The scooter functioned perfectly, carried my mom around with no issues, and the battery lasted all day in the park. Really grateful we had it. read more

We rented an ECV and a stroller from ScooterBug at Disney World and it was the best decision! Pickup and drop off were quick and easy. The staff (at Art of Animation for us) was very friendly and helpful. My mother in law is sick and with the ECV she was able to do everything we did during the trip and the Disney staff is very accommodating to those who rode them on buses, skyliner, in ride lanes, etc. She couldn't say enough positive things about the ECV and how much it made our trip. 100% recommend for anyone considering this option. read more

When staying on Disney property you are required to utilize scooter Bug. My scooter was there and delivered when requested. However, the scooter that I received was in very bad shape. The seat was tilting to the left, the casing for the steering wheel column was broken and for some reason it sounded like a motorcycle while driving it. I attempted to call and waited on hold for about 10 minutes before they transferred me and when they did somehow I ended up with the Vegas store. It took over an hour and a half to get a hold of somebody to fix the issue. Even though she promised someone would call me in 20 minutes. They didn't. I called back an hour later and was finally able to get ahold of someone. Luckily, they had one already on property and they didn't need to bring another one. But you would think that they would inspect the scooters before they deliver them. The second scooter that I had was adequate the seat was comfortable, however the backing up notification sound was louder than any other scooter I've ever heard. It sounded like one of those delivery carts, and everybody would turn around and look at me. Which is fine once or twice, but it gets old real quick. Someone did mention that they haven't replaced their scooters in about six years hopefully that's in their near future plans. If staying on property, you're required to rent here so that's the only reason I would us them again. read more

I reserved a single stroller for our Disneyland trip. The stroller looked very worn and the straps were missing buckle pieces so I couldn't buckle my 2 year-old into the seat. I called and explained the situation and the company delivered a replacement that day. The replacement was in even worse condition and also did not have a piece of the buckle necessary to safely use the stroller. I am very disappointed and I will not use this company again. read more

Used them multiple times for Disneyland trips. Great value for double strollers and never had a problem. They drop and pick up the stroller from our hotel which is very convenient. Highly recommend. read more

i got the back of my hand ripped off because of the scooter. Had to call 911 and go to the hospital. So be very careful. They can jump forward like a rocket. read more

This was so easy, very convenient customer service was great. They dropped off an hour before I asked. I picked up from the bellman when I was all done I returned it to the bellman and they picked it up. No problems with the Scooter everything went well read more

Disneyland has disability scooters to loan (or rent-I'm not sure) but they are on a first-come/first-serve basis, so one cannot count on having one. ScooterBug is the only rental disability scooters Disneyland allows into their park. ScooterBug advertises that it delivers to your hotel, but they only deliver to a select list of hotels and will not deliver to other ones. And there is no option to pick up the scooter yourself. What a scam. The agent's only suggestion for me was to change my hotel reservation to one on their list. Sorry, no. This places a big snag in otherwise nice travel plans to the Magic Kingdom. read more

The scooter is good, but I also rented a cane holder . Didn't get it so I called. Would be there the next day. Got it and it doesn't have a screw to attach it. So unusable. On hold now for 20 minutes so far. Don't rent add ons! read more

ScooterBug - The attachment sent over with nothing to secure it. - Mobility Equipment Sales & Services Near Me - Anaheim, California

After it's all said and done Scooter Bug was a great choice! We loved the scooters and really had fun using them. One thing I wish is that they had a drink holder on them but otherwise it was fabulous! Disney makes it easy to park them and they are easy to find because they are bright red! We loved it! read more

I do not recommend this company ! the first day using scooter was super noisy !they sent a replacement scooter to the hotel and it was not charged at all . had to swap out a third time at Disneyland . wasted lots of time making phone calls ! the scooters should be checked out thoroughly and fully charged before being delivered . Very disappointed with this rental company ! read more

Quick rental ,great looking scooter. Ceasar was able to beat the competitor quote. I will definitely be using ScooterBug for my next vacation read more

just wanted to take some time to write about dale - andrew , from scooterbug, here at the disneyland resort , they always go the extra mile" to make sure our guest get there scooters way in advanced. and our guest are excited that they provide an excellent customer service. you have 2 awesome employees i would hired them for my team .. 10 starts . read more

I am very happy I rented a scooter and the one I got was nice, but it was delivered with a minimal charge and I had to scrounge for outlets in Disneyland. I was able to get the scooter fully charged for our second day in the park, but the full charge still only got me through the late afternoon. Multiple times we had to search for an electrical outlet to charge the scooter while I sat there doing nothing for 45+ minutes. Tips: Don't charge inside the stores on Main Street because the managers will kick you out. But no one ever bothered us at the outdoor outlets. Also, bring a hotel towel or something with you to cover the black vinyl seat. It gets real hot in the summer and could burn your skin. read more

They delivered and picked up the scooter to my hotel. I was able to enjoy Disneyland despite my injuries. Scooters are great quality and battery life is great. read more

Scooterbug has long been the official Disney-preferred ECV, wheelchair, and stroller rental company for Disney World hotels (Orlando). And they just won that right in CA for Disney hotels. But I've found that they're below average compared to the other ECV rental companies in the Disneyland area. Prices are higher and drop off times are less flexible (9am-10pm), especially considering that Disneyland often opens at 7am and closes at midnight. Again, Scooterbug currently has the exclusive rights to drop off and pickup from Disneyland Resort hotels (without the customer being present). Other scooter companies require you to be present at the DLR hotel, to receive and return the ECV. But, again, these other companies (such as Deckert) have better prices and more flexible rental times, so it may be worth it to explore your options. If Scooterbug chooses to act like a monopoly and not offer best-in-class pricing and delivery times, they may not keep their exclusive Disneyland rights for very long. read more

Great scooter - but there was a problem with my reservation and Grand Californian belldesk could not get them on the phone. Eventually it was worked out but their online reservation system is HORRID. Seems like it was made in the 1980s. The whole process only works well if you are staying on disney property. read more

We checked into our hotel a bit late and wanted to get an early start at Disneyland for the following day. The staff helped us get in touch with Scooterbug and we had no problems reserving our Scooter for a 7am pickup time. When we made it down to the front desk the following morning the scooter was there waiting for us - all charged up and ready to go! It looked brand new and was super easy to drive on the busy sidewalks and through the park. We will definitely be renting from Scooterbug again on our next Disney visit!! read more

ScooterBug - Mobility Equipment Sales & Services Near Me - Anaheim, California

Terrible manual rental experience. No brake on the left at all and the right barely worked. After waiting on hold for quite some time to ask to swap it , we ended up just making do. Wouldn't recommend that if at the parks due to all of the inclines and declines that you will have to pretty much try to support the person's body weight the whole time waiting in lines. Very exhausting by the third day. Tried to call after our we got home to alert them of the safety issue for the next poor renter, and have been disconnected twice, never getting through to a live person. Can't imagine renting a power chair if they maintain the manual ones so poorly. Much better options out there. read more

Everything promised was delivered. Ease of pick up and turning in was perfect. Disney parks were totally receptive as well as the hotels, made our ability to walk long distances not a problem. The scooters were clean and easy to operate. read more

This is the preferred vendor for the major theme park in Anaheim. This is the only reason I picked them. I chose to reserve via phone instead of online. What a big mistake! Long wait on the phone. They "offered" a service for call back which did not work. I pressed the number for "call back" and immediately got a busy signal! So I had to call back AND lost my place in line. I finally got through after almost 20 minutes. Made the reservation. Then plans changed and I needed to cancel. Guess what? I had to call again because there was no feature to cancel online! Waited for 10 minutes to cancel and the call back feature was STILL not working! So without even trying a scooter, the customer service could be a lot better, especially being the preferred Disney vendor! read more

Getting in touch with Customer service took longer than expected but I was able to pick up and drop off at the bell desk at the grand Californian. Scooters are well kept and we had no issues. read more

I found Scooter Bug was $118 (3 full days) and dropped off before you arrive and pick up after you leave so I was able to step from my car directly into the scooter! So comforting. Nice scooter, loud back up alarm, but all scooters have that. Just don't be surprised. (Tip-avoid One Stop Mobility. They do not deliver as promised and after two months I am still awaiting my refund!) read more

Was so disappointed in this service. Yes our stroller was there waiting at our hotel before we checked in no hassle. BUT the wheels were so messed up it kept pushing to the left the whole day at Disney and the stroller was dirty. I paid extortion insurance I shouldn't have i didn't know they kept their quality standards so low for strollers. read more

Never again will I rent from this company. The scooter was noisy, sounded like the motor was going out. I called and the said to do a couple figure eights as when this happens there is gravel in the wheels. I told her I had not been on gravel just at Disneyland on pavement, but figured I'd give it a try as it may have been on gravel from whoever rented it previously. Nope, didn't change a thing. It was really annoying to hear the entire time I used it for 3 days. Besides the noise of the motor it also made clacking noises, never again. read more